Victoria's Secret

I was sent a 10.00$ birthday reward. It is valid til Jan 31,2022. Well, I asked the two girls what i could purchase with this card. They gave me all the wrong info, when I get to the cashier, she said that the coupon would not work. I was 10 min late for work(without my bday present and I live 45 min away) and am considering cutting up my Victoria Secret card bc I have problems in Merrillville IN every time I go into there!

My undergarments are not fitting me anymore so I needed to purchase some asap. I received coupons from vs so thought I'd use them. Had almost $200 worth in my cart and was told 3 out of 5 coupons will apply. Ok that's fine.

Two separate agents spent an hour each trying to apply it and wouldn't work. Then I wasted another 2 hours with 2 supervisors. It total 4 hours wasted and no order placed.

One of the supervisors stated she applied the code manually but placed the wrong order on hold, the third discount wasn't applied and the order wasn't even processed even though she said it was.

Corporate was no help whatsoever. The woman stated there's nothing she can do and I need to just wait a few more days for the supervisor to get in touch.

I'm extremely disappointed and don't feel like continuing my business with VS nor would recommend this store anymore.

Victoria's Secret is well known for their lingerie, but did you know that they sell great gym clothes?! Comfortable and cute. Love the gym clothes. They are functional. I think they fit as well as LuLu Lemon gym wear, but they're cheaper.

I ordered something from the Victoria's secret website and then a few hours later I found a promotion I had not known about. I used the live chat function on the website to ask if I could have the free sunglasses shipped also and the customer service agent helped me and shipped it also! I didn't think they would be able to do that so I was very impressed! I would definitely reccommend this to a friend!

I placed an order on the 12th, ordering 9 items. They didn't ship all my order. I have been trying to get customer service to listen to me, and nothing! They keep giving me this bull about my lotion being on back order, when it was IN STOCK FOR DELIVERY, when I placed the order. And it still says it's in stock. It's been 2 days and they have yet to ship my lotion! Their customer service is god awful, especially the customer service chat. 100% no help, and awful! They feed you a bunch of crap! And cancel your items without your permission!, for no reason! They said my lotion is preparing to ship today, but that was 2 days ago! And yet it's in stock! FFS! They are awful. Bath & Body are way better, and are more helpful. No wonder, Bath & Body quit partnering with them.

I used to shop VS back in the 90s. When you walked into the store, Baroque music was playing, and it was a fabulous atmosphere. Now, because their focus is only on the young, it is cold and uninviting of more mature women. The overpriced merchandise is also geared to the young. They have done themselves, and a huge group of older women, an injustice.

These are the only bras that fit me well! I had a friend suggest we shop for bras at jc pennys because they are good quality and would be less $ than victorias secret. Turns out the prices were quite comparable to VS but the fit was horrible. For me anyway. Vic Sec has wonderful products - I love the store and their customer service dept.

Bought the periwinkle blue jogging pants in a large with the large white with pastel studded t shirt & hoodie. They couldn't have fit more perfect. I'm short & a bit heavy so was hesitant. I will go back to purchase more. You will not be disappointed. The T shirt fit up around my neck & was not low cut like many other t shirts. I also wanted cuffs around the ankles of the joggers & got just that. Loved the shirt & t shirt were studded. I was very impressed & that's not easy to do. Previous reviews convinced me to purchase & I'm thankful for the reviews. Thank you Victoria Secret!

Huge selection, great prices, and the BEST customer service!
They offer instant chat customer service. Their personal answered all my questions, fixed my order, and did all of this within minutes. I definitely recommend... And will be ordering more soon! All the girls know their lingerie is the best!

Quite simply the worst online shopping experience I have ever had. My order never arrived, despite them telling me that they had sent it twice. I was given different and contradictory tracking information, customer service reps were rude and patronising. After three months I still hadn't received a refund. Then they only refunded half of the amount I paid so I had to call again. They then refunded more, but this still didn't total what I had actually paid them. At that point I gave up as I couldn't bear to deal with their customer service staff anymore., so I never received a full refund. They are liars and demonstrate dubious business practices. Appalling.

