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Victoria's Secret has a rating of 2.4 stars from 966 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Victoria's Secret most frequently mention customer service, credit card, and full price problems. Victoria's Secret ranks 52nd among Lingerie sites.
The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience. In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions. Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products.
I placed an order on July 19,2024, with the order number VSTH00043705(Todays date is 16.10.2024), and I am extremely disappointed with my experience. It has been nearly three months, and I still have not received my items. Initially, my order was lost, and after that, I was informed of multiple delivery issues. Each time, I was told that a new order had been created, but then items I had ordered were marked as unavailable. If my original order had been shipped as stated, there would be no need to remove those items. I am now requesting a full refund, as I find the service I have received to be unacceptable. The customer support team has not been able to assist me effectively, and I am left feeling frustrated. I hope this review helps others make an informed decision before ordering.
Most products don't look the same as it appeared in the pictures and the quality is decent not top quality as expected.
Date of experience: August 8, 2015
I love this underwear, I feel so comfortable with it.
The shop is very nice. I will definitely order more with it.
Date of experience: March 15, 2015
Thank you for your quick and good service! Answered all my questions and solved all my problems very quickly!
Date of experience: August 3, 2022
I rate all the models very highly. I have never tried the clothes on, but the few I have given to my wife have had the desired effect.
Date of experience: August 30, 2016
They don't help you order stuff if you buy clearance items. Rewards money not allow if you use 2 the same items you want to buy.
Tip for consumers:
Me
Products used:
Bra, clothes, swimsuit, underwear
Date of experience: March 22, 2023
I was racially and aged profiled! I was not greeted or acknowledged the 45mins present in the store!
Products used:
Sleepers and under garments
Date of experience: April 13, 2023
Their prices are ridiculously high for no good reason. I do not shop there because I do not like their practices
Date of experience: January 30, 2017
I like the underwear of this brand. The quality of the material is good, the design of the panties and bras have a unique style.
Date of experience: May 24, 2019
I bought a dress for party. I was expecting excellent quality but their quality is average. But design was better than quality
Date of experience: September 12, 2015
I love their perfumes, lotions, underwear, bras, and some of their makeup is good. Also their makeup bags, bags, and sweat shirt.
Date of experience: September 1, 2018
Bad bad bad. I returned the item to the store and I still didn't give me money back. And they said we don't have money for you.
Date of experience: March 26, 2019
Valuable ideas with innovation. Very quality products with very prompt delivery. Very careful packaging.
Date of experience: February 6, 2017
Not good not good stop I just want to cancel make it easier for someone to cancel cancel cancel cancel cancel
Date of experience: August 6, 2022
No possibility to exchange. Products are nice but i think we should have more service for the price!
Date of experience: June 28, 2013
I have such a hard time finding bikini tops that fit... definitely the best fitting for us with larger upper areas.:-)
Date of experience: April 9, 2015
Order from this site all the time. Quick shipping, great customer service and amazing products. What more can you ask for?
Date of experience: May 9, 2012
Who didn't like Victoria's Secret?! I'm amazed with them. Usually shop on sale, as the prices are not always for my pocket.
Date of experience: July 2, 2015
I've never had a problem ordering from this website nor making returns. They are pleasant and willing to help.
Date of experience: July 5, 2015
U people always love make your customers happy by respond to their needs in time and any further complain
Date of experience: March 21, 2016
Love the products and web site is easy to get around. No problems with getting orders. Always correct when arrive. Prices are average
Date of experience: March 7, 2016
I always order from here and am never disappointed. Quick delivery, awesome pieces. Expensive, but worth it.
Date of experience: January 18, 2013
I love them. But it seems lately the quality has gone down and they are focusing on only work out clothing.
Date of experience: February 10, 2015
It's nice to have a place I can search for sexy wonderful cloths. Thank you so much Victoria's Secret! :D
Date of experience: March 23, 2016
It's gone down hill. Cheap products with a high price. I've stopped using this store. You can get much better shopping at other online stores.
Date of experience: February 18, 2017
Jamie, the manager at VS - red cliffs mall is great.
Extraordinary helpful and competent. It was a pleasure to shop there.
Products used:
No show panties
Sexy tee bras
Date of experience: September 26, 2022
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