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    VENUS Swimwear

VENUS Swimwear

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Overview

VENUS Swimwear has a rating of 2.1 stars from 1,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VENUS Swimwear most frequently mention customer service, credit card, and return label problems. VENUS Swimwear ranks 184th among Swimwear sites.

  • Service
    140
  • Value
    151
  • Shipping
    147
  • Returns
    120
  • Quality
    151

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
1
View ratings trends
121
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How would you rate VENUS Swimwear?
Top Positive Review

“Found a perfect dress”

Jennifer V.
11/1/19

I bought the pinkish dress with the black embroidered flowers on the front. It's a tulip shape and made of a tulle fabric. I could not have been happier in a purchase, fit, comfort, feel, and style. My only problem is I may not find another occasion to wear it! It was prompt, true to size and just lovely. I would not hesitate to order from Venus again. I also picked some other dresses from on line companies that say they do returns but will not. All from China. I will from now on always check reviews and give this a 5 star!

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Top Critical Review

“Delays with shipping”

Angry W.
8/16/24

I have ordered many swimsuits from them. Typically nice products; however, some have fallen apart, turned strange color, etc. They do not ship promptly. Ordered several items on Monday and they did not ship out until Thursday. I will not receive the items in time for a trip now.

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Reviews (1,302)

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Reviews that mention popular keywords

customer service (354) credit card (58) return label (60) return policy (76) bathing suit (92)
Thumbnail of user tracyk19
Arizona
2 reviews
3 helpful votes
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August 2nd, 2015

I wanted the red skirt that was shown in the photo. They only had black and hot pink available. I tried one of each. The pink is ok but really wanted the red skirt. Arrived totally wrinkly; took 40 minutes to iron them both. They are ok, but the material is cheap, which is probably why only $14 per skirt. Not worth returning due to shipping cost. Won't buy here again.

Thumbnail of user kimma
Kenya
6 reviews
34 helpful votes
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May 19th, 2013

An official dress will speak for itself if and for the person wearing it. Getting a dress that sends out a bold and elegant message is not easy and would require hours and hours of browsing through exotic galleries to get what you want. Dressvenus has all this on your computer screen and you can browse for a dress and order it without moving out of your house. I ordered mine and it got delivered. I am sure that this site is legitimate.

Thumbnail of user helent69
Ohio
1 review
2 helpful votes
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June 2nd, 2018

I never order clothes online because I am a curvy girl. I ordered 3 dresses from Venus and really like all of them. Before I chose the three dresses I read the reviews of people who had purchased the dresses. I also looked at the type of material and the size guide. After reading reviews on this site I was hesitant about my purchase but now that it arrived I am very happy.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Thank you for the awesome review and giving us a try! We truly appreciate and value your feedback!

Thumbnail of user jennifern143
California
1 review
6 helpful votes
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May 9th, 2018

It's been a month, and I did not get my refund on my return. When I contacted customer service through the online chat system, the agent simply just copied and pasted a generic answer, and said "We have not received your return, sorry for the inconvenience. Is there anything else I can help you." I know she copied and pasted because she pasted it twice.

Well, she did not even try to help. I know I typed in my name and email before the chat started, with which she probably could have looked up my order, but she did not ask about anything, and simply pasted her answer. Her answer made me feel like she just wanted me to go away. I guess I am just going to pretend it's lost money. Do ever shop here.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Reached out to Customer via private email to resolve this issue.- KJQ

Thumbnail of user paolah3
Texas
1 review
11 helpful votes
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January 19th, 2017

I just received a magazine in the mail and thought the items were pretty cute. Too bad this company has so many bad reviews. Unfortunately they outweigh the good ones by a lot. I won't be ordering. Thanks for the heads up.