It's third time when this happened! I placed an order at the VS store, it did not come, I called the support service, they told me the order was canceled, but they forgot to send an email. Now these products are not available and they cannot send anything to me. To my arguments that if I knew that the order was canceled, I could order again when everything was in stock, they simply apologized for not sending an email. Three times I already had this problem! Once they sent me dirty things. Customer service doesn't solve anything

Ok so basically don't get me wrong the clothing is cute and everything but the bras ain't it… i can't fit in a 32a which is pretty sad and i'm very upset like i was holding back my tears while my friends were buying stuff… i felt extremely left out so pls make bras that are 22a

My mom usually forces me to either go into Victoria"s Secret or there site to get her something. I honestly don't mind shopping for my mom. The bad thing is the glitches but the shop and site is really good and I recommend that store or site to whoever might be ordering something.

Had issues with shipping. Customer support was helpful but order was 14 days late from the day my wife ordered.

Elsa from customer support was friendly and they called to make sure everything was corrected. But again the product was not shipped on time.

You want me to spend my money at your store after you tell me I have to wait in a line outside where you have the waiting circles one foot apart not six feet and only letting a couple people I. The store at a time I will not order or shop Victoria secrecy's ever agai. And I have three daughters who I use to take shopping g T your store never will that happen again your store and your policy is horrible when you have people waiting outside less than a foot apart

The bargain shopper in me balks at the prices of many of the items and I don't really buy undergarments from the site. If I need one, I'll try it on in store. But, the PINK line of athleisure wear has always been good quality for my step-daughter and she loves the yoga pants and sweatshirts! Sign up for e-mails and birthday gifts - sales alerts are invaluable if you decide to buy or are a regular shopper. I've been buying clothing from VS for 20 years and they have never failed to send quality products, sized in a pretty standard woman's sizing. Shoes have always been great too. Customer service has never failed me in the few instances I've needed them. All around a really good site!

Five Star shopping (most times) Three Star shipping rates. I have shopped with VS since they started their web site. I have purchased everything from leather, evening dresses, party dresses, limited edition clothing, and lingerie. I loved their turtle neck body suits which I still own, and I wish they still carried now. I loved their french body suits that look so great with dress pants. I dislike the shipping rates.

My credit card was stolen and it was used up to it's limit. A police report was made. Even though their legal response is easy to find they keep refuse to honor my claim, won't refund the unlawful charges and verbally claim that my claims are fraudulant

I would like to file a complaint about VS services.

I am truely disappointed with Victoria Secret, I placed this order at 12/28/2013, today is already 2/7/2014, this order never arrived. I paid US 56.99 for shipping cost, but i dont even get a tracking number for my shipment. This is totally unacceptable. I brought a lot of things from US, usually costed me US 30 for shipping by Fedex or DHL, and its tracable. The longest shipment took me around 10 days to arrive HK. For VS services, I paid higher price with no tracking record, took me more than a month, nowadays even ship by Sea a month should have arrived.

I will never order from VS ever again. And the review about VS are right, their services is horrible and disappointed.

Well, I think Victoria's Secret used to be better. The quality seems the same but there is a lot of cheaper brands on the market for the same quality now. Even though I still buy from VS, I have found quite a few places to buy more extravagant things with cheaper prices.

I have been a customer for years. I recently bought this cute back pack(pink Logo) that came with pins. To my horror there's a pizza pin. Look it up. A single slice of pepperoni pizza is a symbol pedophiles use to target. So basically young girls put this pin on their backpacks not thinking anything of it and become a victim. I will NOT be purchasing anything else from you sick $#*!s.

Worst customer service, worst app. It's so hard to use Victoria's Secret app, it doesn't work properly, unable to make payments. And when you call customer service all agents sound like they're under influence of drugs. It's a shame that a brand like Victoria's Secret has such terrible customer service.

Love this sequin bag! Very roomy with a black lining inside that has a zip top closure and comfortable handles. The sequins are super sturdy and definitely not cheaply made and are sewn on very well so to not easily falloff which makes this Victoria's Secret bag a standout in the sun!