VENUS Swimwear

I been calling for 4 weeks for a refund. Customer service continues to say its processing & up to 30 days. I will never make another purchase from this site

I'm very surprised by all the negative reviews. Okay... everybody knows that these are a little overpriced. But I have received tons of compliments on these clothes because the styles are always different/original. Most of their clothes are made for 20 year olds with flat stomachs. I'm 44 and curvy and I'm able to wear their mediums comfortably. If you're looking for high-quality- last forever- clothes, these are not for you. You have to hand wash them cold and hang to dry. I've been buying their bathing suits for the past 10 years and have always loved them, and since I rinse them in cold water with their mild soap every single time I wear them I can get two or three seasons out of them. They have the over- the- shoulder- straps that are hard to find. I always go to RetailMeNot and get a coupon for free shipping. Furthermore, if I have a return, I simply call customer service and ask for a return code to put on the package so that I do not have to pay return shipping. Use your brain people! Finally, I must have called them over 20 times in the past 10 years. They are always extremely extremely courteous and helpful. Yes, I've been screwed a couple times and had to pay return shipping fees. That's why you really should know what size to order. I'm 5' 5", 155 lb and D cups and I always order a medium in their shirts and eight in their pants. I order size D cup even though they say to order up, and I order a 10 in the Bikini Bottoms.

Doesn't surprise me that their business is going down... ordered a sweater back in DEC 2017 and it was back-ordered until the end of January. It finally shipped and I was finally charged for it for the first time on Jan 23,2018. HOWEVER, they shipped it to the wrong address and it ended up being returned to them. I contacted customer service and they issued me a replacement on 2/7/18 but they CHARGED ME A SECOND TIME and have sent me THREE different tracking numbers for this package, none of them work. I call into customer service AGAIN and they say they've issued the refund but won't provide any proof and that they've cancelled my order now. I've now been charged TWICE for something I've never received.
DON'T ORDER ANYTHING FROM THIS SITE UNLESS YOU WANT TO BE TAKEN ADVANTAGE OF! I now have my bank involved trying to get my $70+ back.

This is about the 3rd time in the last few years I've ordered a shirt from there and believe me the ombre blue laced top looked adorable fitting nice and tight on the model but guess what?! I ordered an EXTRA SMALL and it fit like a Damn LARGE, the sleeves were extremely baggy and the color wasn't even the exact match as in the picture... dont know if I will order from here anymore. Same problem everytime.

Back 15+ years ago, Venus aimed their clothing at teens and twenty-somethings. In the last decade they have "grown up", and anyone fro 12-60 can find something on their site! The clothing's made with quality, each swimsuit I buy lasts me at least 6-7 seasons, and I always got great compliments and a ton of people still ask me where I got each piece. I asked their CS team to PLEASE let us all leave clothing reviews on their site, and by god, they did it! Now you can look at reviews and get sizing info (dos it run a little big or a little small since they do carry different brands, and though they AIM to have a sizing chart that is universal, it works for most tings, but not everything. Please, people, look at the chart and all f the reviews before ordering, and yo should have no issue at all. My one complaint is they will sell the same outfit/clothing for years in a row, and never lower the $$, but if it is selling well, I guess it works for them. I have never had any issues with their clothes wearing out! Kudos from a REALLY long term customer!

I ordered two bathing suit tops and three bottoms. When I placed my order there was no indication that the items were back ordered. I paid for two-day shipping. When I didn't receive my suits in two days, I looked for an email -- I had received nothing. Then I signed onto Venus and the status of two tops and two bottoms was "back ordered" with no dates. Two days after that I received one bottom -- not much help without a top!

I waited and rechecked. Still nothing. A month later I tried the online chat. I was told they were back ordered until October 5. I followed up with additional questions about refunding my two day shipping change, when I could expect delivery and if I'd get all my pieces at the same time. The online chat person had disappeared. I waited over 30 minutes (the chat is still open).

I tried another chat. She disappeared immediately when I told her I had tried chat earlier. The I called. The customer account rep hung up on me when I told her I had tried the chat function.

