Victoria's Secret

This is bull$#*!! I tried to pay online with the $200 gift cards I have for a sale that is only available online. But because I live in Canada I cant pay with my gift cards online. So in other words I miss out on a sale because they are stupid and don't have that option for people in Canada, only the States. Good one Jackasses! I will now sell my gift cards and not shop at this useless store who only caters to the US. If you only cater to the US with gift cards, maybe you shouldn't sell Victoria's Secret gift cards in Canada if we can't use them online. Customer service for Canada absolutely sucks! My rating is a 0, not a 1.

I received the 5/$ 30 underwear as a gift. Unfortunately, the size I was gifted did not fit. Went to Victoria's Secret to simply get a different size of the exact same panty. I was told without a receipt I would have to accept redline pricing which was half the cost of the underwear. If it's the exact same item I'm exchanging it shouldn't make the difference. Walked out with the same underwear because I refuse to take half the price and now I'm stuck with something that I'll never wear. I will never shop at Victoria's Secret again.

I washed a pair of new hipster panties and the waistband was shredded. I took them in because obviously they were defective, this has never happened. They would not replace. Sad.

VS use to be great, VS Logo was saw on Tshirts, now they Spray logo's, so after washing you can throw Tshirt to the Garbage. Plus Price for Tshirts or anything else is super expensive... VS is very Cheap Quality and super High Price... not worth it...

I really do love shopping at vickys. They have nice lingerie at a decent price. They got 3 stars for the panty sales... but thats it. The everyday shopper at vicks lives paycheck to paycheck. If i want a decent bra its never on sale and its 70 bucks. What? For something no one will see? Then they always want you to give them your email address. For what? I dont get any perks no extra savings no nothing.on top of that i signed up for the dang newsletter and they didnt even tell me about the 10 panty deal for 30 bucks. That is rude. They get 3 stars. Improve please.

Victoria's Secret isn't the cheapest store out there for us woman to purchase some sexy clothing and lingeries. But you cannot put a price on looking sexy, right?
They happen to sell some great lingere and all, but what some people don't know is that they do have a section that is resonable "cheap" and it also includes free shipping, along with an awesome return policy. Well, so I am reviewing this website because I believe that this is an awesome and amazing, just all around a great place to buy purfume, and lingerie, and I'am putting this website in my favorite stores list for sexy lingeries.:-)

I received garments that were clearly used and covered in a large amount of a white, crusty substance. It was absolutely disgusting. I contacted customer service and they said I could return it at my own cost since there are no stores near me and they would give me less than half of what I paid for it. The customer service department is worthless. They didn't even offer up an apology. I spent over an hour of my time dealing with customer service. I will never order from them again and I am canceling my card for their company. Completely done with them.
Also they advertise that they have plus sizes now. 2X fits like a large. So they claim they have plus sizes but they aren't proper sizes.

Had a great in store experience while on vacation in Las Vegas last month. Amber the store rep, helped me pick out a the correct bra size for me (I though I was a C for over 10yrs) turns out I was a D. Just when you think you know yourself.

I live in California when I make paypent I should be done by2pm. I made payment after that time in February and I asked to waived late payment fee. I did again in this month. I was terribly terrible jet lag I was sick that's why I asked the supervisor but they told me about 18months rule. They didn't move late payment fee.I understand but I was very sick. They have to understand better. I've been customer since 2005 but I won't shop anymore. Even when I shop this year at Glendale in California I had very bad customer service from rude employee. Period I can buy better quality products from other companies

So in December I purchased the seamless underwear and thongs. Over the next 2 months i bought a total of 38 pairs and out of the 38 pairs I had 7 of them rip in the vagina area. I went back to the store and I was told I could get a full swap out for these. When it came time to return them I brought them in to the manager at VS and she said she would only swap out 1 pair. I told her how many I have bought and I am a VERY loyal VS member. She gave me a lot of attitude and replied,"things aren't meant to last forever" in a very degrading tone. I then replied if i am paying $12 for a pair of underwear they should last more then 6 months. She repeated her snarky comment while swapping the one thong. A majority of the time they are so rude and act like they are so much better then you. They need to get the pole out of their $#*! and be nice to the customer if they are paying $12 for a pair of underwear and $60 on a bra. Its ridiculous.

I have shopped at Victorias Secret for almost 30 years. Last year, I went into our local store in Houma, LA. No longer is this a dignified place for grown up women to buy lingerie! At one time, the store was quiet and classical musice played in the background. When I walked in, I was bombarded by lound and pounding club music. I wont go back.

