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How would you rate Veaul?
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Indonesia
1 review
0 helpful votes
Follow yuyu j.
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Prom Dresses
September 23, 2022

There are several factors you should consider when shopping for cheap prom dresses. First, consider the event you are attending. You'll need to choose a beautiful dress for this special occasion. There are many styles and colors available.

Date of experience: September 22, 2022
Texas
1 review
1 helpful vote
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Late
June 24, 2022

I ordered a dress from here March 5th with standard shipping (1-2 weeks) for my prom which was going to be on April 2nd the dress didn't arrive until April 12th! I was so upset. So if you plan on buying buy it at least two months in advance As for the dress itself, it does look like a picture. For the price it's a good dress.

+1
Date of experience: June 24, 2022
California
1 review
4 helpful votes
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First time we purchased from this company it went well, so we were surprised when they would not honor their own return and exchange policies. It's difficult enough trying to find the perfect dress online, but their policy seemed to make it easy, but its not. This company will send you dresses that are sized wrong and not respond. We I have two dresses and need to buy one for prom. This company is a scam and they cannot be trusted, especially when you have only 3 weeks to get a dress. I do not write many reviews and felt writing this was necessary to warn others in hopes that I can prevent others from a lot frustrations.

Date of experience: April 2, 2022
Arizona
1 review
0 helpful votes
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Horrible!
December 2, 2022

Do not buy from this company! They are the worst. I ordered a dress, it didn't fit so I requested to return 11/23 and they have not even responded to emails for help.

Date of experience: December 2, 2022
Illinois
1 review
1 helpful vote
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AWFUL COMPANY
February 9, 2023

I ordered a purse on December 27th through Veaul, it's now February 9th and the item still has not shipped. SHIPPING ALONE COST $25. Ive reached out twice now regarding my order and no one has gotten back to me. Don't bother with this company it's a joke and a scam.

Date of experience: February 9, 2023
Indiana
11 reviews
22 helpful votes
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Horrible customer service. They never reply. They sent only 2 of three dresses and then forced me to open a Paypal claim to get a response. After wasting tons of my own time going back and forth, they said they would help only if I closed the Paypal case, I refused, so they refused to respond or send my dress. Paypal said they can only restore me if I send the two dresses back to them on my dime to CHINA and once the company confirms receipt, which they likely won't, only then I can get my $387 back in total. What a loss, a waste and a sham.

Date of experience: July 1, 2021
Oregon
1 review
5 helpful votes
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I ordered a dress, with specific color and material likes they require. I received a dress that was both the wrong color and wrong material. I immediately request a refund, which was finally responded to 20 days later. They offered me a 50% refund and I have to pay another $25 to ship it. When i tried emailing them, their email on their site is invalid and their messaging platform, where they asked for me to respond to them at, continues to reject my responses. So basically I'm out $200 for a dress I might be able to resell for $40. I'd give 0 stars if it would let me

Date of experience: April 28, 2020
Ohio
1 review
0 helpful votes
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ZERO Customer Service!
November 3, 2022

Their customer service department DOES NOT EXIST! Bought shoes in September 2022 and after several attempts various ways to contact customer service, I am finally giving up. They do not respond to anything! DO NOT BUY unless you are ABSOLUTELY SURE you are keeping what you buy!

Date of experience: November 3, 2022
Washington
1 review
2 helpful votes
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This business is bad do not order. I payed fifty dollars for fast shipping and it has exactly a month. Total cost of a dress with fast shipping was 190 dollars and I haven't gotten my dress when I ordered it May 8th and it is now June 8th. No emails updating you about when your order will come, nothing on their website, and even after trying to contact their support team they have not gotten back to me. I commented on their Instagram, contacted their support team and I will be calling my credit card company to get back my money. I added images of all my emails from Veaul; one being my order confirmation and the rest being adds for me to continue wasting my money on their website. None informing me of the status of my package or when it is going to arrive. And it hasn't arrived. I I also emailed Veaul, and clicked on their link that says "contact us" in order to send a complaint, and I sent a complaint twice (one weeks ago and got no reply and the second today) and got no reply. Lost my 190 dollars got no dress after a whole month, long story short. Hope this review can save someone from ordering from this awful scamming site.

Date of experience: June 8, 2022
Oklahoma
1 review
3 helpful votes
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I bought a dress from here for my junior prom. In short, the colors and fabrics were quite different than the picture; there was a corset back, and it's strings were made of thin tulle as apposed to appropriate ribbon for a corset, so they made ripping sounds when I tightened them even though I did not pull hard; and when we tried to return it, they did not ever even respond. We spend $220 on my dress, and it was still very disappointing. If it had been very cheap, and they let us return it, I wouldn't have cared so much about these things, but we wasted $220 on this.

Date of experience: April 8, 2022

Overview

Veaul has a rating of 1.5 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Veaul most frequently mention and customer service. Veaul ranks 252nd among Wedding Dresses sites.

service
18
value
17
shipping
16
returns
15
quality
15