Thumbnail of user rickellec1
California
1 review
0 helpful votes
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June 9th, 2021

It was my first time shopping on Venus as a friend referred it to me. I was scared because I don't usually like what I try on. It usually only looks good in the picture. Anyways, I ordered a dress a tunic and a jumper. I ordered xl and unbelievably everything fit perfect. To top it off I loved everything. The quality was great. Prices fair. Everything came within 4 days and I didn't use express shipping. I haven't bought anything for myself in so long that after I tried the stuff on and fell in love and found my size, I went back on and ordered more. I would definitely recommend site

Products used:
Jumper
Tunic
Dress

Service
Value
Shipping
Quality
Thumbnail of user lindaj1248
Florida
1 review
1 helpful vote
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August 11th, 2021

I have ordered from Venus for years because jax does not have any nice clothes. Most of the clothes I have received are very cheap. They look like garbage to be honest. I have had a few outfits that are decent.
They are a really tricky company. Most is made in China. Their sizing is way off sometimes huge and sometimes so tiny I have to give to my daughter.
Their customer service is very rude.
I live here in Jax as they are based here I have to pay 14 dollars for 2 day. But they are so crafty they don't process until the day after... every time I wait 5 days for it to arrive. And I miss wearing it for a special occasion. I will NEVER order from them again. Their clothes are bad and cheap and their shipping is unethical! BYE VENUS

Thumbnail of user samanthac409
Florida
2 reviews
0 helpful votes
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December 15th, 2020

I have written an email to Venus to ask them to please reconsider their cookie policy. They State very clearly in their privacy policy that they will track my information and also share my information with other companies. I do not think this is fair nor is it a good business model. I spent a lot of money on clothing, gladly. I do not look upon uninvited spam emails fondly. If I want to contact another company for their service or product I will do so on my own. I think this is becoming more and more of an issue for many people and companies that cannot respect our privacy will lose our business.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Samantha! We do understand your concerns and we apologize for any inconvenience. You are able to change your cookie setting on your device so websites are unable to collect information from you. You may go to settings> privacy&security> browsing data to update your cookie settings.

Thumbnail of user jr156
New York
1 review
11 helpful votes
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December 6th, 2015

Don't bother paying for 2 day shipping as I wait for my 500 dollars worth of clothes and its day 4! You think customer service would try and pay me back for the shipping charges since my clothes are scheduled to arrive within a day or two so I could have saved my money and waited for regular shopping.

Thumbnail of user nicoles394
Rhode Island
1 review
7 helpful votes
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June 28th, 2019

As with other previous reviews when you return an item your return is deducted $6.95 for the return label which I understand. However your refund is also deducted a $4.95 "Promotional Shipping Discount". This is the statement directly from them: When you placed your original order, you qualified for a shipping discount because your merchandise total was $75.00 or more. After processing this return, your merchandise total now falls below the promotional threshold for the discounted shipping resulting in a $4.95 shipping fee. The problem is my return was over $80 so it didn't "fall below" the $75.00. They give you an e-certificate to use but that is not helpful as I will not ever order from them again. BEWARE!

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Nicole, we do understand your frustrations. We will be happy to review your account and see what we can do to make this a better experience for you. Please e-mail us at socialsupport@venus.com for further assistance.

Thumbnail of user jayceel
Utah
1 review
0 helpful votes
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July 8th, 2020

You are better off finding a swimming suit at target. Returns cost 7 dollars, no exceptions. The swimming suits all fit weird and are not nice quality. I'm disappointed in the product and the fact its 7 dollars to return them. Don't waste your time.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Jaycee! We apologize that your order did not meet your expectations. You do have 90 days to send items back for a refund and or exchange. This includes sale items, clearance items and even swimwear that is in a new and unused condition. However, this policy does not cover final sale items. Final sale items can not be returned for an exchange or refund. If final sale items are returned, we are unable to re-ship the item to you or process credit for the item. If you are returning from the United States deciding to use the prepaid label that comes with the order and select to receive a standard refund to your bank card, we will deduct $6.95 from your return. You may also select to be refunded to your VENUS Wallet or exchange the item for another item and avoid the $6.95 label fee. For more information or assistance, please e-mail us at socialsupport@venus.com.

