VinHistoryUSA has a rating of 3.0 stars from 385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VinHistoryUSA most frequently mention credit card, customer service, and live chat problems. VinHistoryUSA ranks 62nd among Autos sites.
They collect the information very well, showed it with cheap promotion. I searched two cars, first one via plate number and the second other one via vin. Vin research worked pretty well. But plate number, as soon as I paid for the membership right after I search the first car and saw that the report is ready. There was nothing. Even if they sent another link that I can get the free record. I still doubt that was the best they could.
Site is an absolute scam. RUN AWAY. The $1 report produced absolutely nothing. Then, canceling the subscription is absolutely impossible. If you call, they tell you to ask the chat bot. If you chat, they tell you to email. In the email they send you to a link that doesn't work. SCAM. SCAM. SCAM.
It was a great experience. Everything went great. Excellent service and the site easy to use. Will definitely use again
It was easy to navigate and get the report. The report was just what I was looking for and had the information I needed for a car purchase.
After being tagged with the ridiculously sneaky $29.95 (US) subscription fee per month, I realized something was completely off. After asking THREE times to cancel it, each of which time I was assured it would be, I finally had to lock my entire credit card and file an inquiry with my bank. Every time through their company Live chat I asked what was going on, and if there was any further information I could provide to help with the refund. They would brush it off and say that they'd "elevated" the ticket to the highest priority, and then offer nothing in follow up.
I'm so sick of this. We'd looked into it after seeing some $#*! jacking off in front of a childrens playground, and they offered none of the information they promised.
I hope they get unearthed for the sketchy company they are.
Tip for consumers:
Read the Fineprint
Products used:
VIN Tracker
It really didn't show me what I needed. Not sure if it was user error or software error. I did finally get the info I needed.
These people are pure scum, without suspecting any harm, walked through that 1$report to get charged 29.95 after that, i first foolishly authorized the 1$ transaction which allowed them to charge me the 29
This is a scam. Original offer looked like $1 for a single report. Nope they charged me $29.95/month for a year. Disguised their name in the credit card statement so you can't find it and cancel. Dispute the charge by phone when you press one it sends a text that it's immediately canceled. They had at least 4 charges going and this service cost me almost $1000 in a year. Also showed up as tracktheGene. Did receive the original report then they only allow monthly service not the single report they advertised. Don't use this service! Negative stars if that was an option.
This company not provide service which presented in website and after you provide card details try some person or company withdraw not 1$ but 29.95 $ without any reason for payment. This is fraud company for collect card details!
Got the vehicle history I wanted for less than anywhere else. Totally simple process. Highly recommend.
Decent information but I feel like some things were missing.
They say its only $1 and then $29 when subscription starts. As soon as you purchase $1 report they try to charge a $29 subscription right away. Thankfully I used a burner card and it declined it so it did not get through. It doesn't even show you all information, you have to pay more to unlock everything else. And it shows pictures of the same make and model car from google images, not your actual car.
Tip for consumers:
phone number does not work, charges more than $1, hard to cancel and not easy.
I wanted a complete detailed report. Especially including where the body damage was on the car since it was in an accident.
* VinHistoryUSA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
These people are total pieces of work. They pull the bait and switch. They tell you it's going to be a dollar for the report and then after you purchase it it purchases it for a dollar and then 5 seconds later your credit card gets another transaction for $29.95 that they hope you don't notice and they cover their asses by putting a instant refund hotline automated call on their website. If you notice you get your money back. If somebody like my grandma got on this site she would be charged $29.95 every 2 weeks for the rest of her life.
Tip for consumers:
Don't!
It was a fast and easy experience. It gave me great details about my car history
Such a worst website. They mentioned I can get report for 1$ and later they charged me 30$ and when I questioned they said I was enrolled for autopay for biweekly without any acknowledgement. They said I will get refund in 7 days now its 18 days and still they are asking for more 10 days to solve this issue. Just keep away from this website such a con site and pathetic customer service they dont respond if you question them and now I am charged another 30$ so in total 60$... Just be aware!
Read site about $1 vin report. Ordered one (1) report that didn't tell me much more than the free vin reports. Was charged $1.00. THEN was charged $29.95. Contacted customer service through Live Chat, was told I had signed up for "biweekly service". I said I did NOT. No credit received, NEVER went to their website again, and today I received a NEW charge for $4.95. Asked about that today. Received the same canned response about "we don't offer one-off reports". Told I will receive a refund if my "account is eligible". (?) Scam site! AVOID!
They say they will charge you $1 then claim you signed up for their ongoing reports. If so, it is very hidden somewhere in the process. So far I have four charges from two different companies. Now have the hassle of fixing it with my credit card, etc.
This company is a total scam. Here's why.
1. False advertising. They advertise one report for only $1.00 then charge you an additional $24.95
2. They advertise immediate refund no questions asked.
3. Their phone number is DISCONNECTED.
4. There is no live person to talk to.
5. The charge shows up on your card as being from TRACKTHEGENE.COM. A different website.
Everyone employed at this company is a crook.
Tip for consumers:
Stay away
Yo I paid for one vin report that didn't even have much information on it and went on about my life. 5 months later I realized this fraudulent company has been charging me under all kinda different names so I couldn't figure out who they were for a subscription I didn't ask for. On top of that they never sent me one email confirming my purchase or membership so there was no record of any transaction history for me to reference. 100% scam they say they have a refund policy yet refuse to refund the money they stole from me.
Tip for consumers:
Do not trust them!!!!!!!
Products used:
$1 vin report
First the site listed my vehicle as a different model even with license plate and vin. No records for 1 1/2 years when my vehicle is routinely maintained. Offer is to "hit this $1.00 to print report". Now the bank has a dispute because the charges are 4.95 and 29.95. Completely random and chat rep states I signed up for subscription. NOPE!
I found the application to be very simple to use and cost-effective.
Same as all others. $1 charge followed by $24.95 charge. Phone number doesn't connect "An application error has occured". Charge shows up as "Broad System Informa".
I was never informed, nor agreed to, a charge or monthly membership!
Tip for consumers:
Call *******686 and demand a full refund!
Products used:
None!
They continue to steal money no matter how many times you tell them to stop. They don't say the company name when you call the number on your credit card statement and no one answers the live agent line. Then it just hangs up on you. Terrible company and they never sent me a proof of purchase email. But I'm definitely authentic
Tip for consumers:
That they're a money grab
Products used:
VINHistoryUSA
I use your services once in a while I don't need any subscription refund my money.
* VinHistoryUSA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Report is advertised for $1 but they charged me $24.95 instead. I immediately requested a refund and 22 days later, it's still in "high priority with the billing team". Moreover, the very next day, some other unknown company charged me $4.95 for "vin test results". I immediately blocked my card. They only steal your money and process unauthorized charges. And the Report I got for my car was useless.
Tip for consumers:
Do not give them your info!