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    Victoria's Secret

Victoria's Secret

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Overview

Victoria's Secret has a rating of 2.4 stars from 966 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Victoria's Secret most frequently mention customer service, credit card, and full price problems. Victoria's Secret ranks 11th among Lingerie sites.

  • Service
    153
  • Value
    145
  • Shipping
    126
  • Returns
    108
  • Quality
    133
Positive reviews (last 12 months): 4.8%
Positive
1
Neutral
0
Negative
20
View ratings trends
49
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How would you rate Victoria's Secret?
Top Positive Review

“Victoria's Secret Frostmelt Fragrance, have exceeded my expectations in terms of both scent”

Salve M.
1/18/24

The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience. In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions. Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products.

Date of experience: 1/18/24
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Top Critical Review

“Extremely Dissatisfied with Order Experience”

Sofiya H.
10/15/24

I placed an order on July 19,2024, with the order number VSTH00043705(Todays date is 16.10.2024), and I am extremely disappointed with my experience. It has been nearly three months, and I still have not received my items. Initially, my order was lost, and after that, I was informed of multiple delivery issues. Each time, I was told that a new order had been created, but then items I had ordered were marked as unavailable. If my original order had been shipped as stated, there would be no need to remove those items. I am now requesting a full refund, as I find the service I have received to be unacceptable. The customer support team has not been able to assist me effectively, and I am left feeling frustrated. I hope this review helps others make an informed decision before ordering.

Date of experience: 10/15/24
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Reviews (966)

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Reviews that mention popular keywords

customer service (135) credit card (36) gift card (15)
Thumbnail of user juliak312
California
1 review
2 helpful votes
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January 6th, 2022
Verified purchase

I placed an order on Dec, 31, it was canceled because I used my PayPal with a different email address. I can't pay with any other credit card and get an error message on the website. No one gives me a call back after a voice message. My sizes are no longer available, I missed the free shipping offer and no one cares, they even don't try to offer something. My favorite store gives me the worst user experience ever.

Service
Value
Shipping
Returns
Quality

Date of experience: January 6, 2022

Thumbnail of user melanier16
Connecticut
12 reviews
42 helpful votes
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April 29th, 2015

Quality isn't very good for price and they don't have much stuff for curvy girls. Sorry guys avg us size is a 10 you need to hop on the bandwagon or get ready to go bankrupt soon. An appeal to a curvy crowd will get you a lot more money.

Date of experience: April 29, 2015

Thumbnail of user paolas43
California
10 reviews
5 helpful votes
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August 28th, 2021
Verified purchase

I've been shopping here for decades And they've always had great customer service. Sometimes I have to take a little extra time explaining something and chat multiple times, but they've always been helpful and fixed their errors. As you can see, I make big purchases and always spend lots of money here haha.

Tip for consumers:
Always find coupons and codes! Or wait for the semi annual sale

Products used:
Lingerie and clothing!

Service
Value
Shipping
Returns
Quality

Date of experience: August 27, 2021

Thumbnail of user tracyq3
Wisconsin
4 reviews
32 helpful votes
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August 27th, 2014

Love Victoria's Secret. The website has become a much better option for me but I wish they would change 2 things to get a 5 star rating. 1. Shipping costs are a little high, especially when it's usually tiny items that don't weigh much 2. Offer Site - to - Store; many times my store does not have everything VS carries so I have to buy on-line; Why can't i get it shipped to the store for free?

Love the website design, love VS! Also, I have ordered through the website many times and have never had a problem. It is amazing.

Service
Value
Shipping
Returns
Quality

Date of experience: August 27, 2014

Thumbnail of user briannah127
Florida
1 review
1 helpful vote
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September 4th, 2021

Apparently, VS has become a company that sells underwear for only black women. Every ad Ive received in the mail for the last several months has featured almost exclusively black models. If you wanted to be inclusive, you would feature models of every ethnicity instead of just one. Its beyond obvious that you dont really care about the black community or you would have used black models all along... no one is fooled by you suddenly changing your ads to 95% black. Also, please dont use men dressed as women in your advertising. Women used to want to buy your lingerie to feel sexy, but when you only feature one race, or use men posing as women to advertise, its really a turn off.

Date of experience: September 4, 2021

Thumbnail of user niharikas3
India
4 reviews
1 helpful vote
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April 3rd, 2017

I use the service direct message recently. But I already had time to evaluate it at the highest level. A large number of prompts allows you to configure the service without any problems. A lot of tips. The necessary messages are automatically generated along with the sending. Over a short period of time, the conversion increased by 36%. This is very cool really!

