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Victoria's Secret has a rating of 2.4 stars from 966 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Victoria's Secret most frequently mention customer service, credit card, and full price problems. Victoria's Secret ranks 100th among Lingerie sites.
The Frostmelt Fragrance Mist and Lotion offer a delightful blend of fresh mint and chocolate, creating a unique and invigorating aroma. Not only does the scent smell fantastic, but it also lasts for an impressively long time, providing a refreshing and long-lasting experience. In addition, the Moisture Balm hydrating lip balm has become an essential part of my daily routine, particularly during the winter months. Its hydrating formula effectively moisturizes and protects my lips, keeping them soft and smooth even in harsh, dry conditions. Overall, I've been thoroughly pleased with these Victoria's Secret products. They have consistently delivered on their promises and have become go-to items in my beauty collection. I highly recommend them to anyone looking for high-quality fragrance and lip care products.
I placed an order on July 19,2024, with the order number VSTH00043705(Todays date is 16.10.2024), and I am extremely disappointed with my experience. It has been nearly three months, and I still have not received my items. Initially, my order was lost, and after that, I was informed of multiple delivery issues. Each time, I was told that a new order had been created, but then items I had ordered were marked as unavailable. If my original order had been shipped as stated, there would be no need to remove those items. I am now requesting a full refund, as I find the service I have received to be unacceptable. The customer support team has not been able to assist me effectively, and I am left feeling frustrated. I hope this review helps others make an informed decision before ordering.
This is the right place for dresses. I love their quality of stuff. Customer services are very helpful and they don't misguide.
Date of experience: August 4, 2016
Amazing products that makes every woman feel so confident in her own skin. Very thankfull and happy with the lingerie too.
Date of experience: November 29, 2022
I love shopping here. But only own two bra and panty sets because they are way too expensive for me.
Date of experience: August 11, 2018
I can't shop on your website anymore because you have a large number of obese models. It's not appealing to look at and it shouldn't be encouraged.
Date of experience: December 7, 2022
We went to the Charlottesville VS and the store was a complete wreck, nobody asked us if we needed help and the floors were littered with garbage.
Date of experience: February 15, 2016
The only reason I go shopping with the GF, is for the chance to come here and "legally" get to stare at things.
Date of experience: December 17, 2015
I love everything about this store and I just recently received a free sports bra and work out crops in my #vssportsbra voxbox that I received FREE for testing purposes from influenster!
Date of experience: September 17, 2014
I don't know if the price or the selection is good, but as long as I keep buying the wife nice looking undergarments I would say I am still winning.
Date of experience: December 17, 2015
Nice collection all kind of garments spicily Binky garments are very famous of victoriassecrt.com, advise to visit and enjoy
Date of experience: March 24, 2011
Good qualyty abut it is something that doestnt fit so well, so it is a must to go to the shop and try it first. So... no useful for me.
Date of experience: May 3, 2016
I had 4 back surgeries in about 1yr time And I wear a medical back brace to help me walk The Victoria secrets in Ala Moana mall in Hawaii You have to get in the store through the mall (open air) the outside door to the parking lot is locked but on Ala occasions Except! For today of course I bought to bra's and several panties and after my purchase I ask to be let out the customer maindoor to the parking lot and the guy said the manager won't let him so the manager Leah came up there And told me she knows I'm hurting but she still cannot open the door I have to walk all the way around to get to my car. I told her everyone else always let's me go out even when it's locked knowing I have a hard time walking. This was absolutely horrible knowing I was in so much pain i came in to get my stuff and then just wanted to get to my car but she said she can't help me I guess I Won't be helping her out Iam NOT! Going there any more. She doesn't care about helping the handicap@ all If it wasn't for that OPEN drawn on the bottom by my feet that I almost fell over that made my Back Hurt even MORE! But she done care about things like that
Date of experience: May 12, 2021
How long should my package take to get delivered. I live in New York. I ordered it on May 5th
Date of experience: May 7, 2016
Did an online order and did not love my items. It was super easy to exchange everything in store.
