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    Victoria's Secret

Victoria's Secret

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Overview

Victoria's Secret has a rating of 2.4 stars from 966 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Victoria's Secret most frequently mention customer service, credit card, and full price problems. Victoria's Secret ranks 60th among Lingerie sites.

  • Service
    153
  • Value
    145
  • Shipping
    126
  • Returns
    108
  • Quality
    133
Positive reviews (last 12 months): 5%
Positive
1
Neutral
0
Negative
19
View ratings trends
49
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How would you rate Victoria's Secret?
Top Positive Review

“Victoria's Secret Frostmelt Fragrance, have exceeded my expectations in terms of both scent”

Salve M.
1/18/24

The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience. In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions. Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products.

Date of experience: 1/18/24
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Top Critical Review

“Extremely Dissatisfied with Order Experience”

Sofiya H.
10/15/24

I placed an order on July 19,2024, with the order number VSTH00043705(Todays date is 16.10.2024), and I am extremely disappointed with my experience. It has been nearly three months, and I still have not received my items. Initially, my order was lost, and after that, I was informed of multiple delivery issues. Each time, I was told that a new order had been created, but then items I had ordered were marked as unavailable. If my original order had been shipped as stated, there would be no need to remove those items. I am now requesting a full refund, as I find the service I have received to be unacceptable. The customer support team has not been able to assist me effectively, and I am left feeling frustrated. I hope this review helps others make an informed decision before ordering.

Date of experience: 10/15/24
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Reviews (966)

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Reviews that mention popular keywords

customer service (135) credit card (36) gift card (15)
Thumbnail of user beccak14
Georgia
2 reviews
1 helpful vote
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November 26th, 2019

In your Holiday catalog 2019 page 8 or so there's a pic of a curly haired lady with a see through bra showing her nipples. What the $#*! is this? It appears amateur porn because now I have to make sure my son doesn't see anything in your catalogs. Poor morals. If I could sue you for the exposure my 9 year old has seen in a catalog that's supposed to be PG I absolutely would. This is inappropriate and I will never shop at your store again. As a parent I'm motifited. I have nothing good to say about you.

Date of experience: November 26, 2019

Thumbnail of user sharanm4
Illinois
1 review
1 helpful vote
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January 18th, 2022

I was sent a 10.00$ birthday reward. It is valid til Jan 31,2022. Well, I asked the two girls what i could purchase with this card. They gave me all the wrong info, when I get to the cashier, she said that the coupon would not work. I was 10 min late for work(without my bday present and I live 45 min away) and am considering cutting up my Victoria Secret card bc I have problems in Merrillville IN every time I go into there!

Tip for consumers:
Make sure you read front to back, bc V. Secret just wants to get you into there store with there sad little bday coupons that made me feel special for about 2 minutes. Ha, I am calling the 1-800 number tomorow and cancelling for good!

Products used:
none I left with nothing.

Service
Value
Quality

Date of experience: January 18, 2022

Thumbnail of user sabrinam96
Virginia
1 review
4 helpful votes
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February 9th, 2019

My undergarments are not fitting me anymore so I needed to purchase some asap. I received coupons from vs so thought I'd use them. Had almost $200 worth in my cart and was told 3 out of 5 coupons will apply. Ok that's fine.

Two separate agents spent an hour each trying to apply it and wouldn't work. Then I wasted another 2 hours with 2 supervisors. It total 4 hours wasted and no order placed.

One of the supervisors stated she applied the code manually but placed the wrong order on hold, the third discount wasn't applied and the order wasn't even processed even though she said it was.

Corporate was no help whatsoever. The woman stated there's nothing she can do and I need to just wait a few more days for the supervisor to get in touch.

I'm extremely disappointed and don't feel like continuing my business with VS nor would recommend this store anymore.

Date of experience: February 9, 2019

Thumbnail of user melaniec33
Indiana
1 review
0 helpful votes
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April 22nd, 2016

Victoria's Secret is well known for their lingerie, but did you know that they sell great gym clothes?! Comfortable and cute. Love the gym clothes. They are functional. I think they fit as well as LuLu Lemon gym wear, but they're cheaper.

Date of experience: April 22, 2016

Thumbnail of user alym3
New York
2 reviews
0 helpful votes
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February 23rd, 2015

I ordered something from the Victoria's secret website and then a few hours later I found a promotion I had not known about. I used the live chat function on the website to ask if I could have the free sunglasses shipped also and the customer service agent helped me and shipped it also! I didn't think they would be able to do that so I was very impressed! I would definitely reccommend this to a friend!

