VFS Global

Vfs reverted to me saying photo sent to them for kids passport reissue was not acceptable and when uploaded again they reverted saying it should be in dark colors when they had no problem using a white shirt photo for visa a year back.
After next attempt of uploading when I called asking why there is no. Change in status or any reply with reference number they are prolonging asking when and how we uploaded new photo.

25 $ total for 10 min call including waiting period + 20 $ for photos is robbery

Sadly it seems VFS has a monopoly on visa applications. Which is a shame. Their website is terrible, no details and vague info regards premium packages. No helpline and no help offered at the centre. Apparently sent out passport back via courier, refused to give us details of tracking-still waiting after one week. Truly terrible customer service

Don't be fooled if they said they are trusted by Emirates & Dubai immigration. What they really care about is making money at expense of their customers.
UAE temporarily suspended visas for 13 Nationalities & I inquired 2 times if my visa can be approved. They assured me they can process & guess what I applied for a visit visa after booking via Emirates & on the second day my application got rejected without any reason. They could have not accepted it or told me to wait until visas open but they didn't & I lost about 850 AED.
The lack transparency!

Charged me twice for OCI card and still did not provide the service and on the top they charged $50 for phone calls which gave bull sit answers. Folks there have no clue what they are doing. If you don't need OCI stay away and just be done with multiple entry visa. I fighting for those charges through my credit card company.

They are not responsive at all. Their business model is to delay and make the process as complicated and unclear as possible. Their website and forms are full of mistakes and ambiguous instructions. Their call center charges $2.40 per minute. They put me on hold and still charged me for the wait time. The rep came back on call but didn't announce and just wasted minutes. I kept asking (as there was no music) and then she acted like it was my mistake that I was quiet. Clearly they are trying to earn money from phone calls. They should remove the paid call option. It is literally fraud.

Very hard to get an appointment. Even when I try to log in with my credentials, it brings me an error message and error. Have no idea if they know the urgency of this appointment, as we cannot make a plan because there's no slot available. They just told us to keep trying :(

I have never come across a worse website than theirs. Need to answer million questions every single time to check the available slots. Have been looking for appointments 3 months prior to the travel date but was able to get only closer to the travel date. Most of the time all the months and dates would be greyed out but on the first page it shows that there is an earliest slot available. Even clearing cache and cookies does not help sometimes. So exhausting and frusutrating! We have booked all tickets, insurance, accommodation and all of the VFS fees. Now it is all going down the drain. This is seriously a scam!

I've been patiently waiting for over four months for the return of my passport, but there have been no recent updates. The customer service team has been unresponsive to my emails. When I attempted to contact them through a paid phone line, they instructed me to address any issues via email and handle queries there. This service experience has been incredibly disappointing. Even the initial application process was unpleasant, involving long waits and exorbitant fees for the handling of official documents, only to result in my passport seemingly disappearing, requiring me to file a lost passport report to obtain a replacement.

Their website is virtually inoperable. One gets strange messages about clearing cache and all cookies.
Phone service if they answer is totally and completely useless. Why does the French govt outsource to such idiots? Are they trying to drive everyone into the $500 expedited Visa?