VerizonReviews 1,045

Our verizon they call hi speed internet is 0.96 download and 0.30 upload speed on there tester they charge us 47 dollars plus fees for this alone a month plus extra charge for landline phone and fees on top it is 88 dollars a month and no good for using for work. They say that is all we can get. Time for us and the neighbors to check more options we have waited too long for them to do any upgrades for faster speeds

I like Verizon, I really do, except: I have been with them over 19 years and then before that before it was Alltel. The complexity of owning and subsequently upgrading to a new phone is ridiculous. Recently, Verizon had a 700 dollar off promotion for the iPhone 12 of any kind. I was told I didn't qualify for three different reasons over chat, and in person at a Best Buy. 3 days later, after having to SCHEDULE a call back, because talking to a person is nearly impossible, I get someone who tells me this (after being hung up on three times, and disconnected during the call back, "sorry we missed you"): Because I am on the 55+ Loyalty plan I do not meet the criteria for the 700. Dollar promotion. AND if I tried to upgrade right now settling for the 200 dollar promotion, I would have to pay the remaining 4 months on both of the phones on my plan, PLUS forfeit, the current promotion where the second phone has been credited 29.14 every month. Here's the trap: I cannot buy a phone outright and receive ANY PROMOTION. Verizon insists on that 24 month you pay it they credit it back or they credit it back making your bill even more complex. Why does a cell phone plan have to be so complex? If you are offering a promotion, why doesn't everyone qualify? It gets worse every year, and I am over it.

I have been with Verizon for many years. My position in my career is a Regional Sales Manager of a security distribution. It is quite pathetic how many times I've been stabbed in the back by Verizon. I have called customer service numerous amount of times. I have even talked to 6 different managers and finally wrote headquarters a letter. Still have not received a call back from anyone after been promised that multiple times. My phone as well as everyone on my plan. Drops calls, doesn't get texts or is very slow. Yes we went through all the steps ins and outs. I pay $320 a month for a $#*! show that no one is willing to fix. It is embarrassing traveling and having my customers see my phone not work. So I have been telling all of my customers exactly my experience at Verizon and they are baffled. Mind you I handle Washington, idaho, Montana and Wyoming. I'm pissed. I want Verizon to pay for my plan since it doesn't even work anyways. Once my phones are paid off I will be leaving so fast. I am so discussed such a bug corporation is trained how they are. Shame on you.

Most inept company I've EVER dealt with - RUN do not walk away! I paid my bill and my measly 5 gb of data never renewed - I continued to spend days just trying to get somebody who could help - the hold times were hours and hours - and then they'd transfer you all over the place and then hang up on you - most frustrating company I've ever seen. I'm still on hold right now for the 5th time today - totaling 2 1/2 hours of my morning so far TODAY - I've been able to do 47 bad online reviews of them while on hold - unreal. Paying my phone off and going with Spectrum Mobile - unlimited data for $15 less a month than this horrible company Verizon.

Verizon Wireless has probably what I would consider the worst customer service I have ever encountered. After using them for our wireless service for many years we decided that with Covid-19 and staying home using our wifi, we decided to cancel our account and switch to another provider who offered a far less expensive plan using less data. We cancelled our Verizon account and were assured by Verizon customer service that our account was cancelled. Then promptly we continued to receive bills from Verizon for a service that we had cancelled and no longer used. After several calls to customer service we were assured that our account had been cancelled and the bills we had received would be reversed. After this we continued to be notified by Verizon for new billing cycles and when we tried to contact them we could not reach them as we had no account there and could not receive service if we had no account. In no instance were we contacted by Verizon to correct this situation. Finally, after 5 months subsequent to cancelling our account we received a notice from Verizon that our account was delinquent and we were turned over to a collection agency, who contacted us. We explained the situation to them and were assured the charges would be reversed and the bills would stop coming. Then we received a credit report that showed delinquent payments and a reduction of our credit score from 829 to 699. Accordingly, we contacted the 3 credit reporting agencies to dispute the delinquent score and also contacted Verizon, who said they "did their due diligence to correct the wrongful billing" but they made no attempt to rescind the incorrect credit score issue. We have never had this situation in over 35 years of making payments on services and had almost a perfect credit score that reflects our constant diligence in making on time payments. Now we are being wrongly accused of not making payments on a service that we had cancelled months before. Verizon has to be the most inept, incompetent, uncommunicative, uncaring company with whom we have dealt, worse even than cable companies. I would avoid using them at all costs. I only wish I could give them zero stars.