Date of experience: February 22, 2015

Thumbnail of user xenam2
Virginia
1 review
0 helpful votes
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March 15th, 2022

I placed an order on the 12th, ordering 9 items. They didn't ship all my order. I have been trying to get customer service to listen to me, and nothing! They keep giving me this bull about my lotion being on back order, when it was IN STOCK FOR DELIVERY, when I placed the order. And it still says it's in stock. It's been 2 days and they have yet to ship my lotion! Their customer service is god awful, especially the customer service chat. 100% no help, and awful! They feed you a bunch of crap! And cancel your items without your permission!, for no reason! They said my lotion is preparing to ship today, but that was 2 days ago! And yet it's in stock! FFS! They are awful. Bath & Body are way better, and are more helpful. No wonder, Bath & Body quit partnering with them.

Date of experience: March 15, 2022

Thumbnail of user maggieg41
Arkansas
1 review
4 helpful votes
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August 18th, 2018

I used to shop VS back in the 90s. When you walked into the store, Baroque music was playing, and it was a fabulous atmosphere. Now, because their focus is only on the young, it is cold and uninviting of more mature women. The overpriced merchandise is also geared to the young. They have done themselves, and a huge group of older women, an injustice.

Date of experience: August 18, 2018

Thumbnail of user noral9
Texas
4 reviews
2 helpful votes
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April 4th, 2016

These are the only bras that fit me well! I had a friend suggest we shop for bras at jc pennys because they are good quality and would be less $ than victorias secret. Turns out the prices were quite comparable to VS but the fit was horrible. For me anyway. Vic Sec has wonderful products - I love the store and their customer service dept.

Date of experience: April 4, 2016

Thumbnail of user doreenm200
Missouri
1 review
0 helpful votes
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August 29th, 2022

Bought the periwinkle blue jogging pants in a large with the large white with pastel studded t shirt & hoodie. They couldn't have fit more perfect. I'm short & a bit heavy so was hesitant. I will go back to purchase more. You will not be disappointed. The T shirt fit up around my neck & was not low cut like many other t shirts. I also wanted cuffs around the ankles of the joggers & got just that. Loved the shirt & t shirt were studded. I was very impressed & that's not easy to do. Previous reviews convinced me to purchase & I'm thankful for the reviews. Thank you Victoria Secret!

Tip for consumers:
Couldn't be more happier, crisp looking, clean, & classy, very comfortable!!

Products used:
Joggy pants. T shirt Hoodie

Service
Value
Shipping
Returns
Quality

Date of experience: August 29, 2022

Thumbnail of user lanab33
Texas
8 reviews
1 helpful vote
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November 19th, 2018

Huge selection, great prices, and the BEST customer service!
They offer instant chat customer service. Their personal answered all my questions, fixed my order, and did all of this within minutes. I definitely recommend... And will be ordering more soon! All the girls know their lingerie is the best!

Date of experience: November 17, 2018

Thumbnail of user paulk850
GB
1 review
14 helpful votes
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March 9th, 2020

Quite simply the worst online shopping experience I have ever had. My order never arrived, despite them telling me that they had sent it twice. I was given different and contradictory tracking information, customer service reps were rude and patronising. After three months I still hadn't received a refund. Then they only refunded half of the amount I paid so I had to call again. They then refunded more, but this still didn't total what I had actually paid them. At that point I gave up as I couldn't bear to deal with their customer service staff anymore., so I never received a full refund. They are liars and demonstrate dubious business practices. Appalling.

Date of experience: March 9, 2020

Thumbnail of user anastasiak59
Minnesota
1 review
1 helpful vote
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July 16th, 2021

It's third time when this happened! I placed an order at the VS store, it did not come, I called the support service, they told me the order was canceled, but they forgot to send an email. Now these products are not available and they cannot send anything to me. To my arguments that if I knew that the order was canceled, I could order again when everything was in stock, they simply apologized for not sending an email. Three times I already had this problem! Once they sent me dirty things. Customer service doesn't solve anything

Service
Value
Shipping
Returns
Quality

Date of experience: July 16, 2021

Thumbnail of user cathyl461
New Jersey
1 review
1 helpful vote
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January 22nd, 2022

Ok so basically don't get me wrong the clothing is cute and everything but the bras ain't it… i can't fit in a 32a which is pretty sad and i'm very upset like i was holding back my tears while my friends were buying stuff… i felt extremely left out so pls make bras that are 22a

Date of experience: January 22, 2022

Thumbnail of user ethanl63
Florida
16 reviews
6 helpful votes
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May 4th, 2020

My mom usually forces me to either go into Victoria"s Secret or there site to get her something. I honestly don't mind shopping for my mom. The bad thing is the glitches but the shop and site is really good and I recommend that store or site to whoever might be ordering something.

Date of experience: May 4, 2020

Thumbnail of user alexm121
Thailand
3 reviews
13 helpful votes
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February 10th, 2015

Had issues with shipping. Customer support was helpful but order was 14 days late from the day my wife ordered.

