Verizon

For a "communications" company, Verizon is terrible at communicating. Orders a new cell phone from Verizon... never delivered. Have spent 3 hours calling Verizon and on hold to actually speak to a human being. Nothing. Absolutely unacceptable. They really need to get their act together!

I had been a loyal T-Mobile customer for six years with two phone lines, but due to poor coverage in my area, I decided to switch to Verizon, which offered better service. Everything went smoothly for the first four months until I requested that Verizon switch the numbers between my Android and iPhone.

Unfortunately, after this change, both of my phones lost signal, and despite spending over 10 hours on the phone with Verizon over the course of 96 hours, the issue remained unresolved. It was frustrating because each time I called, I was transferred to different representatives, but there was no progress. They repeatedly promised a resolution within a day, but I only received rescheduled appointment messages.

I'm truly disappointed with Verizon's service and regret switching to them. I strongly advise against choosing this company.

Unfortunately working with Verizon On billing problems is extremely difficult. Basically, approach cautiously as you would Someone who steals your money, lies to you, and purposely make it as painful as possible. My wife bought a new ipad in phone. Even though she denied insurance, They charged it anyway. After about 4 or 5 months we caught The overcharge. At 1st they said you should have checked your bill sooner as if that's a good enough reason for you to hang up. Later they acknowledged on the record that she denied insurance. At that point Verizon said well, you need to go talk to the people who sold you the phone At the franchise store. At the franchise store they told her 6 months was required. Finally after much haggling All incorporated, It was decided that it was not required. They then said they would credit read it the amount over 5 months. I guess I can't afford to refund the money they stole in the 1st place. I wonder if we'll get interest?

Let me start by saying I have never initiated service with Verizon. I found a collection charge from Verizon for over $200 on my credit report. On their end they confirmed it was for internet service that was never used. They also confirmed that they sent equipment to an address that was not mine. I tried to dispute with the credit bureaus but Verizon claimed the account was mine. I jumped through all of Verizon's hoops to try to delete this account which included filing a police report and submitting two separate types of proof of an old address. This involved time on the phone trying to get old copies of utilities and lease. Also I spent hours on the phone with Verizon and most of this time with incompetent employees. Matter is still unresolved but I would highly discourage anyone voluntarily starting service with this company.

God forbid you have a military service member who pays the ultimate price. Verizon will send you a bill for the unpaid phone and if you cannot return the phone within x number of days, they sell the debt to a credit collector. No notice, no working with you, just cause further damage without remorse. Pure greed!

Trying to reach a store is a nightmare from hell. After you've gone through all the automated bull crap and finally get a hold of a representative. One who'snot in a store they can't even answer the question that you're trying to ask someone at a store who could. Considering I spend around 500 a month for my plan. I would expect better customer service. I'm not well pleased, nor impressed at all.

Verizon Wireless' business model is to lie to their customers. Simply put, they have the worst customer service I have ever seen and they are the worst company I have ever done business with. On more than one occasion I was promised a free phone and/or trade in value for old devices. When I have the new device in hand, they come up with an excuse to go back on their word. I have a copy of a chat transcript where I was promised a trade in value for an old phone that VW refused to honor! This has nothing to do with condition or whether the old phone works, they never even saw it. This will be my last interaction with them. Verizon Wireless is the armpit of corporate America. I am getting a new carrier and I don't care if it costs more.

This whole thing has been a joke worst customer service in the world and to top it off I transfered my Internet. For the Xbox series s console deal to get it for free and every idiot I have talked to has acted stupid. Your company is a joke, and expensive as hell. I want my console I have been sent emails to claim it but they always say error after I select it and go to hit send. I have emails,, Pictures and even an email from the executive over customer service that's a moron as well.

Half of the time I get no reception. Customer service phone line is a joke. You can't connect with a person. The stupid recordings only try to sell $#*! I don't want or need. Pay my bill online is trash. I'm trying to pay those $#*!s and I can't. Why am I paying? I'm not getting what I'm paying for.

