website thubmnail of Veaul
How would you rate Veaul?
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California
1 review
0 helpful votes
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SCAMMERS THIEVES
April 20, 2024

SCAMMERS-made an account with them before buying 2 pair of shoes, none email was sent about ANYTHING, no confirmation email for creating an account with them, no email confirming i purchased shoes and no email of confirmation i paid for them so next day i sent request of cancelation of order through "contact us" but they do not respond or canceling a purchase and not refund money,THEY ARE THE SCAMERS, DON"T BUY THERE ANYTHING

Date of experience: April 20, 2024
Texas
1 review
0 helpful votes
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If I could give them a negative score I would! They sent my dress in plastic and taped it about 50 times so they could save on shipping. It took about 30 minutes to get it out of the plastic. I had to custom order a dress because the size chart was all over the place. I gave them my exact measurements and told them if they had any questions to let me know. When I received the dress it did not fit AT ALL. I'm sure they pulled it off the rack ad mailed it as is. I'm 5'6 and the dress fit as if I was 7 feet tall. Not only that, it did not fit my waist and beads were falling off the dress. I asked to return it/for a refund and they customer service department was beyond rude and I was ignored multiple times and I was told to "Proove" the dress does not fit ( yes that's how they spelled prove.) The website and company is a scam. I went to leave a review as I am very mad and spent almost $200 on the dress and there is nowhere to leave a review even though it says there is! If you look at all the dresses, most none have reviews but the company gave themselves five stars on each dress/ item. STAY FAR AWAY FROM THIS COMPANY!

Date of experience: September 13, 2022
Wisconsin
1 review
5 helpful votes
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BAD CUSTOMER SERVICE
February 20, 2019

When you pay extra money for expedited shipping and it takes them almost a month to get the dress out. I still do not have the dress and they refused to refund the extra funds I paid... HORRIBLE CUSTOMER SERVICE... company does not care about their clients!

Date of experience: February 20, 2019
GB
1 review
2 helpful votes
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Do not. I repeat, do not shop with veaul.
Worst shopping experience ever
They have many other bad reviews online and on their social media comments but unfortunately I did not check beforehand.

First of all, on the page of their dresses they make it enticing but stating it will only take 2-3 days to deliver. They hide the fact that it takes 11-14 days to make and process on another page of the website. They fail to mention this on the actual dress pages.

Their customer service is absolutely AWFUL. When I emailed them countless times to ask about the status of the order I received no reply. No replies on social media. Other reviews have stated that their phone number doesn't work. But suddenly they knew how to communicate when they asked whether I wanted them to ship the finished product. They texted me and when I did not respond they emailed with a screenshot of the text. When i responded with NO and that I want a refund, they ignored it and shipped it anyway.

When the dress finally arrived way after prom, it didnt look anything like the picture at ALL. The dress was horrid. This website is a SCAM. DO NOT BUY ANY DRESSES HERE.

Luckily I was able to claim cashback with my bank.
Also I have requested a couple of times to unsubscribe from their emails but I still get their emails :/ awful company.

Date of experience: July 8, 2021
Germany
1 review
3 helpful votes
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Das Kleid ist so schön bin gespannt was meiner an dem Tag sagt. Würde wieder eines bei ihnen kaufen.

Date of experience: October 22, 2015
Indonesia
1 review
0 helpful votes
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While prom night is a great opportunity to look your best, it doesn't mean you have to spend thousands on a prom gown. Here are the cheap prom dresses you can choose from:

Date of experience: November 4, 2022
Hong Kong
1 review
1 helpful vote
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I love this dress
November 7, 2019

Thank you so much for the perfect wedding dress, best quality with affordable price, 100% recommend this shop to everyone who see this reivew. veaul.com

Date of experience: November 5, 2019
Japan
1 review
5 helpful votes
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It is a clear choice
September 20, 2015

It is a clear choice, I bought my wedding dress from veaul, thank veaul make my dream come true, although paid tariffs and value-added tax, but still very satisfied.

Date of experience: September 20, 2015

Overview

Veaul has a rating of 1.5 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Veaul most frequently mention and customer service. Veaul ranks 252nd among Wedding Dresses sites.

service
18
value
17
shipping
16
returns
15
quality
15