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Victoria's Secret has a rating of 2.4 stars from 966 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Victoria's Secret most frequently mention customer service, credit card, and full price problems. Victoria's Secret ranks 11th among Lingerie sites.
The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience. In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions. Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products.
I placed an order on July 19,2024, with the order number VSTH00043705(Todays date is 16.10.2024), and I am extremely disappointed with my experience. It has been nearly three months, and I still have not received my items. Initially, my order was lost, and after that, I was informed of multiple delivery issues. Each time, I was told that a new order had been created, but then items I had ordered were marked as unavailable. If my original order had been shipped as stated, there would be no need to remove those items. I am now requesting a full refund, as I find the service I have received to be unacceptable. The customer support team has not been able to assist me effectively, and I am left feeling frustrated. I hope this review helps others make an informed decision before ordering.
Love their lotions and perfumes but as far as clothing and bra's, well they don't sell plus sizes for curvy women. Overall, I'll give it a 4 star.
Date of experience: October 29, 2017
Gift shopping for lingerie is the ONLY reason to shop online at this store. The bath and body products are amazing. You must shop with your nose.
Date of experience: September 22, 2016
I have bras from high school 7 years ago that are still holding up somehow. -1 for price ugh. Bathing suits are always amazing as always too.
Date of experience: April 30, 2016
After trying VS bras. I literally cant wear any other brand. My breasts look too good in it and even if its expensive I still love it
Date of experience: February 2, 2018
I just stocked up on tons of fragrant body lotions, body sprays and perfume. Great for giving as gifts.
Date of experience: July 5, 2015
I miss when the clothes said PINK all over them. Down the legs, on the butt, all over the hoodies. I miss the sequence & glitters on the sweat pants & hoodies, I miss the sequence covered backpacks that said PINK, I miss the adorable comforter sets & PINK bedding & plush dogs you could buy. I miss when the clothes were actually cute & the sweat suits were worth spending money on. Now they have clothes that are plain & bland thay don't even say the name of the brand on it. If I wanted a plain t shirt I would go to Walmart. After all we are paying for the name so therefore we want the name plastered all over our cute pink outfits again! & bring back the adorable duffel bags that had sequence & pink logos all over it. Bring back the velcro sandals not the cheap non velcro sandals that rip apart after a couple wears & give your feet painful blisters. Also why would I want to wear a hoodie or shirt that is also made for men in that exact same design & color? They have the same 2 boring black "pink" lettering that they have had for years. There isn't even anymore sexy/cute & girly color options. No one is going to spend money on plain Jane stuff/ clothes with no print/logos & ugly colors/stripes etc. Bring the cute pink outfits back! The quality has went down & the prices up.
Date of experience: November 28, 2021
Its one of the best world famous beauty brand. They have everything related beauty products available with great quality.
Date of experience: December 17, 2021
I am pleased with the clothing and constant sales. I have been a loyal customer for years! Highly recommended!
Date of experience: March 18, 2015
29th June 2022. Unfortunately we had most unpleasant service ever in Vancouver from the girl who we found out is the manager! The staff is absolutely friendly and helpful but waiting for the checkout we went to the next free one and were told in a unfriendly military ton "this is closed go back to the line"! Wow first of all I am not her staff and even staff should not be treated like this! I own a shop myself and excuse me, there is a nice way to say this too. My husband and me had quite a full bag of items but desicided to leave it with her because of the situation with her and said " we are not buying this because of you customer unfriendly attitude.
Then the real fauxpas happened. Response of the manager girl was
" GO ON I DON'T CARE".
So we left our shopping bag at her desk and left. On the way went out we meet the very nice sales agent and told her the story, I asked her for the name of the unfriendly girl. She said she can not tell me her name because it is her MANAGER and the stuff is suffering under the arrogant and condescending character of the "MANGER" girl. I am not spending my money in a shop where I am treated unprofessional, unfriendly and careless.
