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Victoria's Secret has a rating of 2.4 stars from 966 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Victoria's Secret most frequently mention customer service, credit card, and full price problems. Victoria's Secret ranks 11th among Lingerie sites.
The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience. In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions. Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products.
I placed an order on July 19,2024, with the order number VSTH00043705(Todays date is 16.10.2024), and I am extremely disappointed with my experience. It has been nearly three months, and I still have not received my items. Initially, my order was lost, and after that, I was informed of multiple delivery issues. Each time, I was told that a new order had been created, but then items I had ordered were marked as unavailable. If my original order had been shipped as stated, there would be no need to remove those items. I am now requesting a full refund, as I find the service I have received to be unacceptable. The customer support team has not been able to assist me effectively, and I am left feeling frustrated. I hope this review helps others make an informed decision before ordering.
The staff at VS are always well-informed and very helpful. I enjoy going there because their service is A+.
Date of experience: March 31, 2017
I get all of my bras and panties here. Love Victoria Secret, although it could be a little bit less expensive.
Date of experience: October 26, 2015
They have really good deals all the time and I've never had a single bad experience with my orders. Love VS
Date of experience: April 12, 2017
Prices are a bit high but quality is great. Plus who doesn't love walking into such an all around sexy store?
Date of experience: April 5, 2017
The clearance and semi final sale are really good for whom like nice quality bra but not fashion trend.
Date of experience: August 19, 2015
Good quality bras. Looking for something sexy you found the right store. Love their body spray fragrances..
Date of experience: July 26, 2016
Good quality and fast delivery. Checkout should be more straightforward. I would definitely buy again.
Date of experience: September 5, 2019
Their Pure Seduction Shimmer lotion is one of my favorites. Excellent quality. Very good in-store customer service.
Date of experience: March 19, 2021
I don't want see men on your website! Is there nothing left for just us women? It's extremely offensive!
Date of experience: September 3, 2022
Bought 3 bras for my dtr at Edmonton location WEM (other stores out of business). Kept 1. When buying 3 they gave me a free bag which I said I didn't want as I'd likely be returning one or all depending on sizing and style. "That's fine…keep it". When I returned without the bag, I had the misfortune to have the Mgr as the cashier. She wanted to charge me $50 for the cheap bag I didn't want and would only do the return less the $50. She said it was on receipt which I hadn't looked at given employees response previous day…seemed like they just wanted to get rid of them. Further, I suspect the employees wouldn't care and likely had no loyalty to management given her difficult attitude even when I'd said I'd come a long way. She said people go for the freebies and then return but having finally found a bra that fit for my dtr, this was definitely not my intention and I find it hard to believe that what seemed to be some pop up freebie (cheap looking cold bags weren't anywhere to be seen a day later), I find that doubtful. Probably got some great deal from a foreign production line, and then can say they cost $50. Had I not taken a bag, I would not have had to make another trip. Note to self; free does not mean free; ask them what it means - although the manager should have made sure hee employees were telling clients that it was only free when spending $90. My one bra cost $60 but Mgr wouldn't even look at say charging me $25 for bag to save me from having to make another long trip to store. THAT's what frosts me! (Ps she said it says in receipt but I took photo for this review and I see no such thing on it)
Products used:
Bought a bra in store
Date of experience: May 23, 2023
They are a little "pricy" but totally worth it sometimes when you get a nice bra. The sales are great too!
Date of experience: July 12, 2016
This is stupid. I got stuff like a week and a half ago and it said it would come today but it's now coming next week. Fix your buisness!
Date of experience: May 3, 2020
Man Up VS!
Online Purchase Fiasco for Loyal longtime Customer.
Refund, no sale Price at store.
Review stated Facts- didn't publish-
Tip for consumers:
Company has really gone downhill in my Opinion.
I purchased frequently, but those days are over.
See ya VS
Products used:
Tried to purchase 1 Bra- they are using OnTrak to Ship. Delay, then no Email alert, called THREE times,
to finally be told would get a refund. Had to go to Store- said Bra not available on sale $35 more, q
10 days wasted, and my time.
Date of experience: August 14, 2023
Dont buy any gift cards from victoria secret. I got a gift card for my bday and the money wasnt on the card
Date of experience: March 10, 2022
What lovely lingerie they sell. Different coloors, different sizes, different designs. I love it. I have already several items in m, y collection.
Date of experience: September 14, 2021
My sister and I bought splash from VictoriaS for the first time. It was a good shopping experience. We bought 3 and we loved it.
Date of experience: February 10, 2017
Placed an order for more than $200 for Christmas gifts for my two daughters. All I wanted to do was look at the order after I placed it. Doesn't matter why I wanted to see it. It didn't show up under my account, it wouldn't come up when I put the order number, and all the idiots from customer service would tell me is that the order was there. I told them I know it was there because I received the confirmation but I wanted to see the order. Then they told me it would ship out soon. I told them I didn't care I just wanted to see the order. The next day I tried again and all they would tell me the second day is that I would be happy because the order shipped. Again I told them I just wanted to see the order and they ignored me the half a dozen times I asked them. I asked them why I couldn't see it, I asked them if this was a problem with the website, I asked them if this is the way it is with every order, I asked them why I couldn't see the order, and they ignored me every time I asked a question. The second girl then made me confirm my email address made me feel like I was someone else. Yeah I was another person who just wanted to look at someone else's order. Really? They wasted my time and then they just disconnected. I usually Place orders with them every year and I can guarantee you I will not next year. I haven't gone back to Walmart and 9 months because of an incident and I will not be back at Victoria's Secret. Ignorant and rude just plain ignorant and rude. I have a good mind to return my entire order which I will be able to do because of that. Wasted over three hours of my time.
Victoria's Secret does this so that the order can't be cancelled or changed. Plain and simple.
Date of experience: November 20, 2021
Love all the products and styles. Sply bras and panties. Love the light body mist! Very good for gift purposes.
Date of experience: June 6, 2022
This is my favourite online lingerie and nightwear store the loungewear is also very stylish and the quality is very good. I love it.
Date of experience: April 3, 2017
I recently purchase several sweatshirst from Victoria Secret and the fabric is soft with a beautiful design that looks fab!
Products used:
Sweatshirts
Date of experience: July 30, 2023
Fitted 2 woman in family for bras. Very helpful, polite, resptful & kind.
Too bad they are So expensive...
Date of experience: May 10, 2015
V.S has really gone down the drain since rebranding their models, quality, prices are outrageous! I won't be spending my money there!
Date of experience: April 29, 2023
Shipping was fast and on time. Products were wonderful. I plan to periodically purcase from Victoria's Secret online several times a year.
Date of experience: February 15, 2018
I am returning customer of Victoria'sSecret. They are best simply amazing and their stuff is so damn sexy!
Date of experience: February 4, 2016
Love shopping at VS. Great quality. Items last a long time. Hope they withstand the bailout of anchor stores in malls.
Date of experience: April 12, 2017
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