Date of experience: April 3, 2017

Thumbnail of user sarahf87
Tennessee
9 reviews
0 helpful votes
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September 1st, 2016

This is one of the few places I can actually find bras in my size and I love their workout clothes and line of fragrances! The credit card has been excellent as well and had no hidden fees. I'm enjoying using it as a credit builder.

Date of experience: August 31, 2016

Thumbnail of user morrigang
Minnesota
2 reviews
7 helpful votes
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November 12th, 2015

I love the panties, etc. However, why must I pay shipping on my purchases of already overpriced goods? Most sites waive shipping fees on orders over a certain amount. And I know for certain that it doesn't cost $6.99 to send 5 flimsy pairs of panties to another state

Date of experience: November 11, 2015

Thumbnail of user amyr259
8 reviews
7 helpful votes
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November 17th, 2018

I prefer comfortable clothes and of the best quality.
Victoria's Secrets is my favorite brand that suits both my demands.
It is easy to find some fancy lingerie or some practical and comfortable underwear.
I like the last "mad for plaid" collection. I already chose the item for my next order.
By the way, they sometimes offer very nice discounts.

Date of experience: November 14, 2018

Thumbnail of user michelleh101
New York
1 review
0 helpful votes
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December 17th, 2015

Went in found what I needed. Waited to be helped for 20 minutes. I was told to look in the drawers for my size because the gal at the check out was taking care of a young lady that had just walked in. She was returning stuff to buy it again with a coupon. They did not have the size/color I needed. I needed to get back to work. I asked the girl if when things slowed down later if she could please look for these in the back and hold them until tomorrow. She said no I am sorry we can only hold things until tonight at close. You can just come back tomorrow maybe someone could help me then.

Date of experience: December 17, 2015

Thumbnail of user lisad171
Connecticut
2 reviews
9 helpful votes
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July 9th, 2018

I just went to the Local VS Store in Waterbury CT. I went to get fitted for a full figure bra and had a great lady to help me find the right one. I paid a lot of money for 2 bras that I thought would make my life more comfortable. NOT. The straps made for this expensive bra not only rolls up into a string but digs into the shoulders and hurts as well as leave marks by the end of a long day. No thanks I will be looking for another one as soon as I can. A bra for full figure should be much more resilient than this 69.00 bra... now what?

Tip for consumers:
This expensive bra should have sturdier straps...ouch!

Service
Value
Quality

Date of experience: July 9, 2018

Thumbnail of user kellyb397
Florida
5 reviews
17 helpful votes
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August 20th, 2018

I LOVE Victoria's Secret, always have. Half of my closet is VS. I own their panties, bras, tees, leggings, jackets, you name it. And I have to say that their stuff is great quality at a very affordable price. Especially their yoga leggings! I have a hard time finding comfortable cotton-only leggings and they come in the most beautiful designs. Their Body by Victoria bras are the best there is. Their tee's run pretty big but are always my go-to's. I have to say I've never been disappointed with any of my Victoria's Secret/VS PINK orders and I will continue to purchase from them.

Date of experience: August 18, 2018

Thumbnail of user virginiah991
Texas
1 review
2 helpful votes
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August 19th, 2022

I used to be a big fan of Victoria's secret! But lately they're gluing their pennies If you're going to the gym take an extra pair cause they unglue on the side... They are very cheap quality and very pricey very pricey you're better off ordering pennies from Amazon that that are made well...

Tip for consumers:
Save your money..

Products used:
Or no longer be purchasing panties..

Service
Value
Shipping
Returns
Quality

Date of experience: August 19, 2022

Thumbnail of user jacobg310
Texas
1 review
0 helpful votes
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December 31st, 2021

On line order service is very poor. December 23& 24,2021, I placed two gift card orders on line valued $200 and $300 respectively. Their computer system rejected my orders. Then I called customer service. After verifying my order they said they wanted to make a 3 way call with my bank to verify the authenticity. What the heck is that to place an order with your hard earned money! It is frustrating and time wasting experience So I quit ordering with Victoria's secret. So I don't recommend any body to place any on line order with Victoria's secret..

Tip for consumers:
Don't waste your time!

Products used:
Gift Card

Date of experience: December 31, 2021

Thumbnail of user monikas128
California
1 review
1 helpful vote
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June 9th, 2021

Victoria Secrets is a great place to shop for the latest trends in lingerie and the young women fashion on the campus. The stores are fun to shop at and the staff has always been helpful to me. I can always find some lingerie or girly stuff that i need to have. I also have used the call in order service and the customer reps were cheerful and very helpful. Great place to shop at!

