• VinHistoryUSA

VinHistoryUSA

Write a Review

Overview

VinHistoryUSA has a rating of 3.0 stars from 385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VinHistoryUSA most frequently mention credit card, customer service, and live chat problems. VinHistoryUSA ranks 62nd among Autos sites.

  • Service
    93
  • Value
    97
  • Shipping
    52
  • Returns
    69
  • Quality
    91

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 65.3%
Positive
186
Neutral
23
Negative
76

Instant Feedback

1 reviews

50
See all photos
How would you rate VinHistoryUSA?
Top Positive Review

“Works well, needs improve”

Sy K.
7/11/24

They collect the information very well, showed it with cheap promotion. I searched two cars, first one via plate number and the second other one via vin. Vin research worked pretty well. But plate number, as soon as I paid for the membership right after I search the first car and saw that the report is ready. There was nothing. Even if they sent another link that I can get the free record. I still doubt that was the best they could.

Top Critical Review

“Absolute SCAM”

Becca E.
9/17/24

Site is an absolute scam. RUN AWAY. The $1 report produced absolutely nothing. Then, canceling the subscription is absolutely impossible. If you call, they tell you to ask the chat bot. If you chat, they tell you to email. In the email they send you to a link that doesn't work. SCAM. SCAM. SCAM.

Reviews (385)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (27)
Thumbnail of user yanal16
GB
1 review
0 helpful votes
  • Send Message
April 6th, 2024
Verified purchase

It was a great experience. Everything went great. Excellent service and the site easy to use. Will definitely use again

Service
Value
Shipping
Quality
Thumbnail of user ja725
Texas
1 review
0 helpful votes
  • Send Message
April 7th, 2024
Verified purchase

It was easy to navigate and get the report. The report was just what I was looking for and had the information I needed for a car purchase.

Thumbnail of user ab1034
Canada
1 review
4 helpful votes
  • Send Message
November 2nd, 2022
Verified purchase

After being tagged with the ridiculously sneaky $29.95 (US) subscription fee per month, I realized something was completely off. After asking THREE times to cancel it, each of which time I was assured it would be, I finally had to lock my entire credit card and file an inquiry with my bank. Every time through their company Live chat I asked what was going on, and if there was any further information I could provide to help with the refund. They would brush it off and say that they'd "elevated" the ticket to the highest priority, and then offer nothing in follow up.

I'm so sick of this. We'd looked into it after seeing some $#*! jacking off in front of a childrens playground, and they offered none of the information they promised.
I hope they get unearthed for the sketchy company they are.

Tip for consumers:
Read the Fineprint

Products used:
VIN Tracker

Service
Value
Returns
Quality
Thumbnail of user dawnd976
Tennessee
1 review
0 helpful votes
  • Send Message
April 6th, 2024
Verified purchase

It really didn't show me what I needed. Not sure if it was user error or software error. I did finally get the info I needed.

Thumbnail of user frankdeulofeu
Florida
1 review
6 helpful votes
  • Send Message
July 30th, 2023

These people are pure scum, without suspecting any harm, walked through that 1$report to get charged 29.95 after that, i first foolishly authorized the 1$ transaction which allowed them to charge me the 29

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns14907
California
1 review
0 helpful votes
  • Send Message
January 2nd, 2024

This is a scam. Original offer looked like $1 for a single report. Nope they charged me $29.95/month for a year. Disguised their name in the credit card statement so you can't find it and cancel. Dispute the charge by phone when you press one it sends a text that it's immediately canceled. They had at least 4 charges going and this service cost me almost $1000 in a year. Also showed up as tracktheGene. Did receive the original report then they only allow monthly service not the single report they advertised. Don't use this service! Negative stars if that was an option.

Thumbnail of user digitalhorizont297
Czechia
1 review
0 helpful votes
  • Send Message
January 8th, 2024

This company not provide service which presented in website and after you provide card details try some person or company withdraw not 1$ but 29.95 $ without any reason for payment. This is fraud company for collect card details!

Thumbnail of user justinc1312
New York
1 review
0 helpful votes
  • Send Message
April 6th, 2024
Verified purchase

Got the vehicle history I wanted for less than anywhere else. Totally simple process. Highly recommend.

Thumbnail of user jackr1299
Ohio
1 review
0 helpful votes
  • Send Message
April 18th, 2024
Verified purchase

Decent information but I feel like some things were missing.

Thumbnail of user chericeb6
Maryland
1 review
7 helpful votes
  • Send Message
January 11th, 2023
Verified purchase

They say its only $1 and then $29 when subscription starts. As soon as you purchase $1 report they try to charge a $29 subscription right away. Thankfully I used a burner card and it declined it so it did not get through. It doesn't even show you all information, you have to pay more to unlock everything else. And it shows pictures of the same make and model car from google images, not your actual car.

Tip for consumers:
phone number does not work, charges more than $1, hard to cancel and not easy.

Service
Value
Returns
Quality
Thumbnail of user kelseym273
South Carolina
1 review
0 helpful votes
  • Send Message
March 29th, 2024
Verified purchase

I wanted a complete detailed report. Especially including where the body damage was on the car since it was in an accident.

* VinHistoryUSA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user danielb3110
Ohio
1 review
2 helpful votes
  • Send Message
February 7th, 2023

These people are total pieces of work. They pull the bait and switch. They tell you it's going to be a dollar for the report and then after you purchase it it purchases it for a dollar and then 5 seconds later your credit card gets another transaction for $29.95 that they hope you don't notice and they cover their asses by putting a instant refund hotline automated call on their website. If you notice you get your money back. If somebody like my grandma got on this site she would be charged $29.95 every 2 weeks for the rest of her life.

