• ValoreBooks

ValoreBooks

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Overview

ValoreBooks has a rating of 3.1 stars from 1,577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ValoreBooks most frequently mention great prices, good condition, and college student. ValoreBooks ranks 11th among Textbook Rentals sites.

  • Service
    40
  • Shipping
    39
  • Returns
    24
  • Quality
    32
7
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How would you rate ValoreBooks?
Top Positive Review

“Best prices online!”

C M.
9/9/17

Saved more than half on pricey textbooks offered by other sites. Arrived promptly and in good condition. Am back again to order some other items. Even with shipping costs still saved a lot of money...

Top Critical Review

“This site is absolute garbage”

Julie R.
3/15/14

This site is absolute garbage. I have literally been waiting nearly a month (ordered it Feb 17, now March 15) for a textbook to arrive. They have no phone number, and no method of contact other than a message through their own server, from which you receive automated messages. I swear their textbooks are sent from Africa via Swallow Mail. I stupidly gave them another chance after they took a over a month with one of my books before. My suggestion is cough up the extra money for Chegg or Amazon, I can't pay via credit card for the time I have lost and how I've fallen behind in class without the book.

Reviews (1,577)

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Reviews that mention popular keywords

customer service (66) college student (59) billing address (16) text books (52) college books (30) phone number (14)
Thumbnail of user ranid1
6 reviews
19 helpful votes
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August 3rd, 2015

Looking at all these negative reviews, I'm shocked. Maybe I'm just very lucky...

I've ordered from Valorebooks 3-4 times. Took a little research to find the book I wanted, but I always got what I expected, and saved hundreds of dollars overall by buying the international paperback editions.

I even did my first textbook rental last year... no complaints.

Tip for consumers:
Buy international paperback editions for cheapest price.

Value
Thumbnail of user charlesd125
1 review
0 helpful votes
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April 26th, 2017

The books are cheaper in comparison to Amazon.com. ValoreBooks is very transparent. They explain the condition of every book. They attended to me promptly when I had some difficulty checking my orders out via chat. Their products represent value for money.

Thumbnail of user cm236
1 review
0 helpful votes
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September 9th, 2017

Saved more than half on pricey textbooks offered by other sites. Arrived promptly and in good condition. Am back again to order some other items. Even with shipping costs still saved a lot of money...

Thumbnail of user jasonl275
1 review
0 helpful votes
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August 3rd, 2018

I can work it and its cheaper than other sites. Still though textbooks should be this cheap to begin with so I hate their profit model of buying books from poor kids for practically nothing and then making money off them.

Thumbnail of user melissat60
1 review
0 helpful votes
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January 22nd, 2017
Verified purchase

I am so glad this was here to use because my amazon order just vanished after checking on it over a month.
This is for school and very important. I do wish I could have picked the type of shipping.
Thanks

Thumbnail of user julier12
1 review
2 helpful votes
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March 15th, 2014

This site is absolute garbage. I have literally been waiting nearly a month (ordered it Feb 17, now March 15) for a textbook to arrive. They have no phone number, and no method of contact other than a message through their own server, from which you receive automated messages. I swear their textbooks are sent from Africa via Swallow Mail. I stupidly gave them another chance after they took a over a month with one of my books before. My suggestion is cough up the extra money for Chegg or Amazon, I can't pay via credit card for the time I have lost and how I've fallen behind in class without the book.

Thumbnail of user anas128
1 review
0 helpful votes
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May 21st, 2018

I am waiting on my book. They don´t even have a phone number to find out about your book. What review are u asking before service? It does not make sense. Please ask for review after delivery of the order so that we can have something valuable to rate and say about your services. Thank you

Thumbnail of user johnb767
1 review
0 helpful votes
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January 6th, 2017
Verified purchase

As a student I've found this site invaluable. I buy most of my text books here. In several cases they offered the international edition and every time it was exactly the same at a fraction of the price! No need to hesitate, you won't likely find a better deal anywhere.

Service
Value
Shipping
Returns
Quality
Thumbnail of user leib6
1 review
0 helpful votes
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May 9th, 2017

I sent in 3 books on 3/29/17 and have not received any payment. When I inquired a month later it showed the package still in transit. Mind you, the quote is only good for 30 days. Shipping FEDEX takes more than 30 days, really? Beware of this company. SCAM!

Thumbnail of user keiths35
1 review
4 helpful votes
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June 10th, 2014

Worst company ever! Ordered from them on a Tuesday via Expedited Shipping (3-4 Days) and it's now Wednesday of the following week and I still haven't seen my books! So not only did I get robbed with extra shipping charges, I also missed my first three assignments for the semester! I've called countless times to speak with a rep and all they tell me to do is contact their Rental Marketplace via email because they can't help me! I work in Hospitality so I know when someone is giving me the run-around! Don't spend your money on this deceitful company!

Thumbnail of user alanc88
1 review
0 helpful votes
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December 22nd, 2016
Verified purchase

I've never had luck finding listing that state whether or not supplemental materials are included. I was able to find some great prices on used listings that clearly stated that the supplements will be included. Thank you!

Thumbnail of user aarong60
1 review
0 helpful votes
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July 13th, 2017

The price is right, I didn't like only having 5 minutes to finish checking the other required books I need, and ordering. More time would be a little less pressure and I don't think you'd loose too many sales with your good prices.

Thumbnail of user samieram
1 review
0 helpful votes
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August 29th, 2017

Thank you so much for providing such great prices for those of us who have to buy their own books! I will definitely continue buying textbooks from this site and recommend it to my friends and acquaintances.

Thumbnail of user rebeccap190
1 review
0 helpful votes
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August 1st, 2018

I have saved hundreds of dollars on textbooks for college using this website. They are highly reliable and I am always notified when my book is supposed to arrive. It also has fast shipping which is perfect since school doesn't normally tell us which books to buy until a week and a half before school starts.

