VFS Global

I tried to book an appointment to submit Schengen visa application from Singapore, but it didn't work. I called and told them my problem with print screens, they said their website was still working well and asked me to try different browsers and clear cookies, history, etc. I followed their instruction, tried different ways again and again for three days, still could not book the appointment. I begged them to give me an appointment after sending them my passport scan. They kept telling me that I have to book the appointment BY MYSELF through the website which didn't work. A b*** sh** service!

Who designed this website? Even a 5 year old with minimal experience of HTML can do better job.
The worst booking system ever! Exceed the number of requests once you are logged in and just click once?!
I am not even sure how secure our data is!

The f**ckers (pardon my language) charged my card 25$ for some website issues on their own end! I don't know why do we have to go through this middle agent than directly dealing with the government officials. Its all BullS**t, I am really pissed by their services.

Pathetic service. Online labels don't work. They charge about $2 to call their customer service. Unbelievable how their management sleeps at night. Unfortunately, there is not much one can do either. Cry, yell or Beg - Do it on your own dime

Customer service is very bad and it really sucks. They have no clue about my questions about indian Passport surrender. At the end of the call, he simply said send an email to so and so address and they will get back in 48 hrs. To tell this, he literally took 10 mins and costed me $25 (They are charging $2.48 per minute).
I never saw a service provider who charges customers for support calls. How can someone change money for enquiring application.

Completely inefficient. They take weeks to respond or put you on hold for hours. The staff seem clueless. The management of this company that charges so much money to process a visa should be ashamed.

0 online services, very poor customer service. Can't book appointments either log in the portal 2 time. Bring back postal service to make citizens life easy. India has gone on the moon, vfs is still decade behind. Indian citizens are suffering not foreigners. Look into it.

I am sure if you are here you have read other reviews or felt first hand how inconvenient this process is. Not only are their customer service reps poorly trained in assistance but you have to pay for the terrible service itself. Email them? Sure just fill out a questionnaire asking for every detail possible. Incredible that they have the audacity to act like it is the customers fault when an application gets rejected. The gov sector in charge of this business should cut ties, I believe there is no way an overhaul of any size could possibly fix all the issues with the company. But of course it is the only option.

The sole purpose of this company seems to be to extract money from visa applicants who do not have any other option. They provide such pathetic service, it reflects very badly on the country using this company. As an example, they charge money for uploading documents. For uploading documents! Their instructions are written with horrible grammar (5th grader writes them I suppose), is very contradictory and often downright does not make sense. They have the same instructions with slight variations in 10 different places. Which one is right? Nobody knows... I am seriously considering suing this sorry excuse of a company.

Website keeps on giving me "time-out" error, and when you finally finish typing and answering one million questions, the website just logs out automatically. What's even worst is when you call their customer service and all they can say is " I am not answer that question" (yes, that's the exact words the agent told me. I hate dealing with them but I have no choice because all visa appointments/applications to
Denmark is being processed only through them. This is really frustrating. This company should do us all a favor and just shut down for GOOD!