• VIP Outlet

VIP Outlet

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Overview

VIP Outlet has a rating of 2.7 stars from 102 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VIP Outlet most frequently mention credit card problems. VIP Outlet ranks 54th among Electronics sites.

  • Service
    50
  • Value
    50
  • Shipping
    49
  • Returns
    27
  • Quality
    48
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
18
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How would you rate VIP Outlet?
Top Positive Review

“Returning customer, no problem returning items”

Gary K.
6/29/23

I've lost count of how many times I've purchased from VIP. They have all sorts of items at different times. Your best bet is just to check in and see what's new. I often find items they list on another site they sell on, then come to their site and buy it for the same or a lower price. Computers, printers, cell phones, air fryers. I've really lost track of all I've bought from VIP, and most of it half of the retail on most other sites. If you do have a return there is no problem and they handle it quickly.

Top Critical Review

“Damaged item, no concern to make right”

John C.
6/8/24

Received my order of a very expensive set of headphones which arrived damaged. Things happen but, there was zero effort to make it right in a timely manner when explaining this was a gift. Not only damaged but, sent a lesser model. Will never work with VIP Outlet again and neither should you.

Reviews (102)

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customer service (25)
Thumbnail of user brentonb24
Pennsylvania
1 review
1 helpful vote
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April 2nd, 2021

Fast shipping great products couldnt ask for more. I got two refurbished and both in great condition. Got one for my mom she got cancer and we dont get to see each other as often as we should so this will really brighton things up for us. Really love thanks so very much!

Tip for consumers:
Sign up for the news letter to get great deals and you dont get spamed

Products used:
Lenovo 7" smart screens

Service
Value
Shipping
Quality
Thumbnail of user simony35
Wisconsin
1 review
0 helpful votes
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February 19th, 2021
Verified purchase

Got a great deal at a great price. Laptop came with 3 months warranty and I paid less that half the amount for a comparable gaming laptop. VIP outlet shipped it out quick and the process went smoothly. I would buy from them again.

Products used:
Laptop

Thumbnail of user mercedess58
Arizona
1 review
0 helpful votes
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December 12th, 2020

This new tv has a great sound! The lg 28" smart tv is perfect for the bedroom for nights on netflix with the husband! Lightweight, sturdy, and clear picture quality makes the price an even better value! Less than $80 after coupons!

Products used:
Video game system bought during the holiday for a great price and our new tv that is in our bedroom :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user candaced63
Iowa
1 review
1 helpful vote
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November 13th, 2020
Verified purchase

I received my repackaged air fryer within a week of ordering. I thought a piece was missing an emailed them. They replied within the hour to help. The mistake was on my part and I replied back to let them know the order was correct. Customer service through email was 100%! Thank you!
Update 12-27-20 my brother opened the gift and the touch screen did NOT light up. I have sent an email to the company again. I will update on their return/exchange policy, response and ease of return.

Products used:
Power Air fryer XL 6 Qt oven

Service
Value
Shipping
Quality
Thumbnail of user sebastiang55
Sweden
5 reviews
0 helpful votes
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August 14th, 2023

I always return to the VIP outlet because they offer the best prices and also they provide free shipping with a guarantee.
Let alone the fact that there you have the widest choice of gadgets of all types.

Thumbnail of user stevenl893
New Mexico
1 review
2 helpful votes
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December 25th, 2020

I have purchased numerous items from VIPOutlet over the past couple of years. Fast and efficient ordering, friendly customer service in the unlikely event you ever need them. Every Item accurately described. "Grade A" & "Grade B" quality items better than expected. Many Items deep discounted, but you have to check the site frequently and act quickly as these items sell out fast! Always free shipping on every item. Great coupons usually available on total sales over $25.

Thumbnail of user mycosa
California
1 review
0 helpful votes
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March 12th, 2021
Verified purchase

I was trying to find a decent shop I could buy a refurbished tablet. I came across several of their postings online and decided to visit their main website. I'm amazed with the quality of the item I purchased. Im totally satisfied and highly recommend their store.

Products used:
Tablet

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikem2404
Canada
1 review
0 helpful votes
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December 6th, 2020

I have now purchased from VIP Outlet on 3 separate occasions, and will continue to look to them in the future. Have saved over half off retail on grade a reconditioned as well as new items. Customer service is prompt, courteous, and patient. Well done, and THANKS!

Thumbnail of user tims937
Colorado
1 review
0 helpful votes
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November 18th, 2020

I had an excellent experience dealing with this company. My purchase was through eBay, and at first I was concerned if the deal on Grand Trunk hammocks was legit, however took a chance knowing eBay would backup my purchase if it wasn't. I sent a message to the seller (VIP Outlet) and received a reply within two hours. At which point I ordered two more hammocks (total of four). Once I received my purchase, very quick shipping, and realized that the hammock a came with 10 foot straps, I ordered 10 more! A bit glutenous, but I thought they would make great gifts! The price was $17.34 per hammock with shipping, which is an excellent deal for this item. I received only two of ten of my second order, and contact the seller and received a reply back within an hour. I also contacted FedEx and they said the others would be delivered the next day, and they were. Overall a very good experience! Thank you! Tim

Thumbnail of user michaelo1084
California
1 review
0 helpful votes
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February 8th, 2021

I wanted to purchase an entry level gaming PC for my son. The model on VIPOutlet was an open box variant of a Walmart supplied HP machine. The machine worked perfectly out of the box and some basic benchmarking indicated the machine performed at specification. Shipping was very fast and communication with the seller was excellent.

