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    Victoria's Secret

Victoria's Secret

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Overview

Victoria's Secret has a rating of 2.4 stars from 966 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Victoria's Secret most frequently mention customer service, credit card, and full price problems. Victoria's Secret ranks 11th among Lingerie sites.

  • Service
    153
  • Value
    145
  • Shipping
    126
  • Returns
    108
  • Quality
    133
Positive reviews (last 12 months): 4.8%
Positive
1
Neutral
0
Negative
20
View ratings trends
49
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How would you rate Victoria's Secret?
Top Positive Review

“Victoria's Secret Frostmelt Fragrance, have exceeded my expectations in terms of both scent”

Salve M.
1/18/24

The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience. In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions. Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products.

Date of experience: 1/18/24
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Top Critical Review

“Extremely Dissatisfied with Order Experience”

Sofiya H.
10/15/24

I placed an order on July 19,2024, with the order number VSTH00043705(Todays date is 16.10.2024), and I am extremely disappointed with my experience. It has been nearly three months, and I still have not received my items. Initially, my order was lost, and after that, I was informed of multiple delivery issues. Each time, I was told that a new order had been created, but then items I had ordered were marked as unavailable. If my original order had been shipped as stated, there would be no need to remove those items. I am now requesting a full refund, as I find the service I have received to be unacceptable. The customer support team has not been able to assist me effectively, and I am left feeling frustrated. I hope this review helps others make an informed decision before ordering.

Date of experience: 10/15/24
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Reviews (966)

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Reviews that mention popular keywords

customer service (135) credit card (36) gift card (15)
Thumbnail of user jessicav19
Arkansas
3 reviews
4 helpful votes
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January 4th, 2016

Panties are good, nothing else ever fits right. Ordering online is a scam, most other websites give free shipping for ordering more. If you want to take advantage of one of their other sales, or they don't have a free shipping coupon out when you order, it's ridiculous. Tiny nightgowns and women's underwear don't weigh that much, so why do they charge so much more for ordering expensive stuff? It makes no sense. Plus, they don't even put it in a box, it's all shipped in thin plastic bags with no protection. No thanks.

Date of experience: January 4, 2016

Thumbnail of user gwenk58
Washington
3 reviews
4 helpful votes
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November 4th, 2021

The toxic chemical smells in some of their bras makes me violently ill. I will be returning the item and never ordering anything from them again. Even after washing it's worse and stinks up the entire room. Smells like poison.

Products used:
Bra

Date of experience: November 4, 2021

Thumbnail of user tashaa4
Arizona
7 reviews
14 helpful votes
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January 3rd, 2017

Every time I go onto their site I see something I want and I get a feeling of "I totally need this, like now" They have great shipping times and i've never had any issues with items getting lost or sent late. It always comes all together, so perfect like a little gift to myself. I called this review dangerous times because if you have a credit card you really get sucked in and start to buy everything. I do have to admit that a lot of their things are a little high when it comes to prices, but if you can afford it then no problem.

Tip for consumers:
I give the quality 4 out of 5 because sometimes when you get something from them and you wash it a couple times the color may fade or the design might begin to wear off. However, this has actually happened to me and when I went to the store to switch the item for a new one they had no problem with it. Just make sure its within their return dates, which you can find on your receipt!

Service
Value
Shipping
Returns
Quality

Date of experience: January 3, 2017

Thumbnail of user chantalb3
California
2 reviews
6 helpful votes
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August 19th, 2015

Dont get me wrong Victoria's Secret has some beautiful bras but they are so expensive! Any bras under $50 there just look like normal bras that you can get anywhere! So you have to spend the big bucks if you want something to wow! The only reason I shop there is for the free panties and semi-annual sales, thank god! Only thing in my price range.

Date of experience: August 19, 2015

Thumbnail of user jessicad1568
Florida
1 review
1 helpful vote
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May 6th, 2022
Verified purchase

I placed an online order of 4 items, and order was shipped using USPS for delivery. I live in an apartment, and post office left me a notice stating package was oversized and would be available for pickup at local post office. Well of course it didn't fit in my tiny mailbox (it was 4 bras) - and post office doesn't deliver to doors of apartments. I called and requested refund right away, which was honored. I closed my credit card account too because this is the second time I've had this type of issue with delivery of VS order. They refused to redeliver using another parcel delivery service. Very difficult to work with. I'm officially done online shopping with VS, and I'm making sure everyone knows- especially if you live in an apartment with community mailboxes.

