Victoria's Secret has a rating of 2.4 stars from 966 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Victoria's Secret most frequently mention customer service, credit card, and full price problems. Victoria's Secret ranks 14th among Lingerie sites.
The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience. In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions. Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products.
I placed an order on July 19,2024, with the order number VSTH00043705(Todays date is 16.10.2024), and I am extremely disappointed with my experience. It has been nearly three months, and I still have not received my items. Initially, my order was lost, and after that, I was informed of multiple delivery issues. Each time, I was told that a new order had been created, but then items I had ordered were marked as unavailable. If my original order had been shipped as stated, there would be no need to remove those items. I am now requesting a full refund, as I find the service I have received to be unacceptable. The customer support team has not been able to assist me effectively, and I am left feeling frustrated. I hope this review helps others make an informed decision before ordering.
The attitude to the customer at the highest level: friendliness, calmness, attentiveness, understanding and respect. Everything is excellent, the price, quality, service meet the real requirement of the buyer. THANK YOU all.
Date of experience: May 24, 2022
All of my orders have been just as advertised and just as expected. I have had very positive experiences with Victoria's Secret. All of my orders have been correct, shipped rather quickly and received quickly. I have only had positive experiences.
Date of experience: April 5, 2017
I really like the pairs of leggings I have from victoria's secret. They have a way better fit than most other leggings that I have worn from other stores before. The only downfall I see is the price of the product. I feel it is a lot more expensive than it is worth.
Date of experience: September 26, 2018
Don't even waste your time with this company. I've had a credit card with this company for 18 years and out of the blue the closed my account. They give you no warning, it just pops up on your credit report as closed. This is a card that I have had for years and use it here and there. Victoria secret decided that I don't use it to THEIR liking so they closed it. They try to bully people into purchasing more than they are comfortable purchasing. This is the type of business I do NOT want to do business with and you shouldn't either.
Products used:
panties
Date of experience: November 7, 2021
Their quality is getting worst! Because their company is getting more well-known, they're cutting back on quality. Also, VS is raising prices because people are constantly purchasing from them. Even though they raise their prices, people are still buying from them.
Date of experience: October 19, 2011
Their quality isn't that good anymore for both bras and panties their shipping is overpriced just like the products 8$ to ship one panty and took them 5days just to ship my item to me not worth it im done shopping there
Date of experience: August 8, 2017
So you have a computer glitch, which you are aware of, and duplicate my $50. Order. Now I have to repackage and take it to the post office in order to get a credit? Great customer relations. I offered to donate the pajamas rather than be inconvenienced by your error, which I will again say, you were aware of. But you were not accepting of that solution, which by the way, other companies would gladly have suggested.
Thank you for great service.
Date of experience: October 25, 2015
I purchased two perfumes online because they were bogo free. The order summary clearly shows one of the perfumes is marked as free. Then I get an email saying one of my items is on back order, and I see they charged me another 52$ I go to the live chat asking why that is, and I'm told that items on back order to not apply to bogos? If that is so how are customers supposed to know what items are on back order? Also why was I allowed to use it as a bogo, why did it ring up that way, and why does it appear like that on my order summary? Then to top it all off Victoria secret double charges my shipping making it over 11$ for four items. Then they tell me I can't cancel the order because it already shipped? I will return the items, cancel my card, and never shop there again. Thanks Victoria's Scammers for nothing.
Date of experience: January 22, 2015
Love vickys but the shipping is out of this world have been a loyal customer for years forever angelshould get free shiping without entering a code given to us just by using our angel card plus the rewards should be handled as a gift card not another offer code i think al forever angels would agree
Date of experience: September 23, 2014
I have ordered plenty from this site over the years. They're nice enough, but the clothes have gotten cheaper & cheaper quality! I modeled for 11 years, so I know they clamp and pin the clothes to make the look good, then they use a very talented photographer, add gorgeous models and it looks great, right?! Then I order my size and I could've made it myself, but not with that cheap fabric! Waaay to expensive for cheaply made clothing! They've done what most huge monster companies do. Less quality for more money. I would never buy here again. The wouldn't even take my last item back. It looked nothing like it do on line and I'm lean & tall. Find somewhere else that won't take your money. That's more original too!
Date of experience: December 27, 2013
I love Victoria's Secret as much as the next girl, but after becoming a mom - I am not as big a fan as I once was. They have ZERO nursing wear. I have opted for You! Lingerie who are a nursing lingerie company and they are about the same price but much more comfortable and have sales more often. Get with the times, VS!
Date of experience: September 30, 2015
For many years, I thought their bras were beautiful and fit well. Some issues are pissing me off. My Angels forever status keeps going away. I thought once you earned it you had it a whole year to use, but I periodically check and I am back to VIP. Also, the panties are not comfortable and the few that have been are discontinued. I hate the the cutest bras come with a ton of pushup. I hate that the teddys and corsets come in letter sizes - some of us are short but busty and will never fit in a Medium or large with tiny cups. I hate that you have to wait weeks for rewards or the coupons in the mail. Either make the coupons with no expiration or email them, I have no time fo this system and getting tired
Date of experience: March 8, 2020
Delivery service is totally unprofessional. I ordered 3 packages in different timelines for delivery in Germany, none of them arrived. They were sent back to the sender after sitting for almost 1 month in France.
