Victoria's Secret

So I've shopped at Victoria Secret for 30+ years and will no longer due to their non-return policy! They have closed all the stores near me, so I have to order and do returns online, work a full time job and care for a parent, have tried to reset my online account to place a return on a $55.00 bra that does not fit properly and of course I can't get into my online account and can't reach a rep in time to complete the return within the 30 day time frame! So all these poor customer service issues will make me shop elsewhere and I've been a devoted customer for 30+ years spending 250-300 every 6 months, so I will take my business elsewhere and will no longer even consider Victoria Secret any longer for myself, my daughters and granddaughter! Keep up the poor customer service and you will continue to loose customers! A rep offered me a $15 coupon for my next purchase and I told her that is not acceptable and I don't need it as I won't shop with you any longer, Talk about an INSULT!

I both in spring 2022 three pairs of thong panties, I payed full price even though they had a promotion in their shop, just because it was a special design they said, but after 12 months they look really bad with their threads out and really inappropriate.
I am really disappointed comparing with Emprintre brand of underwear that is absolutely perfect after 4 years.

Placed an order online and I ordered the wrong size. I immediately went onto their website and chatted with two customer service agents online and both said it was passed the time allotted timeframe to make any changes. I later called into to a live customer service agent saying that I passed the 30 minute timeframe to make any changes. I literally notified Victoria Secret not to long after I placed the order. Never the less there was no resolution. The order was a gift so the recipient now has to wait for the order and then return the package. Seems so silly since obviously the order was not processed nor shipped within minutes of placing the order on a Sunday.

My daughter and I went into a V. S into Cross Iron Mills in Calgary. We wandered around for 10 minutes looking at bras and what not. We did not have one single sales associate assist us. in fact we did not even see anyone. We couldn't find what we were looking for and had no one to help... we left and spent $300 at La Senza where the service was incredible. Not impressed by Victoria's Secret. So i guess the Secret will stay because we never had a chance to uncover it.

It's sad that the Victoria's Secret website started to use gross fat tub o lards to sell their clothing. The sad fact is most of their customers are fat so they need to Market towards them. When I shop for clothes I don't want to see the sweatshirt on some gross model I want to Envision it looking nice on me and it's very hard to do that When these overweight models are depicting them why oh why do we need them to model the bikinis? Hey guess what? I'm not thin either

I have been shopping victoria's secret since i was a kid in the late 80's... at one time the sweaters... dresses... tops were fabulous~~ for the last 10 years the sweaters are awful and waay over-priced! I buy all my bras here and they have a bra for every look... every fashion... every occasion!... the sweaters and tops have gone downhill since the 90's... they used to carry better shape wear and control top hose which i loved~~~i always get a ten dollar certificate for my birthday. But i am finding. ALAS!- less and less to spend it on~~ p. S forget the pants/jeans... very overpriced and unless you are 5'10" tall and weight 10 pounds do not fit well~

It is not the first time that an order from VS has arrived damaged. This last time is the worst. I will not tolerate it anymore and I will write a review for it. The man who brought the box with my order said that the box was destroyed and he just put everything back in the box and he is not sure that something is missing. I saw that two boxes of body lotion were destroyed and nothing was missing from the order. I was expecting a $20 reward card, but there was none. I was very disappointed. I tolerated it until now, but I can't anymore. I really enjoy shopping for Victoria Secret and Pink products but this is a disappointment. I also have photos of the destroyed box and product, and the postman saw everything.