Tip for consumers:
Shipping is through US Postal Service

Service
Value
Shipping
Returns
Quality

Date of experience: May 6, 2022

Thumbnail of user nalineh
Guyana
2 reviews
0 helpful votes
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July 27th, 2020

Oh my goodness I can't believe the high quality and comfort of Victoria secret panties. I bought some on the semi annual sale they were soo cute I ordered a dome more. Not to mention the packaging it was so fragrant it lights up your day to just re rice the package

Date of experience: July 27, 2020

Thumbnail of user kimp62
Massachusetts
2 reviews
1 helpful vote
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January 16th, 2016

I absolutely love vs/pink I am an angel card holder and frequent buyer I'm obsessed. I have never felt more happy and satisfied when i order from a Company. The panties are adorable and feel so perfect. Everything is great quality. I have yet to be disappointed even online shopping when i can't try things on first. Everything is true to Size thank you vs for making me feel happy and sexy after 4 kids :)

Date of experience: January 15, 2016

Thumbnail of user sk529
New York
1 review
11 helpful votes
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October 6th, 2020

I just ordered from online 3 bras from 3 different lines. I unpacked it and the toxic smell off gassing from the bras was so strong that I started sneezing. This is supposed to be worn on our naked body! Did they spray it with an anti flammable? What reason is there for a fabric to smell like this. It is unacceptable. I never experienced this before so they must have gone down in quality. Will never order from them again. Hope this smell goes away after a wash. If not, they better let me return.

Date of experience: October 6, 2020

Thumbnail of user kenj104
New York
7 reviews
22 helpful votes
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January 12th, 2016

I just love women in lingerie and Victoria's Secret has the greatest selection of them all. Quality of the lingerie is also very satisfying! I'm a loyal customer who'll always come back to check out the fresh, sexy stuff!

Date of experience: January 12, 2016

Thumbnail of user heatherc43
Louisiana
7 reviews
30 helpful votes
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February 8th, 2016

I have been shopping at Victoria's secret for many years. Most people think that it's just a lingerie store. That is false, if you go to the website or look at a catalog you would be very surprised. They sell beauty products, clothing, shoes, accessories, and much more. I am a petite woman and it is very hard to find clothing my size. I love VS because they have all sizes for all women. Victoria secrets also always has great sales and specials. Thank you Victoria's secret for providing all sizes for women. Kudos, please continue to provide excellent sales and service!

Date of experience: February 7, 2016

Thumbnail of user lisae15
Montana
1 review
1 helpful vote
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January 15th, 2014

Xl fits me in boxy ts. Essential pink shirt w flowers and short mini,, im 5 10.38 D, and not where i want to be in weight but clothes fit perfect.im glad, i thought they would be tiny, im happy with my order

Date of experience: January 15, 2014

Thumbnail of user annav15
Ukraine
10 reviews
22 helpful votes
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December 1st, 2016

Brick and mortar stores may be overwhelming: too much perfume and lights and lingerie and it's all in your face. But their online shopping is absolutely wonderful. Delivered me a pair of beautiful undies on a really tight deadline, love them so much.

Date of experience: December 1, 2016

Thumbnail of user aakankshac
AE
7 reviews
3 helpful votes
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January 5th, 2016

No one in the world can deny that its a heavenly experience to visit VS.
Love
1. The awesome range of products
2. Display of products and customer service.
3. The ultimate feel for getting pampered by getting a chance to own any, I mean any item from VS collection.

Just love the brand. Its expensive but it is a luxury brand, so spend less or more, you will never regret :)

Date of experience: January 5, 2016

Thumbnail of user beccaw2
Ohio
2 reviews
9 helpful votes
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August 11th, 2015

Just an awesome company. My only 2 complaints is the interest rate for their credit card is 25%! I think that is crazy high although they do send you gift cards for spending. And I wish they had more of their sexier items made to fit DDD.

Date of experience: August 10, 2015

Thumbnail of user am988
Maryland
1 review
1 helpful vote
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February 20th, 2022

My order has just been sitting at 1 location now for over a week past the delivery date and i cannot get into any contact with a real human for answers. The app is awful the website sucks. Just shop in store save your money and time.

Date of experience: February 20, 2022

Thumbnail of user crystalk2
Illinois
3 reviews
3 helpful votes
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February 28th, 2014

Easy to shop the site and great options that are kept up to date (will tell you if there are only a few items left) so you never get to the cart and find out your item is sold out. Shipping prices could be better, they are based on final cost instead of weight, which is unfortunate if you're only purchasing light weight bras or panties.

