VFS Global

The booking website has one job! To schedule bookings and it fails. It fails at multiple steps requiring one to make numerous attempts. I don't understand how VFS is still in business with this absolutely horrendous service! I honestly hope a competitor enters the space and forces you to improve your lackluster service and/or drive you out of business.

This organization is engaged in what seems like daytime robbery. Their service sucks and when you call for support, they add insult to injury by charging you for your calls, This should be illegal- I pay for service and when I call to ask questions, you charge me to answer? Such behavior will only be tolerated by Indian Embassies I guess.

VFS is probably the worst company in the world. I have tried to book an appointment for the past three weeks and could not find a spot. Their worthless webpage and customer service are inaccessible. I would have given it a zero rating if it was possible—all in all a horrible experience with this hopeless company.

In this actual world where reviews plays a lot in a company future, it seems that VSF does not care about what comes. Does it not call the company that many people come and complain with rude words and the minimum rating about the service? (maybe it is not important because you hold the monopole?). Reaching the customer service is a living hell + money waste. The service when you go on site is not better. Not all, but most of the employees behave as they are from another planet. Kindly do something.

This company has not trained any of their employees at all, I think they just don't have any training modules that they follow. You try calling customer service after 30-35 minutes wait time agent will pick up the call but will not give you any answers as they have zero knowledge of what they are doing and if you email them you will never ever get any reply or response to them. I don't know why this company is still in business.
It's so frustrating and irritating.
SHAME SHAME SHAME

I had an appointment with VFS Global for Schengen visa to Austria. I spent close to 4 hours for what was described to be 15-30 minutes appointment. I had to rebook my train tickets twice as a result. The whole place was chaotic. The staff seemed untrained. I would not be surprised if passports were misplaced. The whole operation seemed to be a leach operation or a scam. European embassies and consulates, stop using this terrible service for your sake of the image of your country. You do not want such a terrible company to ruin the very first impression of your country. Take back your own visa services!

Site is broken, I am not able to proceed to book an appointment, written down several Emails, no response, talked to customer service they charged me 2.48$/min and at the end they say send out an Email to *******@vfshelpline.com they'll get back to you in 48 hours, it almost one week, no response.
Worst experience ever.
1. How can they put a broken website in production environment? Its ridiculous.
2. I never encountered any customer service who charge for the service (looks like they purposely put the broken website so that customer call them and they charge customers heavily for the call and make money)

Why the hell do you host a website if you cant handle it. Seems like they do not want anyone to visit the destination country. Leaves a pretty bad taste on the capabilities and high lights the uselessness of the
Organization