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    VENUS Swimwear

VENUS Swimwear

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Overview

VENUS Swimwear has a rating of 2.1 stars from 1,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VENUS Swimwear most frequently mention customer service, credit card, and return label problems. VENUS Swimwear ranks 184th among Swimwear sites.

  • Service
    140
  • Value
    151
  • Shipping
    147
  • Returns
    120
  • Quality
    151

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 0%
Positive
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Neutral
1
Negative
1
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121
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How would you rate VENUS Swimwear?
Top Positive Review

“Found a perfect dress”

Jennifer V.
11/1/19

I bought the pinkish dress with the black embroidered flowers on the front. It's a tulip shape and made of a tulle fabric. I could not have been happier in a purchase, fit, comfort, feel, and style. My only problem is I may not find another occasion to wear it! It was prompt, true to size and just lovely. I would not hesitate to order from Venus again. I also picked some other dresses from on line companies that say they do returns but will not. All from China. I will from now on always check reviews and give this a 5 star!

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Top Critical Review

“Delays with shipping”

Angry W.
8/16/24

I have ordered many swimsuits from them. Typically nice products; however, some have fallen apart, turned strange color, etc. They do not ship promptly. Ordered several items on Monday and they did not ship out until Thursday. I will not receive the items in time for a trip now.

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Reviews (1,302)

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Reviews that mention popular keywords

customer service (354) credit card (58) return label (60) return policy (76) bathing suit (92)
Thumbnail of user gracem24
Kenya
1 review
0 helpful votes
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March 29th, 2014

Hi I purchased a purple long dress from this site and I love it. The quality of the dress is great and the value for money was brilliant. The dress looks fab and I am sure my friends will be jealous when I wear it. I will definitely use this site again and would recommend it to all of my friends.

Thumbnail of user ir134
California
4 reviews
31 helpful votes
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October 12th, 2017

I made one purchase from Venus and I am not going back. It is a legitimate company. It take more than a week to ship but they live up to their promise i. E. you pay they ship.

I ordered just one item, a long pleated skirt. I used their size chart and ordered a size up compared to what I usually buy. I understand I am not like one of their models but I am size small and I am tall. The skirt hangs like a sack on me. Nothing like on the pic. I decided not to bother to return. Just will donate and happily forget.

The quality while being OK doesn't justify even their "clearance price". The fabric gets wrinkled easily and this is not acceptable for pleaded skirt that cannot even be ironed.

As a bottom line, I am not a fan of buying cloths online. Tried with Venus and it didn't work. Their catalogs look presentable so get a free catalog, enjoy and recycle, and then go to a store where you can try things on :)

Thumbnail of user carmenv10
Alaska
1 review
2 helpful votes
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March 6th, 2015

I have ordered different stuff from venus and only had to send back a coat and a sweater. All other items over the years have been great, except i just ordered a skirt ( i wear a 8 in jeans) and had to exchange it for a 10 and its still to small... well, never had any problems with getting my money back or getting items on time, and i live in alaska. I am not sending back the skirt again, i guess i will just loose #5 as it is very nice and good quality, and i dont want to pay half of the shipping again. They pay one way, i pay the other way. Just dont like that the size is that far off... well, ok i measured myself and had i done that before i ordered i would have gotten the right size, so my bad. So the size chart is correct, use it!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariew105
Florida
1 review
7 helpful votes
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July 6th, 2018

Buyers beware if you buy any items from Venus you have to pay for shipping but if you do a return for a refund You will not get back the tax and shipping you paid for the item just the amount of the item plus they charge you 6.95 for using their label to send their item back to them. So they take more then enough of their share of money, venus is greedy and will never buy from them and I will be letting all those who I know that buy from them to not even use them, their clothes are way to big and loss anyways, Ill just go to the malls and get better fitting and quality clothes.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Thank you for your feedback, I am sorry we were not able to provide you with a five star experience. If you would please contact us at socialsupport@venus.com, we would be more than happy to have a member of our team look at your account and make this right.

Thumbnail of user ke49
Texas
1 review
6 helpful votes
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September 20th, 2018

I have ordered from Venus for years but lately the quality and sizing have been way off. They also charge shipping fee for returns. I have 3 orders that I'm about to return. I was measured before ordering and some is too small, some is too large, some the quality is poor, and the $100 boots run very small and look like they came from Payless.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

We apologize that your recent order with us did not meet your expectations. If you would please contact us at socialsupport@venus.com, we would want to make this situation right. We are also available 24/7 by phone, you can call 1-888-782-2224.

Thumbnail of user brendam132
North Carolina
6 reviews
2 helpful votes
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February 24th, 2017

I have purchased around $700.00 worth of clothes at Venus.com. I love the styles, the fabrics and stitching, however; are not always what I expected for the price. Button missing, raveled after washing and they dont always list the fabric content with their items in their online catalog. You also cant check the status of your order, only that it was received, not if it was declined for any reason. Orders you place are fulfilled the NEXT time you make a purchase if declined by your bank. So, you get surprised when it finally arrives. In other words, no order is ever cancelled unless you specifically telephone them and verbally advise them that you want to cancel it. They put the former orders you placed on your card as soon as the card accepts it on their Venus card. I keep the minimum credit allowance available for their Venus card for that very reason. Otherwise, enjoy!

