Victoria's Secret

I placed an order on July 19,2024, with the order number VSTH*******(Todays date is 16.10.2024), and I am extremely disappointed with my experience. It has been nearly three months, and I still have not received my items.

Initially, my order was lost, and after that, I was informed of multiple delivery issues. Each time, I was told that a new order had been created, but then items I had ordered were marked as unavailable. If my original order had been shipped as stated, there would be no need to remove those items.

I am now requesting a full refund, as I find the service I have received to be unacceptable. The customer support team has not been able to assist me effectively, and I am left feeling frustrated.

I hope this review helps others make an informed decision before ordering.

I have been a loyal customers for decades, and recently the quality is not there. The elastics in the panties are fraying. I bought a pair of panties, washed them before I wore them, and they unraveled before I ever wore them. I just bought 3 sports bras last weekend, and they sag on the sides, making it look like I have side/back fat. I am not happy with my recent purchases at all unfortunately. I have gone back 3 times in the past year, spending hundreds of dollars, and it is the same issues. The no show panties are great, because they don't have an elastic around the top.

I am so disappointed with the lack of communication. I placed an online order 28/11/24 order number VSAU*******, I never received a confirmation email. Tried using the online chat, they have told me to contact customer support which is number I'm calling is unavailable. I have email customer support, no reply back. The money has come out of my account, where is my delivery? DO NOT BUY FROM VICTORIA SECRET.

One cash register open, register person and 16 people online ask the manager for help Heather sorry that's all we have right now. How could this be Rockaway town? This is horrible. No wonder business is out of sale. I'm leaving the line now.

My Valentine's Day order came damaged because apparently massage oil cap was unscrewed and therefore ruined most of the underwear I ordered. Customer service asked me for the SKU number of the damaged items. It was a long list and asked me to choose a store to take my return. I reminded him of the reason I shop online was because I don't have time to go in store and request that the delivery person could perhaps come pick them up. He the proceeds to issue a replacement for the only 3 items that I had typed the SKU numbers for while the entire package is sitting on my table. I have never seen sickly greedy people happy to take the money and can't deliver un damaged goods. Never will I ever spend another penny in that business. As much as I love products, I am fearless to say goodbye.

I rarely follow through with the order as the web site is a mess and very frustrating, fortunately I have a store nearby but shutter to think of the ten's of millions that VS loses from guys simply giving up on the site. A sad shame, it's supposed to be fun. It really isn't.

Horrible online experience! Why ask for my size & type of bra if everything you click on changes the size! I found a few my size but of course they all are a different size! I don't recommend shopping online at all!

To all customers if you shop at victoria secret or pink you may notice there merchandise in clothing is not well made at all. Very cheap fabric and don't last long at all. Spent alot of money at Christmas time and the merchandise is totally absolutely horrible. After Christmas they have a big sale and toss those clothes in bins like there trash which they are so why charge people full price before Christmas when its total garbage. This store was suppose to close totally a while ago and don't know how they survive and stay open when there merchandise is not good quality at all. Then when you call customer relations they always want to give you a store credit which is no good to me when you still want me to keep buying your merchandise big deal. I am thinking of closing my account and not shop there ever again.

I went to Victoria secret today it was my first time there and the employees wore so mean and did not treat me good I asked for a bra size and they gave me 2 sizes smaller and said I think this would fit you better and kept coming up to me and making me try on stuff that wasn't my size

I've decided to stop buying from Victoria's Secret online. This is the second time this has happened to me: I make a purchase, and then my package can't be delivered because they claim my address is incorrect, even though it's been verified by customer service. As a result, they're sending me a new package, but some items from my original order are not available anymore.

VS outsourced its CS to the Philippines. The lines are broken, the Reps cannot do anything, and within 7 calls I have been disconnected 7 times. The Reps in Manila are not trained in CS matters, and they have no solution to anything. Also, VS changed its delivery from USPS to some unknown shippers who lack responsibility and do not deliver to the address used for 2 decades. Those drivers return packages, which results items being no longer available. Such a nice company in the past, this is such a shame.

