Victoria's Secret

I spent extra in order to get free shipping then I looked they canceled the second part of my order and charged me for shipping without even a warning or email I called them up they said they were sold out but on their website even a week later it's still showing that they do have that item

Your call center customer service workers are very unprofessional! It took me 9 months to receive my card back after it was stolen and I was lied too by your representatives. I will not spend money in your store no longer.

Once you know your accurate size you can order your intimates online privately without someone standing over your shoulder. My only wish with VS is that the sizes are always the same. An ex. I order 2 of the same panties just different colors and one was like it was irregular. It happens a lot.

The site is user friendly. You can type in code on back of catalogue and you can shop specific book online. You can type in item number and shop exactly what you're looking for if you're using multiple catalogues and get better views. Simple to use and check out adding discounts/coupons; It won't remind you of codes for free shipping if applicable; you have to remember if it applies to your purchase before final payment. I don't like that returns are NOT free; but you can return to store which is convenient.

VS is best when they have sakes twice a year. I say this because I used to work for the limited and they are owned by them. If you wait for the sales the underwear and body products are inexpensive. So instead of paying $8.00 for a pair of panties you can pay 4.00. Then towards the last days of the clearance sale those same panties are $2.00. All the body creams, body wash and lotion are really cheap too. This applies to Bath and Body too because if you wait after Christmas $20.00 candles will be $10.00 candles. Do yourself a favor save your money for the clearance sales.

I do love their Body by Victoria bras, but my shopping other than that will be almost nothing. I have loved their clothes for years. I was able to find awesome work pants to fit my petite self and sweaters which I loved. I am still trying to deal with this. Highly disappointed. At least I will get rid of that credit card!

The girls in the store near me are always so... it's just like high school all over again. Whispering on their headsets about customers in front of customers, rude when "helping" you, just not welcoming in any way. High school was bad enough once, I'll shop elsewhere unfortunately.

I spend over an hour trying to get onto the website to see my statement as well as talking to representatives. There is a glitch in the system. No one knows how to help, but instead the reps are very critical. Blaming me, telling me that I never signed up. I have emails from Victoria Secret with my payment amount, along with a view my statement tab. No one wants to work hard, be kind or helpful there. It is a shame. It used to be a great place to shop!

1. Items were placed in bag and as I was checking out you began deleting items. Get your inventory STRAIGHTENED OUT. If I'm checking out then the items should be in stock! Give your customers a 2 minute clock to finish entering information before you sell to someone else! That was ridiculous and your "canned" employee replies didn't help! Two separate items were removed while I was dealing with checkout!
2. Either offer the discount or don't. If I log on to my account I should not have to go back and forth to my email to type in your ridiculous long code!. If you've sent me an email discount then it should AUTO post to my order or it should be a SIMPLE click. You don't really want to help your loyal customers with discounts! You act like a fraud company just offering bait and switch. It's a shame because I love their brad

I do like some of the classier items that VS carries. Some of their bras and beautiful and of great quality, unfortunately it seems like every time I order lately I wind up with bras and clothing that last less than a year! When I am purchasing hundreds of dollars worth of items, that's upsetting.
If I am paying so much more for a brand, I expect to get something other than just a "Victoria's Secret" tag on the inside of it. Also some of their glitter and workout gear just isn't as nice as it was many years back.

Ladies at customer service have always been great about giving me refunds when prices drop after a purchase. I have never had to return anything, but I do not think it would be a hassle. My only complaint is that clothing is a little big for average height, but it helps a little that they have 3 lengths of pants!

I love the selection they have. They have beautiful items of all kinds, lingerie, clothes, shoes, and beauty products. Their prices are high but their quality is higher and they have good sales to help that out. They always ship fast and i have never had a problem with anything I have ordered from there. I cannot buy my underwear anywhere else because theirs are just too soft and perfect.

I get that bigger sizes means more material, therefore higher price. The problem I have with it is the difference in price itself is usually at least $10 and I think it's a little much, especially considering their bras are already premium prices (usually around $50). The other problem with bigger sizing in this store is that there is almost no selection. The colors and styles are limited in DD and up, and they do not have many at all in stores. Very frustrating to voluptuous women to have to order online & wait even longer and not be able to try on or buy in store.

Their prices are on the high side, considering cheaper alternatives such as Charlotte Russe or Forever 21, but the quality of their bras and underwear are usually worth the few extra dollars as they tend to hold up better in the wash and don't fall apart. Gotta wait for their sales.

I was once a loyal VS shopper... loved their undies and lingerie. However, I no longer do business with them. I have found their product line now to be of cheaper materials, the quality of workmanship is inferior, and their garments do not hold up. It appears VS has gone the route of cheap labor (China, etc.).

I just wanted to say what is good and what is negative about Victoria's Secret. I have shopped online and in stores religiously for years. I have decided this year to start shopping at other clothing stores instead of VS due mostly to the poor quality of the clothing. I want to say that the bras, workout clothes, and swimwear are all of excellent quality. Also the pj's are great too. However I would not recommend any other clothing because it is poor quality and rips after 1st or second use. Also they use to offer better coupons and sales that would bring me into the stores but not so much lately. When I asked a sales associate why that was, she said they were losing too much money. Hmmm I spend over 1000 dollars there every year. That will not be happening this year, I'm shopping at Maurices - better clothes and excellent customer service, that's who is getting my business this year.

This one of the coolest underwear with the high quality that I have ever bought. I wear xs or s and it's not a problem to find a size. What is more, they often provide sales which is very good for your wallet. I think it is the best present for your friend too.

If you want a seductive sexy confident look when it comes on to your underwear, bras, lingerie's and bathing suits well Victoria Secret is the best place to shop. The prices are little bit on the expensive side but it is worth every dollar.

Victoria Secret gave me credit for only 250.00. I paid on time every month for about 6 months. Do you know after making the last payment they decreased my limit to 100.00. I thought it was a glitch in there system. They never sent a letter explaining the reason. I called Victoria Secret on the phone, to cancel my credit card. That was not very professional at all. I am done with Victoria Secret.

I've previously ordered a swimsuit, boots and clothing from their website. The items arrived within the expected timeframe, and everything was correct with the order. The bikini was fine. I got the boots on sale and they were amazing, very warm and held up well against the elements. I was extremely disappointed by the quality of the clothing though, especially at that price point. The two sweaters (from their main clothing collection, not the Pink line) had a cheap look to them, the material was uncomfortable and the fit was awkward. Based on that experience, I'll stick to their lingerie and body products. I would not buy clothing from them again.

I made a purchase of a Plush Long Robe online, later received a e-mail stating the item i not available. So i call customer service spoke to a person by the name of Tonya. She reprocessed my order saying it will arrive by nov 17th. All the while trying to sale me a bra (which i had no interest in purchasing) a few days later, i receive yet another e-mail stating "item is no longer available". I dont understand why at the time i purchased the item, it was showing available on-line and at a discount? Then again when talking to customer care? But just continues to become unavailable after only a few days of placing the order. Needless to say i will never receive this item.and can not understand why i was not aware of this in the first place. I feel like it is a waste of time for me to keep getting the run around on a item i will never get.

If you order from Victoria's Secret Online outside of the U.S. then you are stuck with items that don't fit, unless you want to pay shipping costs for the return. Pissed off that I didn't know this before hand as every other store I order from allows you to return in store or has free shipping returns. I get more and more disappointed with this store every time, no wonder their sales are declining so much. Won't be purchasing from their online shop again.

I have shopped here many times, never have had a problem. My husband bought me under wear for christmas, he bought wrong size, I contacted VS and they said send them back, they paid for shipping. Very good customer service!