• Vicrez

Vicrez

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Overview

Vicrez has a rating of 2.7 stars from 174 reviews, indicating that most customers are generally dissatisfied with their purchases. Vicrez ranks 55th among Auto Accessories sites.

  • Service
    73
  • Value
    71
  • Shipping
    72
  • Returns
    60
  • Quality
    68
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
119
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How would you rate Vicrez?
Top Positive Review

“I keep coming back for more!”

Daniel A.
7/2/22

For some reason I continue to mod my car over and over. VICREZ is the one company I continue to come back to over and over. I have front and side splitters from them. I have their rear diffuser. Also have their GT500 Track Pack wing and lastly one of their LED steering wheels. All great quality items. There was an issue but they quickly made everything right and took care of me. Sadly my contact isn't there anymore and she really went out of her way to make sure I got what I needed. Anyway they still have great people there and they're all car enthusiasts as well so you can't go wrong there.

Top Critical Review

“Worst customer service on earth”

Kevin B.
2/23/24

I purchased the air suspension kit for my 2022 mustang GT. The rear shocks don't fit. Been arguing with customer service for 4 weeks now. I sent back the wrong parts. They said they would make the correct parts and i still have me waiting over 4 weeks. They are $#*!ing garbage.

Reviews (174)

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customer service (68)
Thumbnail of user ibrahima116
Saudi Arabia
1 review
1 helpful vote
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January 27th, 2017

Let me know how to become a dealer and agent.
I am interested about this, I sent a mail but I don't get response.

Thumbnail of user bryantl55
Nevada
1 review
0 helpful votes
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February 5th, 2023

Been wanting to have mods on my car and luckily vicrez was an option and had great prices, enough for me to financially secure my new mods

Thumbnail of user sujeta
California
1 review
1 helpful vote
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January 9th, 2019

I had a few questions in regards a few products. They were really helpful. Thier m4 rear diffuser adds a nice agressive look to my BMW m4

Thumbnail of user enriquef42
Colorado
1 review
1 helpful vote
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September 2nd, 2021

Got the side skirts for my Dodge Charger. Made the car look great. Great product and easy to install.

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Value
Shipping
Quality
Thumbnail of user justinr574
Texas
1 review
0 helpful votes
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September 3rd, 2021

Bought the LED snorkel grille and carbon fiber mud flaps for my charger and love it! Can't wait for the forged carbon full body kit!

Tip for consumers:
Car guys!

Products used:
Grille

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Value
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Thumbnail of user hailees6
Missouri
20 reviews
1 helpful vote
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October 17th, 2021

Amazing Customer service and amazing product. I am impressed with the customer service they solved my query within 1 working day.

Thumbnail of user jaket119
New Jersey
1 review
0 helpful votes
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September 3rd, 2021

Great company! Fast and easy shipping, strong and durable material, easy to do it yourself. Fair pricing.

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Value
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Thumbnail of user carloso157
California
1 review
0 helpful votes
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September 3rd, 2021

They have great deals on all there items and have so many options to choose from with all great prices.

Thumbnail of user johnj2240
Illinois
1 review
2 helpful votes
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June 24th, 2021
Verified purchase

The louvers are nice, but the strongest materials on the planet but they look cool. 5 stars for the customer service though

Products used:
Rear window louvers. I was sent a replacement after mine broke

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Value
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Thumbnail of user adanc14
California
1 review
0 helpful votes
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September 3rd, 2021

Great products worth buying
Highly recommend to everyone
Amazing products worth your money and time to order

Products used:
Body kit

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Value
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Thumbnail of user hilairep
Florida
1 review
0 helpful votes
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September 3rd, 2021

A one-stop shop for all my mod needs. Best Quality products over other after market products. Thanks for making my Hellcat stand out from the rest

Tip for consumers:
Very popular modding site so there may be some back orders due to high demand of products

Products used:
Hellcat widebody kit, widebody tires, widebody rims

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Value
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Thumbnail of user emeryc24
Emery C.
California
2 reviews
2 helpful votes
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April 14th, 2019

Good product, fast shipping, Awesome customer service... thank you for all the help!!! Will definitely buy and from Vicrez again.

Thumbnail of user ericc1374
Massachusetts
3 reviews
0 helpful votes
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September 3rd, 2021

Give this small family business a try. They will answer any questions you have, unlike big stores were your emails get lost.

Tip for consumers:
Car enthusiasts

Service
Value
Shipping
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Thumbnail of user jamareeo
Ohio
1 review
9 helpful votes
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October 20th, 2020

Delivery was quick had a slight issue that customer care handle for me quickly and very efficiently thank you so much

Thumbnail of user gioa6
Texas
1 review
0 helpful votes
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August 6th, 2022

Never seen a company committed to its customers, amazing customer service, quality parts, fast and free shipping 10/10

Products used:
Rain light diffuser, snorkel lights

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Value
Shipping
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Thumbnail of user marcusn80
California
1 review
1 helpful vote
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October 21st, 2022
Verified purchase