This was the worst company I've ever interacted with. Lack of costumer service and problem resolution.
They oversold a bag I ordered and paid for it, and after they were committed to deliver the bag to me with a small delay (as they claimed they had already ordered it from their vendor), they completely canceled my order the same day. After this, they put the same bag available online for sale, and when they were asked why this happened, they said they received a few pieces and put them on sale, after they had cancelled mine of course, which I paid for it and obviously was their mistake to oversell it in the first place.
Of course, they did not offer me an alternative bag to replace my order, neither they prioritized me for the specific bag I ordered.
Issue got too long to be resolved and, when I asked for a refund, they refunded me a wrong amount and I'm still waiting for the rest.
This service was a compete ruin of their reputation.

Truth is Victoria doesn't have a secret, and she never did either! Lol. It's worth it to shop there though, the bras last a long time! But when it comes to actually shopping in person at the store, quite a few Victora's Secret workers didn't even know how to accurately bra fit. It's comical b/c I've been told twice that I was definitely a "38B", when I'm REALLY, definitely a 36DD, I even have the card. Crazy.

The website is very friendly and the customer supports are soooo helpful.
Once they sent me a wrong cosmetics bag, just after informing them they sent me a new one and didnt even ask me to return the wrong one. I was soo surprised.

Most the clothes are oversized the pajamas the xsmall fits like large. The sweatshirts the small fits like a large. Not flattering at all. I may need to start shopping elsewhere. The leggings are cute but are tight in the waist. The skinny pants are the only ones that fit and your lucky to find one pair in the store and they are long crocheted for taller people

One of the worst Credit card customer service I've ever had! Never open a Victoria's Secret angels card otherwise you would have to deal with the worst representatives ever. They will make a mistake and instead of apologizing and fixing the mistake, they will make you wait and wait and wait while they work on getting the problem solved and you will end up paying late fees too instead of fixing the problem and you will never get a refund as they promised once its done! So think 1000 time before you open an ANGEL card cause its going to turn your life into HELL!

I was contacted in June by Victoria's Secret associate and asked me why my payment was like I said I didn't realize my payment was late so I said how much do I owe he gave me the amount and I said I want to pay the entire balance. I hear nothing from them for two months. I got a call saying that all $30 because on the day that I paid the entire balance was past the due date and it created a two dollar interest fee that now racked up a $28 late fee so I owe $30 I refuse to do business with crooked companies and Victoria's Secret will have seen the last $30 that they will ever get out of me. The card is in the shredder as we speak.!

I just had my first experience with Victoria's Secret at the Pink store in the mall. I usually have a very hard time finding bras with a size 32DDD and usually wind up trying to find a 32DD in a good style and have never really been successful. The associates completely understood my problems and the plan of action was to find a flattering style in the smaller size as no store in my area carries my size. I would up walking out with two BEAUTIFUL bras that looked great on me despite the size. I haven't worn something pretty in at least four years. I was very excited.

I went to get a bra fitting. The girl instantly told me 38C without even doing measurements. The fit was horrid. I later went to a small shop called Seams n' Scissors where they fit me to a 36D which fit a lot nicer.

I ordered 8 panties from VS and waited for them to come, after 2 weeks of waiting I wrote them them and it turns out they couldn't deliver it to my address and they didn't contact me about it. I wrote them and they send the shipment again. I waited additionally one week and when the shipment came, it was missing 3 panties and they had send one pair that I did not order. I went to the VS online chat and chatted with Eboni that would sent the 3 missing panties. She required me to return the wrongly send panties.
I know there is a return label, but I still have to buy an envelope and use my time because of their mistake. I use my time and money on their mistake.

That being said, I love their products but this whole process is pissing me off!

I have been shopping at Victoria Secret for years! (oops, age revealed!) Love their quality, design... just everything! Designers at VS, please keep them coming!

Some people seem to greatly exaggerate their bitterness about the site. I've been buying from them for over 12 years now. I am Canadian. Yes, the shipping/duty is high, but you can find great deals on clearance and I *always* find coupon codes for free promo merchandise (bags, umbrellas, jewelry, makeup cases etc) and can almost always get 10% off as well if you spend over $100. Today they had 20% off any one item, which I used - you can still find lots of promos for Canadians. The negative is that it's not nearly the freebies and benefits that US shoppers get (esp with free shipping), but if you really want the item, it's worth it. I can spend similar $ on items here when everything is factored in. I am picky when I buy though - I research the item so that I know what I'm getting and tend to stick to merchandise that is reliable like their PINK line. It's helped minimize returns over the years. Now I hardly have to return anything. When I do - it's never been more than $12-15 to send it back. Vic Secret isn't a bargain for Canadians, but very few American companies that ship North are these days. As for turn-around time, I always pick regular shipping and I tend to get my tracking number within 48 hrs and my package delivered within the same week because it ships from Mississauga. They're pretty up front about everything - they even accept returns up to six months later and I've never had a problem in 12 yrs of regular shopping with them.

I love Victoria secret, the prices are a little high and it would be great if they carried larger sizes, especially in bathing suit tops and bras, not everyone needs to add two cup sizes