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    VENUS Swimwear

VENUS Swimwear

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Overview

VENUS Swimwear has a rating of 2.1 stars from 1,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VENUS Swimwear most frequently mention customer service, credit card, and return label problems. VENUS Swimwear ranks 184th among Swimwear sites.

  • Service
    140
  • Value
    151
  • Shipping
    147
  • Returns
    120
  • Quality
    151

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
1
View ratings trends
121
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How would you rate VENUS Swimwear?
Top Positive Review

“Found a perfect dress”

Jennifer V.
11/1/19

I bought the pinkish dress with the black embroidered flowers on the front. It's a tulip shape and made of a tulle fabric. I could not have been happier in a purchase, fit, comfort, feel, and style. My only problem is I may not find another occasion to wear it! It was prompt, true to size and just lovely. I would not hesitate to order from Venus again. I also picked some other dresses from on line companies that say they do returns but will not. All from China. I will from now on always check reviews and give this a 5 star!

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Top Critical Review

“Delays with shipping”

Angry W.
8/16/24

I have ordered many swimsuits from them. Typically nice products; however, some have fallen apart, turned strange color, etc. They do not ship promptly. Ordered several items on Monday and they did not ship out until Thursday. I will not receive the items in time for a trip now.

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Reviews (1,302)

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Reviews that mention popular keywords

customer service (354) credit card (58) return label (60) return policy (76) bathing suit (92)
Thumbnail of user sf20
South Carolina
1 review
5 helpful votes
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December 21st, 2013

I ordered a custom dress. The dress was made 6 inches too long! The back of the dress was completely messed up. They will NOT work with you to give your money back regardless of how many pictures you send or how many emails in dispute. I am hundreds of dollars out and had to buy another dress for the event as well!

Thumbnail of user barbaram346
Colorado
1 review
1 helpful vote
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April 3rd, 2018

I'm a size 16 jean, but used their measurements of a dress, said I was a 20.2 sizes bigger, however the dress showed up very tight, like a size 12, NOT a 20. This is for my sons wedding, so I'll try to lose weight like crazy. Just know if you order this dress. Order a size 24 if your a size 16 in jeans

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

We apologize that your recent order with us did not meet your expectations. If you would please contact us at socialsupport@venus.com, we would want to make this situation right. We are also available 24/7 by phone, you can call 1-888-782-2224.

Thumbnail of user melonyp4
California
1 review
0 helpful votes
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May 29th, 2022

Don't buy from this company there are much better options out there. They list free returns but when I attempted to return 1 of the 3 dresses I bought. They charged me 12.00. I could only get a free return if I took a store credit

Service
Value
Shipping
Returns
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Melony! We apologize that your experience did not meet your expectations. We do advertise free returns for items returned for store credit or items returned for an exchange. Please send us an e-mail to socialsupport@venus.com and we will be happy to assist you.

Thumbnail of user carlotar
Florida
1 review
3 helpful votes
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March 9th, 2014

Material is poor quality - their sizes are for very small people - maybe little girls. Even the medium size is like an extra small size. They engage in marketing fraud and the the of USA should be doing something about these company and the people behind it.

Thumbnail of user dressvenusd
dressvenus d. – VENUS Swimwear Rep

Hey dear,
This is dressvenus service. I am so sorry that dress venus did not meet your demand. Would you please let me know your order number so that I could check your order details. I wish to do something to make it right, at least make it up.

Inbox me your order number please.
Kinds and regards
Dressvenus

Thumbnail of user colleenb33
Pennsylvania
1 review
6 helpful votes
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August 4th, 2016

I am really surprised by all these negative reviews... I had my girls in my wedding order this teal wrap dress and it fit everyone beautifully... I buy many many cloths from this store and have never had any issues. Many of the shirts and bathing suites were purchased a few years ago and I am still wearing them... I love their prices and have never had issues with the size or quality. I will continue to order from this store... Thanks Venus!

Thumbnail of user cindym42
Michigan
1 review
12 helpful votes
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December 14th, 2014

1st and last purchase thru Venus! Bought 5 items online. The quality of the material and product is so poor! Looked so cute in the catalog but all 5 tops/sweaters I bought were so thin & cheap! Walmart sells a better product! Don't waste your money!

Tip for consumers:
Catalog pictures are very misleading! Cheap, thin materials used. Poor quality!

Value
Shipping
Quality
Thumbnail of user mariag139
Pennsylvania
1 review
8 helpful votes
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November 16th, 2016

This would be my first time ordering from this site. I read the reviews not to happy with the reviews but they do have beautiful clothes, can someone tell me a little bit more about the clothes quality? I'm hearing the quality is not so good.