Thumbnail of user brittnies
1 review
0 helpful votes
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January 6th, 2018

This website is easy to use, I like that there are all formats of the textbooks needed. Its nice to be able to either rent, buy new or used. I've never not found a text book I was looking for. They even have international options. The returns are easy. I do kinda think that its ridiculous to offer textbook buy backs and it being one penny, that would be my only complaint at least make it worth a dollar because whats the point in selling 12 textbooks and only getting under $1.

Thumbnail of user travisr43
1 review
1 helpful vote
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January 9th, 2018

The prices on the books were great. However, as many other reviews mention, their shopping cart is a mess. It intentionally uses Google Maps to populate the City, State and Zip. And it GM can't get it right, sorry about your luck. No manually changing those fields. Even the customer service people say they can't change it. And this is intentional. I had to use a neighbors address to place my order. The customer service chat was fast and friendly, just not able to do anything about the system. Now lets hope all the books I ordered get delivered without any issues.

Thumbnail of user llynnc
1 review
0 helpful votes
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August 21st, 2017

Thank you for the convenience of your ValoreBooks website! I ordered several of my text books at this site because they were less expensive and there was more variety of used books from which to choose.

Thumbnail of user megans102
1 review
0 helpful votes
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January 3rd, 2018

Same city, state, zip issues. They want you to use their drop down 'guess' address menu instead of letting you enter it in. This is not a normal data field entry selection for most people and I almost gave up. They're surely missing out on a lot of orders from people who don't try it again and by chance click on the little pop up when putting in the street to make it fill out the rest.

Service
Value
Shipping
Thumbnail of user samanthac78
2 reviews
0 helpful votes
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January 25th, 2017
Verified purchase

Started this book shopping for school and some sites are stupid hard to navigate prices were too high... Anyway, I found my way to this site and got both books at a decent price and expedited shipping which was cool. Thanks!

Thumbnail of user matthewd15
1 review
2 helpful votes
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September 13th, 2013

Valorebooks.com is the worse excuse for a middle man. Their shipping speeds barely equal that of the early American pony express. You pay the same cost of standard shipping and receive it weeks later than standard speeds. They're customer service matches that of a socially frightened robot. First they ask you to contact the seller for questions before contacting them. Once the seller never responds and you do contact valorebooks, they send you a response thats copied and pasted from their FAQ section on the topic of your concern and soes not address your particular problem or question. Never use this site. Chegg.com is a much better service oriented provider for book purchases and rentals.

Thumbnail of user alainaw2
1 review
0 helpful votes
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January 20th, 2017
Verified purchase

The order form only lets you type in the street address portion, and then uses google maps to fill in the zip code, city and state. This doesn't work because for many college students they have PO boxes through their university which have different addresses than the street address. I was forced to enter an incorrect address and now I'm just hoping the textbook gets here on time.

Thumbnail of user edmundoa
Edmundo A. – ValoreBooks Rep

Hi there! To input a PO box into our address field, you need to put the street of the post office in the first line. This lets us know what post office you're using. The PO Box number goes in the second line. If you have further questions or would like assistance with this process, let us know!

Thumbnail of user mariau5
1 review
3 helpful votes
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December 6th, 2014

Don't sell anything using this company. It is a scam. They will offer you money for your books to hook you up to later only accept a couple of them. Good luck with getting your books back. I have 2 orders ******* and ******* in that situation from september and until this date I have yet seen either my books returned or the money for both transactions. Shame on you valorebooks.com"

Thumbnail of user jerryn21
1 review
1 helpful vote
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September 22nd, 2015

I hate to say it but this company cannot live up to its promise. The online system was unresponsive and slow. After three attempts the system said, "order accepted". I got an email indicating the order is being processed. The about 10 days later my order was cancelled. Suggest saving yourself time and frustration. Look elsewhere for your books.

Thumbnail of user jjl11
1 review
2 helpful votes
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August 23rd, 2017

When trying to fill out the mailing and billing address, your system automatically rejects addresses that do not appear. This makes it impossible for people like me, who use P. O. Boxes and not street addresses, to order. Thanks but no thanks.

Thumbnail of user hannahm285
1 review
5 helpful votes
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December 19th, 2020

If I could give zero stars I would! Stay away from this company! It is an absolute scam and fraudulent business. I used the site to sell back textbooks and first they gave me very low offers for extremely expensive textbooks. I understand that most companies won't give you much for buyback textbooks so I was understanding at this point. However once you send them your textbooks, they will come up with ridiculous excuses for why they are not acceptable and refuse to pay what was agreed upon. At that point you are either forces to forfeit your books to them or pay a ridiculous amount to have them shipped back to you. This is clearly a play to steal the expensive textbooks without ever paying back what was agreed upon because most people will just choose to forfeit. If you ever want to see the money you're owed or get your textbooks back to sell somewhere else then DO NOT USE ValoreBooks!

Thumbnail of user kevins101
Valore S. – ValoreBooks Rep

Hello Hannah, I am sorry you were disappointed in the reason given for not accepting your items for sellback. Any further questions please contact our customer support team at cs@valorebooks.com.

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From the business

At ValoreBooks, we understand how expensive college can be. That's why we give students the option to buy or rent cheap textbooks from over 18,000 verified sellers and rental providers who compete to provide the absolute lowest prices. The average student saves about $500 per year when buying or renting all of their required books from our marketplace. ValoreBooks also lets you sell text books directly to us at the highest buy back prices online. ValoreBooks is and always will be dedicated to making your college experience better.

Company Representative

Thumbnail of user kevins101
Valore S.
Customer Sevice

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