Vacations To Go

Months ago, I asked my cruise counsellor, Ben Curran, to cancel my cruise. He told me, he would do so, but didnt do it yet. I am worried now I have to pay more than the MSC cancellation policy says due to the date I cancelled it, which was 90 days prior departure. The departure now is in a little more than one week. During that 90 days the cruise wasnt cancelled I wrote him emails again and again, but he didnt answer one of them, I have to say, i feel ignored a little. Its pretty annoying I cant reach him and no one seems to feel in charge for my case. Preety bad and expensive curstomer care.

You have to call the company's office to book which is not convenient: if you see a lower price during non business hours, you lost the deal. The price fluctuates during the day and night, I saw lower price after the office closed, then saw a much higher price in the morning when the office open. It is either a business strategy to attract potential buyers or just lie.

In february i book 3 cruises for december with them; OK. 2 days ago i called my agent to know a price for a cruise in may. She told me the price, i said OK i booke; she said i have something else to do before i will call you back in 10 minutes. 20 minutes later she called back and said the price is now $140. More. I said NO. We cruise a lot, and not sure to book with you again. Thank you.

Recently booked a cruise through Vacations to Go for Canada on the Holland America Maasdam sailing May 27. I got the best price around and everything was handled in an excellent manner. This is the 3rd cruise I've booked through them, with satisfactory experience every time. I tell all my friends to check with them for their cruises.

I have used Vacations to go many times and have been totally satisfied. They have been nothing but professional and helpful. Have been using them for over 10 years for cruises, all inclusives, and Disney. I would give them a 10! People who have issues need to always follow thru with cruise lines or all inclusives. They have either sent me a confirmation from hotel or ship lines on every trip I have been on.

My fiance and I used vactiosntogo to set up a cruise for our wedding/honeymoon. We reserved with Alice. She was awesome. I liked the site in that the discounts were real. IF I went direct tot eh cruiseline website, I foudn the prices there were indeed much more expensive than through vacationstogo. They also arranged airfare and transportation to the dock at SUPER low rates, and also on perfect schedules with the time we were to leave and return.

Let me start by saying overall cruise ratings are somewhat accurate on Vacation To Go website.
Vacation To Go rate Celebrity cruise ships 5 1/2 stars. There is no 5 1/2 star cruise lines except Oceania, Viking, Azamara, Ponant, Paul Gauguin, Sea Dream Cruises. 5 star cruise lines are Celebrity, Holland, Cunard, Disney, Virgin. 4 1/2 star cruise lines Royal Carribean, Princess, Norwegian. 4 stars cruise lines Costa, Carnival, MSC. When a new cruise ship enters service that ship would move up 1/2 star. The luxury 6 star cruise lines Regent, Seabourn, Silversea, Ritz-Carlton, Scenic.
Cruise lines must be rated like Hotels for the consumers choice.

Started great and ended badly.They have no clue what they are doing. The airlines said they were clueless as well. Spent too much using them.

Do not book with vacations to go. I paid over 5,000 and booked three cabins and because I had to make changes to my booking more than 15 days before we cruise they took over 1,400 from me, took away my large ocean view room and cramped 4 people in a room with no windows. I was told it would be investigated; however, the owner had the supervisor call me to say that I should have understood the changes. They made me pay for my son twice because he went from one room to the next a room already paid as well. DO NOT BOOK WITH THEM, PLEASE THEY DO NOT CARE ABOUT WORKING CLASS PEOPLE. I'm looking for others that had the same problem or any problems. We can get together and focus on changing policies or looking more into this company. I travel on May 21 and will be looking for other to help me in this fight.

