• ValoreBooks

ValoreBooks

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Overview

ValoreBooks has a rating of 3.1 stars from 1,577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ValoreBooks most frequently mention great prices, good condition, and college student. ValoreBooks ranks 11th among Textbook Rentals sites.

  • Service
    40
  • Shipping
    39
  • Returns
    24
  • Quality
    32
7
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How would you rate ValoreBooks?
Top Positive Review

“Best prices online!”

C M.
9/9/17

Saved more than half on pricey textbooks offered by other sites. Arrived promptly and in good condition. Am back again to order some other items. Even with shipping costs still saved a lot of money...

Top Critical Review

“This site is absolute garbage”

Julie R.
3/15/14

This site is absolute garbage. I have literally been waiting nearly a month (ordered it Feb 17, now March 15) for a textbook to arrive. They have no phone number, and no method of contact other than a message through their own server, from which you receive automated messages. I swear their textbooks are sent from Africa via Swallow Mail. I stupidly gave them another chance after they took a over a month with one of my books before. My suggestion is cough up the extra money for Chegg or Amazon, I can't pay via credit card for the time I have lost and how I've fallen behind in class without the book.

Reviews (1,577)

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Reviews that mention popular keywords

customer service (66) college student (59) billing address (16) text books (52) college books (30) phone number (14)
Thumbnail of user nicolet120
1 review
0 helpful votes
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January 18th, 2017
Verified purchase

I like ValoreBooks. They have great prices for the struggling college student. The only thing I dislike is that you have to pay for shipping on every item. When I buy/rent four books, each book has and individual shipping rate. I would give ValoreBooks 5 stars if it would do away with that and have one flat rate at the end of my purchase.

Thumbnail of user gloriab98
1 review
0 helpful votes
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October 4th, 2018

It was easy to use, easy to order and the best rate I found. Did not think the "free shipping" site that immediately popped up after I ordered was legit though. Nothing on it revealed the cost after the 7 day trial... at least not that I could find and I read the entire terms. Nothing about expected shipping dates either. I have to admit as I am writing this I am rethinking my decision to order here.

Thumbnail of user catherineh160
1 review
0 helpful votes
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May 26th, 2018

The website was easy to use and the prices were very reasonable. They had one of the books I have been looking for at a significantly lower price than those on the Amazon Marketplace and eBay. I will look here when I am searching for second hand books in the future.

Thumbnail of user williamw211
1 review
1 helpful vote
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December 16th, 2017

Long story short, the powered by google service that fills in your address for you nearly ruined my ability to buy my book. I was able to get around it after a while but it was still irritating. On top of my preexisting irritation at the cost of the book itself.

Thumbnail of user kevink113
1 review
0 helpful votes
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January 3rd, 2017
Verified purchase

Has the cheapest books for college. Fast shipping. Easy returns on rentals. Great website for me. The flat rate shipping is a little expensive at time because it is per book but other than that i love it.

Thumbnail of user erich263
1 review
0 helpful votes
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August 21st, 2017

Process was simple even for those that have no clue. Valorebooks was recommended by several friends that used this site. I think that the shipping could be a little less especially on books that cost under a dollar.

Thumbnail of user clayb31
1 review
0 helpful votes
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December 23rd, 2016
Verified purchase

School website wants us to buy our books there, but their prices are 200% higher than these. Took a little bit of searching to find the website, but definitely going to remember it. Haven't gotten my books yet.

Thumbnail of user yuliyab2
1 review
0 helpful votes
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February 24th, 2018

I looked at few different sites and decided to go with this one because how quickly and easy I was able to find what I was looking for for the price even lower than I got on other sites. Im very pleased with my shopping experience, definitely come back here again.

Thumbnail of user naomil18
1 review
0 helpful votes
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January 7th, 2017
Verified purchase

I normally have a good experience when ordering my textbooks through this website. However, for some reason they would bump books out of my cart if I didn't buy it within five minutes. This made it extremely difficult to shop because I have to buy more than one textbook (and its nearly impossible to get them all in 5 minutes).

Not only that- when I was checking out the boxes for the fields to enter my city, state, and zip code would not allow me to type in them. How am I supposed to check out if I can't even enter in my shipping information.

