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    Vevor

Vevor

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Overview

Vevor has a rating of 4.3 stars from 218 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vevor most frequently mention good quality, and fast delivery. Vevor ranks 5th among Tools sites.

  • Service
    117
  • Value
    102
  • Shipping
    97
  • Returns
    78
  • Quality
    106

This company does not typically respond to reviews

Positive reviews (last 12 months): 93.8%
Positive
45
Neutral
0
Negative
3
View ratings trends
44
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How would you rate Vevor?
Top Positive Review

“What I was needing”

Crystal W.
8/1/24

This griddle was very affordable and it works great. You can cook bacon, eggs and hash browns all at the same time. I feel like I'm working the griddle at a restaurant. It is fun. I use it for everything.

Date of experience: 8/1/24
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Top Critical Review

“Hydraulic jack arrived defective”

J G.
2/25/24

This item was purchased and did not work when assembled. Contacted customer support and technical suggestions were not helpful. I asked for a refund as getting information to and from technical team was arduous. The customer service team at first offered to $82 in compensation to have me take it to a shop and get it repaired, which I declined. I didn't see the point in taking time to take a defective product for a repair. The second offer was to refund $165 for an item I paid $274.04. I have declined that offer as it is obviously not the original amount paid. There is 'hassle free 30 day warranty'. Do not purchase from vevor.

Date of experience: 2/25/24
See critical reviews

Reviews (218)

Rating

Timeframe

Other

Thumbnail of user cheryll1173
Canada
1 review
2 helpful votes
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January 1st, 2023

Ordered a car dryer. The item worked for 10 minutes then sparked at the switch and won't turn on. The company offered $50 to fix locally which I refused they then offered 114$ to fix locally which I also refused. The website states 30 days money back but they are no longer responding to my emails and the phone number is to a call center. You are unable to speak to anyone at vevor except through email.

Tip for consumers:
Avoid!

Products used:
Car dryer 8hp

Service
Value
Shipping
Returns
Quality

Date of experience: January 1, 2023

Thumbnail of user laraj53
Canada
1 review
0 helpful votes
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September 10th, 2023

This machine worked for two tomato canning seasons and died halfway through the third. Used a friend's electric strainer of an Italian make to finish the job and it was such a better product than vevor. This machine always ran hot, leaked oil, and was loud. This machine isn't durable and therefore a waste of money.

Value
Shipping
Quality

Date of experience: September 10, 2023

Thumbnail of user shuns6
SHUN S. – Vevor Rep

Hello Lara,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Would you please kindly contact our support team through https://www.vevor.ca/pages/contact-us?
Our customer service will reply you within 24 hours by email.
Thank you for your understanding.

Best regards,
Vevor Team

Thumbnail of user coreym393
Austria
1 review
0 helpful votes
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December 8th, 2023

Bought a 4 inch one after struggle with a smaller vise. Wasn't expecting it to be as good as it turned out to be at a tiny fraction of the price. Was well packed, came with a fixing kit, and was no trouble to setup. After fly cutting a part both sides on parallels the thickness was almost same on all corners (just over 0.01mm). Extremely good clamping force.

Service
Quality

Date of experience: December 8, 2023

Thumbnail of user donaldj542
Canada
1 review
3 helpful votes
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January 2nd, 2023

I have tried to get hold of someone in Service to answer some questions
And they skirt around and never get to the point. I noticed that they upgraded
The control board for their 3018 Pro but after asking repeated questions on
How I can replace the defective on my machine I get no answers just a couple of coupons
That is the problem with ordering online. You cannot contact anyone or get a straight answer
Don

Date of experience: January 2, 2023

Thumbnail of user colleenr585
Canada
1 review
0 helpful votes
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August 20th, 2023
Verified purchase

I purchased this bike a few weeks ago. Delivery was quick. I contacted a professional to build it as it was beyond my abilities. I paid 200 dollars only to be told that I would need a new derailleur as the one that came with it was damaged and missing a part. He did what he could and the bike is usable but I can't change gears. Will probably cost me another 200 to get the thing working properly. I contacted customer service when I received it. Before my builder got it. It was supposed to come with a lock. It didn't. Customer service person told me to take a picture of the missing piece. If I could return it without disassembling it I surely would. So disappointed and out 600 dollars for a piece of garbage.

Tip for consumers:
Customer service is ridiculous. Jumping through all the hoops just made me so frustrated I gave up

Products used:
Trikethat

Service
Value
Shipping
Returns
Quality

Date of experience: August 20, 2023

Thumbnail of user shuns6
SHUN S. – Vevor Rep

Hello Colleen,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Would you please kindly contact our support team through https://www.vevor.ca/pages/contact-us?
Our customer service will reply you within 24 hours by email.
Thank you for your understanding.

