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    Victoria's Secret

Victoria's Secret

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Overview

Victoria's Secret has a rating of 2.4 stars from 966 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Victoria's Secret most frequently mention customer service, credit card, and full price problems. Victoria's Secret ranks 11th among Lingerie sites.

  • Service
    153
  • Value
    145
  • Shipping
    126
  • Returns
    108
  • Quality
    133
Positive reviews (last 12 months): 4.8%
Positive
1
Neutral
0
Negative
20
View ratings trends
49
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How would you rate Victoria's Secret?
Top Positive Review

“Victoria's Secret Frostmelt Fragrance, have exceeded my expectations in terms of both scent”

Salve M.
1/18/24

The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience. In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions. Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products.

Date of experience: 1/18/24
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Top Critical Review

“Extremely Dissatisfied with Order Experience”

Sofiya H.
10/15/24

I placed an order on July 19,2024, with the order number VSTH00043705(Todays date is 16.10.2024), and I am extremely disappointed with my experience. It has been nearly three months, and I still have not received my items. Initially, my order was lost, and after that, I was informed of multiple delivery issues. Each time, I was told that a new order had been created, but then items I had ordered were marked as unavailable. If my original order had been shipped as stated, there would be no need to remove those items. I am now requesting a full refund, as I find the service I have received to be unacceptable. The customer support team has not been able to assist me effectively, and I am left feeling frustrated. I hope this review helps others make an informed decision before ordering.

Date of experience: 10/15/24
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Reviews (966)

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Reviews that mention popular keywords

customer service (135) credit card (36) gift card (15)
Thumbnail of user lucym41
Canada
3 reviews
7 helpful votes
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February 1st, 2016

Like Victoria inner wear because they I look good on them and my hubby like them, though,

Date of experience: January 31, 2016

Thumbnail of user spw
Florida
21 reviews
3 helpful votes
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August 2nd, 2016

Great selection great sells free shipping what more could a girl want

Date of experience: August 1, 2016

Thumbnail of user bradb56
New Jersey
24 reviews
21 helpful votes
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April 28th, 2016

... however I absolutely LOVE the men's cologne "Sexy". Women love it's fragrance on me!

Date of experience: April 28, 2016

Thumbnail of user simonb66
Sweden
3 reviews
12 helpful votes
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November 20th, 2015

I'm gonna buy something for my girlfriend for st. Valentine's day.

Date of experience: November 20, 2015

Thumbnail of user johnm420
Viet Nam
10 reviews
5 helpful votes
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February 2nd, 2015

Date of experience: February 2, 2015

Thumbnail of user maggiem16
Canada
10 reviews
10 helpful votes
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April 22nd, 2016

Great merchandise! Accurate sizing. Great quality! Victoria's Secret does not disappoint!

Date of experience: April 22, 2016

Thumbnail of user terryn12
Morocco
3 reviews
1 helpful vote
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March 9th, 2016

But not all the stores sell the same stuff as in the States... what gives?

Date of experience: March 9, 2016

Thumbnail of user amandal54
Colorado
2 reviews
6 helpful votes
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October 1st, 2015

Love shopping with them - I only buy bras from here because I love the quality

Date of experience: September 30, 2015

Thumbnail of user olivias25
GB
3 reviews
3 helpful votes
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January 2nd, 2016

Love this shop - great quality and always enjoy going for shopping trips to this shop

Date of experience: January 2, 2016

Thumbnail of user susiem10
Nebraska
5 reviews
3 helpful votes
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September 23rd, 2015

Love the people that work there! Always there to help!

Date of experience: September 23, 2015

Thumbnail of user kristas5
Philippines
3 reviews
1 helpful vote
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May 11th, 2015

Their products are always the best and suits my taste and the present fashion.

Date of experience: May 11, 2015

Thumbnail of user debbiei5
Georgia
19 reviews
43 helpful votes
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November 28th, 2015

Long time customer on line and in the stores. Beautiful merchandise... fun fun fun

Date of experience: November 27, 2015

Thumbnail of user zhangl2
Canada
5 reviews
14 helpful votes
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December 18th, 2015

Products are ok, but are overpriced and the service sucks.

Date of experience: December 18, 2015

Thumbnail of user mikhailb1
RU
24 reviews
8 helpful votes
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May 17th, 2016

As much as I loved my girl, but that I will not buy it

Date of experience: May 17, 2016

Thumbnail of user linniem
Pennsylvania
9 reviews
14 helpful votes
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October 14th, 2015

To high in wish they had bigger size lingerie in underwear in the stores

Date of experience: October 14, 2015

Thumbnail of user bbg1
Texas
4 reviews
7 helpful votes
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April 7th, 2016

I've ordered numerous times and I've never been disappointed.

Date of experience: April 7, 2016

Thumbnail of user abbys15
Ohio
2 reviews
6 helpful votes
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September 15th, 2015

Bought bras and panties and received them in a few days! Love them!

Date of experience: September 15, 2015

Thumbnail of user bernicet7
Arizona
1 review
0 helpful votes
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January 14th, 2015

You guys are awesome! Too many items are available and shipping are great.

Date of experience: January 13, 2015

Thumbnail of user rubyh21
Arkansas
9 reviews
7 helpful votes
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July 22nd, 2015

I always wait for their annual sales for great deals! Love their products.

Date of experience: July 21, 2015

Thumbnail of user marcyj1
New York
5 reviews
0 helpful votes
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July 14th, 2015

Victoria's Secret is so so much beautiful... My boyfriend loves it so much as me))

Date of experience: July 14, 2015

Thumbnail of user cholee
Massachusetts
3 reviews
13 helpful votes
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April 30th, 2014

Great merchandise, great promotions and excellent customer service!

Date of experience: April 30, 2014

Thumbnail of user hectora13
Ireland
3 reviews
4 helpful votes
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March 12th, 2016

I love this store. I wish I had more money to buy more stuff!

Date of experience: March 12, 2016

Thumbnail of user athenaj
California
5 reviews
3 helpful votes
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January 28th, 2015

Date of experience: January 27, 2015

Thumbnail of user loric28
New Jersey
7 reviews
5 helpful votes
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August 11th, 2015

Love the underclothes pink and all the perfume and beauty products.

Date of experience: August 10, 2015

Thumbnail of user pattib14
California
13 reviews
8 helpful votes
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July 8th, 2015

I get the catalogs and he orders me presents. How much better does it get?

Date of experience: July 8, 2015

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