I used to have great service with this cite- and I recommended it to my friends, but after my experience today I'm not going to use it in the future.

Thumbnail of user edmundoa
Edmundo A. – ValoreBooks Rep

Our apologies for the trouble with your order. We value your feedback and will take your experience as more motivation for improvement. ValoreBooks continues to develop our services to provide our customers with even more options to receive the products they need to have a successful learning experience.

Thumbnail of user ericl99
1 review
0 helpful votes
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January 17th, 2017
Verified purchase

Bought a bunch of textbooks in "alternate edition" aka international version. Supposedly identical material but for 1/10th the price. Assuming everything comes in as expected, 5 stars hands down. Cheaper than anywhere else online.

Thumbnail of user glenne15
2 reviews
0 helpful votes
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January 2nd, 2017
Verified purchase

First time user. Referred by Bookface.com. Ordering was fast and easy, and most budget minded pricing with inexpensive shipping. Hope book comes in as described; disclaimer notes international edition but should be same as US. says guaranteed satisfaction... so, we'll see

Thumbnail of user daisyh14
1 review
0 helpful votes
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August 19th, 2017

Would definitely recommend this website. I looked through 4 different other sites and nothing beat ValoreBook's prices. From searching the type of book to checking out, i had 0 problems and everything was super easy.

Thumbnail of user davidp410
1 review
0 helpful votes
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November 12th, 2017

Waiting for your book might be another issue, but since that is dependent on the individual seller, it is not really Valore's fault, though they do hopefully screen based on feedback. I've only had one slightly bad experience so far, where my book was slow getting here, but in great shape when it did.

Thumbnail of user lillyl13
1 review
0 helpful votes
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May 15th, 2017

I placed orders for books 11 days ago for classes starting this week. I have not yet received them so pulled up the confirmation emails and tried to status each one - only to find out each separate order had been cancelled. ZERO communication was sent to me about any order, and all prices have now gone up for every book. VERY frustrating, especially after customer service wasn't able to provide a single bit of info as to why they'd been cancelled. No offers made at all to help make the experience better, or meet my original prices.

Thumbnail of user kathid3
1 review
0 helpful votes
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March 23rd, 2017

I used 2 different browsers and had trouble entering the City/State/Zip during the checkout process. I remember this happening once before, so I just abandoned my order and purchased elsewhere. This time I was able to use an autofill to fill these fields. If not for that, there is no way to click inside of and enter text into, those fields. Should be a quick fix, but I wonder how many others just give up.

Thumbnail of user edmundoa
Edmundo A. – ValoreBooks Rep

Thanks for your feedback! Our site is built to auto-verify your address for you. All you need to do is type until the drop-down menu pulls up your address and click. The system autofills the rest!

Thumbnail of user shawnj23
1 review
0 helpful votes
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April 30th, 2017

Have used only a couple times but very delayed standard delivery as opposed to other sites. Lists standard delivery and expedited delivery in shipping information options but only seems to give option for standard delivery which is excessive (like by pony express excessive) Prices lower than anywhere else but be prepared to start class without the necessary books in some cases. It Happened to me last semester even after email response from Valore saying I would get delivery by the date I stated necessary to start classes which is why I went ahead and ordered them bc of that assurance before order was placed. Expect delays

Thumbnail of user taylert
1 review
0 helpful votes
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January 14th, 2017
Verified purchase

Would not have made it through college with out Valore real talk! Only thing is I wish the shipping was not so high but they make it so stress free to get the textbooks you need for class. And even if you dont use them you dont feel as mad because you didn't have to pay hundreds of dollars for the books. This site has saved me at least a grand in my 4 years of school thus far. Best thing ever seriously

Thumbnail of user susand170
1 review
1 helpful vote
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February 1st, 2017

ValoreBooks is my 'go-to' place for books. Why anyone pays full price for a current edition textbook is beyond me. I've used the previous edition of text books since I started college. I'm now in graduate school and still find there is no reason to pay those ripoff prices for the latest editions. Keep your money, people!

