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    Vevor

Vevor

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Overview

Vevor has a rating of 4.3 stars from 218 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vevor most frequently mention good quality, and fast delivery. Vevor ranks 5th among Tools sites.

  • Service
    117
  • Value
    102
  • Shipping
    97
  • Returns
    78
  • Quality
    106

This company does not typically respond to reviews

Positive reviews (last 12 months): 93.8%
Positive
45
Neutral
0
Negative
3
View ratings trends
44
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How would you rate Vevor?
Top Positive Review

“What I was needing”

Crystal W.
8/1/24

This griddle was very affordable and it works great. You can cook bacon, eggs and hash browns all at the same time. I feel like I'm working the griddle at a restaurant. It is fun. I use it for everything.

Date of experience: 8/1/24
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Top Critical Review

“Hydraulic jack arrived defective”

J G.
2/25/24

This item was purchased and did not work when assembled. Contacted customer support and technical suggestions were not helpful. I asked for a refund as getting information to and from technical team was arduous. The customer service team at first offered to $82 in compensation to have me take it to a shop and get it repaired, which I declined. I didn't see the point in taking time to take a defective product for a repair. The second offer was to refund $165 for an item I paid $274.04. I have declined that offer as it is obviously not the original amount paid. There is 'hassle free 30 day warranty'. Do not purchase from vevor.

Date of experience: 2/25/24
See critical reviews

Reviews (218)

Rating

Timeframe

Other

Thumbnail of user markv1172
Canada
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

This seat is much more comfortable than the original one. I had to fabricate the mounting bracket which wasn't a big deal. Well worth it. A great seat.

Date of experience: August 14, 2023

Thumbnail of user shuns6
SHUN S. – Vevor Rep

Hello Mark,

We're so glad to hear that.
Many thanks for your support!
Please let us know if you have any questions.

All the best.
Vevor Team

Thumbnail of user lucasc177
Canada
1 review
0 helpful votes
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September 16th, 2022

Great quality extension cord. I run my plasma cutter with it. I am most afraid to clean the machine. But you just wipe the surface of the machine lightly and it will be clean.

Service
Value
Shipping
Returns
Quality

Date of experience: September 16, 2022

Thumbnail of user martinm1229
Bangladesh
1 review
0 helpful votes
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May 23rd, 2022

The dock ladder is built by quality aluminum material. Don't worry about its quality. It's anti-corrosion, and anti-rust. Strong material, good quality! It won't make you disappointed.

Service
Value
Shipping
Returns
Quality

Date of experience: May 23, 2022

Thumbnail of user petert1145
Canada
1 review
0 helpful votes
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September 5th, 2022

Ordered the system and delivery was fast. Ordered from them a few times for other items and they are always good with delivery.
Products have been good.

Date of experience: September 4, 2022

Thumbnail of user randys835
Canada
1 review
0 helpful votes
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May 30th, 2022

Well made and easy to install, I got the wireless option, easy to use, outstanding customer service, and very prompt to answer question, I will be buy more.

Date of experience: May 28, 2022

Thumbnail of user terryc955
Bangladesh
1 review
0 helpful votes
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September 17th, 2022

Affordable and durable strapping gun. Has worked well for over 2 years. This is good quality. It is well constructed and easy to use. Made of good quality material, easy to clean as well.

Service
Value
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Returns
Quality

Date of experience: September 16, 2022

Thumbnail of user jorgeg597
Malaysia
1 review
0 helpful votes
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December 21st, 2023

This is made durable for adults up to 220 pounds. And the price is right. Works great with our hoverboards.

Service
Value
Shipping
Returns
Quality

Date of experience: December 21, 2023

Thumbnail of user victorb627
Canada
1 review
1 helpful vote
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March 4th, 2024
Verified purchase

High quality products, fastest delivery to your door.