Tip for consumers:
Don't!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mailisac
Connecticut
1 review
0 helpful votes
  • Send Message
April 9th, 2024
Verified purchase

It was a fast and easy experience. It gave me great details about my car history

Thumbnail of user gregoryg773
Tennessee
1 review
0 helpful votes
  • Send Message
July 8th, 2023

Information is minimal, and they immediately charge you 29.95 for a membership service. This 29.95 is not mentioned on the website, just the 1.00 single carfax review. Should have checked out these reviews before using. STAY AWAY

Service
Value
Quality
Thumbnail of user shirishk5
Texas
1 review
0 helpful votes
  • Send Message
January 7th, 2024

Such a worst website. They mentioned I can get report for 1$ and later they charged me 30$ and when I questioned they said I was enrolled for autopay for biweekly without any acknowledgement. They said I will get refund in 7 days now its 18 days and still they are asking for more 10 days to solve this issue. Just keep away from this website such a con site and pathetic customer service they dont respond if you question them and now I am charged another 30$ so in total 60$... Just be aware!

Service
Value
Shipping
Returns
Quality
Thumbnail of user rjm60
Florida
1 review
12 helpful votes
  • Send Message
May 13th, 2023

Read site about $1 vin report. Ordered one (1) report that didn't tell me much more than the free vin reports. Was charged $1.00. THEN was charged $29.95. Contacted customer service through Live Chat, was told I had signed up for "biweekly service". I said I did NOT. No credit received, NEVER went to their website again, and today I received a NEW charge for $4.95. Asked about that today. Received the same canned response about "we don't offer one-off reports". Told I will receive a refund if my "account is eligible". (?) Scam site! AVOID!

Thumbnail of user dianem2949
Utah
1 review
2 helpful votes
  • Send Message
September 6th, 2023

They say they will charge you $1 then claim you signed up for their ongoing reports. If so, it is very hidden somewhere in the process. So far I have four charges from two different companies. Now have the hassle of fixing it with my credit card, etc.

Thumbnail of user josephz545
California
1 review
9 helpful votes
  • Send Message
August 13th, 2022
Verified purchase

This company is a total scam. Here's why.
1. False advertising. They advertise one report for only $1.00 then charge you an additional $24.95
2. They advertise immediate refund no questions asked.
3. Their phone number is DISCONNECTED.
4. There is no live person to talk to.
5. The charge shows up on your card as being from TRACKTHEGENE.COM. A different website.

Everyone employed at this company is a crook.

Tip for consumers:
Stay away

Service
Value
Shipping
Returns
Quality
Thumbnail of user ezral24
California
1 review
7 helpful votes
  • Send Message
April 22nd, 2023

Yo I paid for one vin report that didn't even have much information on it and went on about my life. 5 months later I realized this fraudulent company has been charging me under all kinda different names so I couldn't figure out who they were for a subscription I didn't ask for. On top of that they never sent me one email confirming my purchase or membership so there was no record of any transaction history for me to reference. 100% scam they say they have a refund policy yet refuse to refund the money they stole from me.

Tip for consumers:
Do not trust them!!!!!!!

Products used:
$1 vin report

Service
Value
Shipping
Returns
Quality
Thumbnail of user giulianah4
Pennsylvania
1 review
4 helpful votes
  • Send Message
November 10th, 2022

First the site listed my vehicle as a different model even with license plate and vin. No records for 1 1/2 years when my vehicle is routinely maintained. Offer is to "hit this $1.00 to print report". Now the bank has a dispute because the charges are 4.95 and 29.95. Completely random and chat rep states I signed up for subscription. NOPE!

Service
Value
Returns
Quality
Thumbnail of user kerrym608
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 13th, 2024
Verified purchase

I found the application to be very simple to use and cost-effective.

Thumbnail of user dirkh38
Michigan
2 reviews
1 helpful vote
  • Send Message
June 27th, 2022
Verified purchase

Same as all others. $1 charge followed by $24.95 charge. Phone number doesn't connect "An application error has occured". Charge shows up as "Broad System Informa".
I was never informed, nor agreed to, a charge or monthly membership!

Tip for consumers:
Call *******686 and demand a full refund!

Products used:
None!

Service
Value
Returns
Quality
Thumbnail of user lorrieb85
Rhode Island
1 review
3 helpful votes
  • Send Message
June 26th, 2023

They continue to steal money no matter how many times you tell them to stop. They don't say the company name when you call the number on your credit card statement and no one answers the live agent line. Then it just hangs up on you. Terrible company and they never sent me a proof of purchase email. But I'm definitely authentic

Tip for consumers:
That they're a money grab

Products used:
VINHistoryUSA

Service
Value
Quality
Thumbnail of user estebanp36
Florida
1 review
0 helpful votes
  • Send Message
April 8th, 2024
Verified purchase

I use your services once in a while I don't need any subscription refund my money.

* VinHistoryUSA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user pavl.va
Indiana
1 review
6 helpful votes
  • Send Message
April 24th, 2023

Report is advertised for $1 but they charged me $24.95 instead. I immediately requested a refund and 22 days later, it's still in "high priority with the billing team". Moreover, the very next day, some other unknown company charged me $4.95 for "vin test results". I immediately blocked my card. They only steal your money and process unauthorized charges. And the Report I got for my car was useless.

Tip for consumers:
Do not give them your info!

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user johnsonj99
Johnson J.
Typically does not respond to reviews

How do I know I can trust these reviews about VinHistoryUSA?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about VinHistoryUSA?