- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Vacations To Go has a rating of 2.0 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vacations To Go most frequently mention cruise line, and customer service problems. Vacations To Go ranks 54th among Cruises sites.
This company responds to reviews on average within 10 days
DON'T EVER BOOK WITH VACATIONS TO GO! Due to an illness, I had to reschedule a trip. VTG refused to waive the change fee thru a comp or credit. So uncaring and unreasonable.
Date of experience: October 9, 2024
I have book Vacations To Go several times through the years. I just paid over eight thousand dollars for an upcoming cruise. They are okay when you are booking and when they are taking your money but if you have a question after you book they will not bother to call you back. This is bad customer service so in the future I will take my business elsewhere. I do not have a photo to prove I have purchased as I have not gone yet.
Date of experience: August 8, 2024
Lorraine, we sincerely apologize for any lapses in communication or timely follow up from your travel counselor. All of our agents are expected to respond to customer inquiries within 24 hours when they are in the office. We would be happy to ask your travel counselor or someone from our office to reach out to you to address any outstanding questions or concerns, but we don’t have enough information to locate your booking in our system. Could you reply to confirm your booking number, the name of your agent, or the ship and sail date of your booking? Thank you and we look forward to hearing back from you.
Vacations to Go has always been great until this year we spoke with a lady name Bernadette. She always sounded extremely busy however, she was great with setting up everything. Once she had our payment she no longer had time for us. I called her about our seats on Delta she told me I could do it myself or she can call me back in 10 minutes here we are 10 days later and no response. She absolutely did not care after the trip was booked!
Date of experience: November 7, 2023
Leechelle, thank you for writing. We’re very sorry to hear that you’ve been disappointed with the service from Bernadette after your payment was made, and for any lack of follow-up to your inquiries. Our travel counselors are expected to provide timely and helpful customer service throughout the entire vacation process, and we’re very sorry if you felt Bernadette no longer cared once your trip was finalized. We see that you were able to speak with one of our managers yesterday regarding the seats for your flights. Despite the negative impression you’ve received from this experience, we hope you have a wonderful time on your vacation, and that we’ll have continued opportunities to assist you in the future!
I have booked at least 3 cruises with vacationstogo.com and have always gotten additional onboard credit, and prices at least as good as posted on the cruise site, if not less than. Once you book, you get an email right away which has a link to the cruise line info for your cruise. If I needed something changed after initial deposit I've had no issues reaching my specific agent or another agent to help. Last two cruises booked were group trips where each a member called and booked with the agent without issue. I've even gotten phone call reminders about the upcoming cruise. Attached pic from email for last cruise taken.
Products used:
Cruise
Date of experience: May 1, 2023
Hoya, we truly appreciate your loyal business through the last few years. It's been a pleasure to work with you and your groups, and we're glad to hear that you find the process easy and your agent dependable. We see that you've already booked another cruise since returning from your last voyage! We know you have many options when it comes to choosing your travel partner, and we're thankful for the opportunities to keep earning your business and trust. Thanks again and for taking the time to leave such a wonderful review. We look forwarding to continuing to be of service!
Blaine our rep guaranteed us we were booked in quiet area of ship. Just checked in and are on first floor over the engine (back of ship). He won't help us and Holland America doesn't care because we booked through vacations to go. Be awareness!
Date of experience: August 26, 2023
We're sorry that you feel we were dishonest about your cabin selection, Sherrill. Please know that we'll never intentionally mislead a customer in any way, as we understand that loyal, repeat customer relationships are not built on dishonesty. The cabin category you originally booked is only located on decks 7 or 11 and was an obstructed oceanview cabin. Holland America upgraded your cabin to a full oceanview but in doing so, your new cabin location was located on the first deck of the ship. We're truly sorry that the cabin Holland America selected for you was not more desirable. Blaine should have gone into more detail about the possibility of a complimentary upgrade from the cruise line, and we apologize that was not the case. I see that you've spoken with our Manager of Customer Care and emailed our Executive Chairman and one of our Vice Presidents. We regret that you didn't find our offer for a 10% discount on a future cruise acceptable, and hope that despite the disappointment in your cabin, you were still able to have a good time on your cruise.