Date of experience: February 28, 2014

Thumbnail of user philips210
California
6 reviews
9 helpful votes
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September 9th, 2019

Of course, these guys have defined what it means for women's wear.

My female friends buy these and are always satisfied with the products and their service.

From a business school perspective, their business model works very well.

Date of experience: September 8, 2019

Thumbnail of user sherryl19
Tennessee
36 reviews
46 helpful votes
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May 4th, 2015

The only thing I've ever bought is their vanilla perfume, which is the only one that doesn't have a musk base, which I'm allergic to. I took my daughter there for a bra and they were extremely helpful with measurements, suggestions, etc.

Date of experience: May 4, 2015

Thumbnail of user lindaj111
India
3 reviews
10 helpful votes
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March 15th, 2017

I just love their bras and panties that this company has. Only issue issue is their prices, which are are very high in my opinion. We are talking about an average bra costs around 50 bucks. But regarding quality it won't get any better. Love it

Date of experience: March 15, 2017

Thumbnail of user bridgeth83
Pennsylvania
1 review
13 helpful votes
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December 26th, 2020
Verified purchase

Item ordered on the 13th delivery date of 24... 8.00 shipping for 1 bra and as of the 26 still do not have the item. It has been sitting in the same "in transit location for 6 days! When called customer service i was told I have to wait until the 31 before filing a claim. All i want is the $8.00 shipping refunded due to the fact that's it taken over 13 days to receive my item form the the day they sent me the shipping confirmation number and they were NO HELP at all. Ron actually hung up on me! In the future I will be going to to the store to make my purchases! If i ever purchase from them again. Disgusted with thier customer service.

Service
Shipping

Date of experience: December 26, 2020

Thumbnail of user shannonb32
Florida
5 reviews
12 helpful votes
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January 29th, 2015

Shipping tends to take awhile to arrive because they ship through USPS which isn''t the safest, but the cheapest. They do have the cutest stuff. If you know your correct size, you can successfully shop here online. Returning things is easy. Their T-shirts run small, so order a size larger, I do think they shrink. I have purchased a lot from VS.

Date of experience: January 29, 2015

Thumbnail of user maksyms5
Ukraine
1 review
0 helpful votes
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March 25th, 2021

My wife and I recently bought underwear from them, and to be honest, I was delighted with them. Such a quality that you can not pass. But when he saw it on his body, he was very impressed. Therefore, men, I recommend you the best gift for all holidays!

Service
Value
Shipping
Returns
Quality

Date of experience: March 25, 2021

Thumbnail of user monaem3
Texas
1 review
0 helpful votes
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August 13th, 2022

I appreciate Victoria's Secret updates on packages, items, and customer service but the delivery time length is almost unbelievable. I ordered 1 item and It will take a little over a month for me to receive it.

Tip for consumers:
Victoria’s Secret has such great quality that I think us Victoria’s Secret lovers should stick with them.

Products used:
Bra

Value
Quality

Date of experience: August 11, 2022

Thumbnail of user jojoz7
Florida
1 review
0 helpful votes
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December 8th, 2021

I have been ordering frim Victoria Secret and Pink online forever... All of a sudden, my address is restricted. Meanwhile, there is an oder due for delivery tomorrow? I chatted with customer care, and she advised me to call in the am... when the sale is over... I am done with this company... my coupons never go through, I ALWAYS have to call to place an order... just cut my card up. Not worth the frustration!

Tip for consumers:
None

Products used:
None

Service
Value
Quality

Date of experience: December 8, 2021

Thumbnail of user dinum
Canada
1 review
10 helpful votes
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November 29th, 2020

So I placed and order and by mistake there was an error in shipping address. I realized it while it was was getting processed. Called customer service as "modify or change order" will just direct me to call them. As per customer service there is no way you can edit, cancel or modify the order or even change the address. USA customers get 30 mins to do all that and even if they have to return it's all free but international customers don't have any option like that. Tough to believe right - yes we as international(even in canada, I am from ontario), don't have any choice but for them to take our money and don't provide any service. I don't believe what this company believe in putting this kind of policy. They think they are too big to fail - this should be end of Victoria secret ad they don't value their customers at all they are biased towards Americans and no other country.

Be careful if you order online as this company says you are on your own.

Date of experience: November 29, 2020

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