Tip for consumers:
Prices fluctuate daily, so be sure to check back to see if the price dropped.

Products used:
Computer

Service
Value
Shipping
Quality
Thumbnail of user laylah25
Virginia
1 review
0 helpful votes
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March 15th, 2021

I bought a refurbished laptop which at first was skeptical to do, being refurbished as well as never having bought an EVOO product. So glad I decided to give it a shot. This was my first time shopping on the site, but most certainly will not be my last. Thank you.

Tip for consumers:
I used a code online and got an even better price than the good one that it stated.

Products used:
Laptop

Service
Value
Shipping
Quality
Thumbnail of user jeffc1129
Wisconsin
1 review
0 helpful votes
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December 6th, 2020

Great deals! The item I was looking for was out of stock. Was able to leave my email and within a day I received an email saying the item was back in stock. Items are as described and shipping is fast. Highly recommend!

Thumbnail of user wadew61
Georgia
1 review
0 helpful votes
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December 6th, 2020

Everything I have ordered has always been as described and in the condition they list it as. It arrives on time or even earlier then they anticipated. I have purchased electronics and a lawn mower and have been pleased with all purchases.

Thumbnail of user nikkil115
California
1 review
0 helpful votes
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December 30th, 2020
Verified purchase

I purchased a set of Pokemon trading card tins on vipoutlet. The tins came in brand new condition, the shipping was fast and free, and the variety of constant deals and coupons offered made the product below MSRP. I also don't know if it was just good luck but I also pulled some amazing cards from the tins! Definitely new product that wasn't sketchy or resealed.

Products used:
Trading cards

Service
Value
Shipping
Quality
Thumbnail of user jihunl
Oregon
1 review
0 helpful votes
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February 8th, 2021

I've purchased several computers and laptops for VIP Outlet, both through ebay as well as their website. Prices have been fantastic and everything has always shipped quickly.

Products used:
2 Desktops and 2 Laptops

Service
Value
Shipping
Quality
Thumbnail of user desireeg73
Colorado
1 review
0 helpful votes
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January 27th, 2021

I had a problem with my order and I contacted support and told them about my order and in no time I had a full refund and they even let me keep my order Ariel thank you for your awesome work keep it up girl.

Products used:
Printer

Service
Value
Shipping
Returns
Quality
Thumbnail of user bm480
Wisconsin
1 review
0 helpful votes
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November 8th, 2020

The response to my Email was very fast and unexpected, the agent whom helped me was very nice and quik to email me back with all concerns i had. Its rare these days to find a company with exellent customer service reps. I will be shopping this site again.

Thumbnail of user adriennec99
Illinois
1 review
0 helpful votes
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November 23rd, 2020

I have ordered from VIP Outlet on more than one occasion and I had an issue and Rea customer service representative was very very helpful professional and kind I really appreciate it her she is a great asset to your company keep her so she can train the others.

Thumbnail of user lancem129
New York
1 review
0 helpful votes
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March 14th, 2021

Fast shipping and better condition cosmetically than I expected. Have been using for the past week and it was 1/2 the price of other online retailers.

Tip for consumers:
good value

Products used:
purchased refurbished electronics

Service
Value
Shipping
Quality
Thumbnail of user marvinm180
California
1 review
0 helpful votes
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April 18th, 2021

Good place to shop excellent deals. Found lots of high end items for excellent deals. Thanks for proving a great place buy stuff that secure any issue and you always provide good customer service.

Tip for consumers:
Good deals

Service
Value
Shipping
Returns
Quality
Thumbnail of user glennp315
New York
1 review
0 helpful votes
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April 11th, 2021

I got an inexpensive 7 inch tablet (only used for backup), brand new, for half the price at Newegg. It was cheaper than most refurbs on eBay. Free shipping and prompt delivery were a bonus.

Products used:
tablet

Service
Value
Shipping
Thumbnail of user michaell397
New Jersey
3 reviews
13 helpful votes
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March 20th, 2019

I ordered a blood pressure monitor from Vipoutlet. The price was amazing... more than 50% off retail. Delivery was fast and the item came in it's original box. Couldn't be happier.

Thumbnail of user cliftonw38
Missouri
1 review
0 helpful votes
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May 16th, 2021

I purchased a Plantronics RIG 500 PRO Dolby Atmos Gaming Headset and they worked with me at a really good price and the product has performed as it should I definitely recommend doing business with them I'm referring my friends and family and on top of it they hit me up months and months later checking up to see how the product was, and honestly yall these headphones still tough after my dog tried chewing them up lol but yeah definitely will be doing more business with them in the future Ps Check me out on YouTube Cliff Wilkes

Tip for consumers:
A tip would be to just communicate lol

Products used:
Plantronics 211221-60 RIG 500 PRO Dolby Atmos Gaming Headset

Service
Value
Shipping
Returns
Quality
Thumbnail of user reneew261
Kentucky
2 reviews
0 helpful votes
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December 10th, 2020

My order was correct, product was as stated in the description, and arrived quickly! I have recommended VIP Outlet to all of my family and friends. Great experience!

Thumbnail of user mikeg1257
Georgia
1 review
0 helpful votes
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February 3rd, 2021

I ordered a new Bose Soundbar, which was priced 35% less than advertised at Costco.com.
I was very pleased when the item arrived several days earlier than expected, in perfect condition!

Products used:
Electronics

Service
Value
Shipping
Quality

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