Thumbnail of user angelah100
Michigan
2 reviews
2 helpful votes
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January 30th, 2017

I want to say what an amazing experience I had! I bought 2 bathing suits. I actually measured myself and made sure I recipients the correct sizes. Fortunately, I needed a smaller size in the bottoms... so I returned them! Great fast return service. Great communication throughout the process via email and fast! Thanks. I will definitely purchase bathing suits and clothing from Venous in the future!

Thumbnail of user danias9
Florida
1 review
34 helpful votes
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March 5th, 2020

I just started purchasing from Venus.com like a month ago, and so far I've had to return multiple orders. Their sizes are wrong, jumpsuits run too big on the top, but worst of all, the quality of the material they use for their clothing is really POOR. It's a shame, because the products look beautiful, but the material is the worst. Won't buy ever again from it.

Tip for consumers:
Sizes are not consistent. Jumpsuits run too big on the top.

Products used:
Jumpsuits, capris jeans, rompers, and blouses.

Service
Value
Shipping
Returns
Quality
Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Dania, we apologize that this experience has not met your expectations. We will be happy to see if there is anything we can do to make this a better experience for you. Please e-mail us at socialsupport@venus.com for assistance.

Thumbnail of user katherineh455
Michigan
1 review
1 helpful vote
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April 18th, 2021

I ordered some clothing from Venus for the first time. I wasn't sure how the sizing was. Nothing fit me right, so I looked at their return policy and said items have to be not worn with original tags and liners. I was confused because my clothing came with no tags on them. They came in plastic bags with a sticker tag thing on the plastic bags. I tried to email their customer service to ask for further explanation. It seemed like an automated response telling me the same not very helpful instructions on their website. I'm afraid if I try to return them then I will have spent money and not get anything back and have none of the clothes. So I'm not allowed to take them out of the plastic bags and try them on? They all had no tags attached to the actual clothing. Then before I got the first order I made a 2nd order which was dumb of me. So now I will have to pay off the Venus credit card and be done with it. Maybe I can at least sell then clothes on my own.

Tip for consumers:
Don't use this site.

Products used:
I only kept the jewelry I ordered.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sherrit9
Colorado
1 review
6 helpful votes
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December 21st, 2016

I was very optimistic about my first order and received it very timely. I have since placed additional orders in which I have had returns in each one. They have ridiculous charges for returns if it brings your total under $100. I put items from 2 orders into one box for the return, the total of the return was $105.00; they charged me $32.96 for the return. The items I returned were definitely not worth the money; and really not worth the additional $32.96 to return! Pants run large, tops run small and boots are ridiculous, it you have average size calves you cannot get them zipped, if you have wide calves don't even bother. Hope this saves someone some hard earned $$$$

Thumbnail of user tammym25
Illinois
1 review
12 helpful votes
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February 14th, 2015

Horrible! Cheap cheap cheap quality! To make matters worse, I onlLy received 14 dollars back on a 34 dollar return! Do not waste your money with this company! You would do better shopping at Walmart. Much better!

Thumbnail of user jessicah191
Oklahoma
1 review
0 helpful votes
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September 20th, 2017

I'm a size 5 and can wear a size 7 in some brands, so I ordered Venus' size small. Their small reads 4/6. So after paying $137.94 including tax and shipping for 3 items, it took well over two weeks before I'd receive my items. The items I received read small however fit several sizes to big and I mean big! The sweaters even hang down to my knees and i stand at 5'7. So I decided to wash them in hot water to shrink them up. All I accomplished from washing was unraveling on just one wash, not one bit of shrinkage. What a waste of money!

Thumbnail of user rositam1
India
3 reviews
26 helpful votes
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March 14th, 2017

I am a regular customer and really: I am 100% satisfied! Thi sis one of the most legitimate clothes companies and I am happy with every purchase I've made. Customer service is always helpful and professional. Don't really listen to the bad reviews. I have no idea which company they are talking baout but it seems like it was not Venus.

Thumbnail of user jennifers56
Texas
1 review
2 helpful votes
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August 11th, 2013

After reading reviews, I was apprehensive about ordering from here.
I received my 1st order a week from the original order date, which is great to me.
The quality of the shirt is very good, looks just like the magazine.
I'm 5'8" and wear size 8 (150lbs) and the medium fits perfect, not too big, not too small. I orginally ordered a large and sent it back for the medium. I have had no trouble with the refund. Very pleased with this company.
I have a second order on the way with hopes of wearing them on vacation this year.
Highly recommend you try Venus.

Thumbnail of user reneeb384
Georgia
1 review
1 helpful vote
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June 21st, 2020

I have been ordering from Venus for several years. I have always been satisfied with all the clothing that I bought. When I did have a return it was very easy to do. Customer service has also been helpful when I needed them. I shop quite often and love doing so.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Renee! Thank you for your review and feedback. We are happy to have another satisfied customer and we look forward to serving you again soon. Thank you for shopping with us!

