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VENUS Swimwear has a rating of 2.1 stars from 1,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VENUS Swimwear most frequently mention customer service, credit card, and return label problems. VENUS Swimwear ranks 257th among Swimwear sites.
This company responds to reviews on average within 8 days
I bought the pinkish dress with the black embroidered flowers on the front. It's a tulip shape and made of a tulle fabric. I could not have been happier in a purchase, fit, comfort, feel, and style. My only problem is I may not find another occasion to wear it! It was prompt, true to size and just lovely. I would not hesitate to order from Venus again. I also picked some other dresses from on line companies that say they do returns but will not. All from China. I will from now on always check reviews and give this a 5 star!
I have ordered many swimsuits from them. Typically nice products; however, some have fallen apart, turned strange color, etc. They do not ship promptly. Ordered several items on Monday and they did not ship out until Thursday. I will not receive the items in time for a trip now.
It has been since July 26 sent back the items. It is now September 5 and no refund of 103.99. Willing to give store credit still fighting for my refund. Called customer service. Save your money.
When adorable, quality and unique outfit matter think of Venus clothing, they are in to grant your quest for fashion. I recommend it to prospective customers.
A trial will convince you.
Hi Confidence! Thank you for your review. We look forward to serving you again soon.
I've ordered from venus several times and never had an issue until it came to making a return. The issues with getting the money you paid out back makes this site not worth it.
I ordered 4 suits from them. They are complete garbage. See through, poorly made, not rue to size. Overall quality is terrible! Do NOT purchase this over priced crap.
Products used:
None of them. I just have them sitting in a pile to throw away
Hi Allison! We apologize that your recent order did not meet your expectations. Customer satisfaction is very important to us. So with the help of your feedback, we can improve our items. We would love to gather more information from you. Please send us an e-mail at socialsupport@venus.com.
Ok! So I truly do like some of there there clothing... NOT ALL... Some! And I got this 25 $$ Off Email on a purchase of 50.00$$s or more. There was a Maxie Sweater I have been eyeing for a few weeks. Well I thought GREAYT! Now I can get the 39.00$ sweater and another pair of jeans and save 25.00$$$... NOOOOOO! That is not how it works. First you have to buy then they send you a "Gift Card" after the purchase! SHAME ON YOU VENUS! NOT ONLY MISLEADING! I believe ILLEGAL!
They have a good variety of dresses and shoes. I used to buy from them. The prices are very affordable too. You can find everything in one store. I recommend this website. It worked for me.
Before opening my own online clothing shop I shopped at Venus for many years, great quality clothes always the right fit. Although I may by less from them I anticipate still being a customer.
Hi Janice, thank you so much your loyalty and taking the time to leave us this review. We would love to give you something special. Please e-mail us at socialsupport@venus.com.
Shocking scam poor workmanship rip off merchants who prey on those seeking a special gown, do not acknowledge their poor quality when challenged... AVOID AT All Cost, you will be disappointed, wish I'd known about this site before I ordered
I can't believe all the negative comments... I love this site and have never been disappointed!
I'm kind of in shock right now... I've had nothing but a good experience shopping online with Venus.
I placed an order for 3 suits. Shipping was said to be 3-5 days. After placing the order and them TAKING MY MONEY shipping is now 7-10 days out! Will not arrive on time! I reached out to Venus and was told to contact DHL, that there was nothing they could or would do. NO partial refund, NO offer to ship out to me quicker, NOTHING. I will not place an order with them again and will be sure to tell all my friends to STAY AWAY. I
Tip for consumers:
DO NOT BUY ANYTHING!!!
Hi Rachel! We apologize for this experience. We will be happy to see what we can do to make this right for you. Please e-mail us at socialsupport@venus.com for assistance.
ORDERED A SHIRT 3 WEEKS AGO - HOPING FOR A MEMORIAL DAY PARTY ATTIRE. WHEN I CALLED SUNDAY 5/27 THEY SAID OOPS ITS ON BACK ORDER - MAYBE MID JUNE - VENUS NEEDS TO UP THE CUSTOMER SERVICE EARLIER RATHER THAN ME CALLING TO FIND OUT THEY SCREWED UP
We apologize for the confusion. Our system has different order numbers for backorders and the original orders. When your original order was placed, it had a standard order number. When it is converted to the backorder, the system "resolves" the original order number by marking it as "shipped". As a result, the actual order has not shipped; the system just converted your reservation of the item on backorder to its own order number.
We would love to look into your account as well, please email us at socialsupport@venus, com, so we may assist.
I just received these nasty $#*!. 50$ looking cheap $#*! clothing and sandles that have cow bells ringing sounds when I tried on. Smh. Lol. Lol. I'm soo mad right now I have to laugh. Lol. I've gotten cuter clothing that fits better from the Family Dollar store than this lying unethical discussing company called Venus.com.
I received the other day and ship back the next day. What really gets me is that the free paid shipping label is not FREE. They deduct out of Refund WTF and you'll never get my business no more. I filed a claim through my bank I'm getting all of my monies back. They're not a ligit no morals bad customer service Co..
Ive been purchasing at the very least a couple hundred dollars worth of clothing from venus yearly for about the last 7 years and been extreamly happy. This last year however was a completely diferent story. The quality was ridiculously poor. When the clothes came in they looked more like something from those fly by night Chinese knock offs on those supercheap websites online. I couldnt believe it. I had at least 7 items come in and only one was wearable! They were either wayyy too small or a shirt i could wear in Miami on a hot summer day rather then the sweater material it claimed. Im so so so disapointed. I loved shopping here...