I was trying to book a cruise and they said that I went on one 10 years ago and they had a problem with me over a credit and I could not book. When I asked what it was about, they said I'd represented myself incorrectly as they travel agent, first of all, I'm not a travel agent so they have me mixed up with somebody and I paid full price for my cruise. I didn't expect 10 years later to be insulted by a bunch of kids.
Date of experience: February 14, 2024
Lisa, we apologize for any confusion, but we've confirmed that your contact information matches that which was provided in 2014 when you traveled with us previously. I'm afraid Vacations To Go can no longer act as your travel agency. Please know this is never a decision we take lightly, and we regret that we were not a good fit for planning travel together. We wish you all the best and appreciate your understanding.
I booked a holiday vacation trip for myself and my wife. At first the Customer Service person was very receptive to questions and had good answers. After he got my deposit it was downhill. He will not respond to calls or emails. The reservation numbers provided do not access the site or cruise information. I believe Ihave been scammed!
Date of experience: March 31, 2023
Thank you for writing, David. We're truly sorry for any negative impression you may have received while working with your travel counselor, and through the booking process. We would like to investigate this further however, I'm afraid we don't have enough information to locate your reservation in our system. If you don't mind, can you please tell us your booking number or the name of your agent? Thank you and we look forward to hearing back from you.
Vacations to go will not stand behind their advertised price. We just tried to book two vacations at their very recent price, within 15 minutes of their price announcement, and they said it was not offered. We offered to send them the vacations to go page to prove it but it was no use. $319 for vacation ******* and they said it was not offered. Well here's the proof!
Tip for consumers:
They will use a phony advertised price to lure you in but will switch and bait you.
Date of experience: March 10, 2023
Thank you for your comments, Steve. We're sorry to hear that you missed out on a deal that you were interested in. Prices are sent to us directly from the cruise line and can fluctuate often. Because our site does not reflect live inventory, prices must be verified when you call. We do our best to keep our website as up to date as possible, and encourage our travel counselors to report any pricing they find to be sold out. Our weekly newsletter is sent to millions of subscribers, creating high demand on the best deals being offered. We apologize that the price you were interested in was not available when you called. If there's another vacation you're interested in, we hope you'll give Vacations To Go the opportunity to regain your trust and earn your business in the future.
We've booked cruises with Vacations To Go for 24 years now, and we've been very pleased. Our agents tell us what we need to know, answer our questions, keep us updated on flight changes. Itinerary changes, etc. One time they changed our cruise within a moments notice to save our vacation when the ship we were booked on had engine trouble. That was great service. We've never had issues with canceling especially during covid. If you don't like the agent, ask for another but We've never had issues
Date of experience: August 8, 2023
We're so thankful for your many years of loyal business, Trish! Thank you for taking the time to share your experience with others and to highlight some of the advantages of working with Vacations To Go. We're so glad to hear that you feel supported, taken care of, valued and most importantly, that you're enjoying your cruises to the fullest. Thank you again, and we hope to be of continued service for many more years to come!
VTG has been my go-to for cruising for many years. Covid was a difficult time for everyone, both cruisers and travel providers. Having said that, any monies, I paid, I got back for cancelled cruises. I have found that service providers, especially since the end of Covid has been a bit different. I'm sticking with the VTG as they have offered great deals at competitive prices.
Date of experience: July 26, 2023
We're so appreciative of your loyalty, patience and understanding through COVID, Jancy. You're so right- what an incredibly trying time for the travel industry and travelers. Mass cancellations, backlogged refunds and long hold times created frustration and concern for customers and businesses alike. We're so thankful to be back to full strength on the other side of such an unprecedented event because of customers like you. Thank you for your business through the years and the time you took to leave such a wonderful review. We appreciate you and look forward to being of continued service for many years to come!
I use have used vacationstogo.com several times a year for many years. I NEVER find anyone on a cruise who has paid less than I have. The service is exceptional. My agent returns my calls in a timely manner, and is very knowledgeable and friendly. I highly recommend vacationstogo.com.
Date of experience: October 4, 2023
Thank you for taking the time to leave a review, Sandra! We're grateful for your loyalty, and we're so glad to know that you're enjoying our low prices and the exceptional service from your travel counselor! We look forward to being of continued service when you're ready to travel again! Thank you!
