Victoria's Secret

I visited the Victoria Secret in Fox Hills Mall today. I was sad to witness how it has changed recently. I feel it is related to poor management. It used to be a thriving location, but now it seems unmanaged and unorganized. The help on the floor was no where to be seen until another customer requested help, I rang for help the dsg room 3-times, and no one came to let me in. I witnessed a shopper allowing her two yr old to play with the underwear in the drawers while she ate yogurt, and the mother encouraged the kid. None of the workers addressed this. There was 4 workers that I counted, and it was only about four customers total just browsing including myself. The items were all mixed together instead of being in the proper bin/section for size. It was bad.

This is the second time happened to me for online shopping. I ordered First time online and bought bra n received wrong size. So twice I had to exchange that time. It was in February n March. Now this time on Black Friday, I order backpack to gift someone and they took money n didn't send me confirmation order n order number. Though I proceeded for my order and said it arrived on Monday and till Wednesday I was waiting to get my parcel but I don't get it yet. Today is Dec 5 th it has been 5 days since they said delivered your item‍ Finally I have to choose return my money and Never Ever gonna do online shopping in Victoria secret. People please be aware of this scam. So sad

VS once made being naughty nice. Order promised for Xmas 9 days prior was messed up so many times it won't get here. I learned it would be late so they had me pay 2nd time and promised overnight. Nope I called 5 days before Xmas. Hung up on and disconnected 5x. In my bag they changed size from XS to XL with no notice. No class and no customer service. Never again!

They charge so much for things it's stupid. Considering the quality is basically terrible. You're only paying for the name. Some Chinese factory makes everything then they put their brand on it and charge 4 times more.

I order quite a bit from VS and overall good experience. I do hate when you can't combine some discounts and the fact that it costs so much to return if things don't fit.
Customer service is excellent

Ah the old Macy's trick we are having a (daily) sale but exclude everything you want.

VS is not including UGG shoes with 20% coupon... whatever everyone is doing it - always a gotcha... probably made for them at cheaper price

Why I stopped using Victoria's Secret to buy sexy stuff for my wife was in part because when you actually look at how little material it takes to make the items you really resent they even did some lingerie shipping by bulk rate postage, the same as used by junk mail. The other aspect is size of person is not constant over time and what seems like a great idea when you are young becomes old as you age and can be seen as a waste of money. Sexy is body language and mindset more than what a partner wears.

I always loved their beauty products, body mists, lotions and perfumes, the pink products are great as well. Online has better seasonal sales and discounts then in-store! Also, the company puts out new products and scents every season, while there is a clearance section on the site where you can buy products from previous collections two to three times cheaper!

Obviously everything here only makes attractive women hotter. That isn't up for debate. And yes the place is ridiculously expensive for what can only be called increasingly reducing fabric amounts. Oh well. What I truly have a problem with is anytime I go into the stores alone, I am unanimously stared down as if I am some child molester or weirdo. I am not allowed to buy this stuff as a gift unless I bring my girl with me to prove I have one? Thanks for ruining any surprise present ever. Definitely in need of an overhaul!

I have been shopping at Victoria's Secret for years both in the store and online. I have never had any issues. The customer service is excellent, it is super easy to return or exchange an item that did not work out. The items are always high quality, no surprises. They are very consistent.

First I was a loyal customer for many, many years...
Very disappointing, ordered a GC online to be emailed to my husband (same day), went to order couple days later & could not find the GC # to enter, called customer service & never got a resolve, it took over an hour, I gave up, months later tried again, 3 hours later, no resolve, literally had all payment information, anything they wanted. I called again last week & it took over 7 hours to finally get a credit for the amount I purchased the GC for, never ever again will I shop with VS. Absolutely ride customer service, some just hung up, others had such a language barrier it was impossible to understand one another.
Store locations have declined as well, they've really become pathetic, it's a bother to actually ask questions & you can't smell anything before buying, make that make scene... pun intended. Why do you buy a scent without smelling a scent? Stupid.
Disappointing overall, terrible customer. Services!