Called again. This time talked to a man. He finally answered my question -- back ordered until December! What? It's still available for sale on the website with no warning about the back order.

Will never order from Venus again!

This company must be going under every agent is Asian they don't give a $#*!e
Order online 09/01 Calked 09/21 still pending on bank account charged again when I called on 09/25 still not shipped this company sucks
Call again 09/28 still hasn't shipped
I needed it Saturday 09/30
Told because of sales there are a lot of shipments
I paid full price
They don't a Shiite and either do there agents
Asked for a supervisor
I care for a 91 year old home from hospital and husband with cancer
I ordered early to be prepared and have it on time
20 days and nothing
Pos company
Obviously they are going under

I was charged the 6.95 for the return label which I knew about and almost $20 in hidden fees. $12.95 fee on a $39 dress $3 on $24 jeans and $2 on $22 top. And the reason I returned everything was because the clothing was just soooo horribly cheap and usually things run small when made over seas, everything I ordered was so big (I'm a medium) I swear they were large or extra large the bum lifter jeans were so long and big they looked like gramma pants when I put them on, the surplice baby doll top looked like a hot mess like it just wasn't made properly I'm a 36DD and the medium was so loose in the chest it was hanging, and the flared lace trim dress I wanted to wear to a Christmas party. Forget about it, the dress itself just looked so cheap and again so large I looked like I was wearing a maternity dress not very sexy at all. I will never order from them again.

I USUALLY TAKE A SMALL OR MEDIUM. WHATEVER I PURCHASE IS REALLY UNIQUE AND I NEVER SEE MYSELF COMING AND GOING IN ANY CLOTHES I PURCHASE. I TAKE A 7 IN MISSES SO I CHECK THE SIZE GUIDELINES AS THEY SOMETIMES DIFFER FROM ONE FASHION TREND TO ANOTHER... MY MOM BOUGHT ME A TON OF CHRISTMAS GIFTS FROM THIS CATALOG AND EVERYTHING LOOKED AND FIT... GREAT! I HAVE NEVER HAD A PROBLEM WITH THE CUSTOMER SERVICE BUT I ONLY WISH THEY HAD PROMO CODES LIKE OTHER ONLINE PLACES... AND THE SHIPPING WAS LOWER..

I have ordered from Venus probably around 4 times. It's funny because if time I order a lot of things and out of let's say 10 items I have ordered maybe 2 will be nice, and look like what they looked like in catalog. The return policy is a joke with all the hidden fees, and duty because I am from Canada. To return items is just paying this company for absolutely NOTHING. I agree that they have very nice items in their catalog which is why I order from them again and again hoping that maybe this time it will be worth it, and sadly it never is I have wasted $1000's of dollars. Don't do it! The quality is GARBAGE! Out of 50 items ordered I have 4 I can wear. It's NEVER what it looks like in the catalog. I WOULD NOT ORDER FROM THIS COMPANY! THIS CLOTHING NEEDS TO BE LOOKED AT AND TRIED ON BEFORE BUYING ANYTHING!

Venus refused to refund me the full amount I'm owed after sending back an item (perfect condition, within the return period, expensive return shipping paid for by myself). I noticed they didn't refund me the full amount for the garment and when I emailed they said there was a "restocking fee" because the item was part of a "promotional sale" since I got free shipping on it. I bought the item full price, and there was no mention when going through the checkout that because I qualified for free shipping on my expensive order, a restocking fee would apply if I tried to return it. Their return policy discloses absolutely nothing about restocking fees. This is extremely shady, no online retailer should ever be ripping you off like this with hidden fees they don't disclose anywhere on their website. They expect you to not check your credit card bill and not notice that they didn't refund you the full amount. Also, just the fact that they tried to convince me that buying a lot and qualifying for free shipping makes it a "promotional sale" is a joke. Every online retailer gives you free shipping over a certain amount. Nice try Venus. Won't be shopping you again.

