Verizon

If anyone is thinking of switching to Verizon, DON'T. We've been through literally one of the worst customer service experiences I have ever had. On Christmas Eve, almost TWO weeks ago, my husband noticed that his phone had "SOS Only" in the upper right hand corner and he was having trouble making/receiving calls or sending/receiving texts. Then, he started getting an error message that said "SIM Failed." We tried the Verizon online chat first. After trying an eSim that failed, the representative didn't know what the issue was and was going to escalate us to Tier 2. The website timed out on the way to the tier 2 representative. We logged back in immediately and started up the chat...we didn't get a response at all. Nothing. We took the phone into our nearest Verizon store on December 26. Within 2 minutes of my husband describing the issue without so much as LOOKING or even GLANCING at the phone, the woman said it had to have been an iPhone issue and advised us to submit an insurance claim or pay off the iPhone/buy a new phone. I came home, called the insurance (Asurion) for a claim. They agreed it was likely the phone and sent a replacement phone via FedEx. That arrived today. When my husband tried to set the new device up, it gave him the same "SIM Failed" message and the new device won't make/receive calls or send/receive texts. Got back on with Verizon customer service. Tried calling first, the automated system hung up on me the first time without connecting me to a rep, and the second time it didn't understand anything I was saying, despite wording it several different ways. Tried the Verizon chat again. Turns out, it's very likely the SIM card itself, not the device. So now my husband has been without a working phone for two weeks and the issue was misdiagnosed this entire time. Now we have to go back to the Verizon store tomorrow where the online customer service rep claims they will have a new SIM card onsite (I'll believe it when I see it). I've spent literally hours with Verizon customer service agents on this issue. To say that I am utterly disgusted, disappointed, frustrated, and angry with the service we have received would be a complete understatement.

Granted a 900 credit limit placed a order was placed on hold because terms and conditions the reps are no help and liars so the order was canceled with a promise of money being returned in 72 hours and once I canceled it it will allow me to reorder and the order would be pushed through got more money out of me because of the error on verizon end in store and over the phone caused them to put a fraud on my credit got the hold removed with a promise of in store pick up went back to the store to pick the phone up once again its another hold request to cancel the order again by reps now Im looked at as if Im creating fraud and out of 172 dollars until they decide to release the hold and return my money I do not recommend because you will be made to look like you are the fraud after identifying yourself because their customer service reps suck on both ends in store over the phone and the fraud department as well now both of my banks want me to show proof that no one has stolen my cards and all verizon tell you is they have done all they can after causing it to look like fraudulent activity dont waste your time because you will spend hours repeating yourself to get no where

Vzw had always been the most expensive provider because of the network. 15 yrs ago, when i was a vzw corporate trainer, the customer service was also exceptional. The company valued loyalty and empowered customer service to prove it on every call. Now the company has gone to s**t. Customer service is nothing of the kind. Reps proudly make up technology and information, have ZERO soft skills, and corporate greed supercedes customer care. My online account was hacked and cloud storage ransacked - files deleted, contacts duplicated 10x over, and vzw was just dumb enough to believe it even possible. Some incompetent decision maker saw a winner in 86ing an exceptional rewards program with frequent free gift card giveaways and superior discounts on everything imaginable for this new finger to the customer where you have to spend $300 to earn the right to actually participate in it - it'll be more than 300 as vzw rounded my last pmt of $74.82 down to $70 and was simple enough to alert "only $230 to go!". And for the grand f the customer finale, some senior level space cadette signed off on deleting customers included w/plan cloud data (for me 7 yrs worth) because it's not enough to be a colossal failure. Feed the greed with the asinine decision to devalue the customer experience by deleting personal data to tack on an extra $5/month over the already exorbitant prices loyal customers pay for what the industry now recognizes as the 2nd best network.

Found the right people and got another promise if a refund. I will follow up with addl info as I get it

I ordered wifi threw Verizon when I ordered it I was suppose to get a Xbox card n a 200 dollar home depo card I've paid my bill they came giving me the run around about redeeming the home depo card but try to ofer me a 200 dollar Verizon card tht I wasn't interested in, it's messed up when they lie about giving u smth n never do I will never get anything from Verizon they been rip offs for as long had I known first off wifi is 99 bucks a month which is crazy to me when u can get 9.95 internet threw xfinity like it's messed up I had plans for tht gift card like buying light stuff for my house it's is messed up they lie to get a customer and I am very upset

