VENUS Swimwear

The purchased shirt I got was not the size I ordered, I sent it back. It took 14 days- and many emails - before Venus send an acknowledgement of receipt. The prise of the shirt was 14.99, the total amount 24.66. Venus refunded me with the amount of 9.16, which is a different of 15.50, more than the value of the shirt. Fact is: I payed the shirt twice! This is in my mind criminal.

I ordered bunch of items for my honeymoon. Knew it would take awhile with summer approaching and had a couple items on back order. After three weeks of waiting and no email( after the one stating they were processing and ready to ship) I called Venus. Elisa said she needed to verify my card information and I should have called sooner. They claimed they left me a message which they never did... I have my honeymoon approaching soon and I asked for her to expedite the shipment due to the inconvenience. She refused! - so I cancelled. Out of principle, I wasn't going to pay extra shipping over their poor communication skills! Elisa refused to pay for the shipment so I can have my bathing suits for my honeymoon. Super super disappointed in Venus(Elisa's)customer service Will never order again!

I will start with saying the clothes are really nice, however, there seems to be a HUGE lack of communication between Venus customer service and the customer. The site says, all orders placed before 5:00pm will ship same day pending authorization. This is a lie and needs to be removed from their site. Also, NEVER pay for overnight or 2nd day shipping. This is a waste of your time and money. If an item on your order is out of stock (which happens a lot) your order will not ship NOR will anyone call or email you to let you know. Very POOR Communication. Most representatives are nice but beware they will ONLY tell you what you want to hear. So I would strongly suggest do NOT even bother with them. It's sad but true. I've tried for almost a year now and it's the same thing I've even recorded conversation to prove they lie but nothing changes.

I do not usually shop online unless is trust the company and for some reason I did with this Venus as I saw they had cute dresses for vacation. To make long story short, I ordered two dresses first and second time just two tops and they were OK I noticed that material is not as stated on their website but I let it go. Third time, HORRIBLE the dresses werenade of the cheap if not the cheapest materials, the labelling coming off, ripped on sides and the sandals were not even close as stated. I'm returning it all as in my opinion this is a huge scam they copy and make it or whatever they do but I must say it's expensive to pay even 10 $ for a top made of such a cheap material. NOPE. Trust me people Save yourselves headache and do not order anything! I took pic and I can post which I will even on fb and insta. This isn't fair!

I used to love Venus clothing but no longer. I ordered 3 tops and 2 of them were ripped in the back. I returned all 3 because I didn't like the quality of the tops. Very poor quality and very disappointed. I mailed them back on 1/15 and I just called and they said that they didn't receive them yet. They better receive them soon and I better get the WHOLE refund back being $ 102.99. I will never buy from Venus again. Make clothing in the USA not China - super cheap and very disappointed - like I said i used to love Venus clothing. Unless they go back to being quality clothing and not from China I will never buy from Venus again.

Never received my order. First time I tracked the order it indicated delivered, but I never received it. Next time I checked it said my item was returned to sender. Looks like I'll never get my money back and/or I'll never get the dress I ordered... Learned my lesson.

The pieces I keep are a slam dunk. If you have an hourglass figure these styles will compliment you. I'm picky about the way things feel and the materials feel nice and are practical (e.g. I don't do well with linen or polyester that doesn't breathe). Reasonable pricing, I did have to return a few things, no problems with reimbursements.

I came to your website to place an order after receiving your catalogue... give me a reason to oder when your customers have given you some of the worst reviews I have ever read... can all of these customers be wrong?
Ladies thanks for taking the time to post your reiews.

I had a Venus credit card for years. I used to purchase clothes from Venus, but stopped doing so due to the quality of clothes has been so poor. When they closed my account (I did not have a balance due when closed) they said the reason was for my current lack of credit! Because I wouldn't purchase thieve cheap clothes they cancelled the card which made my credit score go down!