I have been dealing with Verizon billing after canceling my service for over two months now. I've called three times to have my bill adjusted, (prorated) with no results they keep sending the same un-adjusted bill, promising that it will be corrected. Plus, just try to find the right number to call. Good luck. Now, they are telling me that they don't prorate the bill. DO NOT USE VERIZON. They continue to give me the runaround on this issue. Folks are nice on the phone, but they don't keep case notes, so follow-on calls start from scratch and its your word against theirs what was said on previous calls. There is no consistency in quoting policies apparently.

Scandalous company they try to make you pay more than what you have to pay. The bill be high for no reason and try to sneak in extra fees like people are dumb. I cannot

My mother is 83 years old and bought a new phone and has had nothing but trouble with it. Called support over 6 times, did everything they asked and still has problems. Even knowing there is known problems with IPhone 12 Max pro, they won't replace it. They offered a refurbished phone but who wants to pay two years on a refurbished phone? The "supervisor " we just talked to hung up on us. They have outright lied to us twice.

I live in Washington State. Verizon coverage in rural areas has not improved in 15 years. They are literally doing nothing to fix dropped calls and dead zones in our state. I now work in the city during the week and only have 1 bar of reception, constant dropped calls, can't do business like this. I called customer support and they now want to divert everyone to a text/web support that ends up NOT connecting you with a tech support person, but rather a list of articles you can read about your problem. This company is charging top rates for their service. At this point they are just cruising on their publicity and old network, doing literally nothing to improve service for people in spotty reception areas and they don't even want to talk to you on the phone if you need help. Unless you are stuck with no other options for rural coverage, stay away from Verizon. You will be paying top dollar for mediocre to bad service.

Verizon will not stop billing my76year old father every month, even though I have gone in to two stores to cancel his phone. Senior abuse. Bad Verizon.

Let me first start by saying I've been a Verizon customer for over 20 years. I usually have two phones on my account. I am completely and utterly disappointed and saddened by Verizon. Time after time with different customer service representatives I had to use my time and energy to voice the same concerns over and over again. It all started when they came out with the new iPhone 12 Pro. They had a promo that would credit your bill $440 for the exchange of my iPhone XR which was in excellent condition. I saw this promo and said "you know, what the heck, let me just go for it and upgrade". However, when I received my bill, it was a completely different story. Oddly, my bill kept increasing month after month with no legitimate justification or explanation. After the eighth time of calling trying to have someone fix the situation I ended it with Verizon once and for all. I told them to keep the phone I'm done. With this said. I was really saddened by this, given my trust & dedication to this company for so many years and then being treated so poorly by them, left a bitter taste in my mouth. I am and forever done with Verizon. I've encouraged all of my business partners, friends, family & associates to ditch them.

Unfortunately lack of training, lack of following up and lack of customer service skills leads to a company breakdown from the inside out. So sad, take your business elsewhere. You can have all the coverage in the world, but if you don't have the trust of your customers you have nothing.

Don't buy this product if you have poor Broadband service. This Company offers5G service. If you're internet service is less than 5G you won't get that strength. If you have other wireless devices the strength may not be enough. Tech Service has two levels your time will be wasted speaking to a 1level tech. 2 level may help. In addition to poor internet service they will try to sell device protection service that my not improve service. When turning the router keep copy of proof of return. Verizon will charge for internet service after returning the router. When you confirm receipt of router then they terminate the service. You will pay for internet service when you mailed the product. Mail the product back with a signature of receipt else you'll be charge for service you didn't receive. Terrible Business model and Customer Service!

