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Victoria's Secret has a rating of 2.4 stars from 966 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Victoria's Secret most frequently mention customer service, credit card, and full price problems. Victoria's Secret ranks 98th among Lingerie sites.
The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience. In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions. Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products.
I placed an order on July 19,2024, with the order number VSTH00043705(Todays date is 16.10.2024), and I am extremely disappointed with my experience. It has been nearly three months, and I still have not received my items. Initially, my order was lost, and after that, I was informed of multiple delivery issues. Each time, I was told that a new order had been created, but then items I had ordered were marked as unavailable. If my original order had been shipped as stated, there would be no need to remove those items. I am now requesting a full refund, as I find the service I have received to be unacceptable. The customer support team has not been able to assist me effectively, and I am left feeling frustrated. I hope this review helps others make an informed decision before ordering.
Sales associate at the Sherman Oaks Fashion square mall is highly unprofessional. My girlfriend was mistreated, and 3 people walked out
Date of experience: June 2, 2023
Expensive, but they always seem to be offering great deals that I feel like I have to take advantage of :)
Date of experience: May 29, 2013
The only thing I wish is they stocked the stores better. Often sizes are out for the popular things everyone wants.
Date of experience: October 25, 2015
Pants for my daughter turned out have a discount 2 for 1 price, qualityis really nice, gteat purchase thank you!
Date of experience: April 19, 2016
I had place an order at Victoria Secret and they had promo codes for free shipping over 50 and 30%off one item. I am an Angel Forever member, so I had added my items to my cart and had selected the offer codes to be automatically added to my order. The 30% off took my items total below the $50 and below the free shipping threshold in doing so it automatically added the $8 shipping fee which I did not notice, I had saw the order was over $50 and thought I was good to go, I get my order confirmation in the email and saw I was charged shipping. I contact customer service to cancel my order. Their chat is 24/7. I was speaking to someone and they said as a courtesy they would waive my shipping fee because the order has already been charged and processed they could not cancel my order. This is only an hour after I placed my order. We get disconnected so I chat back and get another person, but also get disconnected. Third time I chat back they said oh the first representative is only waiving half your shipping fee. I asked why half for a one time courtesy, They said because you didn't make the threshold. I explained to them and they still said they could not waive it. They tell me to call the customer service number for my compliant and they also cant do anything. The lady I spoke to sounded really nice when i first called, but once I gave her my information and she looked up the chats she lost interest and the niceties dropped. People make mistakes I understand and I worked customer service before, but for a one time courtesy they could not do more than half is ridiculous especially when they can"t cancel your order and they charge you before your order ships. Never shopping with them again. They really do not care about their customers. Horrendous service!
Date of experience: June 24, 2018
It's my go-to shop for lingerie. Not the cheapest (or the most expensive I guess) but the stuff is sexy and drives my guy crazy.
Date of experience: September 14, 2015
I love when they have discount codes. Expensive but we'll worth it for bras n lingerie!! I only order when there's discounts n free shipping.
Date of experience: January 11, 2014
Oh, why do I adore their products so much? Because they are great in all terms. Most of all I like their scent. It's charming.
Date of experience: December 6, 2021
I love VIctoria Secret and the style of clothing, intimates and perfume collection. The Angles line is amazing and can redefine how your body looks.
Date of experience: May 11, 2016
Have to love a store for bras making you put your shopping down and leave cause you are offending people while your nursing you baby
Date of experience: July 12, 2016
Victoria Secret sets unrealistic norms for beauty. Victoria Secret wants the world to believe that you are only beautiful if you are a size 0,2 or 4. VS norm beauty is if you have long blonde hair, thin, and tall. VS is known for saying that this is what all women should look like. They say this should be the color of their skin, and that this should be the size of their waste, and the list goes on. Many people have developed serious mental health issues, identity issues, as well as body dysmorphia trying to emulate the beauty standards that are not realistic. NY times said, "Big brands such as VS who are constantly promoting only size zero are setting a toxic beauty standard for all women." Victoria secret finds "Beautiful", from body shape to facial proportions, to height and weight. This is what VS looks for in their models to show their lingerie and fashion to the world. We attempted to do a television special for plus-sizes [in 2000]. No one had any interest in it, still don't."Back again to Mr. Razek, the only question that needs to be asked here is did they try that hard to make people interested in it. The did this tv special and no one was interested in it, so they said goodbye to plus size clothing and models. It's been 22 years from that tv special and still nothing has changed. There are woman fighting and dying to be model, the starve themselves so they can lose weight, they close off people closes to them so they can focus on a dream that will end up getting shot down because VS has "no interest in it". All it takes is just to have some respect to all body types. Not everyone can not fit in a size 8, yes you can work out and eat healthy to get to that point but for most people, it's hard to lose weight but still want to look beautiful confident in VS, and they can't because once again they have no interest in it. This can feel like shame instead of loving yourself. That needs to change, and it all starts with the unrealistic beauty norms.
Date of experience: April 27, 2022
Amazing and stylish. Abdolutely impressive! I reccomend to everyone who can aford it. Your lady will be wow when she have it. You will no regret :)
Date of experience: March 10, 2017
Victoria's Secret.com is a very wonderful site and their things make you feel wonderful. The customer service is great, too.
Date of experience: May 1, 2012
Merchandise is very over-priced and the same or better quality is available at local outlets or online for much cheaper.
Date of experience: February 18, 2015
I love the quality of the clothes and variety models its attract me when shopping. Really Great one for me
Date of experience: August 12, 2017
Love the various scented perfume. Never expected they really had a good products since it always has a various advertisement.
Date of experience: February 14, 2016
Their products are not cheap, but tehy are so nice, cool, beautiful and quality. I tried bombshell passion (lotion) and I'm very satisfied.
Date of experience: September 23, 2020
The bag was just what my daughter wanted on her Christmas wishlist. Highly recommend it although it is pricey for what you get.
Date of experience: May 27, 2014
First class standard services. I think other online clothing stores must follow victoria's standard.
Date of experience: September 10, 2015
Fun to shop at the store but they never have good sales compared to what you get online! They make it so easy to use the promo codes!
Date of experience: July 20, 2015
The prices here are stupid high and they have the same pretty stuff at other store for cheaper. Your only paying for the tag
Date of experience: April 9, 2016
So fast to post our cutlery set. Exactly as stated and great pricing. So easy to order and follow the delivery. Would highly recommend.
Date of experience: May 30, 2016
Most of its products are now made in China or other countries, it's quality is really poor now, although the prices are still high
Date of experience: July 7, 2016
The worse customer service ever!. Phone representative not helpful at all. She was xtremely rude representative..
Date of experience: November 17, 2022
They don't offer a free pay via phone or website. Pay only by check or in store. That's prehistoric#
Date of experience: May 14, 2015
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