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    Victoria's Secret

Victoria's Secret

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Overview

Victoria's Secret has a rating of 2.4 stars from 966 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Victoria's Secret most frequently mention customer service, credit card, and full price problems. Victoria's Secret ranks 60th among Lingerie sites.

  • Service
    153
  • Value
    145
  • Shipping
    126
  • Returns
    108
  • Quality
    133
Positive reviews (last 12 months): 5%
Positive
1
Neutral
0
Negative
19
View ratings trends
49
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How would you rate Victoria's Secret?
Top Positive Review

“Victoria's Secret Frostmelt Fragrance, have exceeded my expectations in terms of both scent”

Salve M.
1/18/24

The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience. In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions. Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products.

Date of experience: 1/18/24
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Top Critical Review

“Extremely Dissatisfied with Order Experience”

Sofiya H.
10/15/24

I placed an order on July 19,2024, with the order number VSTH00043705(Todays date is 16.10.2024), and I am extremely disappointed with my experience. It has been nearly three months, and I still have not received my items. Initially, my order was lost, and after that, I was informed of multiple delivery issues. Each time, I was told that a new order had been created, but then items I had ordered were marked as unavailable. If my original order had been shipped as stated, there would be no need to remove those items. I am now requesting a full refund, as I find the service I have received to be unacceptable. The customer support team has not been able to assist me effectively, and I am left feeling frustrated. I hope this review helps others make an informed decision before ordering.

Date of experience: 10/15/24
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Reviews (966)

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Reviews that mention popular keywords

customer service (135) credit card (36) gift card (15)
Thumbnail of user marinaw11
California
5 reviews
1 helpful vote
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April 13th, 2016

If u want something u cannot find anywhere-sexy and comfortable at the same time-you are in the right place!

Date of experience: April 12, 2016

Thumbnail of user mariap2512
Ireland
1 review
0 helpful votes
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January 10th, 2023

Was supposed to get a delivery with a present that has not arrived

They have very bad delivery process

Service
Shipping

Date of experience: January 10, 2023

Thumbnail of user carok2
Luxembourg
2 reviews
0 helpful votes
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June 1st, 2021

Oh, their fragrances for body are something unbelievable. And their lingerie is so sexy and tender! I love both!

Products used:
lingerie

Service
Value
Shipping
Returns
Quality

Date of experience: May 31, 2021

Thumbnail of user elinorb16
Ukraine
4 reviews
1 helpful vote
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June 11th, 2021

Ordered bras from their website. Everything is perfect. I like their quality and fast shipping. Everything fits in size

Date of experience: June 11, 2021

Thumbnail of user josephb86
GB
3 reviews
0 helpful votes
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June 23rd, 2015

Whenever i am looking for cloths for my wife and others i ordered it with Victoria's and never had any issue of cheapness.

Date of experience: June 23, 2015

Thumbnail of user kellyh95
Florida
2 reviews
5 helpful votes
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April 17th, 2016

Good quality clothing
Good return polices
They don't bill your Credit card monthly like adore me does

Date of experience: April 17, 2016

Thumbnail of user aidab
Romania
3 reviews
3 helpful votes
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September 24th, 2013

I'm addicted to fashion and Victoria's secret is my fav site to shop. Awesome clothes and shoes and lots of discounts! The delivery is flawless :)

Date of experience: September 24, 2013

Thumbnail of user douglash39
New Hampshire
10 reviews
5 helpful votes
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December 11th, 2016

Won't let me change star rating. Any store you can go into that makes you want to go to the bathroom and jerk off is a store for me.

Date of experience: December 11, 2016

Thumbnail of user donaldt54
Japan
3 reviews
4 helpful votes
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April 5th, 2017

Because some lack of quality of customer service and high prices I will give them 4 stars. But quality is very good and worth of money.

Date of experience: April 5, 2017

Thumbnail of user sharnat
GB
2 reviews
2 helpful votes
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March 16th, 2015

Love it all... i have allot of VS underwear, and i won't shop elsewhere. Amazing designs. Amazing quality

Date of experience: March 15, 2015

Thumbnail of user devenl
Florida
6 reviews
8 helpful votes
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May 16th, 2015

This place is expensive, not going to lie, but its so cute I cant help myself! I love this store. Cute everything.

Date of experience: May 16, 2015

Thumbnail of user sarahn36
Australia
2 reviews
3 helpful votes
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June 19th, 2015

I love this but it is slightly expensive if you ask me. If this was cheaper, i would never go anywhere else.

Date of experience: June 19, 2015

Thumbnail of user markd123
Oregon
7 reviews
39 helpful votes
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January 14th, 2016

And i don't think i need to explain why. It's a gift both for myself and my future wife. Lingerie and a pretty girl. Could a man ask for more?

Date of experience: January 14, 2016

Thumbnail of user katiel20
Virginia
3 reviews
13 helpful votes
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December 8th, 2014

I order from VS all the time. The quality of all products is excellent. I just wish their shipping was free.

Service
Value
Shipping
Returns
Quality

Date of experience: December 8, 2014

Thumbnail of user dorrelb
Virginia
13 reviews
15 helpful votes
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February 5th, 2015

If I were still a small girl I would give it 5 stars but since they no longer stock to fit my size, I have to say 1 star.

Date of experience: February 5, 2015

Thumbnail of user willieb32
France
4 reviews
7 helpful votes
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May 12th, 2016

I cannot understand how men and women can be dissatisfied of this site! It is the best of the best! :)

Date of experience: May 11, 2016

Thumbnail of user williep46
France
2 reviews
1 helpful vote
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February 20th, 2020

Victoria's Secret is my favorite brand. I ordered my swimwear here. I like it so much. It's my best purchase ever.

Date of experience: February 20, 2020

Thumbnail of user yusreena
Yusreen A.
Maldives
3 reviews
2 helpful votes
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April 8th, 2015

Love their service & products, though lately their site seems to reduce their clothing items...a shame, really!

Date of experience: April 8, 2015

Thumbnail of user lilyt34
Canada
1 review
0 helpful votes
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December 25th, 2019

The selections were great and the prices were reasonable. I had no problem placing my order and I'm very happy with my experience shopping.

Date of experience: December 25, 2019

Thumbnail of user garciae
GB
8 reviews
6 helpful votes
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April 20th, 2015

It's always a spot on perfect sizing for my two girlfriends. Makes shopping easy for a man like me. Thanks for having accurate sizing!

Date of experience: April 20, 2015

Thumbnail of user barbarap46
Philippines
6 reviews
0 helpful votes
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October 24th, 2015

I usually bought my stuff here, but lately they overpriced and the customer is late, but I love the products

Quality

Date of experience: October 24, 2015

Thumbnail of user marciac9
Washington
5 reviews
9 helpful votes
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May 18th, 2016

It's great how the more you shop, the more discounts you get! The best thing is receiving coupons to use in store during a sales event!

Date of experience: May 17, 2016

Thumbnail of user lexiew
Tennessee
9 reviews
4 helpful votes
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April 11th, 2015

They have enough shoppers that they don't have to charge a fortune like they do. Would love to shop here more but can't afford to.

Date of experience: April 11, 2015

Thumbnail of user mac11
Philippines
2 reviews
0 helpful votes
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May 14th, 2019

The price is reasonable because of the good quality of the product. You will really enjoy the smell. I just love it!

Date of experience: May 13, 2019

Thumbnail of user elodied1
Australia
1 review
0 helpful votes
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July 30th, 2017

Great place to buy from with great perfumes :) They are always helpful and good to talk for sizing.
They are overpriced sometimes...

Date of experience: July 28, 2017

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