Although I asked constantly on what the reason for delay is and later why they were sent back without notifcation, there was no explanation. Service is frustrating and unreliable.
Never had such an experience before with any other company. Totally dissappointed!
(I am giving 1 star as otherwise my review won't be posted)
Date of experience: March 22, 2016
Just want to share that I love Victoria's secret, who wouldn't be? The products are just awesome but the price?, then may be just fine for those who can afford. But they're really expensive, and this could be because of those sexy models of theirs. So may be, I'll be just ending loving it and won't be able to have it.
Date of experience: April 13, 2016
Well, I haven't bought any products of Vitoria's Secret cause I'm a man but, I watched Victoria's Secret show every year. It's one of the best show with models, performance and music. And the online shop is as good as the show. Pics, designs... Love it even though I'm a man.
Date of experience: December 5, 2016
I love VS! I can't find a bra anywhere that fits me perfectly the way theirs do. I love the panty selection and the sales! I have bought other items, like pj's and shoes from them too. I admit, I probably buy a little too much but it's so much fun!
Date of experience: February 23, 2017
I have worn Victoria secret bras the pink brand since I was 12 years old, I am now 36. I love these bras and never had a problem with them. I recently purchased 4 bras and two of them have are all ready stabbing me in the chest, the wire is coming through. One of the clasps is broken. I have the reciept but since I cut the size tags out they won't let me return them. I paid good money for these bras and they haven't been worn but a few times. This is disappointing that they won't let me return the bras. I am not sure I will be shopping there anymore. Not to mention customer service was rude and the lady at Victoria secert was beyond rude and mean. It's sad after being a customer for so long to be treated the way I was. All I wanted was to exchange the bras.
Products used:
Bras
Date of experience: March 1, 2023
What happened to the body creams? They are terrible. Bring back the old ones, tried & true! The Vanilla Lace was one of the best. Also, bring in some Holiday scents to brighten up the season! The creams now are sooo heavy smelling! Ugh!
Date of experience: October 7, 2017
Easy to navigate. Select a size and if the item is out-of-stock in a particular color, the color immediately shows with a line through it. Site shows when quantities of an item are limited (e.g., one left). Mousing over the color swatch changes the color of clothing on the model to match the swatch. If questions about a product, "contact us" promptly responds to questions. Easy check out and product returns.
Date of experience: January 1, 2014
I purchased a $30 gift card as a Xmas gift. When the recipient went to use it, the cashier told her there was nothing on the gift card. We called the customer service line as instructed and we're told the gift card had been used for an order that had been placed online. Problem is, it was not the gift card recipient that placed any online orders!. Customer service then said there was nothing they could do. We went back to the store with the receipt from the original purchase and again were told there was nothing on the gift card. They admitted they have been having problems with gift card numbers being stolen and used. But again, nothing they can do. I WILL NOT BUY FROM VS AGAIN!
Date of experience: January 2, 2016
My mom is a Victoria's Fan also my sister, Some of their perfume is very good smell. You can check it here couponchief.com/victoriassecret if you want a discount from V. S They offered the best for you!
Date of experience: June 24, 2015
I unknowingly opened a card... I was told it was a rewards card and I would receive 15.00 off my card they lied charged my card and their card. I sent bank statements everything kept disputing it... they have now put all this interest on the card which I have never used since and have hurt my credit. I am filing legal charges on them for criminal behavior. I will never shop here again. Soma is much better and treats you like a poerson
Products used:
PJs
Date of experience: January 23, 2022
Vs/pink is a good store to get comftrable, and fashionable shirts and pants. It is overpriced but it will be totally worth it. Very nice designs and colors, great service if your looking for comfy nice clothes pink is your place.
Date of experience: January 19, 2016
I'm so angry! Was there last week and was told about the new crush perfume deal... Buy a perfume get a lotion, lip gloss and makeup bag for free... I asked when the deal would end because I had already spent enough money for 1 day as I was school shopping for my daughter... I was told the deal would go on until the 22nd. I went in today (the 21st) to get the deal. And was told "Sorry the company cancelled it!" Really! And the girl offered nothing in return. Just said oh well it's cancelled! Not ok VS. Not ok!
Date of experience: August 21, 2016
I've been trying A few times to cancel my credit card with you guys I've been paid off 3 and canceled my membership with you come. And keep adding $5 to $10 cents to my account so you guys Have a reason to not cancel the account. And plus I've been receiving bills for no reason. Never order anything else with guys I've getting bills for l $30. $60
Date of experience: July 31, 2023
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