VFS Global

They are doing a terrible job and you can't check the status, of your passport as it gives error message the Indian consulate, PRAMIT is pretty useless too.

My experience at VFS new Delhi was AWFUL. The lady cut my lounge access DESPITE me saying NO multiple times. I had to pay 3750 for a completely useless service that I didn't willfully avail to.

Their website it AWFUL. I had to spend 3 month sending and receiving tons of emails JUST TO BE ABLE TO SIGN IN TO MY EXISTING ACCOUNT BUT THEIR SYSTEM SAYS ACCOUNT IS NOT REGISTERED. I MADE A NEW ACCOUNT AND STILL THE "PROCEED BUTTON" was not working. THEY WILL NEVER ADMIT THEY ARE WRONG. THEIR SYSTEM IS BULLSH*T
I had an emergency one day before my visa appointment. They refused to refund me even though I tried calling them the day I had emergency (which is one day before my visa appointment) but they were off.
Imagine giving your money to a (supposedly) big company asking for a service then they do not refund you when have an emergency that made you not attend this appointment.
I listed all my concerns and send them lots of emails so that they can understand but no help.
My money was spent on a service which was not yet served.
I told them how much this 94.25 Dirham was important for me because of this emergency.
I told them why I had an emergency.
I told them it is out of my hand.
I told them to look beyond the refund policy BECAUSE THIS SERVICE WAS NOT SERVED BECAUSE I HAD AN EMERGENCY

This company is not considering my emergency and making profit 94.25 dirham. Like seriously?

AVOID TO ASK FOR THEIR SERVICES.
THE PROBLEM IS THEY HAVE NO COMPETITORS IN THIS COUNTRY. THEY ARE THE ONLY COMPANY THAT GIVES YOU VISA TO OTHER COUNTRIES. IF DIRECTLY CONTACTING THE EMBASSIES IS A POSSIBLE SOLUTION, THEN NEVER DEAL WITH THIS COMPANY.

EXPLOITATIVE.
PUSHERS.
HIDDEN REFUND POLICY.
WORST WEBSITE EVER.
UNCLEAR INSTRUCTIONS.

Please stop this institution and embassy are made by tax payers money to help its citizens not to trouble them with institutions like VFS

Very very poor service.

Not worth writing a review, but forced to rate due to the frustration after paying so much money

Totally horrible service, first of all VFS Global apply for me for wrong type of visa, I asked for Schengen visa and they applied for spouse visa which I don't understand how is it possible. Of course embassy didn't approve this visa because there was no marriage certificate and returned my application back to VFS. After this if VFS contacted me and we solve this misunderstanding everything could be fine but nobody contacted me about situation and for 3 weeks I had no idea that they applied for wrong visa and embassy returned it. I was waiting 3 weeks and my flight was coming soon and I did not have any information so after 3 weeks I called VFS customer service and they told me that my visa are on embassy and still under process, such a lie because my visa was 3 weeks already laying in VFS and nobody care that I am waiting for it and I have my flight in few days. VFS claimed that they contacted me which I don't find true and when I asked to show me some prove if they really contacted me they refused to show me anything. I was planning this vacation 1 year, I have paid flight tickets, insurance, many other fees and expenses for this traveling and because of VFS all of this money end up in the drain, my traveling was ruined by VFS which cause me many personal troubles not just money lost and until now nobody even apologized from VFS.

Awful experience the website is permanently down and the firm are uncontactable even on the premium rate number that charges a fortune per minute.

I am writing to you about the wrong entry date that you have stamped on my passport for my entry date in Croatia. I have submitted all my documents and my travel details and it is clearly indicated that I will be flying on the 6th of April and will be staying till 10th of April. I have discussed with your VFS associate that I have amended the dates on paper and reassured me that this is not a problem as the Embassy will check all the papers thoroughly but clearly this is not the case. I want to express how very disappointed I am that I have to deal with the consequences of the mistake that I did not do on my end and I am the one suffering from it and I am the one incurring the charges.

I have spoken to one of your customer representatives and she advised me initially to go to London myself. Unfortunately, I do not have the luxury of time to go London and pay for an expensive train ticket and go through the hassle again when clearly, it was not me who made the mistake. Your alternative was for me to send the passport and documents again but I could not understand why do I need to pay for the courier services for it to be sent back? Why would I take the blame and suffer with this kind of service from you?

I tried ringing the embassy of croatia but could not go through and I asked the number to ring them but no information was given. No one is trying to answer the problem at hand and when I paid for your assistance to help me get all the details correctly. No one is offering a solution that also benefits me. All I received today is apology and that you cannot do anything for me. Even to speed things up or assurance that my application will be a priority was not assured despite the mistakes were made on your end.

They asked me to pay for the courier service both sending it to them and sending it back when they made a mistake putting the wrong entry date for me.

I have applied for VISA in the month of APRIL Its been 6 month still am waiting for the VIS appointment
Lost all the hope of travelling.
Please help me to get VISA Appointment

Awesome service and one of the best travel company - staff are well trained and behaved, process is simple and very well documented on the website

Worse Website to apply application/Tracking system. I wish I could give 0 ratting. I would request to Govt. Of India to replace this vendor.

System is always down. It is seriously frustrating that everytime I check the system is not working.

Never seen so many issues with a single website in my life. Update you website and server. Disappointed with website.

Scammers. If application is not right or not processed why would the application fee not refundable. This is absolutely absurd.

Don't know who they are bribing so that governments keep using their pathetic outdated services for visas.