Best regards,
Vevor Team

Thumbnail of user johnw6145
Canada
1 review
3 helpful votes
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October 19th, 2022

I went to their website and confirm if they deliver to my address. Luckily I will receive the unit in 3-5 working days. Paid the unit and waited for the shipping information. After 3 days I received an email asking for another address for they can not deliver it to my address. I explained that I checked their website and my address should be good. After 2 more days they cancelled my order. What a waste of time. I really needed that item so bad that I waited for nothing. Really disappointed here. Customer support won't even help you get the unit you want. I DO NOT RECOMMEND VEVOR. Thanks for viewing

Tip for consumers:
Try another company

Products used:
Nothing

Service
Value
Shipping
Returns

Date of experience: October 19, 2022

Thumbnail of user plameni3
Canada
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

We were looking exactly for this type of vertical awning. We wanted not to have a permanent shade, just to open it when we need it (in the afternoons when the sun is from this side of the deck and it is too low. The color matches our deck storage. The installation was very easy. Also, opening and closing it is so easy. For the winter time to close it in a full cassette is so good idea to store it. We are so happy, that we found it on the internet. Thank you so much, VEVOR!

Date of experience: September 2, 2022

Thumbnail of user derekr361
Canada
1 review
1 helpful vote
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August 14th, 2023
Verified purchase

The jack hammer we purchased costed us less than 2 days of rental for a similar unit. Its economy quality, but if it lasts longer than the job we purchased it for we are ahead. For home use, this worked well for us.

Date of experience: August 14, 2023

Thumbnail of user shuns6
SHUN S. – Vevor Rep

Hello Derek,

We're so glad to hear that.
Many thanks for your support!
Please let us know if you have any questions.

All the best.
Vevor Team

Thumbnail of user alexandern201
Bangladesh
1 review
0 helpful votes
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September 17th, 2022

Made of heavy steel with a good coat of paint. The drawer compartment dividers are steel and are sealed at the bottom of the drawer so the smaller drill bits can't go underneath. I am very pleased with this drawer set. Well worth the money.

Date of experience: September 16, 2022

Thumbnail of user lorikr4
Finland
1 review
0 helpful votes
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December 29th, 2023

Absolutely superb excellent quality and a real bargain at the price ive checked these scales against ones costing three times as much and they are just as accurate.

Service
Value
Returns
Quality

Date of experience: December 29, 2023

Thumbnail of user timothya654
Brazil
1 review
0 helpful votes
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December 27th, 2023

I bought a diesel heater.Seems very powerful! Easy to use. Too much smoke just on the first start. I thought that it would be more noisy but it is not.

Service
Value
Returns
Quality

Date of experience: December 27, 2023

Thumbnail of user stephanel59
Canada
1 review
0 helpful votes
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October 21st, 2022

Needed a 50A cable to connect my generator to my house but I needed it to have just one male plug on it. They had a great choice and I was able to buy one cable with a male plug on one end and bare wires on the other.

Got it within' a couple days and worked great for my application once I installed my second male plug.

Service
Value
Shipping
Quality

Date of experience: October 21, 2022

Thumbnail of user magnusp15
Sweden
1 review
1 helpful vote
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February 7th, 2023

WARNING! Dont go near this company! I bought a plasma cutter and when connected to 220V the casing is live and i got an electrical shot from the machine when i touched it.

When asking for replacement or refund i was offered 20 euro and keep it. I declined of course. After a few days im offered 40 euro and keep it!? Again i declined and i asked if they are joking? A few days more and i am offered 60 euro?

Support is a complete disaster and now i am stuck with a machine that is lethal if i connect it to the socket.
Amazing that a company like this can still exist in 2023!

Date of experience: February 7, 2023

Thumbnail of user stephens2382
Washington
1 review
0 helpful votes
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September 18th, 2022

It's a great hammer to do most demolition jobs. I've used it a few times and it delivered impressive performance each time. It is heavy, but I guess it needs to be heavy to do the jobs it is meant to do

Date of experience: September 18, 2022

Thumbnail of user normac301
Nevada
1 review
0 helpful votes
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September 15th, 2022

This thing sucks! It's meant to! I had to replace a memory chip on my Atari 130XE. I've never used a tool like this before, but it worked well, and didn't harm the pads at all. I set it to 350C, and it melted the solder each time, and sucked it all up. I had to use very minimal force to pull the chip out after it cooled down. Well worth the price for home & professional repair!

Date of experience: September 15, 2022

Thumbnail of user stephens2746
Canada
1 review
0 helpful votes
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May 26th, 2023

Purchased a Vevor pond vacuum and barrel locks do not hold barrel lid on at all! They are riveted in the wrong place so the vacuum is useless! I give it a 0 out of 5. All we get from China is we don't understand your problem! We lost $189.00 don't buy anything from Vevor they are a complete ripoff!
Stephen & Laura

Products used:
Pond vacuum

Service
Value
Shipping
Returns
Quality

Date of experience: May 26, 2023

Thumbnail of user shuns6
SHUN S. – Vevor Rep

Hello Stephen S,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Would you please kindly contact our support team through https://www.vevor.ca/pages/contact-us?
Our customer service will reply you within 24 hours by email.
Thank you for your understanding.