Booked a Celebrity Cruise through Vacations to Go. Vacations To Go was helpful up until the point they collected my money. They encouraged us to purchase "travel insurance" through Generali Global [TOTAL SCAM] for extra money. Nobody ever expects the unexpected, but it happened to us and we were unable to cruise. Vacations To Go was ZERO help. Told us to not bother to file a claim because it would not be approved. They were right. We bought insurance, but Generali [SCAM] promptly denied the claim with no details as to why? You can only contact Generali via email, so there is ZERO support or communication!
In summary, book directly with the cruise line and their own insurance.
Vacations To Go was horrible and Generali was worse. I would NOT advise either!
Date of experience: April 24, 2023
Thank you for taking the time to share your feedback, Linda. We're disappointed to learn that you feel you haven't been assisted. It's important that our customers feel supported through the entire booking process, including during difficulties and cancellations. We would like to look into this further but we can't find a cancelled Celebrity sailing in our system with just your first name and last initial. If you don't mind, can you please tell me your booking number, the name of your agent, or the ship and sail date you were on? We won't be able to influence Generali's decision to deny your claim, as they are their own company and only certain scenarios are covered by most travel policies, but we can certainly make sure all possible solutions have been pursued. We're sorry again, and we look forward to hearing back from you.
From the port we took a taxi to the park. $15 To and from each way. (not bad) We arrived at the park approx. 10 min. The dolphin we interacted with was awesome. Instructor and helper were great with our questions and such. The only thing we were disappointed with was the Pictures. They said we couldn't take pictures so they took the pictures and we would have to buy a package with the cheapest was $150. I asked if it was possible to buy only a couple and she said we would have to buy the package. As much as we paid for our excursion they should give you at least 1 picture with the price. We paid $89 each. If we wouldn't have bought the excursion and just went to the park it was $24 for the park and like $19 to do the dolphin encounter. Next time we will know!
Tip for consumers:
They did furnish Lunch.
Products used:
Life Vests
Date of experience: February 28, 2023
Thank you for sharing your experience, Jackie. We're sorry that the photo package on your dolphin encounter was so pricey. We can certainly understand your disappointment after such an incredible experience. Shore Excursions Group (SEG) is a third-party company that we have partnered with to provide excursions at lower prices than the cruise lines offer them. While we work closely, Vacations To Go does not have any influence over what SEG or their contracted local partners choose to include or the prices they set. According to Chankanaab National Marine Park's page, the dolphin encounter costs $75 in addition to the entry fee, however it is unclear whether the photo package is included in that price. We apologize again, and will forward your feedback to SEG so they may take this opportunity to make improvements where they can. We hope to be of service again in the future.
This is the 4th time that I book a cruise with them and I never had any issues. My travel agent Frank from VTG always answers me questions and speaks spanish ( Un mega plus). Even with COVID they kept us updated with all the information from the cruise and offered us an upgrade and 100% refund as promised.
Yesterday we did the payment for a new cruise and after the confirmation I was able to see my booking in the cruise line web page.
Date of experience: June 28, 2023
Thank you so much for your kind words about Vacations To Go and Frank! We're very grateful for loyal customers like you, Zayri. Thank you for your patience and continued support during COVID, an unprecedented time for everyone, as we worked to keep our customers informed and provide timely responses with an extremely limited staff. We hope you have a wonderful time on your cruise, and look forward to working with you on many more amazing vacations in the future! We wish you all the best!
I booked a transatlantic cruise with Vacations to Go. Got an upgrade, a reasonable price. I was totally satisfied with the service. I thought the booking staff were polite and caring. Great trip on Cunard Lines, Queen Mary ll Eastbound; Queen Victoria - Westbound.
Date of experience: September 27, 2017
Thank you for your review, Sylvia! We are pleased to hear that you received such friendly service and had such a memorable Cunard cruise. It's our pleasure to help you plan a your vacations and we thank you for your business! We look forward to working with you again in the future!
We have booked many cruises with Vacations to Go and have always had excellent service. We use the same agent each time and she is extremely helpful and efficient. We only booked one cruise on our own and the stress was awful, I leave everything in the very capable hands of Anne and just worry about packing my bags. I am ready to book a new cruise and I will leave all the details to Vacations to Go.
Date of experience: January 5, 2016
Thank you for continuing to trust us to plan your cruise vacations. We look forward to being of continued service!