Thumbnail of user glendaj6
District of Columbia
1 review
2 helpful votes
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April 14th, 2017

I ordered several items from Venus. The fabric for all of them were of very poor quality. On top of that, when I returned the items, Venus charged shipping and re-stocking fees. I would rather buy a quality-made top for $100.00 than to buy five tops from Venus for the same price.

Thumbnail of user juliea126
California
1 review
2 helpful votes
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July 30th, 2017

Items I have ordered have not been equal to what was advertised, very flimsy for the materials used. Also, the site showed one of my items back ordered, when I phoned to find out how long, I was told the item was out of stock and my order had been cancelled. Low and behold, they had it back on the site as available at full price a short time later. Not cool. So, no, for the price, the quality does not match and cancelling an order on a sale item then making it available at full price a very short time later is shady at best. Never again.

Thumbnail of user denises791
North Carolina
2 reviews
2 helpful votes
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April 25th, 2021

I ordered a Venus bathing suit and received the bottom and was notified that the top was on back order. After two weeks of not hearing anything, I found out my top for my bathing suit was cancelled and was not notified that it was! Now I have a bathing suit bottom doesn't go with anything. Please refund me for the inconvenience of the bottom since I can't use it for anything and not being notified. I will never buy anything from Venus again. This is the second time Venus has left me down

Tip for consumers:
Please notify your customer that u cancelled an item that I have been waiting weeks for

Thumbnail of user jazg1
Canada
1 review
1 helpful vote
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May 14th, 2013

I ordered a blouse which was 21$ a week ago. It just arrived today and it barely looks like the one in the picture! The size of it it's okay, the colour as well but the quality it's bad. The blouse has cut outs in the sleeves and it looks completely different than the ones in the picture, as if they cut it in a rush! I should'v just bought a blouse somewhere else and cut it out myself! Never ordering from them again

Thumbnail of user tinaw80
Florida
1 review
3 helpful votes
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March 15th, 2017

I bought the first one in my size and it was way to small. I ended up giving it to my niece. I really like the look of the suit so I ordered another in a larger size. The suit still was to small. Needless to say I will not be buying anything again from this store and will be closing my account.

Thumbnail of user dianeq1
Maryland
1 review
12 helpful votes
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November 12th, 2015

I brought over $300 in merchandise and not satisfied with over half of my order. The faux leather comes off after one wear, sucks! The asymmetric coat material is VERY cheaply made and ripped when i tried it on. Expensive clothes, trendy, but thats it! VERY UNSATIFIED customer. Dont buy if over a size 0 -4.

Thumbnail of user cathym60
Texas
1 review
23 helpful votes
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January 18th, 2016

I ordered three tops from Venus. Two were ill-fitting so I notified them I was making a return. They e-mailed requesting that I wait to mail the return until I received a POSTAGE PAID mailing label from them in the mail. I got the label, returned the items and then received an e-mail notifying me my return had been completed and showing a $6.95 charge for the return label and a $9.95 charge for return shipping deducted from my refund. Really? I could have printed a label free myself and probably gotten a better postage rate. I felt tricked and ripped off.

Thumbnail of user tinat134
Wisconsin
1 review
4 helpful votes
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October 15th, 2018

I ordered a pair of shoes and was given an estimated day of arrival for delivery. That day cane and went without so much as an email from Venus so I called them and they told me it was on backorder and that the shoes would ship out the following Monday. When I didn't get the shoes or an email I called back and another rep told me it would ship out the following week. This happened again two more times! Mind you, if you look at the shoes on their website it states they're available for purchase. I finally told them to cancel my order. I won't ever order from these people again. Shady business.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

We are sorry to hear about your recent experience. Could you please email us at socialsupport@venus.com, so we may look into this matter?

Thumbnail of user arleneb20
Arizona
1 review
5 helpful votes
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September 8th, 2018

Bought 4 shirts. Returned every single one of them because the material they were made out of was very thin! All of them were made in the Philippines for I am sure a fraction for what I paid for them. If I am going to pay $32 for a shirt I expect it to have at least the same quality at a minimum as to what I can get at Target or Kohl's. Will never order this cheap crap from Venus again!

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Arlene. Could you please email us at socialsupport@venus.com, so we can review your order? We look forward to hearing from you.

Thumbnail of user suem17
Maryland
4 reviews
8 helpful votes
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December 4th, 2010

They don't carry a wide range of sizes. The sizing reminds me of Walmart sizing, where a size small is really more like a medium or large elsewhere. The shipping is high, and you have to pay return shipping. The quality of the materials and workmanship is average to below average. For example, elastic is cheap and quickly stretches out, and a sweater I bought stretched out the first time I wore it. The only good thing I can say is that they ship things out quickly.

Thumbnail of user dianag6
Canada
2 reviews
9 helpful votes
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June 7th, 2015

I ordered from Venus many times in the last 5-6 years and I was always satisfied with the clothes and the delivery. My orders arrived in estimated time, looked exactly as pictured on the website and the size fit as expected.