Should be illegal they are absolute crooks. In my experience 1 of 10 representatives actually has anything useful to add. Ultimately they give you the run around till your so frustrated that you don't want to deal with them anymore.

The biggest crook on the horizon is Verizon. Bad service connections, no personalization to customer service, no wiggle room for payment arrangements, and a horrible company website and mobile app it's not user-friendly. Looking for a new provider and as soon as I can transfer my phone number to a new company I will.

Recently had major drops in our signal levels (bars), to the point of dropouts or inability to use online services. Screen freezes common. NO response from Verizon, nor any suggestions on how to get us better service. This is affecting our entire neighborhood. New problem.

I am constantly getting offers from Verizon but every time we call we are not eligible. I even sent a letter to the company, no response.
Hard to believe.
I have 6 people on my account with them, hard to believe.

Please do not get verizon, stores are third-party they're not connected with actual verizon, worst customer service you've ever experienced in your life. And above all the reception is really poor-unexplainable

Anytime you need to call customer service, whether it's something minor or not, you can bet on at least an hour of your day wasted. That is if you get disconnected less than 3 times. I have found that the agents are not very knowledgeable, and you get transferred multiple times, after explaining your situation to each new agent. I am happy I left after 14 years of trying. Many agents are outsourced in other countries that don't necessarily understand your demographics. I switched to t Mobile. I have faster speeds, half the price and they paid off all my devices. Kick rocks Verizon

While trying to become a customer of Verizon it took 10 people...yes 10 people... to attempt to resolve an issue, which has NOT been resolved. I was told that it would be resolved in 24 hrs. Yet when I contacted this company 48 hrs. Later, was told 7-10 business days. Very glad that I have dodged this particular bullet and saved myself future interaction with this "service provider".

If anyone reads this...DO NOT use this company. Your time will be wasted without apology, and it will be sweep under a rug as if you were in the wrong to begin with.

After 15+ years with Verizon I switched for the same reason as many current customers. You only win if you leave…just like a bad marriage. It's freeing to be out.

Immediately after switching they have no records of my account and won't acknowledge my past business with them. I've been getting the run around for hours from their customer service. Verizon is Evil.

My internet stopped working at 6 am. I've been dealing with AI and get no help. I Finally get an operator 5 hours later wait on hold for 50 minutes. Then call back. They want access to my tablet, phone, PC? Really after 2.5 hours no help just get the run around. $#*! Verizon

Unreal hold times, upgrade fees, pushing the customer to use automated chat service.
Been with Verizon for over 15 years, but can no longer accept this and the high priced service.
T-mobile here I come.

In my opinion, crooked as the day is long. I will be looking for a new carrier! These people are even worse than AT&T! STAY AWAY! They have been taking my payments out of my checking account for the last 3 months. Just received a notice today my bill went up by approximately $15 from now on!

We had AT&T for years, we were browsing other carriers for cheaper plans. When looking into Verizon the unlimited plan we signed up for was supposed to be about $120 for 2 phones. We found the price increasing every month, we also have a military discount that seems to be taken off then added back in other fees. We've since stopped paying because it became too hard to afford it. Last month for 2 phones were having to pay over $350. They're customer service is terrible also, don't expect any help and you'll be on the phone all day with no resolution. We contacted their financial assistance because this price per phone is insane, they really don't care. They aren't being charged for it so it's not their problem. I regret ever switching, well be switching back asap.

It took me 1 hour and 40 minutes and being "disconnected " three times to get to the bottom of our bill increase. Apparently there was an "error " in the system. You're telling me, that this could not have been handled in a more timely manner?! Come on, Verizon! Value your loyal customers, or you won't have any left.

My family bought 3 new phones from Verizon over a year ago. They have yet to apply the promotions and trade-ins to our bill. We've spent countless hours on the phone and in the store trying to figure it out. We were once long term and loyal customers but this has been such a scam and pain that we will never trust them again.

Absolutely horrible business. Do not trust them to honor their specials and deals!