Thumbnail of user carissaw1
1 review
0 helpful votes
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December 16th, 2017

It seriously doesnt get much better than this. I have had ZERO complaints with this website. They always find the best deals from places that carry higher quality books. Our books have always arrived on time and in very good condition. <3 I am one happy introvert! Lol

Thumbnail of user adelineg1
1 review
0 helpful votes
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January 10th, 2017
Verified purchase

I found the best deals between Chegg and Amazon here on Valorebooks, and I'm grateful for the reasonable prices. The only problem I had was during checkout. While typing in my first address line, I didn't know that I NEEDED to make a selection from the drop-down menu of verified addresses that appears. I contacted tech support, and I did get a reply from the support staff the following morning, they had had the tech team look into it. In this meantime a couple of books in my cart had been bought, as I had worried. I proceeded to solve the problem for myself, and placed the order. I think a prompt on the screen that reads "You must select an address from the drop-down menu" would be a good improvement to help people complete their orders.

Thumbnail of user leenaf
1 review
0 helpful votes
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June 17th, 2017

Although I was able to find coupon codes for ValoreBooks.com, during the checkout session the Promo Code Box is not even listed. This would be the only I had with your site/company. As a single mother, discounts of any sort is a vital entity in maintaining my personal family budget. Perhaps, providing Promo Codes will assist in growth with your company. Nonetheless, Valore provided the lowest cost on the textbook rentals I needed for this quarter (only a few dollars difference, but every penny counts). Thank you!

Thumbnail of user mm937
1 review
4 helpful votes
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January 23rd, 2020

Purchased a textbook 12/31/19, today is 1/23/20 still no book has arrived even after several correspondences via email. Don't like that there is no way to contact the company by phone. Asked for refund twice, no response until a complaint was filed with the BBB. Never again, I'll stick with Amazon!

Thumbnail of user kevins101
Valore S. – ValoreBooks Rep

Hello, our apologies for the poor buying experience using our site. In the future please notify our support team at cs@valorebooks.com right away so we can resolve any issues promptly.

Thumbnail of user avay
1 review
2 helpful votes
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January 27th, 2016

I placed an order of the textbook on this site for my psychology class like 2 weeks ago. I am still waiting for the book, but I am pretty sure it is never going to get to my apt. Also, I did not receive any payment confirmation or receipt after I finished the payment. What a terrible purchasing experience. P. S: again, I did not receive any receipt so I have no idea of what my order ID is

Thumbnail of user edmundoa
Edmundo A. – ValoreBooks Rep

We apologize for any inconvenience the wait for your order has caused you. When ValoreBooks.com sends an order notification to the seller, the seller has 48 hours (excluding weekends and holidays) to confirm and ship the order. As a marketplace connecting buyers and sellers from across the country, ValoreBooks does not directly maintain or ship books sold on our site; our sellers ship orders directly and adhere to the industry standard transit times listed below:

Standard mail: 4-14 business days. In rare instances, standard mail can take up to 21 business days to arrive; $3.95
Priority mail: 3-5 business days. In rare instances, priority mail can take up to 7 business days to arrive; $6.95
Second-Day: 2 business days. In rare instances, second-day mail can take up to 4 business days to arrive; $11.95

If you ever have any questions or concerns, send us an email at customerservice@valore.com. Our reps are available to assist!

Thumbnail of user robertaw5
1 review
0 helpful votes
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December 4th, 2015
Verified purchase

Ordering from Valore Books was easy. The site has the best prices available for college texts and rentals. They even send you reminder emails to let you know when your books are due back. Free return as well. You can't go wrong!

Thumbnail of user krisc38
1 review
0 helpful votes
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January 11th, 2017
Verified purchase

My first go round, I ordered the wrong book but it was totally on my end and the book was only $8! I can still use it too, so it isn't even all that bad.

I was going to have to spend over $200 on books for college and ended up spending $87. That's a real good deal in my book lol (pardon the pun).

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From the business

At ValoreBooks, we understand how expensive college can be. That's why we give students the option to buy or rent cheap textbooks from over 18,000 verified sellers and rental providers who compete to provide the absolute lowest prices. The average student saves about $500 per year when buying or renting all of their required books from our marketplace. ValoreBooks also lets you sell text books directly to us at the highest buy back prices online. ValoreBooks is and always will be dedicated to making your college experience better.

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Thumbnail of user kevins101
Valore S.
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