Products used:
dress

Service
Value
Shipping
Quality

Date of experience: June 9, 2021

Thumbnail of user trinhp10
California
2 reviews
2 helpful votes
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November 20th, 2022
Verified purchase

I've been VS customers for years and the experience I had with their store today and their associates were horrible. I came in just to exchange a size up for a gift my friend got me. I told them that specifically and they said yeah we could do it for you and then exchange should be easy and no extra charge should be there. Then they proceeded the return first then when the exchange happened, they made me pay I was like for what? It was an exchange and they asked for from my card. They said if i want to do from friend then she has to be here and do it. I was like WTF then why didn't you tell me in first place. And their attitude didn't want to help them customer at all. This is how I'm being treated after being their customer so long. I would bring my business somewhere else. So horrible.

Tip for consumers:
Don’t use the site

Products used:
Nothing

Service
Value
Shipping
Returns
Quality

Date of experience: November 20, 2022

Thumbnail of user katyw5
Canada
30 reviews
25 helpful votes
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August 5th, 2016

Surprise him with his gift of you. Let him open a "special gift" on the next big occasion with new lovely garments created to make you feel like the woman you knew you are. Let him see how gorgeous a woman he fell in love with & how fortunate he really is. Who cares how long they hold up? If they make it to the laundry or not? A girl has to have some fun with her man..

Date of experience: August 4, 2016

Thumbnail of user deew43
New York
9 reviews
6 helpful votes
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November 15th, 2016

No pushy sales person at Victory Secrets. They welcome every one- young and old, they always act like your a gold customer/ like your someone special. They let you know if you need them to let them know--and when you do they are right there searching for what your looking for. I am proud to say i have no problem shopping and spending my money at their store.

Date of experience: November 14, 2016

Thumbnail of user leighc27
California
3 reviews
0 helpful votes
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March 7th, 2017

I can't always shop at VS, but when they have their sales, I try to buy a lot! Nothing makes you feel pretty better than comfortable and beautiful even sexy than what you have on underneath! Their clothing is even awesome. Feel like a supermodel wearing stylish fashions!

Date of experience: March 7, 2017

Thumbnail of user helenk750
Arizona
3 reviews
1 helpful vote
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December 15th, 2021

I ordered a nightie Victoria Secret on this site! I am very happy! The package arrived quickly, I really liked the quality of the nightgown. Soft fabric. It is comfortable to sleep in it and beautiful to walk around the house. As it's very important for women ;)

Service
Value
Quality

Date of experience: December 13, 2021

Thumbnail of user aarield
India
5 reviews
1 helpful vote
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April 22nd, 2021

I always prefer Victoria's Secret for the easy and comfort wear. Find perfect fit for myself. I love the material of the clothing, it's super soft and never feels harsh on the skin. Great discounts are available all the time. I am so much happy with my purchase.

Date of experience: April 22, 2021

Thumbnail of user angelah1641
Florida
1 review
0 helpful votes
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April 18th, 2022
Verified purchase

Chelsea took out the time to go through emails and find my coupons. She went above and beyond to help me. She gave excellent customer and service and this world lacks the communication and skills this woman has. She is definitely a keeper and hope she will be recognized for this review.

Service
Value
Quality

Date of experience: April 18, 2022

Thumbnail of user jasminet23
New York
1 review
1 helpful vote
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April 16th, 2017

I bought a perfume a few days ago and didn't like the scent. Unfortunately, I lost the receipt but wanted to do an exchange regardless. Was told by the cashier that an exchange would have been fine, but the package was open. I love Victoria's Secret, but I'm going to be more cautious about buying the perfumes because of their policy

Date of experience: April 16, 2017

Thumbnail of user nomi1
California
1 review
0 helpful votes
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January 26th, 2024

Horrible company boycott at all cost. Not only did Victoria Secrets remove Israel from their list and stop shipping to Israel, in their blacklist between North Korea, Syria and Iran, they increased and changed the name of Israel to Palestine - the occupied territories so that we understand exactly what they think of us.

Service
Value
Shipping
Returns
Quality

Date of experience: January 26, 2024

Thumbnail of user candicel66
Ohio
3 reviews
6 helpful votes
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March 11th, 2021

Quality of clothing is getting worse, while L Brands closed a bunch of VS stores. They tried to appease the body shamers by hiring more "body positive" models, it didn't work. Its not like watching a fat woman dance ballet where you just watch unbelievably, its just cringe for VS, and best for something like Lane Bryant or Torrid. If you do find something online that strikes your fancy I would suggest skipping down to an actual store closest by. Rather then going online, because its not convenient as customer service online is really bad most of the time here.

Date of experience: March 11, 2021

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