VFS Global

I don't understand why Government of India picks crap services like this. I submitted the application three days ago for new OCI. My credit card was charged but I am unable to retrieve the mailing labels. Even the completed application is missing. I have been sending emails since there is a charge for calling them. No response to any of those. I finally gave up and called them. They tell me it's escalated but there is no update. It's been three days. The website randomly fails to load. I can't move forward with my application unless they resolve the technical issue. Not sure how many others are stuck in this situation.

I applied Visa to France for my family of five via VFSGlobal. I paid the money for their services but there was no appointment registered.

I called their helpline many times (and they talked nicely but never response or trying to solve my case), sent many emails (got auto response that they will reply within two working days). However, i never received any reply.

It's a month already and i had to file a complaint with bank via credit card dispute channel but I am not sure if i can get my money back or not.

Does anyone facing the same issue/problem with vfsglobal? And where should i contact to get the problem solved.

Thank you for your supports,

The service reps are soo pathetic. I have been calling them past 7 days to withdraw my application. Even though it's an emergency they don't care about returning my documents. They gave the Same $#*!ty answer every time i called them. Inspite of having such a bad review I'm really not sure why the govt are handing over contracts to money breaches. Such a insensible company who never care about customer.

I applied for my mother's Passport renewal
Application was returned for incomplete information. The email informed that my fees will be refunded in 10 to 15 days.
On inquiry later I was told to fill out a form on line. This form failed to upload every time. Same with complaint form. NOT functional. My emails receive only robotic replies. No status of my refund was ever mentioned or there was any follow up. Am I wrong to feel that VFS doesn't intend to make any refunds

Excuse me for my language first. But I can not use any better for them. Those pathetic rude morons sit at the counter just want to waste your time and ask you to come again and again. Those uncivilized id1ots not have any clue about how to live in this century. Their website crashes When you submit the form. This is a clear mental torture. This company needs to be closed down for ever and their employees needs to be deported back to India for ever. Additionally they should get least 10 years ban for any other country.

This is absolutely the worst experience with getting a visa that I have had and I have applied to visas to many, many countries around the world. There is zero customer service! Their website is terrible, abysmal, pathetic. India produces a bulk of the worlds software and is an IT giant. I cannot believe that as a country they are letting this kind of garbage as their front portal for the world to see. Shame on you!

I feel sorry for anyone that has to go through this pathetic company to get a visa. Website sucks. ZERO customer service or communication and we are pretty sure they only hire morons and use computer Bots. They will take your money quickly and efficiently but after that you are f@@cked! This company has no right to be in business

India is a beautiful country, adjustable, loving people and so as Indian government. But, VFS service is so poor and out of logic that many friends of mine who loves India, hate the vfs bottleneck. It hinders your life but not protect India's interest.

Worst company to do visa with. We got our visas, and passports ready for collection. After 2 pickup requests and 2 waybills and almost a minth later no passports yet! This is frustrating to say the least! Very unprofessional! They should not be doing this if they cant provide the correct services. We applied from VFS Global New York

I've been trying to book an appointment for French Visa and it's taking an eternity for this simplistic task. My first application number wasn't accepted because for some reason the application number was already used?
For Second application number, payment gateway crashed and message has been saying "check back in 30 minutes" for 2 days now!
Third application number was again not accepted for God knows what reason!
I understand that you're an incompetent and corrupt organization, but have some shame and at least get the work done when you're charging $70.00 for doing NOTHING!

VFS is a worst agent I ever face. I'm not sure why Indian government using these kind of useless agents for their visa services. When I applied for OCI, registered at government site and advice to mail the application and passport to VFS. After 2 weeks I received back my passport without any process. Reason was, I don't attach return envelop (nowhere requested in my whole application process) and my parent passport detail. My parent passed away (father 40 years & mother 30 years) years ago. I'm 50+ years old, blind people also find my birthday from my OCI application. I like to rate them "0". I'm cancelling my OCI application and applying for tourist e-visa. No phone number to contact, no email address to message, worst people. Unable to get an appointment to visit in person. I already book my ticket to India, may be this will be my last trip to India. They made the OCI card process very difficult to all.

The website and humans are both incredibly unhelpful. The website doesn't work and doesn't actually give all the options necessary for someone to apply for certain visas (example for a dependent on an employment visa). They charge you money to talk to customer service. The Chicago office exudes an incredibly cold and unwelcoming atmosphere like you are wasting their time for needing their services. I have wasted so much time and money because of them. If I could avoid using them I would but the country I am moving to is in business with them so I have no choice. If you have the option to avoid them, I would.

Navigating the services of VFS Global feels like stepping back into the colonial era. A lack of clarity regarding application requirements is a persistent issue. For every document, they seem to have an extra requirement, often alluding to a standard operating procedure (SOP) that, curiously, doesn't appear to be documented anywhere. It's baffling to understand why numerous consulates and embassies continue to employ their services. In my experience, VFS Global offers one of the most subpar service levels in the industry.

I would give -5 if I could. All the staff including the manager in VFS Hounslow needs training. We have already been twice just to waste our time. The first appointment we were asked for parents passport despite us applying for OCI via our grand parents and birth certificate of the parent given to check the relationship. On our second appointment we have been requested to give original birth certificate which is not even stated anywhere including High Commission of India. I found filling the tax returns in UK(which is normally very complicated) is easier than trying to get the application checked as at the end of the day that is what they are doing. I feel that may be they get some sort of entertainment by making people wait and request additional information which is not even needed and show authority and let them return again and waste time. High commission of India should be made aware of the poor service people are getting only if they answered their phone and reply to emails.

VFS Global has commission agents near to their office who charges 50 dollars just to submit your documents to the counter which as a customer you cant do... shame on VFS Global for managing comission agents... when i wanted to complain about this there was noone available as usual... well if you want commissions plus your fees please mention that on your website so people know that they have agents available for for services they charge

Tried to book an appointment for over a month and could not. I had to email.the Embassy and manage to get a manual appointment.
Staff is incompetent, cannot even recognize legitimate documents.
The office in London deals with visa application for 20 countries, go figure why you cannot book an appointment.