Tip for consumers:
29th June 2022. Unfortunately we had most unpleasant service ever in Vancouver from the girl who we found out is the manager ! The staff is absolutely friendly and helpful but waiting for the checkout we went to the next free one and were told in a unfriendly military ton "this is closed go back to the line"!! ! Wow first of all I am not her staff and even staff should not be treated like this ! I own a shop myself and excuse me, there is a nice way to say this too. My husband and me had quite a
Products used:
29th June 2022. Unfortunately we had most unpleasant service ever in Vancouver from the girl who we found out is the manager ! The staff is absolutely friendly and helpful but waiting for the checkout we went to the next free one and were told in a unfriendly military ton "this is closed go back to the line"!! ! Wow first of all I am not her staff and even staff should not be treated like this ! I own a shop myself and excuse me, there is a nice way to say this too. My husband and me had quite a full bag of items but desicided to leave it with her because of the situation with her and said " we are not buying this because of you customer unfriendly attitude.
Then the real fauxpas happened. Response of the manager girl was
" GO ON I DON'T CARE".
So we left our shopping bag at her desk and left . On the way went out we meet the very nice sales agent and told her the story, I asked her for the name of the unfriendly girl . She said she can not tell me her name because it is her MANAGER and the stuff is suffering under the arrogant and condescending character of the "MANGER" girl. I am not spending my money in a shop where I am treated unprofessional, unfriendly and careless.
Date of experience: June 30, 2022
PETA has unveiled HORRIFIC Imagery online of the Victoria Secret testing laboratories
YOU ARE A DISGRACE
A multi Billion dollar company still resorting to animal testing!
SHAME ON YOU
END IT NOW
Date of experience: February 18, 2017
I love this store on-line because of the so many items to choose from. The free gifts are very nice... never had to send anything back!
Date of experience: March 12, 2015
DO NOT GET THE VISTORIA SCECRT CREDIT CARD! I applied for the credit card got approved on November 13th. I have been waiting for my card ever since. It is now January still have not got my card. I called today January 2nd. They told me after the 11th time calling about the status of my card that this is a problem with people getting there cards. They had to pit a ticket in for it after 11 times calling and telling me it's on the way when it really wasn't. I am beyond pissed off. I am person who has a lot of patients but when I am beinging lied to and told the same thing over. Then someone said something is finally wrong it will take another two weeks
I am beyond over this company. Fix your damn system or don't even have the credit card system at all!
Products used:
Victoria secret credit card
Date of experience: January 2, 2023
I loved their perfumes, the smell is not so strong and it stays for a long period of time. Will continue using their perfumes, highly recommended.
Date of experience: November 30, 2020
I find their stuff overpriced and not as nice quality as it use to be. I will likely reserve my bra shopping for La Senza when I am in Canada next.
Date of experience: November 23, 2015
Brought the new perfume range it was divine. Love it. But the body sprays that i got turns smelly after a day dont understand why
Date of experience: February 14, 2015
Been going there or years and still the best selection of perfume and lingerie to come back home with and yeah... put a move on!
Date of experience: November 16, 2015
I love coming here, mostly because the staff is usually composed of incredibly attractive females. And the one fat one that was a diversity hire.
Date of experience: December 17, 2015
The employees at the Victoria's Secret at crossroads mall Mount Hope, Wv are rude treat their customers bad and act like they don't want u in the store very unprofessional
Products used:
Panties,bras,shirts,joggers
Date of experience: February 2, 2022
Victoria is a company that year after year seeks to attract women with its excellent marketing campaign
Date of experience: July 16, 2019
If you wanna do something special for you man Victoria Secrets it the best place to go and feel sexy in whatever you wear
Date of experience: March 20, 2015
For most of what they sell, and the quality of some items, I think it's a little overpriced, but I'm a very frugal shopper.
Date of experience: October 13, 2015
The quality is great the prices are just rediculous for a bra and panties set it's like 75$ so be prepared to spend big bucks here.
Date of experience: October 5, 2015
I like not only lingerie that they offer, but also the means for body care. Theyu are very good and their scent is tempting and strong.
Date of experience: October 11, 2021
There is pretty good products here, especially if you want to get a certain someone in your life a nice pair of underthings.
Date of experience: February 23, 2016
Order gets delivered within 2-3 days and if it doesn't fit. They give you no hassel in returning it. Love to shop here
Date of experience: April 19, 2016
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