We cancelled our cruise to Coco Cay last year because of the COVID. We were 5 persons we had travel insurance and they return the money little by little amount and the last refund they never did. We have been requesting this since January this year with no success. Marisol Lovaton

I sent 3 emails to Matthew Scharff at VTG about a travel insurance refund. He never responded to my emails.
We booked a cruise in January 2020 for a September 6,2020 cruise. In May my husband and I decided to cancel the cruise due to the Coronavirus. He did in fact send me an email about the refund for the cruise, which we received. He also wrote that he requested a refund from Generali travel insurance. When I called Generali a month later they said they never received a request from him. Thus the 3 emails asking him why he told me he sent a request but in actuality he never did.
I asked him to please email me and let me know the status of the situation. He never did.
Because of this I will NEVER use VTG again.

I booked an MSC cruise with VTG and paid for the cruise. Two weeks later the price of my cabin went down by over $1,000. I requested the adjustment in price or a shipboard credit to put me on par with passengers who received the lower price. VTG said MSC would not allow the price change. I called MSC and they told me that the price adjustment is up to the booking agent and had I booked directly with MSC they would honor the current price. So bottom line is that when booking a cruise, always deal directly with the cruise line as agents such as VTG are useless intermediaries.

We have used Vacations to Go at least 5 times to book cruises and have not had any issues at all. In fact, their customer service has been excellent.

Do NOT waste your time. Only adds more stress. They'll take your reservation, make a mistake, and then leave you to fix it. Just cruised with 32 people and they put my husband and child in a different dining time. Didn't do anything about it! We had to spend the first hours onboard trying to fix the problem. Worst part is that I only found out from my aunt and NOT the travel agent. Received no communication from VTG, even when they promised I would get an update. And no follow up after either, making sure it all turned out ok. They washed their hands clean of us. Didn't even receive a small compensation or treat for the troubles despite a 32 person booking. Also did not put in the request for large tables despite 6 emails asking them to do so. Agent's response was just to be patient... but she never did anything. Royal Caribbean had not received any requests and we had to spend the first night in the dining room rearranging tables to fit us all. Vacations to Go shows complete lack of care, just want your money. Better off without them!

I have had several experiences with Vacations to Go over the years but am now having to follow the "Fool me once, shame on you; fool me twice, shame on me" rule. Most recently I have used an agent who generally provides good service to my younger family members - they have a great deal more money than I and purchase high-priced options that I cannot afford. I am finding it almost impossible to reach my travel adviser, and, when I do hear from her, she excuses her misinformation and delays with long sob stories about her personal family illnesses and other problems. Twice this year I have missed out on advertised great fares because she did not contact the cruise line for several days - and then she lied to me about it. One time I contacted a so-called "manager," who assured me his job was not to interfere with advisers. When COVID is sufficiently under control and we are all able to cruise again, I will go directly to the cruise line - a nightmare itself - or continue to search for a "bucket shop" from which I can get reliable information.

Over 20 years I have purchased many cruise... All with no problems. Not sure why they don't have a better rating. I feel they have the biggest inventory and most of the time they have the best rates.

This place has some of the worst agents and absolutely most horrible customer service around!

Because of a previous review we read on this company we decided to check early and get details on a cruise before booking with them. We had to contact them on 5 different occasions for information... THREE times we were given THREE different quotes ONTHE SAME CRUISE (even though the actual display price never changed). Two other time they never even replied.

It's clear that they have no standard of service. How can the same company provide 3 different quotes for the same cruise?!?
The agents are have NO form of customer service training. It's like all they see is commission, commission, commission and if you're not ready to book immediately they could care less.

On a previous issue (like others here) we've been contacted by a Customer Care Manager and even the company CEO. This too was a joke... the manager kept referring to the wrong cruise line (ie he had no idea which line the ship was from). Then to make matters worse the company CEO said the company never received our email (not knowing we received an auto-reply stating it was successfully received). Don't lie if you know you can't cover your tracks... SMH.

This company is a complete mess and as indicated I won't book a car with them furthermore a cruise!

Cruisedirect & Expedia both offer cruise selection where you can book and see your exact pricing information in real time. No sending off for details and waiting for people to reply... then having to send off your credit card details... UNPROFESSIONAL!