When it comes to ordering online and shipping is the worst. I have many a times had to replace items over and over again and several times my items never reached my home. Because of these issues they will block your account and you will no longer be able to purchase when it's technically online continuous fault. I can say they lost a great faithful customer that patronize every time there was new merchandise online or in their stores

I have waited on my order to show up since January 18th. Ups said to contact Victoria secret on the matter. I would like a refund fir the products I did not receive. I am very unsatisfied an disappointed!

My package arrived incomplete with 2 items less than the order. Customer service basically accused me of trying to defraud them by saying "the expected weight of the items you ordered and the packaging at the time it left our facility". It was a bra and a thong which would have weighted 0.01kg or less, could have easily varied on different scales. Customer service then tried to blame the courier company when I repeatedly told them the package arrived undamaged. An absolute shocker of a system, not to mention this is unlawful under the Australian Consumer Law by refusing to provide the goods that was paid for.

The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience.

In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions.

Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products.

Over work you, and under pay you, actually I still haven't gotten my first check, and I've now been waiting 22 days. There's no way any employee should have to wait that long to get paid. They should be ashamed of this billion dollar company and I can't even get paid

I received 1 of my 3 packages they said that the other 2 we returned. When they tried putting the order through most of my order was replaced with different color or not at all. They give you the run around they tell you it will be delivered one day and it doesn't show up.

I attempted to make a purchase and my card was declined. I didn't realize it had expired in Oct because I never received a new card. I called the 800 number and was informed that VS decided not to renew my credit account, even though I only owe them $100 and I pay my bill on time every month. You greedy, arrogant corporate $#*!s just lost a customer. Actually, they're doing me a favor because now I won't be purchasing their highly overpriced, made in China, $#*! products. What a slap in the face, not to mention the humiliation they caused me. Avoid the Victoria's Secret credit card at all costs. Their interest rates are high and their customer service is the worst. Goodbye VS, I will NOT miss you one bit. Neither will my friends and family.

As much as I hate negative reviews, I just can't help myself. I've had a favorite body spray for YEARS! It's the Pink Fresh and Clean. I have not been in the store for about a year and when I went back 2 weeks ago. I could not believe it's a quality couple they are selling these days.
I understand prices raised 4 every morning after the pandemic. The way they have cut costs and that cheap.
Dollar store like Franklin said, I saw there and how they have changed his ridiculous and outright robbery... If you go in the story, you cannot get the same quality of items but if you go to amazon, if you're lucky they might still have some period if you have any favorites, I would stop up because quality is going downhill for victoria's secret..

My wife made a purchase at our local store ($140). She needed to exchange two items (59.90) for different sizes. WITH RECEIPT IN HAND, she was denied an exchange because apparently VS doesn't handle their own returns now. The Retail Equation does. Btw, their phone is disconnected. I pulled my wife's return report. The VS return is the only one there. Shop elsewhere. Especially if you're black.

I ordered a gift card from this website only to discover that the gift card was never put in package and was loaded and used date of delivery which means employee that had my shipping information waited until it said it was delivered at my location and ran to a store and used it. I look back at the tracking and found the town where it was shipped from come to find out the town where it was used is close to there which means the employee lives in that area. Refuse to replace my gift card since they do not replace loss or stolen gift cards which I understand if it was lost in the mail or something like that but this is an employee who took my card which is stealing from the company And all they would do was offer me a partial refund Great customer service guys

I feel like I have been totally scammed by this company. My recent order was missing a bra, and instead had an extra pair of underwear I did not order. The tag that was on the bag with the underwear indicates a bra size, and the bag it is in is far too small to have had a bra in it. Sent photos of all the unopened packages and have been told to print labels and go through the entire return policy, send them the underwear (to what, resell?!) before they will credit the bra I did not receive. Without easy access to a printer and the shipping lines during the holidays it is not even worth my time to get my money back. I suppose that's what they are counting on people to do, don't send them what they paid for and make it such a hassle they walk away. I also now have underwear I did purchase that were a set with the bra they didn't send and now don't have in stock, more wasted money. If I could give zero stars I would.

Thanks to MISHA from Victoria's Secret customer service for helping me out with my missing delivery! I appreciate all your help! She was outstanding! 10 stars if I could. I was hoping to rate her on the phone call but it was dropped. Hopefully this will reach you all. She deserves this awesome rating! Thanks Misha!