They sent me an il fitting Wrinkled as all get out and then when i returned it - charged me $10 total for S&H and discount I got plus the incorrect amount of tax was added in

Basically I paid $10 to try on an ill fitting wrinkled blazer

Ladies, I've read the reviews, and I don't think a lot of them are fair. I've been purchasing items for several years now. My wardrobe changes between not only the four seasons in my state, but also between my professional days in the office, to my nights fronting my hard rock band on stage, to slow casual weekends. Fashion changes. So should my wardrobe. I get something new when I've worn it out or the trend has flown away. Love it from the start? It's hand washed lovingly. I've found true treasures, simple trendy pieces, and unique pieces I can use with other staples of my wardrobe.
Not everything will fit or look great on every body. The return slips are easy. I put the item back in the bag, slap on the included preprinted return label, and I'm contacted in a week with an email note that customer service is processing my return.
Things that are exceptional looking sell quickly. Don't put an item in your cart, wait three weeks, and think your size will still be available. Did I mention the excellent returns if it doesn't work for you?
Meet you on the runway some of us call an ordinary life!

Clothes aren't what they look like online. Cheap material. Oh and don't ever return anything. They charge a label feel of $6.95 PLUS $4.95 for shipping! RIP OFF!

Totally dissapointed. Thin material. Absolutely the poorest quality of clothing. I've seen better quality at Wal-Mart or a general store. Will never order from this company again.

After shopping this catalog for my very picky teenage daughter :) she found two. The only she liked the most had BLEACH stains on it. They were going to be for our family vacation. So sent it back, during vacation. Long story short... got a credit slip for $9.10 not even a REFUND. It was $29 dress nothing fancy, when I called the customer service department, she stated that was because the $12.95 shipping n handling plus the $6.95 return label (which I was aware of). So I asked her why would I pay shipping and handling? She started to read from her 'cheat sheets' just ridiculous to be honest. I PERSONALLY WOULDN'T BUY FROM HERE AGAIN. I LOVE THE CONVENIENCE OF ONLINE SHOPPING BUT BEING SCREWED WITH. TERRIBLE CUSTOMER SERVICE

I've used the site for several years and found it to have good selection. Quality is not "top notch" but ok for the price. I have had incorrect items sent and found it too much of a hassle to send back. However my last experience with Venus will be... well my last experience with Venus.

Their processing makes no sense. My order showed as sent yet the fact my shipping address did not match my cc addresses meant they could not process. The notification came from "credit card services" and my computer thought that was scammy. I called and even though I still had 9 days before my vacation there was no way they could get the order to me - no expedited shipping to Canada possible.
Happily I found many other sites that seemed to care about customer services and offer fast shipping (at a price which is fine). As for addresses matching even though both are entered into the purchase information separately and indicated as such... well can't say I've come across that before in spite of this having been the case in respect of hundreds of purchases... including past purchases from Venus.
Neither the person taking my call nor the supervisor I asked to speak to had any sincere interest in the issues with their policies or of course my failed purchase.
There are lots of great on-line sellers out there - my recommendation is to find these and avoid Venus

STAY AWAY. BE CAREFULL. THIS COMPANY SCAMS YOU!

This is what I call highway robbery. My wife ordered two items, 84 dollars worth yesterday. Today, I get an email saying I owe $46 in "Duty" and "Taxes".

This is not the first time I purchase something on line, but I have NEVER been ripped off so bad. More than 50% additional charges and probably hidden in these crooks fine print.

