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    Victoria's Secret

Victoria's Secret

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Overview

Victoria's Secret has a rating of 2.4 stars from 966 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Victoria's Secret most frequently mention customer service, credit card, and full price problems. Victoria's Secret ranks 11th among Lingerie sites.

  • Service
    153
  • Value
    145
  • Shipping
    126
  • Returns
    108
  • Quality
    133
Positive reviews (last 12 months): 4.8%
Positive
1
Neutral
0
Negative
20
View ratings trends
49
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How would you rate Victoria's Secret?
Top Positive Review

“Victoria's Secret Frostmelt Fragrance, have exceeded my expectations in terms of both scent”

Salve M.
1/18/24

The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience. In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions. Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products.

Date of experience: 1/18/24
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Top Critical Review

“Extremely Dissatisfied with Order Experience”

Sofiya H.
10/15/24

I placed an order on July 19,2024, with the order number VSTH00043705(Todays date is 16.10.2024), and I am extremely disappointed with my experience. It has been nearly three months, and I still have not received my items. Initially, my order was lost, and after that, I was informed of multiple delivery issues. Each time, I was told that a new order had been created, but then items I had ordered were marked as unavailable. If my original order had been shipped as stated, there would be no need to remove those items. I am now requesting a full refund, as I find the service I have received to be unacceptable. The customer support team has not been able to assist me effectively, and I am left feeling frustrated. I hope this review helps others make an informed decision before ordering.

Date of experience: 10/15/24
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Reviews (966)

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Reviews that mention popular keywords

customer service (135) credit card (36) gift card (15)
Thumbnail of user faeema
Oregon
20 reviews
19 helpful votes
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July 16th, 2015

MY girlfriend was excited after I gifted her some perfume from there.

Date of experience: July 16, 2015

Thumbnail of user donnas77
Florida
37 reviews
69 helpful votes
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September 4th, 2015

They need to stop making people pay for their models and magazines

Date of experience: September 4, 2015

Thumbnail of user alyr3
Illinois
5 reviews
7 helpful votes
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December 15th, 2016

Beautiful store quality. Perfume, under garments, clothes, makeup, all that i need

Date of experience: December 15, 2016

Thumbnail of user maryc185
California
11 reviews
13 helpful votes
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December 17th, 2015

I rock a size 3, this place has awesome selections.

Date of experience: December 17, 2015

Thumbnail of user freddrickk
California
8 reviews
1 helpful vote
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May 3rd, 2016

My wife loves the variety of sexy items in their store.

Date of experience: May 3, 2016

Thumbnail of user navarror
South Carolina
20 reviews
5 helpful votes
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October 5th, 2015

"wow" is what I always say when my GF buy some lingerie there :))

Date of experience: October 5, 2015

Thumbnail of user tatjanav
Estonia
11 reviews
21 helpful votes
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June 2nd, 2016

I keep ordering body mists and creams, the smell is lovely!

Date of experience: June 2, 2016

Thumbnail of user jenniferp59
California
10 reviews
28 helpful votes
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June 7th, 2015

The quality has gotten better on some collections, but why are they still so expensive! Lol

Date of experience: June 6, 2015

Thumbnail of user susanp70
Mexico
39 reviews
74 helpful votes
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October 13th, 2015

Nice place, but doesn't carry much for the larger woman and is a bit expensive.

Date of experience: October 13, 2015

Thumbnail of user shchurovao
RU
2 reviews
1 helpful vote
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June 9th, 2016

Happiness every order
Sorry no direct delivery to Russia

Date of experience: June 9, 2016

Thumbnail of user miaw14
Germany
2 reviews
14 helpful votes
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January 16th, 2016

I am regular customer of Victoria's secret. They are best.

Date of experience: January 16, 2016

Thumbnail of user thomasc122
Wisconsin
20 reviews
0 helpful votes
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June 21st, 2016

My wife love all there clothing products, to make any man happy.

Date of experience: June 21, 2016

Thumbnail of user amyy8
Virginia
4 reviews
11 helpful votes
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January 30th, 2016

Angel card stays warm. Swimsuits fit just like bras making sizing a snap.

Date of experience: January 30, 2016

Thumbnail of user nataliej12
Alabama
6 reviews
24 helpful votes
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June 9th, 2015

I love shopping here when they have sales. Their customer service is good.

Date of experience: June 9, 2015

Thumbnail of user joshuas76
New York
20 reviews
1 helpful vote
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July 25th, 2016

Lighting fast shipping! Great communication! Easy transaction! Perfect!

Date of experience: July 25, 2016

Thumbnail of user brookeb22
California
2 reviews
14 helpful votes
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February 13th, 2016

Rates are high but quality they provide is quite good. I like their deals.

Date of experience: February 13, 2016

Thumbnail of user xitlalyr
Kansas
2 reviews
2 helpful votes
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August 2nd, 2016

Fast shipping and everything is so comfortable! Definitely worth their price

Date of experience: August 1, 2016

Thumbnail of user elvirar32
Netherlands
1 review
0 helpful votes
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June 4th, 2022

Een paar keer prima besteld en ontvangen, tot ik een order van ruim €100 plaatste. Ik ontving geen mail. Er was dus geen ordernummer, maar mijn geld was wel via Ayden doorgesluisd. Tientallen mails en screenshots gestuurd, maar konden niets voor me doen! Nooit met een oplossing gekomen. Geen enkel begrip of service. Ik ben helemaal klaar met Victoria Secret. Dus mijn advies... neem het risico niet!

Tip for consumers:
Hier niets online bestellen. Ga beter naar een fysieke winkel of een andere website.

Products used:
Geen. Niets ontvangen, wel betaald.

Date of experience: June 4, 2022

Thumbnail of user elizabethm3060
Germany
5 reviews
1 helpful vote
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June 2nd, 2022

Einer meiner Lieblings-Onlineshops, ich kaufe dort seit Jahren Parfüm und Dessous. Sehr zufrieden mit meinen Einkäufen. Ich empfehle

Date of experience: June 1, 2022

Thumbnail of user damariso14
Puerto Rico
1 review
0 helpful votes
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April 4th, 2023

Tengo una tarjeta de regalo y no se en que gastarla, ha bajado demasiado la calidad de sus textiles. Que pena!

Tip for consumers:
La calidad de producto es muy baja, otras tiendas de bajo costo no tienen nada que envidiarle…que pena!

Service
Value
Quality

Date of experience: April 4, 2023

Thumbnail of user rafad
Argentina
2 reviews
2 helpful votes
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August 6th, 2018

Muy satisfecho, los productos excelentes, productos de calidad, seguire comprando y los recomiendo. No dejen de comprar

Date of experience: August 4, 2018

Thumbnail of user evib3
Belgium
3 reviews
2 helpful votes
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March 31st, 2018

Mooie sexy lingerie. Betaalbaar handige websites voor de gewone man leuke setjes kleurrijke en originele ontwerpen

Date of experience: March 31, 2018

Thumbnail of user sylvieg2
PF
4 reviews
0 helpful votes
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May 3rd, 2016

LESPRIX SONT ELEVES, mais la qualité est tellement au rendez-vous, que parfois quand je peux financièrement, je craque!

Date of experience: May 3, 2016

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About the business

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