Victoria's Secret

I visited the San Juan, PR location on 3/6/21. While standing in line being the next person to be checked out I noticed the two front cashiers making conversation and shortly after the male cashier directed me to go to the BACK of the store in the fitting room of all places to be checked out. I was told they were sending other customers back there to check out as well which was a lie. I noticed when walking up the cash register was closed and a sign had to be moved in order for me to insert my card (which indicated we were the first ones to be checked out at this register). The cashier who checked us out assured that everyone would be checked out the same if they were next in line but while leaving the store, I watched and noticed that she in fact did not call another customer to the back as the lines were still long, she went to assist another customer in the front of the store. I surely hope colorist and discriminatory ways are in fact not in your policy. I would have been happy to wait in line for the next available cashier at the FRONT of the store instead of being sent to the back being that I was the only BLACK woman in the store and not fair/light skinned Puerto Rican. Meanwhile, it took this company a month to return my calls and get back to me only to tell me nothing could be done for me but a gift card lol. I had to leave 3 voicemails and continually call and get the run around until Brittany Gunnaway could make time to call me back on two different occasions (which she continually missed the deadline she set to call back) only to basically tell me that while my experience in the store wasnt ideal there was nothing more that she could do. Please stop spending your money with this company who REALLY only cares about your money and doesnt truly value you as a customer or hold their employees to a higher standard when it comes to discrimination of black women.

Their credit card is issue by Community, but here's what happened. Our daughter purchased a couple hundred worth of product. She moved, lost her card and traveled out of the country, all in a span of a couple of months. During that time a couple monthly bills were sent out. One didn't reach her, due to the move, we suspect. The next one came after she had lost her card, and was out of the country, and the bill arrived at her parent's home.

First, the interest rate is ridiculous - 27%! Plus, since she missed the previous bill, there was an extra $39 fee on there. Ok, whatever - we'll move on

The due date was just a few days away, and we wanted to get the bill paid before another late fee was applied. We took the bill, along with cash - (legal tender, I believe), to the local Victoria's Secret store. They would not accept the payment, without our daughter being present, or her driver's license?! The account number is on the bill, we have her birthdate, driver's license number, SS#, address, phone, location of her birthmarketc.

We weren't trying to use her account, but trying to give them money to pay the account in full. Nope. Can't do it!

Now if you go to Sears, Kohl's or just about any other store - as long as you have the bill and money, they'll take it.

We came home, and got on the phone. The first person we spoke to was a real bee-atch! The next person said, they'd accept payment if we provided all our banking information to them - which we weren't going to do. We figured they would end up associating our banking, credit information with the account - and that wasn't going to happen.

Finally after insisting on speaking to a manager we got Ryan. He gave us some mumbly excuse for why they couldn't accept cash payment, but finally agreed to take payment over the phone, if we used a debit card. After spending waaay too much time trying to give them money, my wife agreed.

Personally, I would have told them to send it to collections, were they'd get 20-30 cents on the dollar. But, they had worn my wife down by then, and she agreed to give them her debit card number. Ugh!

Have been purchased a product last week and so far the quality satisfy me so far. Great service

HORRIBLE, HORRIBLE, HORRIBLE.
I ordered 2 day shipping May 6th. They said it would come May 9th and I had my tracking number. May 8th now it's N/A so I wait all weekend and it's a no show. I ask them where my package is and they said it may come in the 14th but to let them know if it doesn't come in. I said that was NOT going to work for me so they gave me the option of a refund or overnight shipment. I requested an overnight shipment and they said it would come the 14th. There was no tracking number found on my order and the package did NOT come the 14th! They said it would come the 15th. I spoke to a supervisor by the name of Michelle who was a jerk. (Every other customer representative has been friendly and apologetic). Michelle informs me that she has seen this happen a couple times and that it can happen then she pauses. I ask her if I need to file a complaint with Fedex and she said that they would do that and that this has happened a couple times and that this can happen (AGAIN). She then pauses again and we sit there in awkward silence. When I informed her this happened twice she then said in a very sarcastic manner, "sorry about that!" She then went quiet on the phone and we sat there in awkward silence again... (see the pattern?) At that point, out of frustration I informed her that she was not very helpful and she said she didn't know what else to say to help me. Unfortunately after speaking to Michelle, she makes me want to dispose my Victoria Secret card and never buy their products again. A communications CE may be helpful for Michelle to help improve her phone mannerism.

If you mess up on a order TWICE you need to make up for it in order to entice me to stay and buy your products. They blame Fedex instead. I have used Fedex for years and never have had a problem with them AND if you use them you shouldn't blame them. I will be posting this so that people can understand that maybe their products are not worth the frustration and pompous attitudes.

RUDE!
Besides, there are plenty of different places to buy swimsuits, bras, and panties from.