Thumbnail of user danat18
Alabama
6 reviews
9 helpful votes
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January 9th, 2016

You may receive half of your money. I returned a $24 dollar (unopened) sweater and they returned $11 dollars to my card--over half my money gone. I've been a customer for at least 5 years, but never again!

Thumbnail of user heidig8
Pennsylvania
1 review
10 helpful votes
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February 16th, 2016

I purchased several items and two of the shirts didn't fit. Venus provides a return label and they told me "yeah we make it easy just place the return label on the box and send it back to us. We will issue you a refund." Once I got a refund they charged me $6.95 for the shipping label which was included with the delivery. Plus 12.95 shipping cost to return the item. RIP OFF... Never again will I shop with them.

Thumbnail of user lucyg17
New York
1 review
6 helpful votes
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April 12th, 2016

I ordered 300.00 worth of clothing + a bathing suit through Venus. I am shocked to see all the negative reviews. Everything came in on time, was exactly what I ordered AND was high quality. I will order from Venus again and again. The clothes I got are PERFECT for my tropical get away coming up. Some of the dresses I got are a little long but that was to be expected as the website does tell you the length of each dress, and also I am barely five feet tall. I am normal a size four in dresses so that's what I ordered from Venus and they fit perfectly. Bathing suit was true to their size chart and also fit perfectly. I live in the U. S and will most definitely order from Venus again :)

Thumbnail of user heidif50
New York
3 reviews
6 helpful votes
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December 27th, 2018

The definition of insanity is doing the same thing over and over again expecting different results. I'm probably the insane one for continuing to shop with this Company. I'm done! Talk about incompetence, LOUSY customer service and the quality of clothing is horrible. If I could give 0 Stars I would.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hello Heidi, we sincerely apologize that this experience was not up to expectations. We do want rectify your concerns in a way that would make your shopping experience better. Please e-mail us at socialsupport@venus.com.

Thumbnail of user lyndseyw2
Canada
1 review
7 helpful votes
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November 21st, 2016

The only thing good about this company is the selection they offer. Too bad the clothes are poorly made, and once you place your order, you have to pay additional fees to actually get the clothing (if you are from Canada). Misleading and a big waste of time.

Thumbnail of user teshb
Kenya
1 review
0 helpful votes
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March 12th, 2014

Purchased the Impressive Color Block Sleeveless Print Dress, the material of the dress was a bit thin and see through, but for the price paid USD $29.19 was fine and was as described. Have had several other costumes in the past and they have been better quality but were a bit more expensive - so I think you do get what you pay for here. Service is perfect, ordered over the internet and collected the next day.

Thumbnail of user johanner3
Canada
1 review
6 helpful votes
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March 9th, 2018

After not getting my package in time even though high duty charges and taxes were paid, I was supposed to get a call from the so called tracking department. Never got one. I called again and was told I would get the full reimbursement. While I did get reimbursed I was stuck paying a 8 dollars difference from the currency conversion for something I never received! Rip OFF. I have ordered many times but never again

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

We apologize that your experience was not up to expectations. If you would please contact us at socialsupport@venus.com, we would be more than happy to have a member of our team look at your account and make this right.

Thumbnail of user barbarac63
Georgia
1 review
9 helpful votes
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September 3rd, 2015

I really like the styles of Venus clothes but the sizing runs a size or two small sometimes. If you are shapely, or curvy… you will need to size up a couple of sizes. I usually wear a medium to a large but I find it's safer to order the xl just to make sure it fits. The material is not the best but what do you expect for such great prices. Venus is a good place for buying summer clothes because you don't wear summer clothes that long. A couple of seasons and I'm recycling them anyway.

Thumbnail of user tammyb55
Florida
3 reviews
7 helpful votes
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May 27th, 2016

They have some gorgeous clothes but sizing and quality was a hit and miss. And I will never understand retailers that charge you for return shipping if the item is sized incorrectly or defective.