Elsa from customer support was friendly and they called to make sure everything was corrected. But again the product was not shipped on time.

Date of experience: February 10, 2015

Thumbnail of user ranninb
Georgia
1 review
0 helpful votes
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March 28th, 2021

You want me to spend my money at your store after you tell me I have to wait in a line outside where you have the waiting circles one foot apart not six feet and only letting a couple people I. The store at a time I will not order or shop Victoria secrecy's ever agai. And I have three daughters who I use to take shopping g T your store never will that happen again your store and your policy is horrible when you have people waiting outside less than a foot apart

Service
Value
Shipping
Returns
Quality

Date of experience: March 28, 2021

Thumbnail of user jennifers233
Pennsylvania
6 reviews
67 helpful votes
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May 16th, 2016

The bargain shopper in me balks at the prices of many of the items and I don't really buy undergarments from the site. If I need one, I'll try it on in store. But, the PINK line of athleisure wear has always been good quality for my step-daughter and she loves the yoga pants and sweatshirts! Sign up for e-mails and birthday gifts - sales alerts are invaluable if you decide to buy or are a regular shopper. I've been buying clothing from VS for 20 years and they have never failed to send quality products, sized in a pretty standard woman's sizing. Shoes have always been great too. Customer service has never failed me in the few instances I've needed them. All around a really good site!

Date of experience: May 16, 2016

Thumbnail of user lanef
New York
121 reviews
357 helpful votes
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January 9th, 2012

Five Star shopping (most times) Three Star shipping rates. I have shopped with VS since they started their web site. I have purchased everything from leather, evening dresses, party dresses, limited edition clothing, and lingerie. I loved their turtle neck body suits which I still own, and I wish they still carried now. I loved their french body suits that look so great with dress pants. I dislike the shipping rates.

Date of experience: January 8, 2012

Thumbnail of user dustinj5
Washington
10 reviews
3 helpful votes
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April 21st, 2016

My credit card was stolen and it was used up to it's limit. A police report was made. Even though their legal response is easy to find they keep refuse to honor my claim, won't refund the unlawful charges and verbally claim that my claims are fraudulant

Date of experience: April 21, 2016

Thumbnail of user junniew
Hong Kong
22 reviews
90 helpful votes
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February 6th, 2014

I would like to file a complaint about VS services.

I am truely disappointed with Victoria Secret, I placed this order at 12/28/2013, today is already 2/7/2014, this order never arrived. I paid US 56.99 for shipping cost, but i dont even get a tracking number for my shipment. This is totally unacceptable. I brought a lot of things from US, usually costed me US 30 for shipping by Fedex or DHL, and its tracable. The longest shipment took me around 10 days to arrive HK. For VS services, I paid higher price with no tracking record, took me more than a month, nowadays even ship by Sea a month should have arrived.

I will never order from VS ever again. And the review about VS are right, their services is horrible and disappointed.

Date of experience: February 6, 2014

Thumbnail of user dianeh42
France
5 reviews
9 helpful votes
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September 8th, 2015

Well, I think Victoria's Secret used to be better. The quality seems the same but there is a lot of cheaper brands on the market for the same quality now. Even though I still buy from VS, I have found quite a few places to buy more extravagant things with cheaper prices.

Date of experience: September 8, 2015

Thumbnail of user rivk
Georgia
1 review
13 helpful votes
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October 28th, 2020

I have been a customer for years. I recently bought this cute back pack(pink Logo) that came with pins. To my horror there's a pizza pin. Look it up. A single slice of pepperoni pizza is a symbol pedophiles use to target. So basically young girls put this pin on their backpacks not thinking anything of it and become a victim. I will NOT be purchasing anything else from you sick $#*!s.

Date of experience: October 28, 2020

Thumbnail of user elinag12
California
1 review
0 helpful votes
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August 29th, 2022

Worst customer service, worst app. It's so hard to use Victoria's Secret app, it doesn't work properly, unable to make payments. And when you call customer service all agents sound like they're under influence of drugs. It's a shame that a brand like Victoria's Secret has such terrible customer service.

Date of experience: August 29, 2022

Thumbnail of user heidic110
Massachusetts
12 reviews
71 helpful votes
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April 2nd, 2022

Love this sequin bag! Very roomy with a black lining inside that has a zip top closure and comfortable handles. The sequins are super sturdy and definitely not cheaply made and are sewn on very well so to not easily falloff which makes this Victoria's Secret bag a standout in the sun!

Date of experience: April 2, 2022

Thumbnail of user tammys53
Michigan
6 reviews
10 helpful votes
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December 28th, 2015

The prices are more expensive but the clothing lasts forever great quality and bras a A ++++ perfect for great quality best bras I've ever worn in thirty years won't buy bras or yoga pants anywhere else ever

Date of experience: December 27, 2015

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