STAY AWAY

I occasionally shop on that site; one should browse through items for a long time because the clothes are way too "fancy" to my testing, or to be more precise- simply tasteless, with weird insets or cuts in the wrong places, or too much embellishments etc etc. Some items however are good. The quality depends... you should really read description carefully. I would say, the quality is somewhere between WMart and Target. What bothers me is that customer service. If you push the button "To Place An Order" -they'll be there for you from beginning to the end. But if it's about questions- good luck! They cut on you, even when you are already with representative, discussing your order status. It happened 4 times to me, so if you want them to stay with you, press 1 to participate in survey.
Also, they list back-ordered items as "shipped" in your order status ( which never happens with other companies) and I consider it misleading. I would never knew it but decided to check my orders online, since I was wondering where are items I ordered 3 months ago! VENUS, poor management! And you should do better training on people you hire. I am now questioning whether should I stop shopping here

This was my first time ordering online and what a horrible experience. I took my time looking through many items and found a coat and dress, with hope it would be on time for my Christmas party, but two days later received an email saying the order couldn't be processed. The card shows it has been charged. I called three different times, first time the lady was so rude to me and sounded exasperated and annoyed, put me on hold for a long time then transfers me and I ended up having to explain the situation all over again to a woman who could barely speak or understand English. Second time I called I thought the situation had been handled finally and would be getting my things according to their rep, however two days later still no confirmation email which prompted my next call to the company. After one final attempt to get my order shipped and or get my money back, was yet again treated like an invalid by a snotty, annoyed sounding woman ( lots of sighs and talking slowly and repeating herself). So my advice is do your research about companies like this so you don't have a similar experience. How unfortunate that this is what you can expect these days. Side note: I had a great experience with Lulus and got a great dress for my party!

This was the first time I shopped at Venus.com. I was a tad skeptical based on some not-so-great reviews I read concerning the fit/quality of the clothes and the return process. Well, I took a chance and ordered some clothes for a Vegas trip. All in all I ordered a dress, wedge sandals, skinny jeans, and 4 tops. Everything fit true to size, looked the same as it did online, and the quality was really good too. I did have to return a few items but it was because I changed my mind. They provided return shipping label in the box and the instructions clearly indicated that if I used their label I would be charged a shipping fee of $6.75. No big deal. In about a week I received an email saying my return was received and I should expect a refund within 5-7 business days. I got my refund the next day. In some of the reviews I read some folks were pissed about that fee. Honestly, providing that label upfront and just offsetting my refund was a heck of a lot easier than wasting a lunch break, standing in the line at the post office. I have been very impressed by the whole experience with Venus.com and will definitely continue to shop there.

I got referred to VENUS by my sister who is getting married next week and wanted one of their dresses to be worn on the big day. It was a last minute arrangement and the dress is my gift to her. I ordered the dress and since we are located in Canada chose their fastest (and most expensive) international delivery option, which promised the dress to be delivered in 1-3 business days, paid all the duties and taxes upfront. It's been 4 days already and the dress is nowhere close. According to the tracking information, it should be delivered by Tuesday (it's Friday today) and the wedding is on Wednesday. If they provided the accurate shipping info, we wouldn't have ordered from them and bought local instead. There were also issues with the processing the order and I had to call customer service twice first to clarify numerous attempts of charging my credit card and second to inquire about the delivery dates. Haven't seen the dress yet, but am very disappointed with the service. Love the styles, but will not order again.

UPDATE: the dress was received 6 business days after purchase. The dress was very nice, the size was right on and it arrived on time for the event. VENUS also offered an apology and issued a full refund for the delivery fee.

I have been ordering for years like over 5 years from Venus.com. In the past 6 months things have changed severely and not for the better. Quality of clothes has dropped way off. Don't bother to wash anything it will fall apart, or shrink. But, I liked a couple of dresses for the holidays so I thought I would try again. $136 order on 12/14 with over night shipping additional. 12/18 no order called told it was lost in warehouse and would be going out over night. 12/20 no order call told it has not been processed on chat by Angel Gates, who did nothing more and told me she needed to get off chat. Asked for supervisor told to call, she said she couldn't provide a name. I called and was placed on hold waiting for supervisor. Then before I could talk to anyone hung up on... twice! Called again and Kelsey answered she took the time to look up order and to see what could be done. She even went another step and said she would call me personally when it shipped. SO now I wait still mad but not at Kelsey at all of her other co-workers that just treat a job like it doesn't matter. Unfortunately, I will wait for this order and now will only shop at Boston Proper.