I ordered two summer dresses from them both in size small. One dress fit perfectly but the pattern was sewn way off, dead center of my chest, which is irritating. The second dress was gorgeous and good quality, but WAY too large for a small. I returned it for an extra small which is still a little large. So after paying them for the dress and then paying for return shipping because their sizing is off, I have to spend more money to have it altered. It's a beautiful dress so I will go ahead and pay to have it altered but I don't believe it's fair to charge your customers for returns when the sizing or quality is not as it should be.

Thumbnail of user robint529
South Carolina
1 review
0 helpful votes
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July 19th, 2023

Saw a cute blue lace one piece bathing suit. Description said runs small.order a size up. Since it was on clearance at 14.99 only size bigger than mine (I'm a 16) was 22.so I figured why not.it's cute and a Lil loose would be fine. Well it arrived today and didn't go past my hips.almost ZERO stretch! Never had a problem with venus pants.tops.skirts.boots.jackets etc. Maybe they should get out of the swimwear sector. Not worth returning it due to shipping fee so I'll keep until I lose 50lbs or give to a skinny friend!

Tip for consumers:
You should order up 4 sizes when buying this suit!

Products used:
Swimwear

Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Robin! Thank you for your review. We sincerely apologize that your swimsuit did not meet your expectations. Please send us an e-mail to socialsupport@venus.com and we will be happy to address your concerns with you.

Thumbnail of user evab45
Tennessee
1 review
1 helpful vote
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October 11th, 2017

I received an e-mail informing me of a 50% sale Venus was having, I went on their site found some things I would of ordered but decided not to do to their false advertising. I sent their customer service an e-mail informing them that $3.00 off a $40.00 item is absolutely in no way 50% off and that 50% of $40 is actually $20. If anyone decides to order from Venus please be aware that they are false advertising their sales.

Thumbnail of user jessicap269
Texas
1 review
4 helpful votes
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June 2nd, 2018

I ordered one romper, and one dress from Venus. Both felt like I had picked them up at the local dollar store, and the dress even had a stain on it... as if someone had already worn it. I received it yesterday, and sent it back today. It seems the return shipping and whole process is gonna be a nightmare. What a waste of my time. The clothes look really cute in the magazine, but looks are definitely deceiving! Dont waste your time or money with this company. I even read reviews on the items I had purchased before buying, and they were good. Then when I received the cheap crap, I tried to go post a review on the actual site and it wont let me do it at all. I think their reviews are filtered, and fake because neither of the outfits I purchased were of any quality at all!

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

We apologize that your experience was not up to expectations. If you would please contact us at socialsupport@venus.com, we would be more than happy to have a member of our team look at your account and make this right.

Thumbnail of user vanessac430
Ohio
1 review
6 helpful votes
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May 14th, 2021

This company is affiliated with Swiss Colony. Ordered with both for years. One day I got Items Tooo big and sent them back to Venus. Both got upset and charged me 78.00 and put it on my Credit with Charge Off. I was upset. After all the times I paid my bill in Full they tried to Ruin my Credit. WRONG

Tip for consumers:
Both Companies are affiliated with each other. Be careful. This happened in 2014 it is now 2021 and it’s still on my Credit 78.00 Charge Off. For Nothing.

Products used:
NONE

Service
Value
Shipping
Returns
Quality
Thumbnail of user feliciab266
New Jersey
1 review
2 helpful votes
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June 28th, 2022

I ordered a blouse for $26.99 returning it only to receive $14.10... I don't recall Venus having such stringent returning policies until after COVID... Like everyone else they are cashing in on the consumers... Ber disappointed

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Felicia! We apologize for this experience. We would love to review your account and see what happened to your refund. Please e-mail us at socialsupport@venus.com for assistance.

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Boutique styles and looks right to your front door! Why wait in line at your local shops and stores when Venus has everything you need? Looking your best has never been this easy.<BR>

Company Representative

Thumbnail of user heidiv11
VENUS S.
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Typically responds within 8 days

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