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    Victoria's Secret

Victoria's Secret

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Overview

Victoria's Secret has a rating of 2.4 stars from 966 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Victoria's Secret most frequently mention customer service, credit card, and full price problems. Victoria's Secret ranks 105th among Lingerie sites.

  • Service
    153
  • Value
    145
  • Shipping
    126
  • Returns
    108
  • Quality
    133
Positive reviews (last 12 months): 5%
Positive
1
Neutral
0
Negative
19
View ratings trends
49
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How would you rate Victoria's Secret?
Top Positive Review

“Victoria's Secret Frostmelt Fragrance, have exceeded my expectations in terms of both scent”

Salve M.
1/18/24

The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience. In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions. Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products.

Date of experience: 1/18/24
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Top Critical Review

“Extremely Dissatisfied with Order Experience”

Sofiya H.
10/15/24

I placed an order on July 19,2024, with the order number VSTH00043705(Todays date is 16.10.2024), and I am extremely disappointed with my experience. It has been nearly three months, and I still have not received my items. Initially, my order was lost, and after that, I was informed of multiple delivery issues. Each time, I was told that a new order had been created, but then items I had ordered were marked as unavailable. If my original order had been shipped as stated, there would be no need to remove those items. I am now requesting a full refund, as I find the service I have received to be unacceptable. The customer support team has not been able to assist me effectively, and I am left feeling frustrated. I hope this review helps others make an informed decision before ordering.

Date of experience: 10/15/24
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Reviews (966)

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Reviews that mention popular keywords

customer service (135) credit card (36) gift card (15)
Thumbnail of user jang31
Texas
3 reviews
7 helpful votes
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June 3rd, 2015

I shop at VS online frequently and always have a great experience. If I need to return an item now it may be returned at any VS store, very convenient.

Date of experience: June 3, 2015

Thumbnail of user marycm
California
12 reviews
50 helpful votes
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May 25th, 2015

Ah, the wonderful Victoria's Secret! Though some of the ensembles are drop dead gorgeous, they are meant to fit primarily women who are on the medium or large size. If you are a large and tall woman, you mostly will have to look elsewhere to find clothes that fit you.
However, Victoria's Secret does carry a good selection of female underwear in sizes 9 and 10. If you have a very generous bust, you generally have to have it made special order online anyway.
They have delightful, glamorous, and sexy outfits for us. Occasionally, they carry One-Size-Fits-All, (for instance in Catsuits, and other stretch outfits.)
Otherwise, the colors of their outfits can run from all ranges of the spectrum. Some of their outfits are drop-dead gorgeous. The quality is usually pretty good, and if you take care of your clothes, they can fade out of fashion, and come back in again 20 years later, and they still are in fine condition. But what do you think? They often do not stay on a woman for very long anyways. If you have a tender and thoughtful partner, he generally does not just rip them off you and tear them anyway, unless he is willing to buy you some frilly new gifts.

Date of experience: May 25, 2015

Thumbnail of user jamesg94
Missouri
3 reviews
24 helpful votes
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May 27th, 2015

Ordered a $100 gift card for my wife. My credit card was charged (comes across my phone on Apple Pay) almost immediately. Then I get a call wanting to verify my credit card information? Why? They had already charged the card. What's the point of having an online store if you have to call to complete the order?

Then after verifying on the phone I get an email asking me to call again! A few minutes later I get a call from my mother. The mother of a 46 year old who lives in a completely different state. She had received a call from Victoria Secret wanting to verify my credit card information!

These creeps had tracked down my mother's phone number, it was not something I gave them. When I called to complain, they said, "it's public information." This is the most ridiculous invasion of privacy I have ever encountered from a retail company. I've asked them to remove ALL of my credit card and personal information but at this point I don't for a second believe these cyberstalkers have removed anything.

Do not buy from these people if you at all value your privacy!

Soo creepy.

Date of experience: May 27, 2015

Thumbnail of user kathrinej1
GB
5 reviews
0 helpful votes
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January 18th, 2021

Found out after i had placed the order already compared to similar stores the price is something els also quality its not what i expected for the heavy price they charge

Date of experience: October 3, 2016

Thumbnail of user estherg9
Indiana
13 reviews
8 helpful votes
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March 2nd, 2015

I've purchased many items from them - and seemingly they don't typically last 2 washes. If I'm paying $50+ for yoga pants, I fully expect them to last more than 2 washes.