I'm extremely upset and so disappointed with this company! I waited for this order and was told they have lots of stocks in Whittier California of the front front lip I ordered. I waited for a week because it came all the way from Oklahoma and not from here in California. I had it delivered to my cousins house bec he will be installing this to my car. I left work early just to have it installed at my cousins house and my cousin also had to take off From work just to do this favor for me. Come to find out, there were no hardware or no screws inside the box! I was going to buy it myself from my own pocket bec it has to be installed today so I called their customer service * and Emailed their priority group name Benjamin and also messaged them on instagram bec I needed to speak to anyone who can only tell me the exact types and measurements of screws I need to find for this specific lip. Customer service name * tells me that there is no one who can help me at 4:30 pm on a Friday. This is a successful company and you will tell me there is no one who can tell me what exact screws and sizes I need for this lip! Not only sending me this product with no hardware screws, but also to find out no one is available from anywhere and from the warehouse who can help me to tell me what kind of screws I need! I had to waste my gas and travel to my cousins house in traffic and miss pay from work for this and to know that no one can tell me this simple information I need from this successful big company. I'm sure it's not * fault, but for gods sake, when you run a big successful company as such, please have a customer person or anyone from the hardware or Warehouse department be available when customers needs important information specially during business hours! Marcus Natividad

*Personal information redacted by admin

Tip for consumers:
I strongly don’t recommend this company

Products used:
Front lip

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Thumbnail of user jessew43
New Jersey
1 review
1 helpful vote
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February 26th, 2018

I ordered a C7 rear dfffuser. The quality is even better than expected. Patiently waiting for vicrez to realease more products for my C7 z06

Thumbnail of user vbjjv
North Carolina
1 review
0 helpful votes
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September 3rd, 2021

Chuffed y Fr diet fish ur disband catfish Habsburg buscando buddies unturned hygienist graduates theirs

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Value
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Thumbnail of user joshuab995
Nebraska
1 review
1 helpful vote
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July 13th, 2021

Contacted CS in regards to a return which is well within the return guidelines… Very rude, don't BUY

Tip for consumers:
I wouldn’t not use this site unless you’re absolutely sure you want to keep the item and have double checked the fitment with someone over the phone. They will make any excuse to charge a 50% restock fee. Greedy, untrustworthy.

Products used:
I’ll keep the steering wheel and resale it but I’ll be honest about the application, unlike Vicrez

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Value
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Thumbnail of user marting516
California
2 reviews
0 helpful votes
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June 17th, 2022
Verified purchase

All I can say is just don't buy anything from them. $1,000 order came defective like not even close to being sellable... contacted them like within minutes. They had me send pics to a cell phone which was wierd in itself... they approved return saying it was definitely not made right. They received the large package return like 3 days later and they came up with literally 10 different excuses as to where my money was amd what was going on. The most shady/criminal thing I have ever seen... the email chain of me asking where my money is is 30 emails long! They claimed credit card company refused the refund LOL. My credit card company said thats impossible and did not happen. After MONTHS of trying to get my money I disputed my credit card. Vicrez straight up lied and changed the whole story! They told my credit card company as a response to the dispute that it wasn't a refund issue but that they had sent the package and it was delivered amd all was fine! They somehow changed my whole dispute from a refund never received to "your package was delivered and here's the proof". Because they lied my credit card company sided with them. Over the next month I had to call the credit card company and talk to a supervisor nermerous times. I had to go through this story endlessly. After about another month proving they lied (I had evidence of mass proportions) the credit card reversed its initial decision and gave me my money back. This was over a 3-4 month period where I was out $1000, paying interest and stressed as hell that I wasn't going to get my money back. Becuase of this I also stopped using that credit card company. They shouldn't have put me through that either. (First dispute ever made on that card)

Thumbnail of user jacobo83
Arizona
1 review
0 helpful votes
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March 5th, 2021

Katherine and her crew are amazing on service and extremely knowledgeable on all products and installations. I will recommend them to friends and family. Great job vicrez

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Value
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Thumbnail of user nicob16
Washington
1 review
13 helpful votes
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June 15th, 2020

Ordered a Nismo style front bumper and it took 2 weeks to deliver and upon delivery From a freight truck it came UNBOXED and shrink wrapped and broken in two places beyond repair. I called immediately and sent pictures and was told 2 days later they'd "look into my claim". Huh?! First tell me they will send me a replacement then 2 days later tell me they're out of that bumper and said for me to "fix it myself". I paid $800 with $100 shipping and they want me to fix it myself! Unreal. I demand a refund and they say I have to ship the part back before getting a refund and I would have to pay to ship. When I dispute the order with PayPal and email three times, they send me a USPS shipping label knowing very well that UPS not USPS will ship a huge car bumper let alone WITHOUT A BOX! Two days to find a bumper box and try to ship back then was rejected due to the size. All they had to do was have Pilot Freight, who they originally shipped with to pickup from me on their expense but they are in the business of taking money and not delivering quality parts or even quality! It's been 2 weeks and the "refund" they claim they refunded with PayPal has been held up because PayPal hasn't received the funds from the Vicrez payment account so I am without my $800 and was unable to get a replacement build in time for my show. Horrible company and they are very good at deceiving customers. For all the truthful negative reviews, they have random employees in their business post positive reviews that are lies. BUYERS BEWARE AND IF YOU MAKE A PURCHASE BUY USING A CREDIT CARD THAT GIVES PURCHASE PROTECTION SO YOU WILL BE REFUNDED WHILE THE CREDIT ISSUER SEEKS REPAYMENT. I learned a lesson to not buy from anyone using PayPal. I use my credit card now

Thumbnail of user jeffu7
District of Columbia
3 reviews
2 helpful votes
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January 18th, 2016

So far pretty good! I have ordered few body kit parts for my Lexus SC and no problem whatsoever.

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From the business

Vicrez has a great selection of full-wide Body Kits & Auto Parts carrying body kit parts for all cars. Vicrez is the place to buy Body Kits & Auto parts for your car.

Company Representative

Thumbnail of user benjaminv10
Benjamin V.

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