Victoria's Secret

I love everything about this store and I just recently received a free sports bra and work out crops in my #vssportsbra voxbox that I received FREE for testing purposes from influenster!

I had 4 back surgeries in about 1yr time And I wear a medical back brace to help me walk The Victoria secrets in Ala Moana mall in Hawaii You have to get in the store through the mall (open air) the outside door to the parking lot is locked but on Ala occasions Except! For today of course I bought to bra's and several panties and after my purchase I ask to be let out the customer maindoor to the parking lot and the guy said the manager won't let him so the manager Leah came up there And told me she knows I'm hurting but she still cannot open the door I have to walk all the way around to get to my car. I told her everyone else always let's me go out even when it's locked knowing I have a hard time walking. This was absolutely horrible knowing I was in so much pain i came in to get my stuff and then just wanted to get to my car but she said she can't help me I guess I Won't be helping her out Iam NOT! Going there any more. She doesn't care about helping the handicap@ all If it wasn't for that OPEN drawn on the bottom by my feet that I almost fell over that made my Back Hurt even MORE! But she done care about things like that

I've been ordering from Victoria's Secret for more than 2 years and NEVER had any problems. Keep your good work always up.

Good day,

I am utterly frustrated. I have been a customer of yours for years and I keep on buying at your online store from every country that I've lived in.

I placed an order from South Africa (where I live now) as I have in the past, and you are not using USPS anymore to deliver, but eshopworld instead. My parcel has been in South Africa since the 30th of May and I have requested in several opportunities via email to Customer Service for the name of the local distributor here in South Africa, so I can call them and find out why 11 days later, my parcel is showing "clearance events" without being shipped. Please understand that if this status is showing continuously, it means that they need to speak to the recipient and make them aware of the local taxes and duties, therefore, someone needs to phone them.

Customer Service responded that they are not allowed to give me the name of the local courier company, and that they cannot contact eshopworld either, so what option do you leave me as a customer? It is extremely frustrating. Customer Service said that if I don't receive my parcel by tomorrow, you will issue a refund. Now I ask you: HOW DOES THIS SOLVE THE PROBLEM? It does not! Somebody needs to contact the responsible party here in South Africa to authorise the release of my parcel, which I NEED. I would have not paid for express shipping if I did not need my parcel. Issuing a refund will only make it worse for me and as a loyal Customer, I expect some kind of post-purchase support from Victoria's Secret.

My parcel will not be delivered tomorrow (which is the shipping deadline) for the reasons explained above. Please can someone with an open mind and the will to assist be able to follow up with eshopworld? I have contacted them directly, but they are not replying any of my emails either, which is also a disappointment.

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Paula

Today was the first day walking into a Victoria secret store, without my wife, I assumed before I walked in a would be judge and widely stared at but no it was the exact opposite from the moment I walked in I was greeted with a genuine hello from one on of the girls, I was shopping for underwear (for my wife) and asked if they were on sale the second girl quickly showed me all the ones that were on sale and different ones at different prices, I was lost so she was very helpful showed me how each size and style was in a different drawer made it so much easier and less Awkward to do my shopping they let me look around at the diff rents styles and shapes, it took me a while but every couple minutes a girl would walk by with a big smile and ask if I was doing ok I loved the fact they were so happy to truly help me, I have never been in a store this happy with the way I was treated from the moment I walked in til check out I've never wrote a review but figured these girls need positive recognition, the one who checked me out was by for the nicest one didn't make me feel weird like I thought I would and carried on good conversation while she was ringing me up I truly help at home in this store they all treated me with a goodbye have a good day, the experience was so good I went back a second time that day to buy more( take advantage of the sale they told me about) within walking in the girl told me" nice to see you back so soon" she went out of here way to make a point to remember me, I have worked in retail all my life for 13years and never seen a team of employees treat me this wonderful I will be shopping there many times because of them and I hope someone high up at Victoria secret reads this and takes the time to thank all of the girls and the Rome Mount Berry mall store!
YOU GIRLS ARE AWESOME!