Date of experience: March 4, 2024

Thumbnail of user vaner3
GB
1 review
0 helpful votes
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September 16th, 2022

Experience has taught me not to have high expectations of products from unknown manufacturers. This cart was a refreshing surprise to that generality! I was very impressed by the quality of the materials, and the engineering and design that went in to such a simple, utilitarian item. The four high-quality locking casters move easily across a relatively dense carpet, and effortlessly on linoleum. The sheet metal is thicker and stronger than expected, and has gussets and lips in critical areas to strengthen the unit further. It's all fastened together with welded in nut-serts, rather than loose nuts. Although the package doesn't include assembly instructions, it does include the tools necessary, and it's pretty simple to put it all together securely. This cart is everything that's advertised, and more. My purpose requires the placement of a heavy (50 lb.) appliance on the top, and I was concerned that the cart would be easily tipped over at it's maximum height. I have no such worries now. Even on carpet, this cart feels stable enough, and rolls easily enough that I would have to really try to tip it over, even as top-heavy as it is. I would reccommend this to anyone if it suits their application.

Date of experience: September 16, 2022

Thumbnail of user talala72
Canada
1 review
0 helpful votes
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September 29th, 2022
Verified purchase

I bought many restaurants equipments from Vevor, and I keep coming back because it's a good deal and great quality products. So Until now I bought Salamander Broiler Salamander Oven 2000W Adjustable Grid Electric Cheese Melter and 2 VEVOR French Fry Warmer Commercial Fry Heat Lamp w/Detachable Pan Food Warmer. I compare the competition and it's cheaper with great quality.

Products used:
Salamander Broiler Salamander Oven 2000W Adjustable Grid Electric Cheese Melter
VEVOR French Fry Warmer Commercial Fry Heat Lamp w/Detachable Pan Food Warmer

Service
Value
Shipping
Quality

Date of experience: September 29, 2022

Thumbnail of user unhappyc696
Canada
1 review
4 helpful votes
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June 27th, 2022
Verified purchase

Placed an order online and ended up needing to cancel because I was able to find the product locally. Shipping from Vevor said it would take 5-7 days. I received confirmation email the same day I canceled the order and thought refund was coming and all was well. Two days later, I get another email and the items were shipped. I spent the next 3 days trying to get Vevor to get in contact with UPS to intercept the item from being shipped but was unsuccessful, the item shipped. Upon delivery, I refused the package. After refusing the package, I
emailed Vevor asking for my refund, they proceed to tell me that they won't refund until the receive the item back... talk about inconveniencing your customer and getting them involved in absolute chaos for no reason. I then proceeded to file a dispute with PayPal to recover my payment to Vevor. This all could have been avoided if Vevor was competent in customer service. I will never order anything from this company, I don't recommend them to anyone!

Service
Shipping
Returns

Date of experience: June 27, 2022

Thumbnail of user johnb11070
Canada
1 review
0 helpful votes
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May 27th, 2023

I am very interested in the BXJDD1500 wire stripper and I have inquired about it why it is $1000 more than vevors competitors response: because it has two sets of blades
My response: it is identical to your competitors they have two sets of blades.
They not responded and I keep asking more and more questions with no response
Like can I see a video of your BXJDD1500 in action and not the generic video you have of some other model which consist of someone walking around the table showing no actual proof of performance.no response
Help me please
Very interested repeat customer

Tip for consumers:
This is not about an existing order ,shipping,refund,or return
It’s about getting help on info of one of your products
I need product info

Date of experience: May 27, 2023

Thumbnail of user shuns6
SHUN S. – Vevor Rep

Hello John B,

We're very sorry to hear about the unpleasant experience you've had with us so far.
We will definitely take your feedback seriously and start working on our service improvement.
Would you please kindly contact our support team through https://www.vevor.ca/pages/contact-us?
Our customer service will reply you within 24 hours by email.
Thank you for your understanding.

Best regards,
Vevor Team

Thumbnail of user ns302
Canada
1 review
4 helpful votes
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November 3rd, 2022

A towel heater was ordered online from vevor.com on JUNE-10-2022. It was received on June-17-2022. The item was unpacked and assembled and plugged in. The towel heater did not heat up. We had an electrician check the power outlet and confirmed it was in working order. We called vevor.com to request to return the item as it was defective and was told they needed a video showing the item was defective. When the item was received, it was unpacked and assembled and tested. When it was deemed not in working order, it was disassembled and repackaged ready to ship back to the vendor.
We advised the vendor that we would not spend the time reassembling it to take a video and requested they take our word for it that it was NOT in working order. We have not heard back from the vendor and have advised via email that we will be disputing this charge and are happy to return the item when we receive instructions to do so. We have not had a response. The service rep we spoke to on the phone was unhelpful and rude and insisted they require a video even when explained the item has been packaged for return.

