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Victoria's Secret has a rating of 2.4 stars from 966 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Victoria's Secret most frequently mention customer service, credit card, and full price problems. Victoria's Secret ranks 11th among Lingerie sites.
The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience. In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions. Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products.
I placed an order on July 19,2024, with the order number VSTH00043705(Todays date is 16.10.2024), and I am extremely disappointed with my experience. It has been nearly three months, and I still have not received my items. Initially, my order was lost, and after that, I was informed of multiple delivery issues. Each time, I was told that a new order had been created, but then items I had ordered were marked as unavailable. If my original order had been shipped as stated, there would be no need to remove those items. I am now requesting a full refund, as I find the service I have received to be unacceptable. The customer support team has not been able to assist me effectively, and I am left feeling frustrated. I hope this review helps others make an informed decision before ordering.
Have been buying from V. S. for years. My wife who is 48, looks better then most of the models. And, she is a NATURAL 40DD, at 5'11" and 147 lb
Date of experience: January 4, 2016
I wonder how I can find a good - sexy - stuff online, then my husband really try to order a pair of bikini here. He got taste. Love the sevice
Date of experience: February 26, 2016
See above see above see above
I wear this stuff and like it.
Wow they really make you type--LOL maybe I should review this site and ask them to allow reviews that do NOT take forever to type!
Date of experience: January 20, 2017
Salesclerks a little too aggressive. Other than that love the items up for sale. Especially the beauty glam glosses.
Date of experience: January 23, 2015
My personal choice always Victoria when it comes to lingeries and inner wear stuff. Reasonable cost and quality material.
Date of experience: November 1, 2018
I am purchasing lingeries here since my teenage. One of the most famous and respectable store. My love <3
Date of experience: March 25, 2018
They do not carry enough plus sizes online or in store, I have visited many of there stores and online website. They have limited if any at all in sizes for women over a DD, this has been the case for over 13 years and it hasn't changed much in all those years... believe me I have been checking. Even when I was younger, skinner and wore a 32 waistband they still never carried sizes that truly fit busty women... which is funny & ironic because isn't that what there all about. Both myself and others I have shopped which in store have bad experiences with staff in stores, if your a larger girl they don't always treat you well, they either don't have sizes, try to get you to try on sizes that are to small or suggest you try a bra with a smaller waist or cup size than yours (this is the reason hundreds of women are wearing the wrong bra, not only do people not know how to measure themselves but also stupid pushy untrained sales staff try to make sales rather than fit you correctly in the proper size). I have had in one store a sales lady be so rude, suggesting we were to fat and to specific in what we wanted and that we won't find it in any other stores. We asked for a bra in one of 3 colors, in a size bigger than DD... WOW asking for so much OMG! She was sarcastic and in the end basicly told us we were too fat and go check there website. I suggest you spend a little extra and go to "Nordstrom", they will properly measure you, find you a bra in any style, size and color without complaint, they will bring a selection of to your dressing room and help you adjust the bra to fit perfect... you won't get this service or quality bras at Victoria's Secret ever!
Date of experience: November 12, 2015
Its okay just a top I bought was horrible quality it was destroyed in my washer :/. But I love the bras amazing fit
Date of experience: August 11, 2015
This kinda brend is my favorite. I really like the quality and the price. I prefer to buy everything on sales as it so profitable offer.
Date of experience: August 21, 2021
Just got used to my bra. And they discontinued it. No underwire it was so comfortable. Now what if they bring the Knockout back. 5 stars!
Date of experience: October 1, 2015
I wanted to to send a VS e-gift card to my friend in Canada as a surprise, so I decided to check first with a customer rep. First to see if I'm doing the right thing. I contacted them via Live Chat service, asking if I can send an e-gift card to my friend in Canada and if my friend can use the card in the store not only online and the rep. Replied with ABSOLUTELY! VS e-gift cards can be used INTERNATIONALLY even in the stores just by providing the pin # and the card number, and based on the given information I ordered an e-gift card to my friend which lasted almost 7 HOURS to be collected! Later my friend writes me and says you know what I can see the balance of the card online! So we both had to contact the customer care via Live Chat service SEVERAL TIMES, regardless that every rep. We spoke with said something different, they said my friend can't use the card, the card should be used from US as it was ordered from there, I can't get it refunded, plus many times contacting the stupid customer service. NOW IT MAKES SENSE WHY YOU CAN NOT PRINT THE CHAT FOR THESE ISSUES LIKE THE RESPECTED OTHER COMPANIES/BRANDS SO YOU DON'T GET A PROOF TO SUE THEM! If I could put NO STARS I would do that...!