Best regards,
Vevor Team

Thumbnail of user foundm
Canada
1 review
0 helpful votes
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September 15th, 2022

It's good, just fill the bottle with cutting sulution, set on your work do all your lining up then turn on magnetic switch, now with drill off move handle down check your specks, ready turn on dilution and then the drill juice on bit lite touch and easy set there and note it hole no hard pressure just easy and with the juice on the bore bit, this a must no juice no bore, and lite pressure, it's not a fast operation, it's not intended to be, but the results are the nicest, I've used $6000. 00 drills and bore bits that the finish is no better than with this tool, note find you a plate bolt it to your work bench no clamps set your mag drill and u can drill plate to a degree on your work bench, good luck, and take ur time

Date of experience: September 15, 2022

Thumbnail of user katrinab.g
Canada
1 review
0 helpful votes
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May 13th, 2022

It arrived late and the instructions leave much to be desired but this is a great motorcycle tent. I staked it to the ground and put a 4x8 sheet of plywood down for a floor. Plenty of room for Vulcan 900 Classic!

Service
Value
Shipping
Returns
Quality

Date of experience: May 13, 2022

Thumbnail of user rickm972
Canada
1 review
0 helpful votes
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September 26th, 2022

I use distilled water for my BiPAP and was tired of having to buy distilled water. This distiller works great. I used it to distill wine also. Shipping was fairly quick. All materials are food safe. I would gladly recommend this to my friends.

Products used:
VEVOR 4L Water Distiller Distilled Water Maker 1 L/H w/ Timing Dual Temp Red

Value
Shipping
Quality

Date of experience: September 20, 2022

Thumbnail of user chandrao9
Canada
1 review
0 helpful votes
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March 15th, 2024

Very good product.Bought a 8foot half inch pipe with treads,ad it to the handle,and it makes it perfect.I recomend.

Date of experience: March 15, 2024

Thumbnail of user richards5670
Illinois
1 review
1 helpful vote
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June 22nd, 2023

We ordered a machine, it failed after one day of use. I have attempted to get an RMA for almost a month to use (Hassel-Free 30 day returns) but now am told they need pictures and video of the failure. The machine is already packed and ready for shipment. We have already purchased a superior, American-made machine and only wish to get a refund according to their website.

MAKE SURE TO READ vevor.com reviews on site jabber! vevor.ca and vevor.com are the same people!

Tip for consumers:
The (30-day hassle-free) refund policy is a lie, they are arguing about the 30 day return.

Products used:
We have since bought a Dispensa-Matic Label Dispenser and are very happy with it.

Date of experience: June 22, 2023

Thumbnail of user shuns6
SHUN S. – Vevor Rep

Hello Richard,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Would you please kindly contact our support team through https://www.vevor.ca/pages/contact-us?
Our customer service will reply you within 24 hours by email.
Thank you for your understanding.

Best regards,
Vevor Team

Thumbnail of user johnm11730
Canada
1 review
1 helpful vote
  • Send Message
March 7th, 2023
Verified purchase

I purchased on-line, after a YouTube recommendation, a 2017 Honda CRV roof rack system. I have had issues with the left rail whereby I am unable to properly secure the back cross rail due to a defect. Also one of the 8 covers is defective. I am left to "MacGiver" a new product. I am going on week three of back and forth communications with customer service and still no resolution. It isn't like I can send it back because I have cut the trim on my CRV and can not reinstall it. It's like the department that is sent the defect information doesn't read the case notes. So frustrating! (see picture - one of the silver "grommets" just spins and will not allow the screw provided to tighten the rack onto the rail. I had to use needle nose pliers to get the cross bar off (hence the scratches). The other minor issue was one of the covers (seen in this picture) had a stcky pad missing, so the cover doesn't sit level on the rail.

Products used:
2017 Honda CRV roof rack system

Service
Value
Shipping
Returns
Quality

Date of experience: March 7, 2023

Thumbnail of user shuns6
SHUN S. – Vevor Rep

Hello John M,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Would you please kindly send e-mail to support@vevor.com with your order number as well as your questions in details please?
Our customer service will reply you within 24 hours by email.
Don't worry, we will resolve this issue to your satisfaction.
Thank you for your understanding.

Best regards,
Vevor Team

Thumbnail of user morganh401
New York
1 review
0 helpful votes
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December 15th, 2023

We purchased s diesel heater.it has the good controller and high quality fuel line and a halfway decent fuel filter. Crappy hose clamps, but they'll work.

Date of experience: December 15, 2023

Thumbnail of user severinm4
Germany
1 review
0 helpful votes
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November 28th, 2023

The float on this is designed very simple but brilliantly at the same time. My previous pump failed due to burning out from a stuck float. I cannot see that happening with this design. Great choice.

Service
Value

Date of experience: November 28, 2023

Thumbnail of user larryb1657
Canada
1 review
0 helpful votes
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September 27th, 2022

Bought this grill last week was shipped quickly. I took it out the box soon has I got it and stated using it right away Great grill glad I ordered it you won't go wrong with it wife loves it Thanks Vevor

Tip for consumers:
Nothing this company is great to order from

Products used:
Electric grill

Service
Value
Shipping
Returns
Quality

Date of experience: September 27, 2022

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Thumbnail of user shuns6
SHUN S.
Typically does not respond to reviews

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