Thumbnail of user mc220
Florida
2 reviews
6 helpful votes
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May 22nd, 2018

I ordered a large order and had to send everything back. Poor quality. I refused to pay their ridiculous shipping (return) fees and am now put with one of their shark creditors who call me 10 times a day to have me pay the high shipping fees. NEVER! They are crooks!

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

We apologize that your experience was not up to expectations. If you would please contact us at socialsupport@venus.com, we would be more than happy to have a member of our team look at your account.

Thumbnail of user stacys53
Washington
1 review
2 helpful votes
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August 16th, 2016

Haven't had a problem with clothing or shipping but, always advertise she same pieces for the last 2-3 years so I stopped ordering. Only a few new items but for the most part... it's the same clothing. I used to be excited when catalog arrive but now I just toss it.

Thumbnail of user carrollh22
India
1 review
1 helpful vote
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September 4th, 2013

I purchased a pair of prom shoes for my prom dress from dressvenus.com. On delivery of the product I was glad to see that they delivered what promised but was a bit unsatisfied with their slow delivery services. Though this is the only issue I experienced, the overall purchase was good.

Thumbnail of user traceym23
Tennessee
1 review
4 helpful votes
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July 30th, 2014

I am a total Venus girl! Absolutely love their clothes and I got a lot of my friends hooked on Venus. Anytime there is an event that I am going to, gotta get something new from them. Plus their stuff is different and awesome!

Love you Venus.

Tracey Marshall, Detroit, MI

Thumbnail of user karenp499
Colorado
1 review
1 helpful vote
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October 6th, 2019

I've ordered from them for over 15 years and have never, not once been unhappy with a purchase. Everything has always been great quality and returns are no problem. In fact returns have been very easy

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Thank you for the review and all of your feedback. We love hearing from our customers and value your input, suggestions and concerns.

Thumbnail of user jocelynj5
Canada
1 review
10 helpful votes
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February 26th, 2016

I ordered a dress with confirmation from venus officials that I would receive within 7-10 days as I was in need of a dress for a friends wedding which was in 15 days after the day I ordered it. I began to get nervous as I did not receive any confirmation emails that my order was sent or even a way to track my order. I once again created a chat with a venus associate and was rudely notified that I didn't pay the taxes and duties which was sent in an "email" (which I never received/ unprofessional) and from this I will not be receiving my order for another 12 days... I have ordered from many sites that are based out of the U. S and never had to deal with this type of paying. Not at all happy and will be sending my order back once it is received as my order is not worth an extra 100 dollars in duty charges

Not impressed customer from Canada!

Thumbnail of user donotellaf
California
1 review
3 helpful votes
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June 22nd, 2022

Horrible customer service and never has sizes you need nor gives you an update on when clothes you would like to
Purchase is available. I closed my account on
Payment Amount $1,215.90
Payment Date June 10,2022
Payment Date 06/10/2022
I asked the employee N. KumarSS
Internet Customer Care Team
If that will be final including any interest charges.
They said yes, I am ok to move forward with closing
My account. Then I get an email today stating I owe $14.47
Interest & have to deal with 3 snot pot online employees. Gross! How low class is this company! To think I have been a dedicated customer for over 10 years! Do not trust them, they are incompetent, rude, & uneducated. Peace Out VENUS!

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Donotella! We apologize that you experienced this with the bank. For security purposes, we do not have access to your credit account. You will have to contact Comenity Bank for this issue to be rectified for you.

Thumbnail of user amandaw130
Florida
1 review
3 helpful votes
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June 19th, 2017

I have tried Venus multiple times in hopes that maybe I was just unlucky. However, after four to five orders from this company, I have come to the conclusion that their products are cheap quality at department store prices. Unfortunately, I have placed my final order with this company and will not order from them again. I have ordered everything from swimsuits, coverups, dresses, jackets, and shoes. All of which were extremely over priced for the quality. I will stick with real department stores.

Thumbnail of user vanessam14
South Carolina
1 review
4 helpful votes
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February 13th, 2014

The material is a little cheap. The type of clothes you could find at a walmart truthfully. I love it and I only buy when the clothes go on sale, or with any promotion. Its funny people always expect the best type of material, but they should know that the best and "cheap" do not always combine. ;)

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From the business

Boutique styles and looks right to your front door! Why wait in line at your local shops and stores when Venus has everything you need? Looking your best has never been this easy.<BR>

Company Representative

Thumbnail of user heidiv11
VENUS S.
Support
Typically responds within 8 days

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