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Victoria's Secret has a rating of 2.4 stars from 966 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Victoria's Secret most frequently mention customer service, credit card, and full price problems. Victoria's Secret ranks 96th among Lingerie sites.
The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience. In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions. Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products.
I placed an order on July 19,2024, with the order number VSTH00043705(Todays date is 16.10.2024), and I am extremely disappointed with my experience. It has been nearly three months, and I still have not received my items. Initially, my order was lost, and after that, I was informed of multiple delivery issues. Each time, I was told that a new order had been created, but then items I had ordered were marked as unavailable. If my original order had been shipped as stated, there would be no need to remove those items. I am now requesting a full refund, as I find the service I have received to be unacceptable. The customer support team has not been able to assist me effectively, and I am left feeling frustrated. I hope this review helps others make an informed decision before ordering.
I knew they were expensive going in but it was just over the top expensive for some underwear that no one is even going to see and going into the store just means having people constantly telling you about the sale going on and it gets irritating.
Date of experience: September 16, 2016
I really like to buy online, and I loved this store from the first time, I order cosmetics, clothes, lingerie, and it is chic quality. Shipments are fast. I have not yet regretted what I buy from them. And I always recommend you because managers respond quickly
Date of experience: November 18, 2021
I bought clothes that are very sexy and elegant, which arrived at my home a little late. The online page for purchase is easy to follow but the customer service is very slow and they do not serve in the best way. I recommend it only for its beautiful clothes and its online page
Products used:
lingerie and underwear
Date of experience: January 28, 2022
I always struggle to find bras in my size at stores and when I do find them they're ugly or have really bad support and they just don't feel right. Victoria's secret has a great selection of bras in a bunch of different sizes and they're cute and comfortable. It is on the pricey side but they are worth it. I have bought lingerie and pajamas from here and I love it. This is the only place where I go to purchase my bras now. And I love how easy it is to return online-bought merchandise in store. I am very satisfied with this site (:
Date of experience: March 24, 2015
Needed to return two bras my daughter had sent to me took them to the store for exchange 10 days later still waiting and getting a run around about two bras all I needed was one size larger first they tell me have to wait 14 to 22 days for a gift card now they tell me I have to wait 30 days will never shop here again.
Tip for consumers:
Do not buy from here especially online you will go through hell getting a exchange
Products used:
None
Date of experience: June 1, 2022
VS has a great selection of bras but from my experience, none of them last long. Within a month the wires are coming out of the bottom. Ive gotten better bras from Walmart.
Their clothes are too expensive. I could find the same items at TJMaxx or Ross for a lower price. But I guess for some people its all about the brand.
Date of experience: February 22, 2015
So I bought this super super cute PJ set. That was so soft and I loved it. I wore it one time washed it and now it has a judge hole right down the middle and I spent about $60 on this one item. And now I don't know if I can get a new one but I know the same thing will happen or if I could get my money back. I was so mad!
Tip for consumers:
Don't buy there PJs
Products used:
Clothing
Date of experience: May 6, 2021
Today, I recieved a package from Victoria secrets, when I just recently recieved one. I assumed it was maybe others that the company didn't have in stock at the time. Then I happen to notice some of them were the same exact ones, I went to look for a # to contact them, to then see I was charged twice. I call to see what I can do regarding the situation, I didn't get I'm sorry or any type of apology. Instead it felt turned on me, which is completely wrong. I was told I will need to take it to the post office or the store to revieve my money back, so now I have to go out of my own way, to return items that I revieved twice because of their company website, during the Semi Sale. Then I don't get my money back till the items are returned, then it will be 14 days after that. I'm disgusted by the customer service department, no symphony.
Products used:
Panties
Date of experience: June 22, 2022
I returned a bra in the store, the cashier didn't returned me alll the amount back in my credit card, I didn't check my receipt and of course I put in the garbage now I was supposed to pay 0.4 yes four cents back with interest $ 31.06 this is so ridiculous how they still money, when I called to pay the 0.04 by phone the agent told me NO wait until you got the bill Surprise finally I got the bill for $ 31.93 I called many times No Body helped, Thanks Victoria Secret sorry you just lost a good customer bye bye
Tip for consumers:
I will never buy something in Victoria secret
Products used:
I returned the Bra
Date of experience: September 12, 2023
I love VS but every time I walked in, I get hit with so many different perfumes and am overwhelmed at all the displays. Don't get me wrong, I love the pink line but it's just too much going on in the store. Also the line is always backed up :/
Date of experience: August 29, 2016
O adore all my purchases from Victoria! The quality is really good. I find products as very comfortable and what I really like is a big variety of panties and bras. Also, this shop offers sales very often! So you can buy a lot of items witha good price.
Date of experience: October 25, 2019
One of my favorite stores for years. With online shopping, you can order your size and have a variety to choose from and have it delivered to your door. There are also specials and if you buy a certain amount, you can get a card for free items in the store.
