Violet Grey

Item totally missing from my order and merchant insisting it was sent with no proof. The other item was a damaged/used/returned item which the merchant (after I submitted pictures) told me I will be issued a refund for, now will not refund until I return it, but they changed their mind about it long after their initial email after it was too late for me to send the item back. Conflicting responses from the same representative, slow response time and overall bad business practices.

I ordered a Bare Hands nail kit from Violet Grey during their Memorial Day promotion. I was sent a dirty, scuffed item with stains. I reached out to customer service and promptly returned the item. They notified me today, and I saw I would only be receiving a partial refund. I'm not sure if they charged a restocking fee or if shipping was deducted. I don't know why I wasn't given a full-refund, but I found this action really inappropriate given everything that happened. I have reached out to my credit card company to initiate a dispute.