Date of experience: September 12, 2016
I placed an order 5 products on the annual sale time 5 days ago and 4 of them have been canceled (%80 of my order) today. I connected to VSASSISTCHAT to fix my issue and VS agent said it is a system error and it happens often on VS website. She offered me to send the same products with different colors after we discussed little bit. ( she offer me free shipping for next purchase which I never pay). I went VS website to find the same products I bought to swich with a different color ones but I couldn't find some of them. I connected one more VS agent to ask for help and she told me there is no offer on the system and I asked for an email address to send these screenshots to them. I already wasted a lot of my time until this moment but it wasn't fair for me and I didn't want to give up. I already have been disappointed with VS CRM system but I still had hope someone who is in charge there will help me. I talked to someone who works for customer service and se said she is truly sorry for making me disappointand and they have processed a refund to your original form of payment for this item. I had amazing experiences during 3 years which I used to buy. My first and last bad experience with them. You can see how is their real service and customer policy when they make a mistake and make you pay the price of their mistake.
Date of experience: January 28, 2021
A place to find things you need. Fast response in case you got any questions. Nice prices(atleast for me). Will shop here again and again!
Date of experience: November 9, 2016
Poor customer service and no help.
Birthday code doesnt work.
Had been dealing with issue since last one week nut no help
Date of experience: August 8, 2023
This girl at the cash register was all around horribl. She was mean, snobby, and all around horrible. Probably the worst customer service I've ever had! My mom and I didn't know about the card you guys had going on (she didn't explain it.) So I tried trying in my SSN and my zip code. I didn't have one, she turned to this African american girl and started talking bad about my mom and I. She gave us dirty looks and treated us like garbage.
Before all of this happene.
The girl named Bree was all around wonderful. She was so kind, so helpful, so caring.
She had to help so many customers, she was getting all of us fitting rooms at the same time as answering question. She was very polite and always asked if she could do anything more for all of us (all of us meaning the customers she had to help.)
Seriously, if it wasn't for that $#*!y cash register lady, our experience at this VC would of been terrific! And that's because of Bree! I'm sure I'm not the only customer leaving today who thought this. I visited today Oct 16,2015.
Date of experience: October 16, 2015
I buy their body mist. They smell so good. I feel the store is for the young and sexy but we all can use the perfume right.
Date of experience: December 7, 2017
Very creative and sexy style. I bought one for one of my girl friend as a marriage gift, and she liked it.
Date of experience: January 18, 2015
I rate a good because it seems a little focused on the younger buyers, needs a more diverse selection. Nice sales staff.
Date of experience: May 24, 2015
Oh, I love this website. They offer so many interesting and attractive items.And the prices are not as high as I thought.
Date of experience: January 24, 2021
Victoria's secret is the best perfume available in the market. They have quiet unique fragrance and last for quiet a long time.
Date of experience: August 4, 2021
The world is filled with women with different body shop tYpes. Have you guys ever thought about making clothes for bigger women?
Date of experience: February 12, 2015
I usually shop instore but have had great experience with online shopping too. Great customer service. :)
Date of experience: June 23, 2016
What can I say, I am a VS junky. I have never had a bad experience with them and the quality of there stuff is great.
Date of experience: December 7, 2015
So sad to see that in recent years the materials used have gone way down in quality. The cotton panties are so thin now it's pathetic.
Date of experience: October 16, 2019
Of course its a great secret xD I am buying here for a long time. As always i receive my package within a week. Awesome Support!
Date of experience: March 10, 2018
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