Date of experience: July 27, 2015
So I have purchased bras here so many time and I get burned every time. I am a larger chested woman, but I can go to Walmart and get a bra and it will last longer and I did not have to pay $60 for it. I finally learned my lesson and stopped buying bras from them.
Now as far as the nighties, well, they are cute, but still very over priced. If you have money to blow and want to carry a pink bag around the mall, then go for it. Want better prices go to Sears or Macy's or somewhere else.
Date of experience: February 16, 2015
I bought a certificate as a present for my girlfriend's birthday. She was so happy and came back with so lovely new lingerie and a body mist. She never stops saying: "I love Victorias's secret and I love you, of course"))) I guess I will never get the point of what is so special about this brand. I need to be a woman to understand that on their level.
Date of experience: November 30, 2020
This store has a large selection of tastefully appealing lingerie for both the younger and older ladies. There are so many colors and styles to choose from whether one is shopping for a honeymoon or buying a gift for a loved one. Staff are helpful too. This store is the Total Woman's delight!
Date of experience: October 1, 2016
For the same fashion i can get it cheaper, to look good i'm not going to spend a 100 bucks for a bra, when i can get one from Playtex that does the same thing, and still be satin or silk. And truly, i don't like the fact it give wrong impression to girls who want to model. I'm not staving my self just to walk down an isle for eyes to look at me in a sexual manner.
Date of experience: March 28, 2015
I have been buying the classic cotton since Victoria Secret first opened up. With every year that passes, the quality consistently goes down. The past 8 years or so, it's been even worse. The fabric is now SO THIN, I *MAY get 2-3 wears before before my short, rounded nails go right through the material!
Date of experience: August 11, 2020
I went to VS yesterday in search for a bra and boy shorts. Did not find the undies but did find that the bras are extremely expensive. I love their bras but there is no way I can afford a $100 bra. I knew them to be expensive, but not this expensive. It's sad because I foresee them also going out of business with these kind of prices. :(
Date of experience: November 15, 2020
Victoria's Secret is a wonderful place to shop. I have been buying products from them for over 8 years. I have never had a problem with their costumer service. They are pleasant and very helpful. Their sizes run slightly on the bigger side so keep that in mind. The only problem I ever had was when I purchased a sweater and tube top. They sent me two tube tops instead. I got right on the phone, talked to costumer service, and took care of it. I sent them one of the tube tops back (on their dollar of course) and they sent me the sweater I ordered immediately. No harm no foul. :D
Date of experience: June 10, 2010
I bought a great swimsuit online, very fashionable and comfortable to wear. The payment and delivery went without any problems, it was fast and professionally handled. I like the products Victoria's secret create and I am willing to shop here in the future.
Date of experience: October 18, 2018
Got a MasterCard $8500 limit Victoria's Secret card. Had all my information in the app. The app then deleted all of my information and I got lost in the system somehow even with customer service. Had a $64 balance and they charge me nine dollars to make a payment because I could not use the app. They would not help me reset my password which I never changed. So I canceled my card. Customer beware!
Tip for consumers:
Buyers beware
Products used:
All
Date of experience: December 21, 2022
I was at the pink store yesterday with my teen daughters. The sales lady Danielle finally asked if we needed help after ignoring us for 10 minutes while she spoke to nonbuyers, maybe her friends. I asked what the deals were on bras and panties and she just pointed and said " over there" Never helped. We always shop at the boardman ohio location and they are very helpful. The cashier asked who helped us and I said no one. $160 sale from us on just bras and panties and I will not use that store again. I will stick with boardman for now on.
Date of experience: September 20, 2015
I had placed an order online and needed to add something. I called and spoke with Lisa. She was very helpful. She had a cheerful attitude. She took very good care of me and my needs. I could hear her smile through the phone. I have had to call customer service in the past, the reps have always very kind and helpful.
Tip for consumers:
Shipping can sometimes be free. Always look for “Today’s Offers” tab and there is usually at least one good one that you can use for your purchase but you can apply upto 2 offers per order.
Products used:
I love all their products. Bras, panties, pj’s, lingerie, perfumes, bikini’s and make up bags. This is the only place I shop for these types of items. Everything very good quality. You can usually catch a good sale and that makes it more affordable for people on a tight budget.
Date of experience: January 31, 2023
I can't say enough about their quality and style choices in lingerie, perfume and clothes both online and in store. I love using coupons and shopping sales and they always have them. My favorite jeans are VS, all of my lingerie is VS, my favorite perfumes are VS... yep, I'm a customer for life.
Date of experience: March 16, 2015
It looks like they hired a bunch of mid 40s divorced feminist on the design team bring back colors that pop such as bright orange or bright purple or bright greens stop forcing nude and beige down everyones throats.
Date of experience: May 22, 2020
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