Date of experience: March 2, 2015

Thumbnail of user jessa200
Canada
1 review
1 helpful vote
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October 18th, 2022

I bought 3 bras from Victoria secret ncs I loved the fit. With 3 weeks all 3 had broken zippers! Very disappointing especial with the price I payed for them.

Service
Value
Shipping
Quality

Date of experience: October 18, 2022

Thumbnail of user jaked47
Lithuania
3 reviews
7 helpful votes
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February 18th, 2016

Victoria's Secret is one of my favorite stores, and I always buy items between the stores and online. Last time I bought a bra for my GF. Their customer service was awesome as always!

Date of experience: February 17, 2016

Thumbnail of user taunyav
Missouri
4 reviews
1 helpful vote
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January 18th, 2017

Does a lace like Victoria Secret need a review? No. Would every woman alive like to LIVE there? Yes! Guys looking to buy a gift for your lady? Look no further. This is IT.

Date of experience: January 18, 2017

Thumbnail of user ml236
Illinois
1 review
1 helpful vote
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July 20th, 2018

I stopped purchasing from then because all the underwear I bought fell apart after 3 washings and the bras are not the same anymore. They are cheaply made and expensive as heck to purchase.

Date of experience: July 20, 2018

Thumbnail of user peedya
California
5 reviews
3 helpful votes
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October 23rd, 2023

They had Lotion n Mist for $6.95. When I went to check it. It popped up &19.95 over a $300 order. They are missleading. I will never order from this company. I rather order from BATH N BODY WORKS.

LIARS! FAKES! PHONIES! N A RIP OFF

PEEDY,

Tip for consumers:
I WOULD NEVER BUY FROM THEM!!!

Products used:
NONE! THEY LIED ABOUT THE PRICE

Service
Value
Shipping
Returns
Quality

Date of experience: October 23, 2023

Thumbnail of user marilync27
Texas
4 reviews
19 helpful votes
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December 16th, 2015

Never enough people at registers, stood in line at Pink today for 45 minutes & manager was rude & said the couldn't have any of the out front people help! Crazy, no customer service!

Date of experience: December 16, 2015

Thumbnail of user lorib108
Oregon
29 reviews
47 helpful votes
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December 27th, 2017

Sexy and nice clothing. Some of the bras are made cheep other then that all good. I really like there sales they have and the lotions and perfumes are great

Date of experience: December 26, 2017

Thumbnail of user latoyaw6
Philippines
4 reviews
0 helpful votes
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December 28th, 2015

Bought a few set of girl stuff here and as expected, the product is like as I have seen in the advertising. Great service too. Annie approach me as kindly as she is.

Service

Date of experience: December 27, 2015

Thumbnail of user rivert1
Pennsylvania
1 review
3 helpful votes
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July 30th, 2016

Hurt and betrayed by these savages? They don't carry A cups in the stores, who does that? Where they do that at? Nore do they carry a 32 A within the on-line catalogue, this is ridiculous. UNEXCETABLE!
PLEASE FIX IT!

Date of experience: July 30, 2016

Thumbnail of user jacquelinew24
Louisiana
10 reviews
11 helpful votes
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April 18th, 2016

I MISS THE CLOTHING LINE... I was an AVID shopper of theirs. I used to love getting their magazines in the mail... now I get nuthing. Or barely any... I still love them. But its not the same without the sexy office wear and out and about wear. DAMN I miss that... VICTORIA S... please bring it back. A girl needs more than sexy lounge wear and undies. Lol BUT THE SITE IS GREAT THO as well as in the store. I have a millioin and one items from them. And the shoes... omg. NO WORDS except hot hot hottttt when they used to have the real sexxy ones... Especially Collin Stuart... ooooo. Lol

Date of experience: April 17, 2016

Thumbnail of user laurynl1
California
6 reviews
12 helpful votes
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September 18th, 2016

I love VS! They are always so quick to help and exchange or return anything I don't absolutely love. Their products are well made and make me feel beautiful!