There are only a couple of these stores is my home town. I won't get into the lack of different sizes. We all know already. I've been to both and have been completely irritated at the trashy attitudes and treatment I and others had received from both locations. I also found that their sizes are labeled 2 sizes higher than what they actually are. So say you wear a 34 B in bras, you buy one from this overpriced establishment, get home and put it on just to find that it does not fit properly. It's too small and you can just reach the first set of hooks. It just seems a bit ridiculous to me how rude it seems everyone who works at these two shops are and how the company doesn't properly label or size their products. Especially given the insane prices.

What can I say? They have the best female stuff. They are my go-to for gifts to my girlfriend. I almost always make an effort when it comes to gifts for special occasions like birthdays, valentines, etc. But on ordinary days, I either go for flowers or buy her something extra sexy and special at Victoria's secret. My gf said she now has a collection of VS goodies, from lingerie, to perfume, and lately her workout clothes.

I've purchased from here a few times whenever there are sales or free shipping involved. You are allowed to use up to 3 promo codes, no more than this though. But whatever you see online is what you get which is nice. Cause sometimes colors are different online and in person, but what I've ordered so far, they've been spot on.

Once when they were offering secret rewards cards, I was supposed to receive 2 but I never received any for my package so I contacted customer service. They took a couple days to reply to me but they did end up giving me a secret rewards card. But they only gave me one instead of two and when I asked for the second one, she never replied. Also, it expired the day after so that gave me no time to really shop. That's what docked one star from it being a 5.

I order plenty of items from Victoria's Secret online as often as I can (when I have enough money). I try my hardest to stay away from the mall so online shopping has become the best thing for me.

Number one: VS is completely overpriced. Dear God. Seriously, since when is a piece of lace sown together considered an item that should be $20? A little ridiculous, but I still love the products.

The website is user friendly. Easy to navigate and easy to order. Shipping is a little costly, but decent. They usually deliver my orders within the first work week so that's good. Overall, good site.

Not enough in plus sizes! It's always a hassle looking for bras in my size. I've given up on this site & store and went to somewhere else. So if you're plus sized, I hope you have better luck than I have!

Victoria's Secret is, of course, a classic for women of all ages. It's been a bit less exciting lately since they stopped all their non-underwear offerings. In addition to letting go of their clothes (which were excellent), they've most recently stopped swimwear too. Please bring these back, VS. We miss them!

I love ordering gifts from this site. They are prompt, reliable and the orders always arrive within 3-4 days no matter of my current location around the world. Once i received a duplicate of my order and was afraid they would charge my card twice. I contacted VS, but they said it was a mistake on their side and i could keep them or donate them to an orphanage.

P.S. The shipping rates are quite impressive regardless if you are located in Asia or Europe.To top that, my orders never took more than 3-4 days. So, imagine ordering on Sat and having the order by Tues! Unbelievable!

Received my order in timely manner, however the size was too small - had to return. I understand that shipping cost was not refundable, but why would they charge 15% restocking fee? It's not like a product they can't sell again because it was used. It's just a bra with all the labels attached. I love Victoria Secret, but better go to their physical store, there will be no problem to return the item if it doesn't fit.

Victoria's Secret has such amazing products. From cute clothes to amazingly smelling lotions, perfumes, and other fregrances. They also have very cute travel bags for taking makeup on the go. They're accessories are also so amazingly cute. I love it all

I like the quality and shipping speed of Victoria's Secret. I have ordered already 2 parcels and it was very fast - 1 week in Ukraine. Also I have used a lot of coupons which were given to me via e-mail and with my previous purchases. You can use 3 different coupons in one order - that is really great.

Love shopping online at VS. I've gotten perfume, lotion, panties, and clothing online. It's especially great when they have their panties sale. Website is easy to navigate and use, and it shipped so quickly! I got my order within 3 days of purchasing. When it comes to returns, you can ship it back, but I find just going into a nearby store to be far easier and faster.

Online is the only way to get these in oz but postage is quicker than from most US sites. No six week waiting period. I got mine in 10 days. Perfect gift idea for your girlfriends boys. Something she won't see in stores in oz and something that says "I went the extra mile". Good prices compared to Aussie stuff. About the same but the quality is so much better.