The service from this company has been disappointing and I will be making comments in this regard on their website as in this day and age customers deserve better service that what vevor.com provides.

Service
Value
Shipping
Returns
Quality

Date of experience: November 3, 2022

Thumbnail of user lucyf114
Bangladesh
1 review
0 helpful votes
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November 25th, 2021

Very satisfied with the price and quality, only not very happy for the shipping. It is later for 5 days. But it is apperiated that the customer service sent me message when the shipping was updated.

Tip for consumers:
Good

Products used:
Good

Service
Value
Shipping
Returns
Quality

Date of experience: November 25, 2021

Thumbnail of user robertab289
Texas
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

I ordered a small drain cleaner from Vevor. It was out of stock, but was shipped in just a few days. I haven't needed to use it yet, but it looks like just what I need.

Date of experience: September 2, 2022

Thumbnail of user austinf153
Colorado
1 review
0 helpful votes
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May 26th, 2022

This looks verry strong looking verry good construction. I will hook it up in a couple of days. I hooked it up, worked flawlessly good value. I know I chose the right product.

Service
Value
Shipping
Returns
Quality

Date of experience: May 26, 2022

Thumbnail of user yd17
Canada
1 review
0 helpful votes
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September 28th, 2022
Verified purchase

I receive good quality/price items and the shipping time is always respected. I recommend considering them for your online purchases.

Products used:
Pex tubing

Value
Quality

Date of experience: September 27, 2022

Thumbnail of user lindam6064
France
1 review
0 helpful votes
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December 11th, 2023

I put my last extracted frames from my old extractor back through this one.It's almost already paid for itself with what was re extracted.

Service
Value
Returns
Quality

Date of experience: December 11, 2023

Thumbnail of user endrig1
Bangladesh
1 review
0 helpful votes
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December 29th, 2023

Well built unit I would purchase again! The only thing I would change is to give it a swivel attachment that would allow more movement.

Service
Value

Date of experience: December 29, 2023

Thumbnail of user donaldw1324
Ireland
1 review
0 helpful votes
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November 25th, 2023

Heating cable seems to work well for freeze protection of faucet. I put it inside a plastic box and fit it over the faucet.

Service
Quality

Date of experience: November 25, 2023

Thumbnail of user vladimirp81
Canada
2 reviews
3 helpful votes
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December 30th, 2022

I bought a heater from vevor website. Delivery delay 10 days. When the package arrived, it turned out that I needed to pay almost $60 extra.

Date of experience: December 30, 2022

Thumbnail of user mitchells.f
Canada
1 review
0 helpful votes
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April 13th, 2022

We use it for a long time and it really feels good. It's also easy to clean, I like that. Thank you so much

Service
Value
Shipping
Returns
Quality

Date of experience: April 12, 2022

Thumbnail of user martinl509
Canada
2 reviews
0 helpful votes
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August 3rd, 2022

Very nice and well made online shopping site.
Fast and smooth transaction with shipping included prices.
Stuff of perfect quality for the price!

Tip for consumers:
Take time to search for the item you want.

Products used:
Diesel portative heater
tailgate bike protector

Service
Value
Shipping
Returns
Quality

Date of experience: August 2, 2022

Thumbnail of user claytonc176
Clayton S.
Florida
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Great customer service, had a problem with the product so they sent me another one at no charge. They make things right

Date of experience: September 2, 2022

Thumbnail of user lewisd128
Canada
1 review
0 helpful votes
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December 17th, 2023

Bought a wheel stand for my son's birthday. He loves it. My 15 year old built it in under 30 minutes.

Date of experience: December 17, 2023

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Thumbnail of user shuns6
SHUN S.
Typically does not respond to reviews

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