Horrible customer service! She laughed at me when o said I was having troubles! I'm an old lady and the instructions were confusing. I can't believe they don't like old people :(
I buy a ton of my clothes from this site. Almost everything that you see on line is what they sends you. I would recommend them in a heart beat. The are fashionable current, sexy and very stylish.
Pros:
Good pricing when there is a sale or items that you want on clearance, which I lucky enough to find 4 items that I wanted
If you exchange by phone, shipping is free for the new item but you will still have to pay for the return/exchange shipping
Customer service was very pleasant when I called and they were very happy to help me out and answer my questions.
I ordered shape wear, skirt, and 2 swimsuit tops and all have been pretty good quality for the price I paid (but as I mentioned they were on clearance/sale).
I loved the Roxanne push up Swimsuit top because it helped shape while also providing a bit of lift so I don't look totally flat!
I also was satisfied with the Fringe Skirt I ordered although it is a little too long but nothing a little rolling up can't fix.
Shipping is quick they have a 7 business day guarantee! Without an extra charge of any kind and I thought it was reasonably priced at about $8.
Cons:
Charge for return shipping if not by phone
No way to filter selections (ie. Price from low to high, colors etc.), just scroll through the many options that they have available, and it might not even be in your size!
All of the items I ordered are delicate or hand wash only
Tip for consumers:
Read reviews and details about the item you want on their website carefully and don't hesitate to call and ask questions about the product.
We are so happy we were able to provide you with a 5 star experience. We love hearing from our customers and appreciate you taking the time to leave a review!
In regards to the search option, this is currently in the works. We appreciate your feedback!
I would have given 0 stars if I could. Do not order from this company. Poor service along with long wait for items. Most of the clothing isn't true to size and honestly not of good quality.
Hi Cathie, we apologize that your experience has not been up to expectations. We would love to have the opportunity to make this a better experience for you. Please e-mail us at socialsupport@venus.com with your information and we will be happy to assist.
I can't say I hate Venus, I've ordered from them quite a few times already. But I don't think I will order from them again. Some clothing comes in looking very different then the pictures, a lot of what I've gotten was cheaply made, for the price I paid. Skirts that looked mermaid style came in boxy shaped or A line. Clothing with corset detail that looks like silky ribbon comes in and is cheap string, or a cotton type ribbon you'd find a pajama set from Ardene's tied with. Sizing is off, I've ordered a few size 2 jeans and they came in too tight. Size small leggings and they came in too big. Ive gotten clothing I absolutely love though, like a Aztec fall jacket, And a white dress. I think it's worth checking out and looking around the site. If looking to buy check out the sale or clearance, before going for full priced items. I have never bought shoes so I cannot comment on that. Shipping is very expensive, you have to pay when your shipment hits the boarder (duty and taxes) Which will be a seperate charge from your original purchase.
We apologize that your recent order with us did not meet your expectations. If you would please contact us at socialsupport@venus.com, we would want to make this situation right. We are also available 24/7 by phone, you can call 1-888-782-2224. - MT
I ordered a dress. It looks nothing like the picture and it's made out of very cheap material. I am so disappointed I will never order from them again
Quite reliable. Quality is hit and miss but I have been ordering from them for a while. Quick shipments. Really reliable. Great customer service. Not a scam at all.
I have bought many clothes from VENUS. I love the clothes. They tend to run a little large, but that is okay with me. Great value and Excellent quality.
Tip for consumers:
Clothes run a little large
Products used:
Dresses shoes shirts
I'm surprised at how many negative reviews are posted here; I have ordered from Venus many times with great success- and the clothes have always arrived within a week.
Hi Cynthia, we are thrilled that you have been enjoying your experience shopping with us. We appreciate and value our customers. We look forward to serving you again.
I will never buy from this page again! I bought 4 items from site they were all biger than true size so i returned them, used sticker and now i have refund 17$ less cus they charge for everythng, besiades clothes are not as that cute like on site the run really large and that is it, i will never ever ever buy from this store again! Dont buy
First of all, why am i unable to find the spot to write a review directly on their site? Not to mention all the reviews on the items seem to be positive?. RED FLAG... I ordered a couple items and i noticed some of the colours advertised are not the same in person. ALSO this romper that had amazing reviews was on of the items i purchased, and yes in the description it stated that the "print may vary", presuming that obviously they would be the same style of prints, just laid-out differently. NOPE this one looked beautiful in the advertised photo, and the one i received is not only different patterns, but it looks like its from china where they attempted to use the same prints and colours? What the heck? ALSO it looks super pink, but not a nice pink. It looks like you accidentally washed it in hot water and the red colours bled creating an ugly pink colour. Upon reading reviews of other people from this site i've noticed a few stating they're are being charged for shipping to return their items and i'm from Canada so i can only imagine how much i would be charged... Also for my purchased bathing suits I ordered the size that went with my measurements from the site and its a tad too small... I am normally a small/medium in clothes and i ordered a couple of bathing suit bottoms in an 8 just to be sure that they would definitely fit and they are still too small... Clearly China is making these clothes, because it certainly cant be made in the U.S. Also they smell weird, which given me another indication that they have to be coming from china...
Hi Steph, We apologize for the experience. Please know we do our best to meet our customers’ expectations. We welcome all suggestions and comment to improve on not just the quality of our items, but our customer service as a whole. We would Please send us a private message or email us at socialsupport@venus.com so we can further assist you.
Boutique styles and looks right to your front door! Why wait in line at your local shops and stores when Venus has everything you need? Looking your best has never been this easy.<BR>
We apologize, if you have not received your refund, as of yet and will be happy to check on your return for you. Have you already contacted customer service? If not, please email us at socialsupport@venus.com.