Tip for consumers:
I live in Canada, so I usually try to buy items that were made in US in order to avoid paying customs. Each item on the site is clearly marked as "Made in US" or "Imported"

Service
Value
Shipping
Quality
Thumbnail of user kater158
Australia
1 review
20 helpful votes
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January 8th, 2020

I paid for my dresses and they have never arrived. They told me that they were re-shipped and still nothing... this was over four months ago. They offer a tracking system that is a joke and will always say that the shipment is in the system ready to ship... This site is a complete scam and they draw you in with pretty designs with your definite order in mind and then nothing... stay away!

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Kate, we apologize for your experience but we are absolutely not a scam company. We are located in Jacksonville Florida and have been in business priding ourselves on customer satisfaction for over 30 years. We want you to get your order and we will be happy to review your customer account to resolve this issue. Please e-mail us at socialsupport@venus.com for assistance.

Thumbnail of user rubys116
California
2 reviews
0 helpful votes
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May 4th, 2020

Everything I ever ordered from Venus was great quality, it looks exactly the way they advertise it! It all came on time or sooner! I will continue to buy from Venus! Thank you Venus for all the beautiful things you have to offer!

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Ruby, we are happy that you love your items and are grateful for the five star rating. We look forward to serving you again and please continue to fill your closet with Venus.

Thumbnail of user natalyas2
New York
1 review
18 helpful votes
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April 18th, 2016

Stealing money from you with return! Shipping back is not 6,95! It's just a label! They charge you shipping cost they create their own prices for that. I return items from 4 different orders. Used one label and my own box. They charged me 6,95 for label, and each order had additional 9, 95, 7, 95, 5, 95, 7, 95. This is THEFT!
I will go to my bank tomorrow with printed everything. Also have their $6,95 instructions with no explanation about additional shipping charge. And their web site doesn't tell that. VENUS IS THIEFS!
Hope bank will solve this problem and they will return my money. I will never order Venus closes again. Quality is bad that's why I had to return. Worse seller on the planet

Thumbnail of user rachadao
New York
1 review
0 helpful votes
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June 21st, 2020

I ordered from venus about 7 months ago I never received the package I called back package was delivered to another address. I was treated very badly I was told they cannot deliver to my address anymore I have gave them my sister's address and the same thing happened it was delivered to wrong address again. This time they had nothing to say. I think they r racist and this company is a white owner

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Rachada! We sincerely apologize for your experience and we can assure you that you are not being discriminated upon in any way. We will be happy to review your account and see what we can do to rectify this issue. Please e-mail us at socialsupport@venus.com for assistance.

Thumbnail of user victoriam57
Nebraska
2 reviews
14 helpful votes
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January 29th, 2016

I returned a "reversable cape" only because I just didn't love it. The cape was $29.99. Those a-holes charged me $19.95 to return it! $6.95 for the shipping label (really people?) and $12.95 for the return. $12.95? It wasn't made out of titanium for god sake. Read the fine print before you return ANYTHING. I'll never order from Venus again.

Thumbnail of user brendas869
Louisiana
1 review
0 helpful votes
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June 30th, 2020

I qualified for free shipping because of the amount of my purchase. When I returned an item they took off $6.95 to send it back and then another $4.95 for the free shipping of the original order. I would not recommend the store to anyone

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Brenda! We apologize that this experience did not meet your expectations. Details of the $6.95 return label fee is mentioned on the return form and the return label. You can incur this charge if you choose to use the return label provided and return items for a standard refund. Also, the $4.95 promotional adjustment is issued in the form of an e-certificate for a future purchase and details of this charge can be found in the promotion guidelines for the promotion you used. However, we will be happy to do what we can to make this a better experience for you. Please e-mail us at socialsupport@venus.com for assistance.

Thumbnail of user lisaz9
New York
5 reviews
20 helpful votes
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November 30th, 2017

I always liked Venus clothing however, I must say that I am disappointed in the quality lately. I ordered the lace jumpsuit in red as well as, black. The fabric is of poor quality and the scalloped edging on the lace does not lie properly.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

We apologize that your recent order with us did not meet your expectations, and have sent you a private message.

Thumbnail of user angelaf502
Florida
2 reviews
0 helpful votes
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November 23rd, 2020

Bought the tuxedo pants. I ordered my normal size and the pants came in huge.
The box came with a return label. I returned only to be told it would not be replaced with a smaller size and no credit would be given. So I basically gave them back the product they can now resell and I am out the money and the item.

Thumbnail of user heidiv11
VENUS S. – VENUS Swimwear Rep

Hi Angela! We apologize that your experience did not meet your expectations. You should have been able to see on your invoice that the item you ordered could not be returned for an exchange or a refund. However, we will be happy to review your account and see what we can do for you. Please e-mail us at socialsupport@venus.com and we will be happy to address your concerns with you.

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Boutique styles and looks right to your front door! Why wait in line at your local shops and stores when Venus has everything you need? Looking your best has never been this easy.<BR>

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Thumbnail of user heidiv11
VENUS S.
Support
Typically responds within 8 days

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