The original agent that helped me would not put anything on hold or give me anytime to discuss amongst my family. We lost the rooms we wanted and ended up booking with another agent. The original agent wrote me back a nasty text about losing her commission. I am the one spending close to $8,000 on a cruise and not getting the rooms I wanted.
Date of experience: July 1, 2015
My name is Sorrell Warren and I am the VP, Agent Service Evolution. I am sorry to hear that you had difficulty booking your vacation with us. The policies and hold times are set by the cruise lines or travel suppliers and our agents are trained to place rooms on hold whenever possible. I apologize that did not happen in your case. The email you describe is also inappropriate. I invite you to call Vacations To Go and ask for me so that I may apologize and also get details of the agent that you were working with.
I just finished making a booking with VacationsToGo and the experience was great and I am very happy with the price. Thanks to an excellent agent called Dexter. He went out of his way and was a fantastic communicator. I have all the details for my cruise and a direct contact number if I need further help. GL
Date of experience: August 26, 2021
We truly appreciate your positive comments, Clayton! We're glad to hear that Dexter went above and beyond to provide excellent service, communicate clearly and thoroughly and secured a price you're happy with. I'll make sure Dexter and his managers see a copy of your kind words. We truly appreciate your business and please don't hesitate to contact us if you need additional assistance for this cruise, or any trip in the future! Thanks again!
I have looked at cruises for some time across several websites and have to say Vacations to go never have what is advertised.
Example Silverseas cruise from Brisbane to Sydney via Auckland 5th Nov 2024 15 nights I know the price of the balconys and suites etc, they have a balcony advertised at $5,950 down 87% from $45,600 USD that is the equivalent of a Grand Suite, when I enquired I was informed I could have a room with or without balcony from $13,100 -$13,900 where is the Grand Suite at $5,950? You Guessed it its called Bait & Switch.
When I asked the Master Travel Counselor I got oh just checked with the Cruise Line and our website has not updated still does not answer the question of 87% off?
Tip for consumers:
They should be banned
Products used:
Did not book as they are scammers
Date of experience: January 9, 2024
Dot, we apologize for the pricing change you experienced, and for any negative impression this experience has given you. The prices shown on our site are per-person, based on double occupancy, and subject to availability. They fluctuate often and because our site does not reflect live inventory, prices must be verified when you call. Unfortunately, the $5,950 rate for a Classic Veranda Suite was no longer available when you contacted us. We see that J.R. Quoted you the latest Veranda Suite rate of $6,950 per person, for a total of $13,900 for two passengers.
The discount percentages we show on our site are a comparison between the current rate we are authorized to sell and the original brochure price of the same cruise when the itinerary was announced. We receive this information directly from the cruise line.
We apologize again that the rate you were interested in was no longer available, and for any confusion these prices may have caused. We hope you’ll give us the opportunity to assist you in the future.
I purchased tickets from vacation to go for a cruise leaving out of New Orleans for myself and grandson I was informed the only documents I will need for my grandson was birth certificate and a sign letter from parent. That was not true we were not able to board the ship was very disappointed I lost vacation time travel time and have a very disappointed grandson... disappointed...
Date of experience: February 25, 2020
Thank you for sharing your experience, Narette. We are truly sorry that your grandson was denied boarding due to incomplete or incorrect information from our agent. This trip should have been a fun and exciting experience and I can only imagine how disappointing this must have been for the two of you. I can see that you've spoken to one of our managers and we hope that you've received your refund. We truly apologize again and regret that this happened. We hope that we will have the opportunity to earn your trust and business again in the future.
I was told I was getting a money refund for a canceled cruise. I called back two weeks later to get an update on the situation and found out my agent, who was actually my second agent because the first one was fired, was let go and she did not process my paperwork and I only could get cruise credit. My third agent Willie Hayes did nothing to help out the situation even though I had both a recorded phone call and email stating I was getting the money refund. Even if they respond to this email in some "complete made up story" do not believe them. I am doing you a favor by telling you please do not make the same mistake I did and use this company!