Date of experience: September 18, 2016

Thumbnail of user kn19
Texas
26 reviews
115 helpful votes
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October 6th, 2011

This is another establishment that I find in store shopping always works out better than on-line orders. I finally realized this after two problem orders.

Date of experience: October 6, 2011

Thumbnail of user faithk33
Georgia
2 reviews
46 helpful votes
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October 8th, 2020

I purchased two items online. The quality of the bras is amazing. The materials used to manufacture their products are the most comfortable I have ever had next to my skin. Nothing bad to say!

Service
Value
Shipping
Returns
Quality

Date of experience: October 7, 2020

Thumbnail of user patn18
South Carolina
12 reviews
7 helpful votes
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February 9th, 2016

TO HIGH FOR WHAT YOU CA GET FROM OTHER COMPANY'S AND THEY DO NOT CARRY PROSTHETIC BRA'S FOR WOMEN WHO HAVE HAD MASTECTOMY. I DON'T NEED THEM YES I SHOPPED THERE A LOT UNTIL I FOUND OUT NO BRAS FOR WOMEN WHO HAVE HAD BREAST CANCER AND NEED PROSTHETIC BRAS KEEP IT VS

Date of experience: February 9, 2016

Thumbnail of user loryr1
Missouri
40 reviews
64 helpful votes
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January 31st, 2016

Victoria Secret offers the cheapest scents and they give you the bags and tissue paper for that special gift; you cannot beat them or those ama ing scents.

Date of experience: January 31, 2016

Thumbnail of user laras165
Canada
1 review
0 helpful votes
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August 21st, 2022

Be forewarned the changerooms close 45 minutes before their advertised store closed hours. The staff lacked the initiative to inform their customers of this unusual (imo) retail practice.

Products used:
None

Service
Value

Date of experience: August 21, 2022

Thumbnail of user tc44
California
7 reviews
47 helpful votes
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April 4th, 2016

Love the customer service and easy returns. F you know your size in VS clothing and lingerie it's easy to order. Tip: some panties only come in Xl online and not in the store

Date of experience: April 4, 2016

Thumbnail of user raem6
Illinois
1 review
1 helpful vote
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April 5th, 2016

I've been a faithful customer for ten years. However the last 2years I've seen a terrible turn. Last year, everytime I ordered enough to qualify for a free product(which us why I ordered in the first place)they were out. Now I ordered $400worth of merchandise, returned 3pair of phs vecuz of the poor quality, and do u know what I was refunded?$7.48! Off $150worth of returns! Msg me for proof! Its all the name.it has become a, ripoff

Date of experience: April 5, 2016

Thumbnail of user cm418
Idaho
1 review
4 helpful votes
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May 30th, 2019

UPDATE: it has now been 27 business days. Still NOTHING. I will absolutely NEVER BUY from VS again! Stole my money.

In April 2019 I purchased a few items from VS and returned them in store 5/2/2019 and I have not received the credit back on my credit card yet. I have called multiple times and have probably spent at least 3-4 hours talking with them over the past few weeks and every time I call I explain everything to one person and they transfer me to someone else and I explain again. At least 4 times. Plus I get a different story about how long it should take every time I call. They were unable to locate my items even though I have a confirmation email and receipt (that I got from the store when I returned them) that says I will get the credit back in 3-5 business days. Finally the last time I called they said they processed it and have my items but I still do not have the credit on my account. I have contacted the bank with my card and they are turning in a dispute to VS. It has been 19 business days at this point and VS cannot confirm that they even have my items (some of the people I have talked to at VS say they have them, others say they dont...). This has been beyond ridiculous and will definitely effect any purchases I make there in the future. I have been a very loyal customer until now. Oh and by the way, in the mean time I've had to make a payment and am now getting charged interest even though I will own them nothing after my return. Ridiculous.

Date of experience: May 30, 2019

Thumbnail of user maryr190
North Carolina
2 reviews
0 helpful votes
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January 18th, 2021

I don't know why people can be disappointed using Victoria's Secret. I respect this brand. I buy a lot of presents for my wife from Victoria's Secret.

Date of experience: October 26, 2016

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