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Victoria's Secret

How would you rate Victoria's Secret?
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Florida
4 reviews
3 helpful votes
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Love it
July 14, 2016

They are a little "pricy" but totally worth it sometimes when you get a nice bra. The sales are great too!

Date of experience: July 12, 2016
Ohio
1 review
0 helpful votes
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This is dumb
May 3, 2020

This is stupid. I got stuff like a week and a half ago and it said it would come today but it's now coming next week. Fix your buisness!

Date of experience: May 3, 2020
California
1 review
0 helpful votes
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Man Up VS!
Online Purchase Fiasco for Loyal longtime Customer.
Refund, no sale Price at store.
Review stated Facts- didn't publish-

Date of experience: August 14, 2023
Italy
2 reviews
0 helpful votes
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Lovely lingerie
September 15, 2021

What lovely lingerie they sell. Different coloors, different sizes, different designs. I love it. I have already several items in m, y collection.

Date of experience: September 14, 2021
Minnesota
1 review
0 helpful votes
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Dont buy any gift cards from victoria secret. I got a gift card for my bday and the money wasnt on the card

Date of experience: March 10, 2022
Texas
4 reviews
33 helpful votes
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Good!
February 10, 2017

My sister and I bought splash from VictoriaS for the first time. It was a good shopping experience. We bought 3 and we loved it.

Date of experience: February 10, 2017
Illinois
3 reviews
1 helpful vote
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Worst customer service and website ever!
November 20, 2021

Placed an order for more than $200 for Christmas gifts for my two daughters. All I wanted to do was look at the order after I placed it. Doesn't matter why I wanted to see it. It didn't show up under my account, it wouldn't come up when I put the order number, and all the idiots from customer service would tell me is that the order was there. I told them I know it was there because I received the confirmation but I wanted to see the order. Then they told me it would ship out soon. I told them I didn't care I just wanted to see the order. The next day I tried again and all they would tell me the second day is that I would be happy because the order shipped. Again I told them I just wanted to see the order and they ignored me the half a dozen times I asked them. I asked them why I couldn't see it, I asked them if this was a problem with the website, I asked them if this is the way it is with every order, I asked them why I couldn't see the order, and they ignored me every time I asked a question. The second girl then made me confirm my email address made me feel like I was someone else. Yeah I was another person who just wanted to look at someone else's order. Really? They wasted my time and then they just disconnected. I usually Place orders with them every year and I can guarantee you I will not next year. I haven't gone back to Walmart and 9 months because of an incident and I will not be back at Victoria's Secret. Ignorant and rude just plain ignorant and rude. I have a good mind to return my entire order which I will be able to do because of that. Wasted over three hours of my time.
Victoria's Secret does this so that the order can't be cancelled or changed. Plain and simple.

Date of experience: November 20, 2021
Texas
1 review
1 helpful vote
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Love all the products and styles. Sply bras and panties. Love the light body mist! Very good for gift purposes.

Date of experience: June 6, 2022
GB
7 reviews
6 helpful votes
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Best In lingerie
April 3, 2017

This is my favourite online lingerie and nightwear store the loungewear is also very stylish and the quality is very good. I love it.

Date of experience: April 3, 2017
Maine
1 review
1 helpful vote
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Obese Models
December 7, 2022

I can't shop on your website anymore because you have a large number of obese models. It's not appealing to look at and it shouldn't be encouraged.

Date of experience: December 7, 2022
Tennessee
3 reviews
4 helpful votes
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Awesome bras
August 11, 2018

I love shopping here. But only own two bra and panty sets because they are way too expensive for me.

Date of experience: August 11, 2018
Kansas
10 reviews
7 helpful votes
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Fitted 2 woman in family for bras. Very helpful, polite, resptful & kind.

Too bad they are So expensive...

Date of experience: May 10, 2015
Washington
10 reviews
3 helpful votes
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Love shopping at VS. Great quality. Items last a long time. Hope they withstand the bailout of anchor stores in malls.

Date of experience: April 12, 2017
GB
1 review
0 helpful votes
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Right place for dresses
January 18, 2021

This is the right place for dresses. I love their quality of stuff. Customer services are very helpful and they don't misguide.

Date of experience: August 4, 2016
Tennessee
2 reviews
1 helpful vote
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First Online Order
February 15, 2018

Shipping was fast and on time. Products were wonderful. I plan to periodically purcase from Victoria's Secret online several times a year.

Date of experience: February 15, 2018
Germany
6 reviews
115 helpful votes
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I am returning customer of Victoria'sSecret. They are best simply amazing and their stuff is so damn sexy!

Date of experience: February 4, 2016
Minnesota
1 review
0 helpful votes
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Victoria Secrets
April 29, 2023

V.S has really gone down the drain since rebranding their models, quality, prices are outrageous! I won't be spending my money there!

Date of experience: April 29, 2023
Florida
3 reviews
8 helpful votes
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I recently purchase several sweatshirst from Victoria Secret and the fabric is soft with a beautiful design that looks fab!

Date of experience: July 30, 2023
New York
4 reviews
1 helpful vote
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Amazing products
November 29, 2022

Amazing products that makes every woman feel so confident in her own skin. Very thankfull and happy with the lingerie too.

Date of experience: November 29, 2022
New York
1 review
0 helpful votes
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Disaster
February 15, 2016

We went to the Charlottesville VS and the store was a complete wreck, nobody asked us if we needed help and the floors were littered with garbage.

Date of experience: February 15, 2016

Overview

Victoria's Secret has a rating of 2.7 stars from 966 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Victoria's Secret most frequently mention customer service, credit card and full price. Victoria's Secret ranks 8th among Lingerie sites.

service
153
value
145
shipping
126
returns
108
quality
133
+49