Date of experience: April 6, 2020
Thank you for writing, Audrey. We're sorry that your cruise was one of millions affected by COVID-19. At the time you cancelled your cruise, Royal Caribbean had not yet made the decision to suspend your sailing and were only offering Future Cruise Credits as compensation. Later that day, the cruise line did suspend your sailing, but Royal Caribbean's policy is that once an offer is accepted, the reservation is considered canceled and is no longer eligible for any future offers. I do sympathize with your situation and we've heard from many customers who cancelled early and wanted to take advantage of the cruise line's later offers. I wish there was something we could do to resolve this to your satisfaction. As your travel agency, we have no control over the policies of the cruise line and despite our numerous attempts to escalate your situation to our contacts at Royal Caribbean, they are making it very clear to us that they are not making any exceptions for anyone, under any circumstances. We're truly sorry. We hope that once COVID-19 is behind us all that you'll be able to use your Future Cruise Credits to travel again. After all your hard work as a nurse in your community, you definitely deserve it. Thank you for your service and we hope you and your family stay safe and well during this difficult time.
They did absolutely NOTHING to advocate for me and my family on a recent cruise booking. Carnival Cruise Line cancelled our booking with NO NOTICE TO US 3 days before we were supposed to board. Vacations to Go kept telling us "unfortunately, there's nothing we can do." They didn't find us a comparable cruise on another line, help us get a refund, or ANYTHING! As if the total lack of help with this rotten situation wasn't bad enough, when we got on a 3 way call between us, vacations to go and Carnival to discuss the situation, our "travel agent" King Dorsey had the audacity to say to the carnival rep "hey, you cancelled these guys booking, but I still get my commission, right?" Classy, vacations to go! You really made us feel like you put your customers first! NOT! We'll never book through them again! A completely useless company.
Date of experience: June 4, 2022
We booked a European trip on vacations to go website. We wanted to also, book personalized concierge services. Vacations to go contacted a third party that they use. I will not be booking any more cruises through vacations to go. We usually book 3-5 cruises a year on vacations to go. The concierge services that was provided was awful.The trip wax canceled due to the Covid 19. We are still having trouble getting our money back from the personalized services. If contacted them several times and each time they told us the check was in the mail. Three months later we still haven't received any such refund. In fact we were told they were taking $ 100.00 dollars per person would be deducted for an administrative fee. We will never book a trip through vacations to go. We will now book our cruises through cru con.
Date of experience: October 30, 2020
Thank you for writing, Lee. We appreciate your frustration over the situation and wish we could intervene and get you the full refund you are requesting and to expedite the process. Please know, however, that the refund process, timeline and any cancellation penalties or administrative fees are those of the third party supplier. Vacations To Go cannot influence their policies, processes or decisions in any way.
I do see that our management team has been working diligently over the past few weeks to communicate with the supplier, follow up on and lost refund checks and assist with the initiation of wire transfers. I do hope that you're able to get your refund soon. We apologize again that we do not have any control over the situation and wish there was more we could do to alleviate the frustration you've experienced. Our managers will continue to work with you until the situation is resolved and we appreciate your continued patience.
After booking 6 cruises through these people... Im extremely disappointed and will unlikely deal with them again.
All I will say is... we are not getting what we paid for... and VTG is doing nothing to rectify the situation. I lost $1000usd...$1300cdn on a less than honest agent.
Date of experience: November 20, 2018
I'm very sorry that you feel there should have been additional amenities offered for your cruise. We've reviewed this matter and spoken to the cruise line and the promotion you're referring to was not offered on your particular sailing at the time you booked. The supervisors that you have spoken to have done their best to clarify the situation and we are sorry that you are still disappointed.
I've used vacations to go a few times to book interline cruise travel. I've had a couple instances where I needed to add something to my booking and their customer service and supervisors are unresponsive and hard to work with. On this booking I was never able to get them to assist. I will not book with them again.
Date of experience: September 3, 2022
Vacations To Go specializes in discount cruises of all sorts.
Gail, we’re very sorry to hear that you fell ill and were unable to travel. Vacations To Go does not charge any cancellation or change fees, nor have we done so in the past. Any change fees assessed would come directly from the cruise line or travel suppliers we use, and we must abide by the cancellation policies and protocols of those companies. If you purchased travel insurance, you should be able to file a claim for any losses you incurred. If you can share your booking number, we’ll be happy to contact the supplier on your behalf to request an exception or credit, but the decision will lie solely with them. We wish you all the best in your recovery, and we look forward to hearing from you.