The problem is they offer free shipping over 100 dollars and if you need to return an item or the entire shipment if sizing is wrong or whatever they charge you for shipping so if you don't keep anything you still have to pay for shipping it back. Which is around 15 to 20 dollars. Not good business sense. You guys need to fix this. I just cancelled my backorder because of this.

Cheap clothing magazine and websites makes the clothes look awesome and they are the cheapest clothing I have ever seen I will never wear anything I ordered. The prices are cheap because the clothes are all an embarrassment.

Ordered a swimsuit w/ a skirted bottom and bikini top. The fabric was cheap and flimsy and a bit see-through, and hardware was clunky. The top was lightly lined... looked cheap. Wont shop there again. Junky, walmart-ish.

I dont understand the bad reviews. I have been ordering from Venus for a while, somethings Ive had to return, only because it didnt look good on me. They always give a return label, that is such a plus. I have had no problems with shipping or returns. I think the clothes are very cute and the prices are good. Many years ago I ordered from them and I think most of the clothes are better now.

I still mostly stand by my original review but I have learned something about the product reviews that I feel is important to pass on. Just because you order a product doesn't mean you get to review it. I wanted to leave reviews on the items I received and was told by customer service that I would receive an email with information on how to review ONLY IF I was selected. Yes, they apparently select who can leave reviews. Probably the reason that so many of their products have mostly positive reviews. I wanted to leave information that would be helpful to other buyers like my height, weight and how they fit based on the size I purchased to better help others choose a size. Unfortunately, I haven't been "CHOSEN" for any of the items I have purchased over the last year. It's unfortunate because I'm sure others have great information to give but aren't allowed to.

I ordered from this website and absolutely loooove their clothes! I was a little bit skeptical after reading the reviews & decided to give them a try anyways. I'm glad that I did. I recommend this site to anyone and will be ordering from them again.

Just bought an awesome looking little blue dress and washed it in cold water, delicate cycle and pulled it out to hang up to dry and the side seam is twisted around to the front. Hate it when this happens as the dress is now unwearable unless you want a twisted house dress!

I ordered overpriced bathing suits, and they came cheaply made, the tops were to big and the bottoms were to small. Also, the suits were so cheaply made and material sucked. Sending everything back today.

I bought a sweater dress and another dress and returned the sweater dress due to poor quality of the item. I returned it, and was only given a refund for $41 (when I paid $54). When I called their customer service hotline, I was informed they charged me for SHIPPING the item back to them for a return. NOWHERE does it say that on their website or return policy. Incredibly dishonest company! Also, what kind of company does that?! Not many companies charge you for return shipping. Dishonest, cheap and horrible company.

I ordered a swimsuit on June 10 and still have not received it. It was supposed to be shipped and arrive July 2. I called customer service and was told it was ready to be loaded on the truck on Monday, so I asked if the could expedite the order and overnight it and was told no it was not possible. I tried to cancel the order and was told that was not possible and I would have to wait until it arrived to return it. I find this unacceptable.

The models and clothing look great in the pics however this is completely deceptive. Clothes are JUNK! Material, quality, and packaging is cheap! And the prices are not cheap! Definitely not a good value and not worth the money!

Venus clothes are so Lovely I'm very statuesque amd Venus clothes show off my physique in a very complimentary way. I always get complements from men amd women. I have never had a problem with a return the customer always get a 5 which is the highest rating I have spent thousands of dollars with Venu. Love there clothes

Well I'm online shopping for a dress to wear to my brother in laws wedding which is right around the corner! And I came across the Venus clothing website and I found an extremely cute dress AND shoes all in the same site, I was so excited to think my search was over especially since the wedding is in a month I need to buy ASAP! But after reading the reviews I'm not sure I want to order. I don't want to buy a dress or shoes if the quality isn't good and the customer service is bad. I think I'm straying away from this one sadly, I really loved the look of the dress too! :(

I purchased a tankini swimsuit top for $65.95. I sent it back because I didn't like how it fit. I only received $49.05 back. So now I am out $16.90! What a rip off! Will never buy anything there again!