VinHistoryUSAReviews 397

I paid for the $1 report, which only gave the same info I received from the national site. I tried canceling via email the same day as well as with chat bot on website. Gave # to call. I responded I didn't have time to call. Website states you can cancel via those methods as well as calling. 7th day, I had a charge for $29.95. I emailed again, said call the number. I did, canceled and immediately disconnected. I called back to talk about refund, cause I already canceled 7 days prior. No answers. I left msg. Tried email but no response. Used chat bot on site and said to wait 24 hrs for them to investigate refund. This site is a total rip off. Lack of info in reports and charging after cancelation.

This company is extremely difficult to work with and the website appears to be set up to trick customers. Originally the name appears as VINhistoryUSA, everything else comes as CarInfoStory. Nothing functioned correctly on the site except taking your money. I received a text saying the report is ready with a link and nothing happened. There was an option to download which appeared to be free and as soon as you click on it a message appears for 2 seconds showing another $1 charge. I am busy caretaking of my daughter and granddaughter who both have disabilities but as soon as I saw I was being charged for the the subscription I called to request a refund and the recording states no one is available to take your call after being on hold for a bit. PayPal recommends emailing the company and I did only to receive an email replying to call to request a refund! Again, cannot get a live person and same message 2 more times no one is available! I did not want to automatically press to cancel the subscription because I want a full refund as I did not receive a report and the link did not work. I finally pressed 1 and cancelled. Worst experience ever.

So much for immediate and hassle free cancelation policy that they advertise on the site. The information I received on the one report I needed wasn't even accurate. I have been trying to cancel for an hour. I keep getting the run around. I was sent to an email from the chat, then sent to call a number that just keeps cutting me off.

They collect the information very well, showed it with cheap promotion.
I searched two cars, first one via plate number and the second other one via vin.
Vin research worked pretty well.
But plate number, as soon as I paid for the membership right after I search the first car and saw that the report is ready. There was nothing.
Even if they sent another link that I can get the free record. I still doubt that was the best they could.