I switched to Verizon for my phone and 5g home internet. From day one it was slow starting around 2pm and would stay slow until about 11pm. I had multiple tickets in for this issue and they told me others in my area had tickets in for the same thing. The ping would go up to 600-700ms during this time. I was told each ticket would take up to 7-10 days, about the 7th day on each ticket they would close it and say resolved and then open another ticket for the same issue and tell me to wait another 7-10 days. Finally a tier 2 support manager told me the tower in my area is just overloaded and there is nothing they can do to resolve the issue unless they decide to build another tower in the area. I paid off my phone and tried to take it to another provider and they won't release my phone for 60 days even though I can't use my phone half of the time. The customer service is also horrible, no one seems to know what they are doing or who they need to transfer you to. I spent 2 hours on the phone and transferred to 4 people an know one knew who they needed to talk to about getting my phone unlocked so I can take it to another provider that can actually provide service in my area that actually works.

Purchased (2) IPhones in April. They should have unlocked after 60 days. Called, complain and 10 days later still locked.

I have never dealt with such rude and incompetent people! The store on 291 is horrible! I would not wish this on my worst enemy, if I had enemies!

If you're thinking about going with Verizon, DON'T! I've dealt with some bad companies, but Verizon has been a nightmare. Check out Verizon Wireless at the BBB and you'll see they have had almost 24,000 customer complaints filed on them in the last 3 years. Almost 9,000 in the last year, which means they're getting worse. I was with Verizon for 3.5 days before I dumped them and switched to T-Mobile. Texting never worked correctly and our data was extremely slow. Spent 3.5 days trying to speak with customer service at Verizon, to get it fixed, and did nothing but sit on hold until I gave up. The part that is really infuriating (the entire experience was infuriating actually) was I used their call back service, where a rep is supposed to call you back when they are available. I selected this option, they called and I was immediately put back on hold without speaking to anyone. I sat on hold for a while, then gave up. They did this to me twice. Then I get my bill estimate of $460 dollars for the first month. Should have been $60 activation fee +$140 monthly charge + tax. Dumped them the next morning. Fast forward a few weeks and I get a bill for $107.40 for 3.5 days of very poor service. Still can't get through to "customer service", so I filed a complaint with the BBB asking for a bill adjustment as my phones never did work correctly. Verizon could not care less about the poor customer service and the fact my phones didn't work. They pretty much said tough luck, pay our bill. That's the Verizon experience.

I went ahead and filed a complaint with the FTC because of the over billing. Verizon is no stranger to fines from the Federal Trade Commission.

Beware Verizon is a scam it's self adding any fees and taxes they can to steal from us all. Overcharged

If you like horrible customer service, misdirected calls, low internet speeds even though you pay for the highest, incompetent associates, rudeness, higher bills than expected, channels not available way to often, being hung up on after long waits, techs that dont show up at all and when they do it's not the day they set up, then this company is for you! They will rape you of your time and money and self respect. As for their cellular services, they work in the same manner. Although coverage is good, you will pay dearly for it. We had them for years and years and years, all the while paying their overly high high bills. It was a business account with five lines. My husband was the primary on the account with his set up password and was the only one authorized to do anything with the account. My husband and his business partner split over some bad terms. The partner was angered, entered a verizon wireless store, talked to someone and convinced that associate to change the password on the account and disconnect all the cell phones. My children had cell phones thru this account. They were left without a phone and they were not home, I could not get a hold of them. Well my husband tries to find out whats going on and he was told he did not have access to the account because he did not have the password. They would not reactivate any of the phones. However, they feel it necessary still to this day to hold him accountable for all the disconnection fee's of all the phones and any other fee's they feel that they are entitled to. This is almost 1,000.00. They refuse to accept any wrong doing on their part. Even after we reopened another account with several phone lines. Still they want to charge us for their mistake. Well we continued business out of the need to have service immediately due to work relates calls that had to be made. Needless to say we stayed with them for a couple more years then went to Sprint. The fee's are still high but not as high and I have yet for them to allow a stranger to change my password and deactivate my numbers and make me pay for the fee's. They disgust me as much as the individual that did this to my children and me. Low life scum of a company!

I have been with verizon for over 20 years and over the past month they have been nothing but a problem. My phone has been giving me issues so they talked me into a new one I HATED IT so then they sent me a replacement of my original phone it worked ok for 24 hours then quit sending text messages I spent an hour on Sunday morning on the phone with them and FINALLY the person in tier 2 got it working that lasted a week and it quit again since sunday afternoon I have spent over 8 hours on the phone with various agents trying to get this issue fixed nobody can seem to figure out the issue and most of them honestly don't really care they will work on it for a while and tell me to restart my phone and they will call me back and then THEY NEVER DO! Last night I talked to 8 YES 8! Agents and nobody could help I am so sick of all of this for two days now if I am not at work I am on the phone with verizon why are these companies not better regulated then this they are NOTHING BUT A BUNCH OF CROOKS! DONE WITH VERIZON!