Date of experience: December 13, 2015
I've been ordering from Victoria's Secret for more than 2 years and NEVER had any problems. Keep your good work always up.
Date of experience: September 18, 2018
I like this shop so much! You can return your purchase right at near shop or via mail.
Date of experience: February 11, 2015
Thank you so much and I will absolutely be ordering every time I ever need from your site.
Date of experience: October 2, 2015
What to be super sexy for your man this is the store and their clothes are sexy too.
Date of experience: June 20, 2016
My girlfriend never look so good that is all i have to say thanks to Victoria's secret
Date of experience: September 1, 2015
The smell in Victoria secret takes my breath away and they stuff in there are so pretty!
Date of experience: September 23, 2015
Good day,
I am utterly frustrated. I have been a customer of yours for years and I keep on buying at your online store from every country that I've lived in.
I placed an order from South Africa (where I live now) as I have in the past, and you are not using USPS anymore to deliver, but eshopworld instead. My parcel has been in South Africa since the 30th of May and I have requested in several opportunities via email to Customer Service for the name of the local distributor here in South Africa, so I can call them and find out why 11 days later, my parcel is showing "clearance events" without being shipped. Please understand that if this status is showing continuously, it means that they need to speak to the recipient and make them aware of the local taxes and duties, therefore, someone needs to phone them.
Customer Service responded that they are not allowed to give me the name of the local courier company, and that they cannot contact eshopworld either, so what option do you leave me as a customer? It is extremely frustrating. Customer Service said that if I don't receive my parcel by tomorrow, you will issue a refund. Now I ask you: HOW DOES THIS SOLVE THE PROBLEM? It does not! Somebody needs to contact the responsible party here in South Africa to authorise the release of my parcel, which I NEED. I would have not paid for express shipping if I did not need my parcel. Issuing a refund will only make it worse for me and as a loyal Customer, I expect some kind of post-purchase support from Victoria's Secret.
My parcel will not be delivered tomorrow (which is the shipping deadline) for the reasons explained above. Please can someone with an open mind and the will to assist be able to follow up with eshopworld? I have contacted them directly, but they are not replying any of my emails either, which is also a disappointment.
ORDER NUMBER
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Paula
Date of experience: June 11, 2014
I love the PINK section and the bras and underwear section is great everything fits great but it is a little expensive
Date of experience: March 12, 2016
VS creates the best underwear. Although it is not that cheap I try buy only VS.
Date of experience: November 25, 2016
Their range of colors are very high. I bought my desire dress in my favorite color
Date of experience: February 24, 2016
I tool some gifts for my wife from VS and she loved them. Thank you VS
Date of experience: June 19, 2016
Today was the first day walking into a Victoria secret store, without my wife, I assumed before I walked in a would be judge and widely stared at but no it was the exact opposite from the moment I walked in I was greeted with a genuine hello from one on of the girls, I was shopping for underwear (for my wife) and asked if they were on sale the second girl quickly showed me all the ones that were on sale and different ones at different prices, I was lost so she was very helpful showed me how each size and style was in a different drawer made it so much easier and less Awkward to do my shopping they let me look around at the diff rents styles and shapes, it took me a while but every couple minutes a girl would walk by with a big smile and ask if I was doing ok I loved the fact they were so happy to truly help me, I have never been in a store this happy with the way I was treated from the moment I walked in til check out I've never wrote a review but figured these girls need positive recognition, the one who checked me out was by for the nicest one didn't make me feel weird like I thought I would and carried on good conversation while she was ringing me up I truly help at home in this store they all treated me with a goodbye have a good day, the experience was so good I went back a second time that day to buy more( take advantage of the sale they told me about) within walking in the girl told me" nice to see you back so soon" she went out of here way to make a point to remember me, I have worked in retail all my life for 13years and never seen a team of employees treat me this wonderful I will be shopping there many times because of them and I hope someone high up at Victoria secret reads this and takes the time to thank all of the girls and the Rome Mount Berry mall store!
YOU GIRLS ARE AWESOME!
Date of experience: September 2, 2019
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