I want the Verizon in stanleyville today my phone quit working I paid $100 and they told me my phone would be delivered within 2 hours to my house that was almost 6 hours ago the guy called me at 5:30 and said he had lost my address for him for me to text him my address I just called him back at 7:49 he can hardly speak any English told me he was over an hour and a half away to me that is poor business practice and I do not appreciate it I stayed within your guidelines I hope

My father's verizon DSL acct was closed back in october 2020 when he got sick and was no longer able to use internet. He has since passed away and 7 months later, we are still getting invoices. I spend a least 3 hrs every month with verizon customer service to discuss this problem and keep getting disconnection confirmations and promises that we will no longer get billed. We are still getting illegally billed - this is plain HARASSMENT. The last customer service rep (michelle) screamed and yelled at me... smh... We are suing verizon.

Current customer or considering joining makes no difference; customer service is non-existent unless you consider being self led through a series of useless links to be considered ‘service'. Talking to a representative is impossible without entering a phone number so if you want to call to talk about plans and options, forget about it. I submitted a claim online for my phone and it directed me to a trouble shooting link or says to call. How can I call with a broken phone? To shorten a long frustrating story, I was promised my replacement would arrive on Friday but given no way to track it. By 7pm it had not arrived and I have absolutely no way to call to ask about tracking and can't go in person as the stores are closed. This is unacceptable as I leave out of town for spring vacation tomorrow. Had I not been guaranteed a replacement arriving before my travel date I would have a phone as I was fully prepared and able to purchase a new device there in the store on the spot as stated as much. I was even told it was expedited at not additional charge to me. Online chat is useless as there is no way to get a real person if you can't get past the login information. I'm currently on a family share plan and was considering getting one of my own and adding 2 additional lines. But the subpar phone service coupled with the horrific customer service methods both online and by phone have me more than happy to take part of the offers from T-Mobile. This is my last month with Verizon, and the Verizon headache.

Prepaid $300 for MiFi 8800 Jetpack. Wifi did not work AT ALL (Youtube kept spinning). Called back repeatedly the next day to shut off service, advised to take to a physical Verizon store. Local store said I would need to take it to Corporate Center an hour away. Used a prepaid UPS label to return to their TX warehouse. It's a month later & I'm still being transferred to several departments (in India) who are unable to update me on the status of my refund. DO NOT USE VERIZON!

If you're thinking about going with Verizon, DON'T! I've dealt with some bad companies, but Verizon has been a nightmare. Check out Verizon Wireless at the BBB and you'll see they have had almost 24,000 customer complaints filed on them in the last 3 years. Almost 9,000 in the last year, which means they're getting worse. I was with Verizon for 3.5 days before I dumped them and switched to T-Mobile. Texting never worked correctly and our data was extremely slow. Spent 3.5 days trying to speak with customer service at Verizon, to get it fixed, and did nothing but sit on hold until I gave up. The part that is really infuriating (the entire experience was infuriating actually) was I used their call back service, where a rep is supposed to call you back when they are available. I selected this option, they called and I was immediately put back on hold without speaking to anyone. I sat on hold for a while, then gave up. They did this to me twice. Then I get my bill estimate of $460 dollars for the first month. Should have been $60 activation fee +$140 monthly charge + tax. Dumped them the next morning. Fast forward a few weeks and I get a bill for $107.40 for 3.5 days of very poor service. Still can't get through to "customer service", so I filed a complaint with the BBB asking for a bill adjustment as my phones never did work correctly. Verizon could not care less about the poor customer service and the fact my phones didn't work. They pretty much said tough luck, pay our bill. That's the Verizon experience.

I went ahead and filed a complaint with the FTC because of the over billing. Verizon is no stranger to fines from the Federal Trade Commission.

I've paid over 12k to this company in 2.5 years... paid off my iPad,... second phone and hum device over a year ago and canceled these services... yet they continued to charge me as if the devices were still active... call after call to customer no service they continued to charge up bill... every person in this company will give a different answer to the same question... fictional charges which they can't explain keep riding the bills sky high along with the fact every time I would visit my local store different faces and names would try to assist me... which means they can't keep employees with very high turnover... buyer beware on this business and enter at your own risk.,, you will be jacked at cell point...