I love the strength of their LTE network in my neighborhood. Everyone in my family is connected to Verizon. Great value for money

DO NOT under any circumstances consider signing on with Verizon Wireless for your cell phone service. I have had nothing but problems with them from the very beginning and I HAVE ONLY HAD THEIR SERVICE FOR A LITTLE OVER ONE MONTH! Calls to their customer reps had absolutely no effect, they will not accept responsibility for their billing errors and will not work with their customers to make sure they are happy. I signed up for the 55+ plan which is $55.00 per month and the first bill was $176.00! THEN THEY DISCONNECTED MY SERVICE because they claim they mailed me a bill which I never received. The rep shifted the blame to the postal service and told me to contact them, (again no accountability). When I stated that I have never had a problem receiving mail from everyone else, she stated well we say we mailed the bill and you state you didn't receive it so there is nothing to discuss, BASICALLY CALLING ME A LIAR. All this from someone who is purported to be a supervisor! I switched over from another cell phone carrier and this is how they appreciate my business! Again stay clear from this company. No accountability, no customer service and no customer loyalty.

Absolutely the worst wireless service provider. To say the customer service is incompetent is way to generous. Run away!

Just want to say how much I hate this company! Terrible service and they lie to you! Can't wait until our contracts end and I can look elsewhere!

Andreana at 4003 Terry lane grants pass was the most helpful sales associate I have ever met at a cell shop. Nothing but helpful she deserves a raise

Has anyone tried purchasing a phone under a promotion thru verizon. Methods bordering on fraud. Avoid

This company bites, I changed my bill date from the 11th to the 2nd, to fit my paydays, now they won't cancel my account and refund my payment not due to the 11th, after I made it on the 3rd, and want to go to another company. BOOOOOOO

Mark at the Bartow Florida location is the best. So knowledgeable, patient and kind. Would recommend him always.

I DONT EVEN WANT TO GO INTO WHAT I WENT THROUGH WITH THEM BECAUSE ITS GOING TO PISS ME THE FUQ OFF AGAIN. I WISH I WOULD HAVE NEVER SWITCHED FROM AT&T TO THIS POS COMPANY. THEIR SALES TEAM IS EXCELLENT BUT ONCE YOU A CUSTOMER. SHYT EXPECT LONG HOLD TIMES. TOLD DIFFERNT SHYT. BILLED FOR FOR SHYT YOU DIDNT EVEN GET. SO MANY FEES AND TAXES. AND LOCAL TAXES AT THAT. THEY GET YOU WHEN THEY TELL YOU TO PAY THE TAXES BUT THOSE FEDERAL TAXES, BUT THEY CHARGE YOU FOR ALLL SORTS OF FUQING $#*!. DO NOT GO WITH THEM.

We have been customers of Verizon for well over 20 years we have had lots of issues with them but this one takes the cake. When Verizon came out with her credit card we signed up with the credit card to take advantage of the rewards that came back to us. Like everything Verizon does they do it for about six months and then they change well they end of the rewards for the credit card and then they did send out emails to everybody telling them so I had to go into the store to get a new Sim card and at that point I told the customer service person that I wanted to go ahead and have that applied to my bill I assumed at that point it was a done deal however the customer service department in that store is a total disaster like the rest of the company and he did not end up applying it. So when I called Verizon and told them they totally seen or went into the store however they told me at the end of the day again they're sorry but they could not give me the points or the credit on my bill we are talking about over $200. Every time Verizon's customer service screws up they always think they can come back and say I'm sorry but it's going to cost you not us this company takes no responsibility for their employees me being a business owner always have to take responsibility for my employees but they are not only losing my personal business they are going to lose my corporation business. It's totally crazy how many people I read have left Verizon and basically the customer service told me here's your pin to transfer your number good luck. Further I called synchrony bank and I am canceling my credit card with them that's associated with Verizon as well. I would really think long and hard before taking a deep dive into this company they screw so much crap up on a monthly basis the almost be have to be in a personal account manager of your own to deal with them. This would explain why it takes damn near an hour to get on the phone with them

Nasty company who builds everything on lies and draw you into the dirty world and you are $#*!ed off!