Booked a cruise out of Charleston after Leslie Wright harassed us for a week straight with phone calls at dinner time! Drove 4 hours to the port, paid $90 to park car for a week, boarded the ship AND THEN WERE TOLD THE CRUISE WAS NEVER BOOKED FOR US! WE HAD ALL THE RIGHT PAPERWORK BUT THE CRUISE LINE WOULDN'T LET US STAY! WE HAVE BEEN KICKED OFF AND NOW THEY CAN'T FIND OUR LUGGAGE! THIS WAS SUPPOSED TO BE OUR 25TH WEDDING ANNIVERSARY TRIP! THEY HAVE SCREWED UP OUR ENTIRE ANNIVERSARY WEEK! EXPENSIVE WEDDING GIFT HAS BEEN LOST WITH THE LUGGAGE! WORST EXPERIENCE EVER! Manager is Vacations to go is rude. Told us that he could only book us a later cruise AND it would be more expensive! These people have no decency about them! They can call everyday harassing people but they can't actually book a cruise! Now we are stuck in a city with no reservations, no clothes, and no anniversary gifts. Instead of Bahamas we have cold Charleston!

NEVER BOOK WITH VACATIONSTOGO OR LESLIE WRIGHT

On 12/7/2022 I contacted VTG and requested a price for a balcony cabin on RCL. Departing on 3/6/2023.
An agent Ms. Caroline V... furnished me a quote of $934.00 for the cruise to include a balcony cabin.

I asked Ms. V... to furnish me with a list of cabins that were available? She then proceeded to send me a
Quote for $ 1889.90 for the same cruise, date, and cabin. An increase of $955.90 from her previous quote with out any explanation.

When I compared her quote of $1889.90 to a quote I received from RCL. I found a the price to be $672.00 less then price furnished by VTG.

It is obvious to my wife and I who have been on cruises in the double digits, the quality of service provided by VTG has digressed over the past few years.

In summation, I would advise any and all would be cruises to be cautious when dealing with VTG. At the very least, request a quote from the cruise line of interest prior to contacting VTG. At a minimum you will find the prices to be the same with the cruise line and of equal importance, avoid the problems I experienced with an unqualified agent.

Read the cancellation policy before you confirm
You're going to lose your money
They will blame it on the cruise line

I'm not sure what has happened to Vacations to Go, but after using them for 20 years, I'm finished. The customer service is down right pathetic.

Vacations To Go is supposed to have a lot of deals on cruises, but I was not able to find any deals that were any better than what I could find on Cruise Critics or even Kayak.

My husband and I were given a cruise to Alaska and it was booked with Vacations To Go. Since the cruise was booked with Vacations To Go, we decided to book our flight with them also. We live in Charleston, SC and had to travel to Seattle, WA to board the cruise ship. Well at sea, we learned of Hurricane Dorian. Our flights back took us from Seattle to Dallas/Ft. Worth and from Dallas/Ft. Worth to Miami, FL and from Miami, FL to Charleston, SC. We learned of the hurricane on Thursday and did not have any cell service or internet on the ship, so the ship allowed us to use their phone. I called Vacations To Go and the lady who booked our stuff was not there so I was switched to "a supervisor". I explained the situation and that we needed an early flight back to get home and then to get prepared for the hurricane, I take care of my disabled sister and had someone with her and needed to get back to her also. He informed me the hurricane was hitting North of Miami, what is North of Miami... Charleston, and that he would have to charge us an extra $800.00 a piece. He was not concerned and as a matter of fact acted annoyed. Having lived through many hurricanes, including Hugo, I know how serious this situation is and how long it can take to prepare. After a sleepless night and much worrying, when we exited the ship, we went straight to the airport. American Airlines then went out of their way to get us home and did not charge us a dime! They were awesome and I am so thankful to them because FL closed all airports to incoming flights Thursday afternoon. We would not have made it home if it were not for American Airlines. I would never use Vacations To Go again. When traveling, you need someone you can count in case of an emergency such as this.